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Hotpot Palace, Richmond, BC

Hotpot Palace

2.9
2.9
78 Reviews
CAN$31 to CAN$50
Asian
Hotpot Palace combines traditional Chinese culture and Western cuisine with elegant décor and stylish ambience, aiming to present the best of the best while staying creative. We have created a cozy dining atmosphere for all Chinese hotpot enthusiasts, inviting all to taste fresh seafood, top-grade beef, and organic vegetables with a great variety of delicious soup broths.

Our AYCE buffet caters to various preferences within your group. Choose between à la carte options or opt for our Signature Buffet at $33, Deluxe Sashimi Buffet at $58, or Premium Wagyu Buffet at $88, based on your preference.

We have four private dining rooms with individual washroom accommodate groups from 6 to 12 and one semi-open barroom. We offer special event space which can accomodate 30 guests (need early reservation).

Not available on OpenTable

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Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    CAN$31 to CAN$50
  • Cuisines
    Asian, Seafood, Fusion / Eclectic
  • Hours of Operation
    Happy Hour Wed–Fri 3:00 pm–5:00 pm Sat, Sun 11:30 am–5:00 pm Dinner Tue–Sun 5:00 pm–11:30 pm
  • Phone number
    (604) 270-2588
  • Payment Options
    Mastercard, Visa
  • Dress Code
    Smart Casual
  • Executive Chef
    Coly Han
  • Catering
    Our chefs handpick the highest quality ingredients daily, including fresh local/imported seafood, delicate meats, and organic vegetables, as well as seasonal appetizers and desserts. Hotpot Palace’s sommelier will help you find the best wine to pair with the tasty hotpot cuisine, elevating your experience to the next level.<br />
  • Private party facilities
    Hotpot Palace has 4 private dining rooms with individual washrooms available for guests looking to enjoy delicious hotpot in an elegant and stylish ambiance. Each of our private room can comfortably accommodate 10 to 12 guests. We offer special event space which can accomodate 30 guests (need early reservation).
  • Private party contact
    Restaurant Manager: (604) 270-2588
  • Neighbourhood
    Richmond
  • Cross Street
    No.3 Road, Richmond, BC
  • Parking Details
    Public Lot
  • Public Transit
    Near Skytrain: Lansdowne Station, Free parking outside
  • Additional
    Banquet, Bar/Lounge, Beer, Corkage Fee, Counter Seating, Delivery, Entertainment, Gender Neutral Restroom, Happy Hour, Late Night, Outdoor Smoking Area, Private Room, Takeout, Wine

What 78 people are saying

Overall ratings and reviews

2.9
2.9 based on recent ratings
  • 3Food
  • 3.2Service
  • 2.9Ambience
  • 2.8Value

NoiseModerate

78 Reviews
  1. TeresaW

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on January 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Food is good and fresh. Service is good too. Quiet as we go on a weekday.

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  2. ShirleyY

    Vancouver

    1 review

    1.0

    1 review

    Dined on January 20, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Poor quality of the food. The service is also impolite

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  3. OpenTable Diner

    Vancouver

    5 reviews

    vip
    5.0

    5 reviews

    Dined on January 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Three price levels of AYCE. Good quality beef, sashimi. Good location and Easy free parking just outside the door.

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  4. OpenTable Diner

    Vancouver

    1 review

    2.0

    1 review

    Dined on January 13, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 1
    options are ok. they don’t turn on the heat was freezing inside

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  5. Tina

    Vancouver

    1 review

    3.0

    1 review

    Dined on January 10, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4
    好吃的花膠雞湯,味道很濃醇,食材也不錯,服務也很好,很喜歡!雖然店不大但感覺很溫馨舒適,會推薦朋友來試試。

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  6. CuriousFood

    Vancouver

    13 reviews

    vip
    2.0

    13 reviews

    Dined on January 5, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1
    We chose the $58/person for AYCE. We ordered 10 plates of Wagyu but one plate came. We asked our server, he said it's up to the kitchen to prepare the portions. We ordered 5 pieces of sashimi and received a big serving. We added 8 more, then received a smaller portion and it just went downhill from there. The Amaebi was not fresh but leaves after taste in your mouth. The wagyu was not as tender as we'd hoped, they taste like regular beef slices. The server did not answer our question about wagyu beef, but hurried off. We ordered all-you-can drink plum juice and barley tea; the server brought two pitchers without telling us which is which. We asked for clarification, the server took a taste test but even he can't tell. The service was slow, unfriendly. The manager was yawning when serving our dish. He collected the used plates and splashed sauce on my friend. It was unpleasant, unprofessional and not worthwhile. We will not return again and we do not recommend this place.

