Jacopo

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1. OT

   OpenTable Diner

   Chicago

   1 review

   vip
   2.0

   1 review

   Dined 3 days ago

   overall2food3service1ambience4

   The service really ruined the experience. It was slow, meals did not come out, some meals came out cold, wine wasn't brought to the table, we were not offered second drinks. We waited an extremely long time for bills. Beautiful restaurant with a nice menu but nothing could make up for the complete lack of service and attention.

   JacopoResponded 2 days agoHello, We are deeply sorry that you had such a disappointing experience and we fully understand your frustration. Your visit does not reflect the type of service we aim for and our values. We would be happy to discuss further with you. If you wish, you can contact us via the e-mail on our website.

   Report
2. RB

   RitaB

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   great and delicious food. thanks toi Sergei who helped us to choose our wine

   Report
3. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food2service1ambience1

   Hello! Everything was bad from start to finish (service, food). Nobody at the entrance to seat you. 30 minutes to receive the bill. Food looked and tasted to be out of the fridge and not fresh.

   JacopoResponded 2 days agoHello, Thank you for taking the time to share your feedback with us. We are sorry that we were not able to provide the quality of service we want. Please be assured that we take your feedback into consideration and will be communicating with our team.

   Report
4. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service5ambience4

   Great service, a little slow with the bread at the beginning but great food and attitude.

   Report
5. TS

   TsutomuS

   New York Area

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience4

   Osso bucco was of a good traditional flavor, boule de risotto was a chrleerful surprise, nice food and nice attention. A bit noisy.

   Report
6. i

   isabelle204

   Montreal

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Excellent service attentionné et chaleureux.. Très bel endroit J'ai aussi trouvé très jolie le sofa vintage à l'entrée.Nourriture très bonne. Le seul point négatif ,la nourriture aurait pu être un peu plus chaude. Merci pour tout. Isabelle et Chadi

   Report
7. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food5service4ambience5

   Food was delicious. The service from Julia was great. We really enjoyed the venue as well. Thank you for the experience.

   Report
8. CT

   CanuckTheatreBuff

   New York Area

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   Staff were all very nice and the food was very well prepared and delicious

   JacopoResponded 5 days agoHello, We are delighted to hear that you enjoyed your experience with us both in terms of the service of our team and the quality of our dishes. Hope to see you again soon!

   Report
9. OT

   OpenTable Diner

   Toronto

   5 reviews

   5.0

   5 reviews

   Dined on January 22, 2023

   overall5food5service5ambience5

   Went for a lunch on Sunday and had a wonderful time. The restaurant was busy when we showed up around 1:00pm and it was obviously understaffed. However, we were not in a rush and wanted to visit: We really enjoyed the atmosphere and the staff we encountered were very professional, polite and pleasant. Our waitress was very nice and she and another staff member made sure that we were taken care of with drinks and topped up water. We appreciated their attentiveness. The food took awhile but it arrived fresh and hot and delicious. We would go again for sure. The avocado toast with egg was delicious!

   JacopoResponded 5 days agoHello, Thank you for the five star review! We are delighted to hear that you enjoyed your experience with us both in terms of the service of our team and the quality of our dishes. Hope to see you again soon!

   Report
10. MA

    MindyA

    Atlantic City

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food5service5ambience5

    Amazing brunch, great service and loved the bottomless mimosas. Highly recommended!

    Report
11. JB

    JessicaB

    Montreal

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food5service5ambience5

    Service was Impeccable ♥️ Food amazing and the place beautiful

    Report
12. S

    Sarahs

    1 review

    3.0

    1 review

    Dined on January 20, 2023

    overall3food5service5ambience5

    Bon service de la part de jolyanne , nourriture délicieuse

    Report
13. JA

    JudyA

    Montreal

    1 review

    4.0

    1 review

    Dined on January 20, 2023

    overall4food4service5ambience4

    Great restaurant with attentive service and really nice food. I recommend it!

    Report
14. LG

    LynneG

    1 review

    5.0

    1 review

    Dined on January 20, 2023

    overall5food4service5ambience5

    What a great place to enjoy the Old Port area! The restaurant is beautiful, and the food was very good. The service was very attentive, and we had a nice evening. Since this was a business dinner, we were able to just relax and enjoy ourselves, and not feel rushed.

    JacopoResponded 5 days agoHello Lynne, We are delighted to hear that you enjoyed your experience with us both in terms of the service of our team and the quality of our dishes. Hope to see you again soon!

