J. Alexander's - Troy
Lunch & Dinner: Monday - Thursday: 11:00am - 10:00pm, Friday & Saturday: 11:00am - 11:00pm, Sunday: 11:30am - 9:00pm
The food was good as I expected, I brought my mother there for there first time for her bday. HOWEVER I gave them her cake when we first arrived . I asked that her cake be refrigerated to prevent melting. The host assured me this would happen. However when the cake was brought out to us after our meals, the frosting on my mothers cake had completely melted and the whole 4 layer cake had slid apart in the box. The server did apologize but nothing was compensated and my mother was very upset. I would have thought a manager would have come to speak to us about it or offer something in return ... but instead the situation wasn’t addressed and I was truly disappointed.
There is no separation of dining from bar and kitchen which results in way too much noise to enjoy the experience. For the prices charged the food was good, but noise level and slow service are below expectation. Staff may have been stretched due to staffing issues, but I didn’t notice a discount offered because of reduced service capacity. I expected better for the price.
Relaxing and fun!
A very consistent restaurant for product and service. If the food is not to your liking, let the staff know so that they can make your meal enjoyable. Employees are trained to be attentive ... and they are very well trained. If you feel staff is below par (unlikely), make the management aware of your concerns.
But, if you want to feel as if you are on top of the world, dine at J. Alexander's.
Fine overall, great place.
Pasta Penne Soup was really lukewarm: almost cold. But staff
too harried to chance a complaint
about it. Alex’s Salad was missing
some ingredients. It happens. No big deal. Getting seated is always
the slowest most annoying aspect
Waiting for the one girl to go back and forth.
Visited J Alexander's for first time,it was our 35th anniversary, made reservations and was seated in minutes, waitress was pleasant and accommodating entree was very good & the appetizers were exceptional a little pricey but I guess okay, would definitely come again.
Veggie Burger burnt out. They remade it but still burnt out. Be careful what you order.
O-livia the Bartender was fabulous as always. We always order her recommendations and are never disappointed.
We've been going to J. Alexander for years and like it. However, quite a while ago two of our favorite things were removed from your menu. One was the "Lime Chicken" and the other was the "Cole Slaw with Roquefort Cheese".
Any chance you those two items would return on the menu? Please advise.
Thanks for asking!!!
Only complaint is that I miss the original dishes that this J. Alexander's location had when they first opened. Especially the Rattlesnake pasta and the salad with the chicken filets -- also the sweet biscuits that were served with it :-)
Overall it was a nice meal and evening. Staff was very pleasant and efficient. The only problem we had was the Prime Rib was so salty we unfortunately had to send it back we could not eat it. They immediately got my boyfriend a steak instead and profusely apologized..
We will return.
Great lunch with an old friend....hostesses very friendly and welcoming....used open table and we were seated in an appropriate amount of time....
Jillian, our server, was fantastic! We celebrated our son’s 21st birthday and Jillian was exceptional!
We’ve been coming here since it opened, always good food and service (this time it was a bit slow and the place was pretty empty). But the food is always fantastic...
Good service. Great food. Nice ambiance. Great place for date night.
Great food, great service and great atmosphere. It’s always a go-to while at Somerset Collection.
The food and service was great
My server was not the best. I all ways get great service,
Great place to go good food nice people great experience
Exactly the way I expected. Prompt, courteous service from a well trained server. Meal cooked to perfection. A very pleasant experience. I HIGHLY RECOMMEND THIS RESTAURANT!
Zach our server was outstanding and accommodating! Food is great!
Had the Caesar salad which was excellent. Have eaten there many times before and usually have a very good experience. I would recommend this restaurant
Needs a happy hour desperately, drinks are great- just a bit pricey
Met some friends at J. Alex for lunch. We all enjoyed our dishes and the our server, Angie, was very attentive.
Very disappointed this visit--waitress was not up to your usual service standard, food timing terrible and long gaps in between visiting the table - food arrived not cooked per ordered - and requested a candle on desert since we will celebrating our anniversary and that didn't happen!
Good service and food.
GREAT food and GREAT service!
Always come for the burgers too busy had to keep using another waitress for ketchup the bill carry out box food is great
The best value for your dining dollars. I highly recommend this restaurant for those who enjoy a well cooked meal.
We sat at the bar and received excellent, attentive service from Olivia. The food was outstanding, as usual, and it was prepared and delivered with amazing speed. We’ll definitely be back!
I eat at alexander's at least once a week. It is located in Somerset Mall and is the go to place for lunch or dinner....lively, fun , great bar, all and all a fun place
Just a bit loud at lunchtime for getting together with a friend and catching up.
Waited 25 minutes past our reservation to finally get to our table and learn the restaurant had no air conditioning. It was over 90 outside and uncomfortably hot. Took several minutes for our server to come over too. Terrible experience today.
We made a reservation and still it took them 20-25 minutes to seat us, another 5-10 minutes for a waitress to show up. We put drinks and entree orders all
At ounce to prevent any further delay. My salad came first followed few minutes later by my drink then followed 10 minutes later by my entree then followed by my wife’s drink and entree. Pretty bad place. It is way over rated food average to below average and low value/price
Will not step foot into this place again
Excellent food and service! The waitstaff is kind and courteous and goes above and beyond. Thank you for an enjoyable evening!
It was okay but nothing more. Server wasn’t very attentive, didn’t have time to finish salads before entrees arrived. Table was a little small to fit everything on. Maui steak wasn’t great, ribs were a little dry.
great place for food, nice atmosphere, as you can see by my reviews this is my go to place.....only one bad experience and that was corrected ...
Great atmosphere. Very efficient personnel.
The food was great