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  7. KimP

    Vancouver

    1 review

    1.0

    1 review

    Dined on January 3, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Food was not fresh. Do not come here if you don’t want to waste your money

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  8. AstorL

    Hong Kong

    1 review

    1.0

    1 review

    Dined on December 31, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    bad experience bad food, bad service totally bad experience

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  9. faye

    Vancouver

    3 reviews

    1.0

    3 reviews

    Dined on December 21, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    this place scammed their customers! I used to be a loyal customer for many years. They sold us a VIP card saying for future any bills can be 22% off. and so we bought it for $100, thinking we come here all the time so its worth it. We purchased the card end of Oct, they said we can only start using it in Nov. We only get to use it once. then in Dec they put out the AYCE menu suddenly. WHICH you cannot use the VIP card with that menu!!!!! and that is the ONLY menu you can choose. We tried it out last night, and the soup base we used to love is sukiyaki, its SOOO tasteless compare to before, its taste like just water with a little soy sauce. They replaced the entire menu, they no longer have the quality pork meat, (only one pork dish to choose from), they also took all the quality shrimp paste and cuttlefish paste. The meat balls are NO LONGER the same. they are now using cheap fish and meat balls from t&t. Lastly, the sauce bar has NO satay sauce!!!!! i have never encounter a hot pot restaurant has no satay sauce to supply!!!! it was extremely disappointed, all the quality items we used to love are all gone. and now we are stuck with a VIP card that does not do us anything!!! this is a huge SCAM!!! we paid $100 for the freaking card. and its useless! i am considering reporting to consumers association of canada for this!! They used to have a very comfortable enviorment for dining. but its now turned into a terrible experience. They rushed you from the beginning when they assigned you your table, without even giving you a chance to look at the menu, they will rush you to order the soup base ASAP, and then when you order second round, they take forever to bring you the second round food. then they take away all your plates and chopsticks when its not even the 2 hours yet.

    1 person found this helpful

  10. PlamenA

    Vancouver

    1 review

    5.0

    1 review

    Dined on December 17, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Great staff. Amazing food. Good for 2 or more people.

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  11. cx888

    Vancouver

    4 reviews

    vip
    1.0

    4 reviews

    Dined on December 16, 2023

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    Change of Ownership resulted in lower food quality. Staff was overworked. Soupbase took 30 minutes to arrive, deducting the allotted meal time. Will not be returning.

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  12. AnnaI

    Vancouver

    1 review

    3.0

    1 review

    Dined on December 16, 2023

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 5
    Beef doesn’t taste good , veggie is fresh , service is food

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  13. LouiseC

    Vancouver

    8 reviews

    1.0

    8 reviews

    Dined on November 30, 2023

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 4
    I had high expertisons for this place but it was the weirdest experience today. Our soup broth arrived incorrectly and we had to send the soup base back. We ordered three plates of wagyu beef which we waited for 1 hour. We asked the server a status update and she never came back. Upon asking another server, he mentioned that the order was placed wrong so we would have to wait another 10 minutes . Ultimately, an hour and a half into our dining , no meat served , we elected to pay our bill. 84$ for soup broth and some veggies and poor service. Definitely not worth it. Head over to XLK, Hai Di Lao , Dollar hey or even Shabu Shabu. Don’t come here.

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  14. PaulC

    Portland

    2 reviews

    4.0

    2 reviews

    Dined on November 27, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Food is really good and fresh Good environment to eat

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  15. OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on November 24, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Black Friday deals are really great! Service was excellent!

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  16. Miss

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on November 18, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    With VIP Card discount and $3.95 SRF wagyu beef, super good deal. Will come again.

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  17. Kylie

    Vancouver

    4 reviews

    vip
    1.0

    4 reviews

    Dined on November 5, 2023

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1
    Ordered the 6 person meal that’s around $600 for 5 of us (2 were children 7&9yo), the beef portion was only enough for the kids. The AAA beef was so lean that even the server commented it was very lean when I asked them what kind of beef it is. The spicy soup base was the worse we had in town. The meal has dessert included, but they didn’t asked or bring us any until we asked when they gave us our bill. Totally not worth the price. Service wasn’t bad bad or rude, but they just have no clue what they are doing a lot of time. Would have had a lot better food and service at any other hot pot places with this price.

