Service was awful!
I love J Alexander's Restaurant. They have great food and it is a great spot to just dine and relax.
Noise level was horrible to hole a conversation at the table. Even the server was having a hard time understanding our order because she couldn’t hear either.
My server was clearly new (her name was Erika) and did not have ample training. She could not answer any basic questions or have really any basic knowledge. Fast forward to during the meal when she ‘tried’ asked how our meal went, but instead after about two bites asked if we were still eating and tried taking our plates. Not ok. Lastly, when I went to pay and I was given my credit card receipt I was not given a pen and did not see Erika again. Good thing I had my own pen on me.. but seriously?! Definitely not what you expect when dining at J. Alexander’s. Very disappointing.
Wonderful experience and food was on point as usual.
Too many loud black people. ....................... .............................
Good. Will go back.
The food and service were fine but I don't think it is worth the money you spend. The place is always packed on Saturday nights so they must be doing something right
We are regulars and rarely disappointed. J’s has excellent flavors, creative drinks, and near flawless service.
Everything was great food service drink dessert we were seated right away
I was celebrating my birthday and I hadn’t been to this restaurant in a while. The restaurant was average as far as service and food quality. It will probably be a while before I return as the visit was not very special for me as far as overall experience.
Turkey burger way overdone, baked potato cold. But I’m sure if I sent the food back it would have been corrected. I didn’t as we were pressed for time.
Our server was Mariassa. She was amazing. She is very knowledgeable about the menu, specials and the wine. Mariassa is very professional, polite, friendly and gives outstanding service. She is definitely an asset to your organization!
This was my first visit and I’ll definitely be back soon! The food was great! My server was THE BEST! Everything was so quick we came right in and was seated I was so satisfied and I will recommend everyone
Friday nights are always busy but the crew was quick to bring our food. Our server was not really attentive but that was ok due to the time of day. The ambiance was nice but the noise was off the charts.
We have been a regular of J's for years however, the last 2 time we have been there has been disappointing. This time the wait staff got the salad wrong. Dressing and croutons on the side did not occur and my wifes salmon was way over done. I hate when I go to place and the food is wrong. We are reluctant to send back because one is eating and finished before the other starts.
Last with tip our meal was $80 and the food and service was not that great. We will probably give J's another try since it right around the corner from where we live, but not for a while.
We eat there a lot, but our experience on Monday was not a good one. Service was very slow and we are dieting and ordered steamed broccoli dry. We have this there all the time. Twice they brought it out full of butter, so we just gave up. If we weren't regulars it probably would be our last visit.
OpenTable helped tremendously to not have to wait 45 minutes. It was a dinner for my boyfriends birthday, which he loves their Cyprus Salad. It was all about him, but as I ordered my favorite veggie burger it arrived overcooked and my baked potato was cold. It took awhile for my server to return, so I flagged down another server to assist me. She gladly returned my food to the kitchen, a few moments later Stephanie one of the managers came over to the table to apologize. I really appreciated the apology, this is really the first time I have ever sent anything back. I explained it was a birthday and as long as he was happy that's really all that mattered but they offered to make it right and to let her know personally if I had any issues. My food finally arrived and it was perfect. They offered his carrot cake on the house for his birthday with a nice candle.
Lots of problems tonight. Dirty dishes never picked up. Burger well done but ordered medium, many small mistakes in order.
J’s never disappoints!
Very loud. But everything else was GREAT
The food was prepared incorrectly and several of the menu options were not available. It was a horrific meal and expensive!
Busy and bustling - maybe too much so if you want to carry on a conversation with the people at your table. Keep that in mind if you book a table on Sunday!
I have never had this experience before at this location. The waitstaff was extremely weird, barely talking, while the appetizers was dropped off quick we waited more then 5 min to see our waitress for silverware. After our food we waited more then 10 min for return to check. Then there was a dog in the restaurant not identified as a service dog. Overall weird and I’m hoping if/when I return to this location the service would be better.
Terrible service the server was unattentive and didnt listen and snorty- management manager not follow up after addressed issues and food mediocre. Not the valued reputation of j alexanders
The food was excellent and so was the service.
Candace is our favorite waitress, bar none! Ever since we first went there she remembers our names, what we like, always has our iced tea ready for us. The food is top quality, and delicious. The atmosphere is upscale and comfortable. There is a J. Alexander's in Livonia that is much closer to us, but it is worth the extra drive (which we also enjoy) to see Candace, and we know she will guide us according to our taste of things to try. We have been going there for years, and will continue to do so. Thank you!
Everything here is usually very consistent and good. The only thing I've noticed lately however (and this may sound strange) but the service has been TOO efficient. The food comes out so fast that you don't have time to finish your current course before they are delivering the next course. We have resorted ordering the next course only when we've finished our current one. Otherwise you have a table over-crowded with appetizers, salads and entrees all at once.
We went to the Bloomfield location as it was closer for my son. It was his birthday. I had mentioned in my reservation. We had to change tables as one child fell asleep and needed to be in a stroller. The manager was very nice and was able to accommodate this request and helped to get a table cleaned so we could sit. It was an extremely busy night. It seemed that our server was overwhelmed. Our drinks did not arrive until midway through the meal. My steak brazzo was overcooked and extremely smoky tasting. It was not clear on the menu that the madeira sauce or the dish was very smoky. It was replaced with a nice prime rib.
Great as always
Excellent service and food was very good.
They were out of many menu items I go for including the Ahi Tuna and Salmon. They should tell you that upfront. Very disappointed
My waiter spilled water all over my phone
I was seated within en minutes of my set reservation time which I was okay with. My waitress Taylor seemed pleasant at first but I soon discovered that she did not make me aware of all the drink choices available. I also feel that this information should be available on the menu provided which it wasn’t. I was there for my 24th Birthday and my boyfriend received a medium rare steak and he ordered it medium well. My sister received a medium steak and she ordered medium well. My food experience however was good and I would come back for that reason alone. Taylor the waitress did seem a bit agitated after two of ours meals were returned. I felt that in the beginning she did her job well but by the end I was displeased with her service. I may return to J Alexander’s for more steak maui but maybe not the same location.
I called ahead a few days prior to our group of 10 celebrating my sister in law’s birthday!!! Due to policy about reservations of 4 I just went ahead and made that reservation (4) and left notes about really needing a table of 10. Upon arrival, the hostess was very accommodating and was able to figure out a table for us within 10 minutes that was perfect! Great atmosphere, food, drinks and dessert!! We love the restaurant and their great customer service!!
Ahi tuna salad delicious martini great as always
Everything was terrific . Our server was wonderful and far exceeded our expectations.
We dine there often and plan to request her for all our visits.
long wait, very busy, food wasn’t as great as usual.
Service was slow luckily they leave a bottle of water at the table or we wouldn't have gotten a refill. Two ordered the grill salmon and both we over cooked.
Food was great. Service was horrible. We had reservations and walk-ins who sat down after us got their food before us. 3 different people came and got our drink orders and they still took about 30mins to finally bring them out.