Kelseys Original Roadhouse - Ancaster
We returned following a bad experience about 6 weeks ago. The manager handled the situation properly so we thought we should try again. This time our appetizer- calamari- was overcooked and due to the. amount of batter, it stuck together. My wife’s meal—sirloin- turned out the way she wanted it. Mine-fish and chips was just as bad as the first time. The amount of panko that I left on the plate was double to the amount of fish that it covered. To top it we never had our server stop by during our meal after the problem with calamari. The manager came over to speak with us and it was the same person as the previous visit. She did what she was supposed to do but we told her we would not return again. She even told us to ask for her when we came in and she would personally oversee everything. We said no thanks. We eat out often enough and at similar establishments, we don’t need to go back. We feel sorry for those that are too shy to complain about poor service or poor food. This particular location needs new kitchen staff.
Restaurant is getting run down and needs a deep cleaning, food prep has been slow the last three times. Will likely to a break from this Kelseys
We had our issues with the entrees. The calamari appetizer was very good, but the entrees failed. I had fish and chips. The fish batter was very thick and I ended up pulling the fish out of the batter. The batter stayed intact. My wife had the sirloin steak and it came over cooked. They took it back and it was a bit of wait for the new meal to return and it was medium versus medium rare. The manager did not come to our table until we asked for her. When she arrived, she apologized for the issues, comp'd the meal and gave us a voucher for our next visit. So, we will return to give Kelseys a second opportunity but not too soon.
Just went in for a quick bite before the movies
Just had nachos to share with the family
Good service , good food
The roasted red pepper and tomato soup was salty, my kid’s chicken fingers were almost burnt.
Sat in a booth, there was large ants all over the wall. We asked to be moved. Was placed in another booth that had ants all over. Had to asked to be moved again, and nothing else was done for us. Worst experience ive ever had. Also Washrooms are old and run down. Wont go back to this kelseys until they do a decent renovation.
The waiter was trying his best but had no help from the other staff. They were too busy talking. The food came out cold and in shifts. We didn’t even eat together. The washroom was dirty and needed to be refurbished.
Smallest and most run down Kelsey’s I have been to. Room was extremely warm and quite noisy and cramped. Cheerful waitress though. Food was as expected. No complaints there.
Kelsey's is generally a great spot - but on this occasion at this Kelsey's (Ancaster) we were unimpressed - we went for lunch - service was extremely slow; the waitress we had seemed a little too familiar with us - I personally do not lke to be called "hon"...
Will we go back - yes - but not to this one .. not for a while.
The restaurant is looking really tired. The food used to be decent at the restaurant but the quality has declined.
Although we go to Kelsey’s quite a bit, the last few times have been lacking. Our food was burnt and when we asked for another it took quite a bit of time to get it. Also, my friend and I asked for our meals to be packed and the server took no notice of whose was whose and confused the packages. Came home and had the wrong meal. No mints or candies at the end disappointed the children. We have a birthday party tomorrow and our kids asked to not go to the Kelseys Ancaster. This isn’t the first time we’ve left feeling it is less than mediocre.
Good food, atmosphere and charming service. Service was quick and hot. Made it to the show in plently of time. Thank you. Will be joining you again.
Not happy with food portion for cost of entree for 2 people.
Nothing bad to say really, had a good time. Waiting time quite acceptable, service prompt and polite.
Kelsey’s was fine, Open Table was not! They didn’t have my reservation!!! Why use it?
I will not be going back to this location. Dishes were not clean, food was cold and service was just ok
Friendly staff and accommodating for a special request.
Unfortunately most of our group of 6 didn't enjoy the meal. Food was lukewarm at best (wings were actually cool inside and looks like sauce was just dumped on it).
Steak was good but the creemore sauce was very salty. Spinach appetizer was good.
Two from our group had to wait about 10 minutes longer for their food than the rest of us (wings/fries for one and chicken Caesar salad for the other) and their appetizer arrived with their meal. Some of the other meals also included wings fries and a salad but arrived in a timely manner.
We chose this restaurant/location as it was a mid-way point for our group to meet. Probably won't be going back in the future with this group.
Food was late coming and cold. Waiter was disinterested and forgot drinks, cutlery and the fact that the Chicken Caesar salad was made with iceberg lettuce - had he said so I would have ordered something else. Open table worked well, but I'll never go back nor recommend to anyone.
We showed up at 6:00 for our reservation and the line up was out the door. We waited outside for 5 minutes with the line not even moving. I went inside around the line to ask if I should wait in line even if I had a reservation but there was no hostess. After 5 minutes of waiting I left and went next store to Montana's to see if we can get a table faster. When I came back to tell the rest of my party that we could get a table right away they said someone was clearing our table so we stayed. When we sat down there were very few tables with people sitting in them. Just lots of dirty tables.
The shrimp covered steak was VERY spicy. The medium well steak was too bloody and had to be cooked more.
My wife's shrimp steak was replaced when she asked to have the spicy sauce removed.
The service was polite and experienced.
Our steaks tasted great once the 'needs' were met.
Had a party of 8 for my sons first birthday. Food was great, drinks were great, and when my brother showed up to the restaurant with his family due to no power at his house, the staff were very accommodating.
Not impressed. We used the open table app, server didn't even have our reservation on file when we got there. We have been tons of times but the food this time was the worst!! The dinning area is worn and dirty. Took over an hour to get our food and it wasn't busy. My daughter ordered the kids mac and cheese with bacon as she always does there...it came with over cooked spiral noodles (was always shells) and peameal bacon...gross!!!! We asked for it to be sent back, came back again with soggy over cooked noodles and this time no bacon at all not even regular. We all had regular bacon with our meals so its not that they were out. I ended up making my daughter lunch at home afterwards. Waste of my time and money. We won't be going back.
A little put off when we arrived because the seater said there was a “hold” on seating people because the kitchen was backed up. Which was very weird and never experienced that before. Especially since it didn’t seem overly busy. At least seat us and our 2 year olds and have a drink.
That being said our server was great, food was faster than a normal night we go, food was hot.
Good meal - always consistent. Great Apps. Service was also great. Thanks
We ordered the fish and chips, the fish was good but the batter was soggy as were the fries. I was disappointed by the plating, the tray, the paper lining fall apart. The steak fajitas were grisly and the portions small. The chicken fajitas were excellent.
Server very good.
Food speed was better than previous visits
Made reservations 5 hours prior, waited 20 minutes past reservation time. Noticed more than a couple empty, available tables when being seated in dining room. Annoying. Multiple host and hostess seemed to be having a confusing time. Waitress was friendly and accommodating. Waited for drinks a little too long. Myself personally, would rather wait for Food to be brought than drinks. Food was Good, hot and brought in good time. Overall, a good experience and all complaints could easily have been circumstantial.
Server was great to our little ones
I had a ceasar salad with chicken only there was no romaine lettuce only iceburg lettuce which I understand from the ecoli scare...Was still charged the price for Ceasar Salad which I thought was too high considering it did not have the right lettuce...If I had of been told before hand I would have ordered a regular tossed salad...Just saying..
Resevation made through this app wasn’t relayed to the front of house staff so our reservation was not ready. However they could accommodate us right away.
Server was very nice however speed of service somewhat lacked.
As a group of six, we all found a meal to our liking. Great selection.