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  18. NicoF

    Vancouver

    1 review

    5.0

    1 review

    Dined on November 4, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our favorite hotpot place! First came here to celebrate my birthday last year. Been coming back since then. Price is reasonable and staff are great!

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  19. OpenTable Diner

    Vancouver

    1 review

    1.0

    1 review

    Dined on October 19, 2023

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1
    Nobody else in the restaurant. Charged for sauce bar per person with a pricey menu. Lobster special had no lobster flavour, it was very strange. Lots of staff standing around with us being the only table and still needed to try to get their attention, no quality check at any point.

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  20. FW730

    Vancouver

    9 reviews

    3.0

    9 reviews

    Dined on October 18, 2023

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4
    There was only one waiter available to take orders with total 3 tables and he was also helping to prepare food. So the wait time to get the waiter's attention was more than 15min to place an order.

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  21. KellyN

    Vancouver

    21 reviews

    vip
    5.0

    21 reviews

    Dined on October 16, 2023

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5
    Nice hotpot place with high ceiling and convenient parking. Prices reasonable too compared to other hotpot places.

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  22. SharonT

    Vancouver

    3 reviews

    3.0

    3 reviews

    Dined on October 15, 2023

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5
    We were the only table in the restaurant and we had to ask a few yikes for water to be added to our tea. Service was not attentive. Also, one of the servers smelled like cigarettes. It was not pleasant.

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  23. OpenTable Diner

    Vancouver

    7 reviews

    vip
    3.0

    7 reviews

    Dined on October 11, 2023

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    The portions were small. Soup wasn’t any specialty. Definitely on the expensive side. Service was not as attentive.

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  24. OpenTable Diner

    Calgary

    1 review

    1.0

    1 review

    Dined on September 24, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We arrived on time at 6 and placed order at 6:30pm. We waiting 45mins for nothing then wait other 30mins 1 dish came …. we waited two hours and looks likes we ate nothing. It served time extremely longer than we expected. Hot pot is raw food we cook ourself but this restaurant even raw still not prepared and veggies wait two hours .. what’s wrong ! We won’t go again and not recommend to my family and friends.

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  25. Becker

    Vancouver

    7 reviews

    3.0

    7 reviews

    Dined on September 10, 2023

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    Came here for the beef special, beef was good but not much other selection except seafood, we were able to get full for average $60 per person.

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  26. JonesH

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on September 4, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    The waitress Crystal is very sweet! The value is very good

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  27. HarryW

    Vancouver

    2 reviews

    4.0

    2 reviews

    Dined on August 20, 2023

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5
    Hand-made items are very good especially shrimp paste and cuttlefish balls.

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  28. Ruuuuu

    Vancouver

    3 reviews

    3.0

    3 reviews

    Dined on August 13, 2023

    1. Overall 3
    2. Food 1
    3. Service 1
    4. Ambience 1
    We went for our anniversary dinner .. Service was very poor. Servers take forever to serve you , even to come to take your order. Servers are not friendly, very moody!!!! The food has no taste. Specially do not ever order pork meat balls and beef and cheese meat balls. No flavour , nothing. Hot pot broth and everything was overly priced for what it is. No wonder they do bit have many customers. Dont believer when they say giving 20% off happy hour. They add 20% extra in to your bill!!!!! Dont go here

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  29. JoeC

    Vancouver

    1 review

    1.0

    1 review

    Dined on July 31, 2023

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1
    Every things are overpriced. They dont have any photos on the menu.

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  30. JKong

    Las Vegas

    42 reviews

    vip
    5.0

    42 reviews

    Dined on July 25, 2023

    1. Overall 5
    2. Food 5
    3. Service 3
    4. Ambience 3
    Servers usually not readily available; front desk no receptionist at all

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  31. AbeerS

    Vancouver

    2 reviews

    5.0

    2 reviews

    Dined on July 22, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Lunch special is definitely worth checking out. Decent variety. Sauce bar is great quality, as are the meat quality and selection. The service here is 10/10!

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  32. OpenTable Diner

    Vancouver

    1 review

    1.0

    1 review

    Dined on July 18, 2023

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3
    The food was okay (very long wait) plus the staffs weren't nice!

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  33. OpenTable Diner

    Vancouver

    1 review

    vip
    5.0

    1 review

    Dined on July 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    環境舒適,服務態度不錯,食物質素也好,近期極黑和牛promote ,非常抵食,性價比高,已去了多次了。

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  34. AlexF

    Vancouver

    1 review

    5.0

    1 review

    Dined on July 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food quality and great service! Will go again

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  35. JKong

    Las Vegas

    42 reviews

    vip
    5.0

    42 reviews

    Dined on July 5, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The lunch set is a great value for the quality and quantity of food!