    Report
15. VG

    VladimirG

    Montreal

    1 review

    4.0

    1 review

    Dined on January 19, 2023

    overall4food5service5ambience4

    Beautiful place. Was there for lunch. Food is good service too. Tables are close to each other so imagine when its full is too noisy. Overall excellent experience !

    Report
16. w

    willywonka

    Toronto

    24 reviews

    5.0

    24 reviews

    Dined on January 18, 2023

    overall5food5service5ambience5

    Seating was quick, AJ our server was really helpful with selections and we all loved his recommendations. Price point for us was very reasonable.

    Report
17. KS

    KonstanseS

    1 review

    5.0

    1 review

    Dined on January 17, 2023

    overall5food5service5ambience5

    It was AMAZING! Our servers were extremely nice!!!

    JacopoResponded on January 18, 2023Hello Konstanse, Thank you for your 5 star review! We are pleased to see that you enjoyed your experience with us. We look forward to your next visit!

    Report
18. JS

    JorgeSala

    1 review

    5.0

    1 review

    Dined on January 16, 2023

    overall5food5service5ambience5

    J'ai aimé presque tout. La nourriture ai été vraiment délicieux. Je recommend le poulet au marsala et le pâte a l'encre de seiche, très bons assiettes. Le service est impeccable, et les servers font une très bonne recommandation de l'accord mets. Je ferais un seul remarque, quand j'ai fait le réservation, vous m'avez demandé si j'ai une occasion spéciale, mais je ne vis pas aucun détail spécial pour notre anniversaire, il n'y a pas problème, mais vous ne devriez pas demandé cette question, si vous ne allez pas faire rien de spécial.

    JacopoResponded on January 18, 2023Bonjour Jorge, Merci pour le commentaire 5 étoiles ! Veuillez vous assurer que nous allons communiquer avec notre équipe afin de corriger le tir. En espérant vous revoir bientôt !

    Report
19. FS

    FatimaS

    1 review

    4.0

    1 review

    Dined on January 15, 2023

    overall4food4service4ambience3

    it was really good & our waitress was lovely. That being said the food took extremely long to arrive

    Report
20. PM

    PrincesseM

    Montreal

    4 reviews

    2.0

    4 reviews

    Dined on January 8, 2023

    overall2food1service1ambience2

    Une grande déception. On est allé samedi le 7 janvier avec des amis pour l’anniversaire de ma sœur. Les calmars grillés et la pieuvre étaient brûlés. Les légumes et la purée avaient un goût de pourriture. C’était immangeable. Je suis extrêmement déçue, car la dernière fois que je suis venue j’ai pris les mêmes plats et c’était excellent. Le service était lent, quelques oublis, un peu désorganisé. le serveur s’est trompé avec toutes les factures, puisqu’il n’avait pas pris de note. Du coup, il fallait recommencer pour les 10 personnes, ça pris un peu de temps. On a donné entre 10 et 20% de pourboire chacun. Lorsque le serveur m’a demandé ce qu’on n’avait pas apprécié, je lui ai gentiment donné mon feed-back général et il m’a répondu froidement « eh bien alors ne revenez plus! » je trouve ça inacceptable. Le pourboire n’est pas un acquis, il se mérite. C’est à la discrétion du client. Si le client n’a pas apprécié le service, il n’est pas dans l’obligation de laisser un pourboire. J’ai donné un pourboire à la hauteur de mon appréciation, donc il n’était pas élevé, puisque j’étais insatisfaite. Le commentaire du client était désobligeant et mesquin. Nous en avons parlé à la gérante. Nous ne reviendrons plus.

    JacopoResponded on January 8, 2023Bonjour, Merci d'avoir pris le temps de partager vos commentaires avec nous. Nous sommes désolés de ne pas avoir été en mesure d'offrir la qualité de service à laquelle nous aspirons. Soyez assuré que nous prenons vos commentaires en considération et que nous allons communiquer avec notre équipe. Nous serions heureux de discuter davantage des éléments insatisfaisants que vous nous avez partagés.

    Report
21. OT

    OpenTable Diner

    Montreal

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Good Amazing like usually 👌🏻

    Report
22. A

    Anonymexx

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    Belle expérience, très bon et excellent service merci

    Report
23. L

    Line

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food4service5ambience5

    Mon assiette m’a malheureusement été servie froide. Le service a toutefois été impeccable et l’ambiance très agréable. Très belle soirée!!

