Kaytoo Restaurant and Bar
Very charming looking on the outside and that's where it all ends. Inside has no ambience at all. Very bright lights and nothing to look at. The bison burgers were disgusting - overcooked and very dry. The salad had the dressing on the bottom of the bowl which we didn't discover until we were almost done eating it. The fish on the fish and chips was very dark brown - almost burnt - and was definitely overcooked. Chips were okay. None of the staff seemed cheery. Several complained to us that 60 people had just come in. Isn't that what dinner hour is all about? Its not that we were complaining about service or wait for the food but they wanted to tell us about the 60 people. Guess it should be obvious to us in advance why the other restaurants were all booked solid between 6 and 9. We frequent Blue Mountains a lot but won't be back to Kaytoo.
Was seated upstairs. The heat was unbearable. The chairs were dirty and we needed to dust them off before sitting. Downstairs was way nicer and not a sauna.
No one to greet us when we walked in. Made eye contact with the 2 bartenders a few times but they didn't care.
Waited a long time until one of the bartenders finally decided to ask us how he could help us. I let him know about my reservation which I asked if I could move earlier. He said it was fine and we could take a seat anywhere. I was later notified by OpenTable that they marked me as a "no show." It just seemed very disorganized.
This was a wonderful experience for my colleagues and I. Our business meeting was able to be conducted without interruption, the service was great, and our waiter Connor was excellent! We will definitely be back in the future for both personal and business.
Jason our server was fantastic. Excellent service and great food
Great patio, but food was disappointing!
Kids Mac and Cheese was actual KD from a box according to the waitress. Not impressed
Thank you for choosing Kaytoo and letting us know about your visit. While happy to hear you enjoyed the patio, it is unfortunate that you did not enjoy your dining experience. Any additional details would be appreciated so we may improve our overall guest satisfaction. On the KD, while it does arrive in a box, it is real foodservice grade Kraft Dinner. Our own "Mac and Cheese" had many complaints direct from the kids! They wanted "KD", so we changed to exactly that! Happy Kids=Happy Parents!
Our hostess, waiter, bartender, and I am going to assume the manager were all amazing!!!
I went on my bachelorette and would definitely recommend this place to anyone going.
I am a vegetarian and the food was on point
Calamari was excellent! Great service! Would recommend this restaurant.
Great service. Our server was very friendly and delivered on our special requests; even treated us to free dessert for our anniversary. No specials advertised. The jambalaya was good, but disappointed no sides came with it (salad would be nice) and presentation was poor - just dumped on a plate and no meat on the crayfish at all. Hubby had the pulled pork sandwich and it was OK - not very juicy and very small. Fries were great - skin on and deep fried to perfection. Beer glass was chipped. Outdoor deck overlooking water offered a lovely view but could use more florals and perhaps a power washing, especially to get all the spider webs. Overall, 3 stars out of 5 for this restaurant based on outstanding service.
Food was good, service wasn't the best. Had to ask for cutlery, didn't get the right change back... no one checked in to see if we needed anything - just kind of forgotten in the back.