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  36. Ceci

    Vancouver

    4 reviews

    vip
    5.0

    4 reviews

    Dined on July 1, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Good service, good food and good deal:) a good choice to eat in Richmond

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  37. ChrisF

    Vancouver

    1 review

    2.0

    1 review

    Dined on June 25, 2023

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2
    The lingcod was not fresh, it taste so fishy and stale. The satay sauce was extremely salty and the sauce selection was not that great. The herbal soup base has too much herbs in it which taste like Chinese medicine. The food portion was very skimpy. The ambience was extremely noisy not calm or quiet as other reviewers have wrote. It was very pricey and the food quality was not that great. This is an overrated restaurant. I try once but I would never come back to eat it again. The service was okay. My friend and I spent $208 with tips and tax included but we were quite disappointed overall.

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  38. Miss

    Vancouver

    3 reviews

    5.0

    3 reviews

    Dined on June 18, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The food is good. The service is good. We like it and we will come again!

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  39. DL16

    Vancouver

    10 reviews

    5.0

    10 reviews

    Dined on June 3, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The service was attentive as always. Enjoyed the lunch sets, very good value with high quality food.

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  40. Miru8388

    Las Vegas

    3 reviews

    3.0

    3 reviews

    Dined on April 7, 2023

    1. Overall 3
    2. Food 1
    3. Service 3
    4. Ambience 4
    Service is very good. Staff are friendly. However, the food is not meeting expectations at all while it is branding itself as high quality and luxury hotpot place. Soup base is tasteless. The meat tastes like being frozen for long time because you can’t really find difference between beef and lamb. We never seen any hotpot place use cabbage for hotpot before. It really tastes awkward. Overall, it’s not worth it even it is promoting the lunch special. It just doesn’t taste right. Service is good, that’s why we didn’t cut the tips. I think they need to focus on improving the food quality.

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FAQs

You can order delivery directly from Hotpot Palace using the Order Online button. Hotpot Palace also offers delivery in partnership with Uber Eats. Hotpot Palace also offers takeout which you can order by calling the restaurant at (604) 270-2588.

Hotpot Palace is rated 2.9 stars by 78 OpenTable diners.

Not available on OpenTable

Unfortunately, this restaurant is not on the OpenTable reservation network.

If you like, we'll notify you by email if this restaurant joins.


Is this your restaurant?
Claim this listing

Order delivery or takeout

Google Map for Hotpot Palace

168-7911 Alderbridge Way, Richmond, BC V6X 2A4

Dining areas

Additional information

  • Cross Street
    No.3 Road, Richmond, BC
  • Neighbourhood
    Richmond
  • Hours of Operation
    Happy Hour Wed–Fri 3:00 pm–5:00 pm Sat, Sun 11:30 am–5:00 pm Dinner Tue–Sun 5:00 pm–11:30 pm
  • Price
    CAN$31 to CAN$50
  • Cuisines
    Asian, Seafood, Fusion / Eclectic
  • Dining style
    Casual Dining
  • Dress Code
    Smart Casual
  • Parking Details
    Public Lot
  • Public Transit
    Near Skytrain: Lansdowne Station, Free parking outside
  • Payment Options
    Mastercard, Visa
  • Executive Chef
    Coly Han
  • Additional
    Banquet, Bar/Lounge, Beer, Corkage Fee, Counter Seating, Delivery, Entertainment, Gender Neutral Restroom, Happy Hour, Late Night, Outdoor Smoking Area, Private Room, Takeout, Wine
  • Phone number
    (604) 270-2588
  • Catering
    Our chefs handpick the highest quality ingredients daily, including fresh local/imported seafood, delicate meats, and organic vegetables, as well as seasonal appetizers and desserts. Hotpot Palace’s sommelier will help you find the best wine to pair with the tasty hotpot cuisine, elevating your experience to the next level.<br />
  • Private party facilities
    Hotpot Palace has 4 private dining rooms with individual washrooms available for guests looking to enjoy delicious hotpot in an elegant and stylish ambiance. Each of our private room can comfortably accommodate 10 to 12 guests. We offer special event space which can accomodate 30 guests (need early reservation).
  • Private party contact
    Restaurant Manager: (604) 270-2588
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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