    Report
24. AA

    AncaA

    1 review

    4.0

    1 review

    Dined on January 3, 2023

    overall4food3service4ambience4

    Had lunch and it was tasty, but nothing impressive. Great decor, great service and location

    Report
25. OT

    OpenTable Diner

    Tampa

    2 reviews

    1.0

    2 reviews

    Dined on January 3, 2023

    overall1food2service1ambience3

    Overated!!! Service very poor!!! Food ok. Priced very high for the reviews!!!

    Report
26. RR

    RyRy

    Montreal

    5 reviews

    5.0

    5 reviews

    Dined on January 2, 2023

    overall5food5service4ambience5

    Second time dining at Jacopo and it was great. Service was a little slower this time around, water took too long for refills, waiter made a tiny mistake in the order and the staff got it resolved quickly. Food was 10/10 and I would definitely come back again.

    JacopoResponded on January 18, 2023Hello, Thank you for your 5 star review! Please note that we will communicate with our team in order to assure you an even better experience on your next visit.

    Report
27. OT

    OpenTable Diner

    Montreal

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service4ambience5

    Le calmars grillé était excellent! Nous avons pris des plats de pâtes et des spritz et nous avons adoré nos repas! Très belle expérience!

    JacopoResponded on January 8, 2023Bonjour, Merci pour votre commentaire 5 étoiles! Nous sommes heureux de constater que vous avez apprécié votre expérience chez nous. Nous attendons avec hâte votre prochaine visite !

    Report
28. B

    Bluesky

    Orange County

    16 reviews

    5.0

    16 reviews

    Dined on January 2, 2023

    overall5food4service5ambience4

    This restaurant is beautiful! It is the most beautiful setting in all the Montreal restaurants that our family visited this time. Our children enjoyed the Table d'Haute menu. My carbonara was okay. The biscotti dessert was also okay. Overall, the experience was pleasant and we would return.

    Report
29. MC

    MickC

    1 review

    1.0

    1 review

    Dined on January 2, 2023

    overall1food2service2ambience2

    Went New Year's Day for a birthday dinner with my significant other. Should've known from the beginning this wouldn't be the best; we were seated directly under a vent. Now, I'm not talking about a little bit of cold or hot air. This is swirling your hair around type blowing from a vent. Thankfully, there wasn't much of a problem to move after we requested it. Now onto the not-so-good. I've never witnessed so many people walk out of a restaurant. It was almost two hours before we received any food - including bread. Our waitress was apologetic and comped us dessert, but that only goes so far. Apparently they weren't short-staffed in either servers or in the kitchen, but simply "everyone came in all at once." It's a restaurant. That happens. Shoulda planned ahead. Food was ok. Nothing to write home about. Though at that point we were ravenous and almost anything would've been passable. Beforehand, I had made a simple request for something to be brought out for my significant other's birthday. I was hoping for a candle in a dessert as that's all I inquired, but should've known that if they couldn't even get the bread out, something extra wouldn't exactly be happening smoothly. In this case, nothing happened at all. Suffice to say, this was pretty bad overall of an experience. Would not recommend. Will not go back. Wasted even more time in my life to leave this review, but it was that poor of service et al.

    JacopoResponded on January 8, 2023Hello Mick, Thank you for taking the time to share your feedback with us. We are sorry that we were not able to provide the quality of service we want. Please be assured that we take your feedback into consideration and will be communicating with our team.

    Report
30. BA

    BeatrizA

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Great experience! The staff was super friendly and the food deliciouss

    Report
31. H

    Honestreview

    1 review

    1.0

    1 review

    Dined on January 1, 2023

    overall1food1service2ambience1

    We we’re seated in the corner of the room. It was insanely loud… Our table was broken so every we reached for our food, all of our drinks were shaking and almost came out of the glass. Our server took a while to come see us, because he said he didn’t realize we were there. All of our food was served cold and after ordering nobody came back to see if we were ok, or would like something else to drink. Unfortunately we don’t recommend this place.

    JacopoResponded on January 8, 2023Hello, Thank you for taking the time to share your feedback with us. We are sorry that we were not able to provide the quality of service we want. Please be assured that we take your feedback into consideration and will be communicating with our team. We would be happy to discuss further the unsatisfactory elements that you have shared with us.

    Report
32. NH

    NancyH

    1 review

    1.0

    1 review

    Dined on January 1, 2023

    overall1food1service1ambience1

    Repas sans goût et froid. Un service à l’image du repas.

