J. Alexander's - Troy
Lunch & Dinner: Monday - Thursday: 11:00am - 10:00pm, Friday & Saturday: 11:00am - 11:00pm, Sunday: 11:30am - 9:00pm
J. Alexander’s is my favorite! I was a little upset that they don’t have the chicken salad sandwich anymore on their menu, but all their food is good. I had the burger and it was delicious!
It wasn't a good experience this time. Unfortunately it really lacked in all areas. Will take a break from J. Alexander's for a while. Hope the review helps them improve.
Well back at Alexander's and this time it was great....the greetings from the hostesses were very friendly and welcoming, I did not feel rushed and thoroughly enjoyed the lunch
Great Food & Service !
This is one of my favorite spots; I dine at J’s frequently. I keep coming back not just because of the food and wine selection but because of the level of service I’ve come to expect. The whole experience is phenomenal from the organization at the host stand to the speed of check out at the end.
Poor training. No concept of pacing the meal, which was a business meeting. Server was attentive, but mainly to get us in and out so another party could be sat.
For example, when one of our party of 3 finished half their entree, server asked if she wanted a box. We were nowhere near close to finishing our meal, as the food had just arrived minutes before. We were still in the first half of our entrees when the bill arrived. Again, poor form probably due to poor training. Lastly, the server ALWAYS came right up to the table, and instead of waiting for a pause in the discussion, or for one of us to notice her, interrupted us.
Unfortunately, this experience is all too common. Servers are trained on the mechanics of their job, but often lack the intelligence to derive insight from clues which would guide them in providing a superior level of service.
This service would have been totally fine in a coney or diner. But inappropriate in a place trying to approach fine dining.
With too many options in the immediate area, I cannot recommend J. Alexanders. After not feeling welcome, we left and continued our meeting at the more relaxed Capital Grille bar, next door.
We dine here very often. However , the experience on this day was unacceptable . After we were seated by the hostess , we waited at least 15 minutes to order. Actually a server never came to the table to take our order. We flagged down the hostess and asked if she would take our order. The entire experience was very bizarre. The restaurant was even crowded.
When our food arrived, the mashed potatoes were cold , but the salmon was hot . Apparently, the kitchen staff isn’t communicating with each other.
We sent the potatoes back , but it was a horrible dining experience even with all of the apologies.
Went to the troy location.The greeter who check us in was nice and friendly, really didn’t care for the lady who seated us came off unfriendly wasn’t engaging and I was injured and she took us the long way to our seat plus was walking too fast. Our waitress was super nice engaging and helpful
Filet kabob "special' was good and cooked well. French Dip was good also. Our favorite wine was no longer available by the glass, only bottle so we ordered something different which was OK
Great fast service and food was good. Never disappointing.
I was with a party of 5. They seated me at one table and when the rest of my party arrived, seated them at another table so for 15+ mins I was sitting alone. The waitstaff was very slow in getting our order and spilled water on one of us while clearing plates with little to no apology. I was very disappointed and do not plan on returning in the future. They also only have a policy of taking reservations for up to 4 and when I called ahead to add a 5th was informed that they would have to add a seat to the end of the table but couldn't do anything else. Just very poorly run!
Nice restaurant with good food and service. A little loud for my taste.
I eat at Alexander's at least once a month if not more and yesterday I was very disappointed...I hadn't seen a friend in a while and I felt we were really rushed through our lunch .when we got there it was not busy at all and when we left there was not a line of people waiting for a table so I felt we were not holding a table to long...feeling rushed took away the enjoyment of the lunch
First time at this location. Loved it! We were seated on time for our reservation. Our waitress was very friendly and apologize for not getting to our table at a timely fashion. Due to it being Father's day we didn't sweat the small stuff. We will be back!
Disappointing to say the least. Never again on a holiday. To hectic, to load and the food was ok but not up to j Alexander’s usual standards......
Good food, service, loud as there was a birthday party in our next table
Nice meal, good service and food
Doesn’t get much better!
Meal # 210 this was at jalexanders
Waited 30 min despite reservations. Very busy with larger groups (appeared to be graduation from a local high school). Food was good. The spinach queso was to die for! Service was just ok, nothing special. Would go back, perhaps during the week when a little less busy.
For the price, the food was not good. We ended up leaving to find dessert somewhere else because our food was so disappointing.
I usually go to the West Bloomfield or Livonia locations but went here for a GNO. I didn't realize the menus were different and one of my favorite salads was not offered. Most of us ordered salads and felt they were just okay. We ordered the queso and deviled eggs as appetizers. The eggs presentation could've been better but they tasted good. I guess because the other two locations are always consistently good I found the food here a little disappointing. I found myself wishing that I had ordered something else and I hate having that feeling.
Always enjoy the food service. Favorite spot to eat when shopping at Somerset.
Good service and good food selection with an upbeat atmosphere.
My food wasn't delivered the way I ordered it. The waitress seemed to disappear after she left the food and never checked back to see how it was until it was time for the bill. She was informed of the mistake and given 3/4 of the order back. There was no attempt on her part to correct the situation or offer an alternative solution. We asked to see a manager and after waiting over 15 minutes I ended up going to the hostess stand and put in a second request. After another 5 minutes he finally showed up and offered nothing but an apology. In addition the server was given a credit along with a $60 gift card which she never deducted from the bill and ran out credit card for the full amount. This was the only thing that was corrected the whole evening! Having frequented this restaurant over the last several years, I was very disappointed and don't see myself returning anytime in the future.
Excellent food and service - BIG portions, The burger was excellent. My husband had the French dip and he said it was delicious.
The service was a little lackluster- she never came back to check on me or see if I needed anything else
The Filet Kabobs were outstanding. One
It was great food and great service! We ordered two fillet steaks with a backed potatoes and it tasted great. We also ordered desert.
i love the lemon drop...yeeeeeeeesss
Excellent service from Erin, wonderful food, great drinks.
Great experience with excellent food and service.
Great service, table was near door and front area which for a reservation I was surprised. But a great meal, service was slow due to kitchen back up but the brought us a wonderful dessert
Despite making a reservation, we were not seated at our appointed time. Then our table was right by the door and busy area. Finally, our server kept us waiting about 15-20 minutes. To make up for it, I believe we were given fresh drinks free of charge and our server did apologize for the delay.
This was me and my husband first time here and everything was Good and Fresh we really enjoyed the night and on top we had an excellent server definitely will be back.
Food was great. Service was awful. Our waitress disappeared and then we were told she was having “an issue.” We went for a birthday and the dessert was not comped. If service hadn’t taken so long, I would have said something about it.
Always spot on! Food is great and service is even better. Love the variety on the menu! One of our favorites.
GREAT Experience, definitely worth going back. Everything was AWESOME