JW Marriott The Rosseau Muskoka - Muskoka Ice Caves (Dinner)

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1. e

   et22

   New England

   7 reviews

   vip
   5.0

   7 reviews

   Dined on January 1, 2023

   overall5food4service5ambience5

   This was a very fun, unique experience in Muskoka that we will remember for years. It was great to have such a special, personal dining experience. The staff was phenomenal, the setting was magical and the food was delicious!

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2. TM

   TracyM

   Toronto

   1 review

   5.0

   1 review

   Dined on December 31, 2022

   overall5food4service5ambience5

   What an amazing experience the service was impeccable! It was a special way to ring in the new year! It is pricey but worth it for a special occasion. We ordered so much food but got to take left overs home. The charcuterie board was meh do not recommend you can make a better one yourself. The fondue was really great but it got a little smoky inside the dome. Great experience will be back.

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3. CF

   CaitF

   1 review

   2.0

   1 review

   Dined on December 30, 2022

   overall2food1service5ambience4

   This was an EXTREMELY DISAPPOINTING experience with majority of the disappointment relating to the below average food. Most of the dishes were left uneaten by us - even the carrots were not cooked well. We genuinely feel like we were taken advantage of and that the experience is barely worth even half of what we paid. The only exceptional thing was the service. The "ice cave" itself was beautifully decorated but not at all well kept with the structure not even being put together correctly. Truthfully, sitting at the fire pit with a pizza would have been a better experience. We then went to the "ice bar" - which we paid extra for - which was also just shockingly poorly depicted. The floor wasnt even covered with snow (as in the pictures) and was simply an exposed aluminium floor. The room itself also looked unclean. One would assume a small detail like that should be taken care of? There was also no seating or proper presentation etc and we paid all that money to spend a total of about 3 minutes in the ice bar. This was all nothing like what was advertised and again left us with the bitter taste of disappointment. Overall, having traveled over 24 hours to experience this, we are beyond dissatisfied with the shockingly high price we paid for a below average experience. The hotel itself is amazing, and the staff / service were exceptional! I just would not advise anyone to try this “experience”.

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4. R

   Rozz

   Toronto

   2 reviews

   vip
   5.0

   2 reviews

   Dined on December 18, 2022

   overall5food5service5ambience5

   The staff were extremely nice and professional . It was a magical experience. The food was amazing and was served in a timely manner We had a choice of ordering from chop house menu or the cave menu and ww went with the cave menu which was an excellent choice The dome was nicely decorated and warmed with space heaters It is definitely recommended for a quick gateaway

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5. v

   vanmilnek

   Toronto

   5 reviews

   3.0

   5 reviews

   Dined on March 19, 2022

   overall3food2service2ambience4

   The food and presentation were more like a conference or wedding than a fine dining experience. This is not what we expected for what we paid. Our server was inexperienced and clearly nervous which only added to the disappointment. The ambiance of the cave was wonderful. If the food lived up to the ambiance it would have been great. Do not recommend unless you like wedding food.

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6. KW

   KarenW

   Toronto

   8 reviews

   5.0

   8 reviews

   Dined on February 13, 2022

   overall5food5service5ambience5

   What a great 40th anniversary experience. It was a record cold night, however, the heater and blankets kept us cozy. Credit to the two person team that served us. They had smiles every time they checked in on this even when it reached -22 outside. The courses were spread out, food arrived hot, and, we didn’t feel rushed. The food was fantastic. Rack of lamb delicious. Hats off to chef. If you have never tried this dining experience you should. We even played music that we liked in our cave because it didn’t disturb other diners.

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7. C

   Chip

   Las Vegas

   3 reviews

   vip
   3.0

   3 reviews

   Dined on February 12, 2022

   overall3food3service5ambience4

   Staff were outstanding and went above and beyond. The food quality was moderate. Ribeye steak was thin and over cooked. Striploin steak was just Ok. For the $500 you have to pay its way overpriced. Great experience but wouldn’t do it again. Beware as others stated I was double charged by the hotel on check out on top of paying the $500 you had to pay upon booking reservation. The front desk corrected it but it needs to get fixed as it leaves a poor taste in your mouth to be charged a $1000 for dinner! We will visit again but will stick with the normal Chophouse restaurant.