    JacopoResponded on January 8, 2023Bonjour Nancy, Nous sommes profondément désolés que vous ayez vécu une expérience aussi décevante et nous comprenons parfaitement votre frustration. Votre visite ne reflète en rien le type de service que nous visons ainsi que nos valeurs.

    Report
33. TK

    TKalo

    1 review

    2.0

    1 review

    Dined on January 1, 2023

    overall2food1service5ambience5

    Food took too long and wasn’t worth the price. By the time we got to dessert we asked for to go

    JacopoResponded on January 8, 2023Hello, First of all, thank you for taking the time to share your experience with us. We are sorry to wait until your experience has not been up to us or in line with your expectations.

    Report
34. S

    Susan

    New York Area

    9 reviews

    2.0

    9 reviews

    Dined on January 1, 2023

    overall2food1service2ambience3

    We dined here with a party of four for New Years Eve. We had carefully reviewed the prix fixe menu beforehand because we had a couple people in the party who don’t eat certain things. The prix fixe had four courses. The first was a charcuterie board for the table. It was fine, nothing special and heavy on the meat. The second course I had the salad which was basically a Caesar salad. Again, nothing special. Two others had the pea soup which they liked very well and the fourth had the arancini which were tasty enough but not hot. Where the evening started to fall apart was with the entrees. Two of us ordered the “contra filet”. My mistake for ordering that because I thought it meant a filet. It did not; It was sliced sirloin. The meat was full of fat and gristle. I could not eat it as it was making me gag. A third person had the gnocchi which was okay but just a slightly weird taste. My husband had the branzino which I thought was actually decent. I sent back my steak and they brought me gnocchi, which I didn’t personally like so I traded with my husband. The vegetables with the meal were pretty good and we were able to eat all of those. After a bit the server tried to bring me some fish as well. At that point I was thinking to myself,”I don’t like the food here, so I don’t need more of it.” There were only two choices for dessert, tiramisu and cheesecake. They did not have any ice cream or anything to substitute. Only two of us ordered dessert and we did not care for the tiramisu so that got left as well. At the end they brought us limoncello which tasted like furniture polish. I thought the wine list seemed okay and we did order a bottle of Cabernet. All in all, a very disappointing evening and at well over $500 USD for four people including drinks and tip. I would not recommend. The lunch we had at the pub a few blocks away was much better at 1/4 of the price. And btw they didn’t offer a discount for the meal sent back, and charged for coffee too.

    JacopoResponded on January 8, 2023Hello Susan, Thank you for taking the time to share your feedback with us. We are sorry that we were not able to provide the quality of service we want. Please be assured that we take your feedback into consideration and will be communicating with our team.

    Report
35. M

    Minnetonkagirl

    New England

    2 reviews

    4.0

    2 reviews

    Dined on December 31, 2022

    overall4food4service4ambience4

    The upstairs dining room is nicer than the street side floor for dining.

    Report
36. S

    Stephanie

    1 review

    1.0

    1 review

    Dined on December 31, 2022

    overall1food1service1ambience4

    Not good. Never going back there and I wouldn’t recommend anyone

    Report
37. i

    itsmemario

    1 review

    2.0

    1 review

    Dined on December 30, 2022

    overall2food3service4ambience3

    food too expensive for what it was. my plate was 25 worth 15

    Report
38. 4

    4seasonings

    Manitoba

    2 reviews

    5.0

    2 reviews

    Dined on December 30, 2022

    overall5food5service5ambience5

    Great location, great service, great food. Very happy with this spot

    Report
39. N

    Naturelover

    Montreal

    1 review

    4.0

    1 review

    Dined on December 29, 2022

    overall4food4service5ambience3

    Great service, the server was very nice and smiling. We also enjoyed our food. The noise level was unbearable with the music, though. Also, could you make the font a bit bigger for the menu? Impossible to read without an iPhone and with the dimmed light.

    JacopoResponded on January 8, 2023Hello, Thank you very much for taking the time to share your comments with us. We are happy to read that you enjoyed your experience at Jacopo restaurant. We will share your constructive feedback with our service and kitchen team. Hoping to have the chance to welcome you again soon.

    Report
40. P

    Papillon

    1 review

    4.0

    1 review

    Dined on December 29, 2022

    overall4food4service4ambience4

    Bien apprécié..Endroit chaleur avec beau décor.. .Serveuse de bon conseils

    Report