It was great
Food Was very good, service was exceptional. Problem in the kitchen, they were behind and the food did take quite some time to come out, so the waiter did comp desert- other than a lengthy wait to get dinner everything was great
Average American cuisine, 3rd time trying it with no stand out item, just typical fair. I wasn't expecting a lot but the average food couples with less-than-average service just didn't make the cut.
Horrible service. Treated poorly
Food was good but we were being a bit rushed & our server made a couple of errors.
The tonic in my drink was flat. When I inquired, the waitress said it was from a bottle, so essentially nothing could be done.
We had asked for two checks & she forgot. So when we reminded her, we ended up with four. Very weird!
We chose to stay at the bar for dinner and drinks for the atmosphere. Our bartender/server Olivia was so friendly and attentive. My pear martini was delicious and so were our burgers. We always get the best service at JAlexanders.
Wait staff was not up to normal J Alexander’s standards.
Always a good experience here.
I love J. Alexander! This was the first time I gave lower than the best ratings. The fries were cold and soggy, took 15 for my husband to receive his beer (that was on tap, and they had already brought our food.) The waitress acted stressed because we ask her to light the candle on the table and the reception desk didn't let open table know we had honored our reservation.
My son’s 22nd birthday dinner
My husband and I had the Prime Rib and it was phenomenal!! Juicy, flavorful, cooked to order and so tender. Best I have ever had and I’ve been around the block a few times! It comes with smashed potatoes which were delish! Everything our table ordered was exceptional including the cole slaw, salad, beets, burgers and french fries! Portions are generous too! My new favorite restaurant! Can’t wait to go back and try other menu items...including the carrot cake!
Absolutely amazing service, our server definitely deserves a job well done or even a raise!!!
Mothers meet and greet!
Owned by a chain and at the same time feels like a one of a kind restaurant.
Service was slow. The food came out cold
I ordered the vegetarian burger and side of broccoli
Disappointed with this place. I service was not too attentive. The calamari was okay and the marinara was lacking flavor.
I ordered the steak maui -- medium. The meat was tough and was actually closer to well done. I didn't even bother sending it back. The menu has potential, but execution needs to improve significantly.
The service was good. I had the breaded chicken with red skin potatoes it was really tasty.
French fries was cold when served.
Took awhile to get refills on drinks.
It was a wonderful family dinner for a birthday. We were seated and promptly and our server took great care of us.
Wonderful experience — excellent service and attentiveness. Thank you Kathryn!
1st time service was a disaster.Young lady that was the host was rude, had a very smart mouth and condescending
Our server was excellent. I had the pork loin with the "bang-bang" sauce. It was amazing! I would come back for that dish alone. My wife had the prime rib. It was a little over done for her liking. Order the au-jois to help out with the overall flavor of the prime rib. I would also recommend either using open table or calling for a reservation. We were there on a Saturday night and had we not had a reservation it would've been a wait of an hour or longer.
It was great food was great service was quick
Lovely experience! Jacob, our waiter, was on time and very friendly. We enjoyed our waiter.
We had a great server and delicious food, especially for the kids. They loved the shoestring fried. I loved the prime rib! Excellent!!!
Had a big meeting with a large paints and coatings manufacturer. The service was excellent. I always bring customers to J. Alexander
Awesome dinner as always.
First, they didn't even have my open table reservation. Luckily, I had confirmation email to prove it. I sent my filet mignon back three times! Very rare each time, even though ordered it medium well! It was not until the third time that the manager took it off the bill. Waitress was absent most of meal. A really lengthy and bad dining experience! 😒
Service was great! Didn't care for creamy chicken soup!
The waitress was terrible. She would come by periodical to ask a question . She threw the appetizer dish on the table . Our water slide and spilled and she was never came to assist us. Another male waiter came and was extremely nice . She bought out the bill without a tray or the bill folder?? And just laid it on the table in the corner. The female manger who was very nice had to take the bill up. The waitress never returned . I was wondering why the Troy location wasn’t crowded ok a Friday evening .. anyway. The food was good , but we waited a long time
It was a very busy night. But still, an enjoyable experience.
So good! Never dissatisfied!
Quick and pleasant!
Always great food and atmosphere. Great spot for a girls dinner.
The cocktails are creative, the food is generally pretty good. The noise factor has always been a low point. Bad acoustics makes it hard to have a nice conversation with guests without having to say "what". The prices have gone up way too much over the last few years. Not sure if we will be coming back any time soon.
my wife and I had a terrible experience here.
Her chicken sandwich was horridly over-seasoned to the point of being inedible. She couldn't complain immediately because it took our waiter more than 15 minutes to come back and check on everything.
Thankfully, they took her sandwich off of the bill, but the experience was very negative and we will not return.
We have been their several times, this is the first time there was a problem with food. The filet was sent back, the manager came to the table and was very nice, but when the new Filet was finally served the other guest were done eating. I felt that something more should of been done to compensate, never the less we will return because most times the food & service are outstanding!
While visiting family we went to J. Alexander’s because it’s always been clean, the service has always been top notch and the food has been great.
If you need a quality place to grab a meal this should top your list for restaurants in the area.
The service is just so annoying....over 10 people came to my table....different person dropping off order. I have been loyal customer but I can’t get over the service now. Food is not consistent either.
Ribs were served cold and sent back. Salad was great. Service was great.