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8. TR

   TerriR

   Toronto

   14 reviews

   vip
   5.0

   14 reviews

   Dined on February 5, 2022

   overall5food5service5ambience5

   A good place for a special date. A bit on the pricy side but it is an experience for sure.

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9. FJ

   FoodieJM

   1 review

   1.0

   1 review

   Dined on January 2, 2022

   overall1food1service3ambience1

   Extremely disappointing experience. Was planning to have a romantic dinner with my wife but the ice cave was very cold and the food was subpar yet very expensive due to the minimum spend. Paid $72 for a steak that was overcooked and dry. Reordered it medium well and the steak was cooked to well done. Was also excited to try bison for the first time but it was very overcooked. The food also got cold within minutes because the ice cave was so cold. The dinner service was supposed to be a 2hr dining experience but it took over 3hrs before we were served dessert. No music was provided for atmosphere but was encouraged to play songs from our phone. After tax and gratuity you'll be spending $700 for 2 people. Unfortunately wasn't even close to being worth it.

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10. OT

    OpenTable Diner

    Atlanta Metro

    1 review

    1.0

    1 review

    Dined on January 1, 2022

    overall1food1service2ambience4

    Before I get into the negative, I do want to say that the ambience was great. We ordered a bottle of wine within the first 5 mins of being seated; we did not receive that bottle of wine until 45 mins later. All the meals are pre-ordered, it took about 1 hour from being seated before we got our soup. The food was okay, nothing great and nothing to look forward too. The food from the “cottage bar” inside is definitely better than this experience (and cheaper). The servers were not knowledgeable in the cheese plate, the food being served or wine (you’d expect that for spending $250 a person). The total $250 needs to be spend on food and drinks. Regardless, if you do not use that full amount you are charged regardless. You are charged an additional HST plus local HST fee plus a mandatory 18% tip on top. **check our receipt when checking out, we were double charged for the experience **

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11. SP

    SarperP

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on December 25, 2021

    overall5food5service5ambience5

    Awesome experience! Everbody should try before die! You feel like that you are in iglo. Thank you for all service.

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12. P

    Pinky

    Toronto

    1 review

    2.0

    1 review

    Dined on December 24, 2021

    overall2food1service4ambience2

    The experience started off great but as soon as we were about to get our salads the heaters stopped working and it was a cold evening. They attempted to fix the heaters but nothing was working and we were so cold that we had to be asked to move inside. This was early on in the dinner. Then after we got the bill there was no gratuity put on the bill so we put the gratuity amount we wanted. As soon as we get to our room I get a call that there is a mandatory 18% gratuity that they did not include. Not sure why the computer didn’t print that out nor why anyone didn’t hand write that in if that’s the case. I also don’t recall reading anywhere that it was built in. The service by our server was amazing no doubt there. The overall experience was not great. Even the menu cannot be found online and you only come to find out about it once you’ve booked. Even then the instructions don’t tell you that you do not have to allocate the $250 per person and you can use towards drinks. This process was not well organized. I do not recommend this

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13. OT

    OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on December 5, 2021

    overall5food5service5ambience5

    Such a fun way to enjoy winter. Fantastic food and service. I hope to be back soon!

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14. DO

    DylanO

    Toronto

    1 review

    5.0

    1 review

    Dined on March 27, 2021

    overall5food5service5ambience5

    Incredible dinner, worth every penny. Service was beyond outstanding.

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15. DH

    DavidH

    1 review

    3.0

    1 review

    Dined on February 21, 2021

    overall3food3service3ambience5

    It was a fun and enjoyable experience although for the spend, I'm not sure i'd do the same again unless they improved certain things that were issues - e.g. no blankets provided after requested, delay between courses was approx. 45 minutes and despite advance notice of the event being for one of the guests as a birthday, again...considering the spend, some tardy service and delay....not so much as a complimentary dessert for the birthday girl.....some bad choices for something that is such an upscale experience otherwise.

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16. DG

    DavidG

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on December 22, 2020

    overall5food5service5ambience5

    We had such an amazing experience. We left our house at 4:30 and got to the resort right on time and we were seated in our “ice cave.” I had seen such domes in Yorkville last year but had never been in one. Our server was very knowledgeable about the wines and we had great service. They were able to accommodate my allergies and I was served a trio of sorbets. One of which was banana that I had never had banana sorbet. We had a lot of fun cooking our meat and vegetables. The lamb was especially tasty and did not taste gamely. I would definitely recommend the experience.

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