Kelseys Original Roadhouse - Richmond Hill

3.4
14 reviews
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CAN$30 and under
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Contemporary American
Top tags:
  • Business Meals
  • Casual
  • Good for a Date
Canada's original roadhouse restaurant since 1978. We're North American favourites, like double stacked burgers, made with 100% fresh Canadian ground beef, fresh cut fries made from only the finest Ontario potatoes, two-handed sandwiches, and unforgettable chicken wings. (Trust us, they're crazy good!) So if you're in the mood for great food and a lot of fun, make sure to stop by.
Dining Style
Casual Dining
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Cuisines
Contemporary American, Burgers, Comfort Food
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Hours of Operation
Lunch & Dinner: Monday - Thursday: 11:00am - 12:00am, Friday & Saturday: 11:00am - 1:00am, Sunday: 11:00am - 11:00pm
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Phone number
(905) 326-6003
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Payment Options
AMEX, MasterCard, Visa
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Dress Code
Business Casual
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Neighbourhood
Additional
Bar Dining, Beer, Cocktails, Full Bar, Late Night, Patio/Outdoor Dining, Takeout, Wheelchair Access, Wine
Reviews from verified diners
14 reviews
3.4 out of 5 stars
Outstanding
19%
Very Good
38%
Good
19%
Fair
13%
Poor
13%
3.5
Food
3.6
Service
3.3
Ambience
3.3
Value
Noise · Moderate
80% of people would recommend it to a friend
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OT
Toronto
2.0
Dined on June 23, 2018

Service was lacking and anyone who worked there looked miserable.

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BC
Toronto
4.0
Dined on June 2, 2018

Food was very good for the most part. The ribs were a bit fatty for my liking. The waiter was prompt and very attentative

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D
2.0
Dined on May 13, 2018

Waited 45 minutes after being seated before a server came to the table - this is after I asked 3 different staff before insisting on talking to the manager. It was mothers day, so the place was busy but not even close to capacity. Other tables seated after us recieved food before anyone took our order. We had 2 small children with us who became hungry and cranky due to long wait. My wife is vegetarian and likes the mushroom fajitas but couldn't order it bc they will no longer allow custom order (hold the onions due to sensitivity), so she was stuck ordering bruschetta. The food was good, but not with the poor service. Really disappointed.

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NB
4.0
Dined on May 12, 2018

Kelseys made my friends birthday very special and brought over a sweet dessert with a candle. They took care of a drink done the wrong way and service was quick, server was polite.
Regular hamburger very small and salads are really over dressed, but otherwise pleasant time with girlfriends.

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OT
Toronto
2.0
Dined on February 14, 2018

I was very upset on our dinner tonight at one of your restaurant “Kelsey’s, first we got the wrong table but still we sat there and order our food, second when we’re about to eat I’ve noticed that my chicken Parmesan was really burnt and my pasta was so dry, how can you serve that food into the customer?? 3rd, while we are waiting for our dessert, one of the hostess came to us, saying: Hi sorry to tell you that you are sitting in a wrong table, would you mind to move? I actually had booked for a window seat through Open Table the day before! Not our fault if you ask me.
Seriously? I was so disappointed and my wife is very upset.

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LE
Toronto
5.0
Dined on January 21, 2018

I had the Thai shrimp curry - which had a creamy and flavourful sauce that wasn't spicy. Perfect balance of flavours from coconut, cilantro, curry and lemongrass. There was a generous number of shrimp too. I would definitely recommend it. Our waitress Tiffany was friendly and attentive - great service!

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S
Toronto
3.0
Dined on January 18, 2018

I was surprised to see that what I was charged was different (Much more) than what was shown on the menu. I did not bother to dispute it since I was in a hurry, but decided not to ever go back to Kelseys. I don't believe in supporting companies that have no integrity.

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OT
Toronto
3.0
Dined on December 31, 2017

I am a single mom and wanted to do something special for new years eve with my daughter. I saved up onorder to do this. We ordered the steak. Ithad no flavour I could have cooked better one at home. I spent over 100.00 on a very disappointing meal which is too bad the service was great. You will not be getting any more of my money

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FO
Toronto
4.0
Dined on October 21, 2017

Good for a quick bite pre- theatre & good
Sports Screens.

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OT
Toronto
4.0
Dined on October 18, 2017

Great service. Good food.

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OT
Toronto
3.0
Dined on September 21, 2017

It was my first experience with Kelsey's. Everything was gerally OK . The price for a very regular red wine was too high.

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OT
Toronto
2.0
Dined on July 21, 2017

Cold fries, under cooked baked potato, rubbery burger and fishy tasting deep fried veggy burger. Overall food was inferior. Seems like cost cutting has got the best of this chain.

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NA
San Francisco
1.0
Dined on June 18, 2017

Had reservations at Kelsey's by Silvercity for a birthday dinner with my family. Besides being seated immediately - sadly, nothing else was positive about our experience.

All our 3 dishes came separately... 1 chicken and 2 identical steak orders. The first steak came as medium well and we asked for medium, so that was sent back. The second steak came at the same time as the returned steak came - but both were now well done and far from our medium request.

Also, the 2 identical steak orders were incorrect besides being way overdone. One came drenched in gravy and the other didn't.

This was over the course of about 40 minutes as my chicken was getting cold as I wanted to eat with my kids together.

Service was also awful and the restaurant wasn't even full. I finally got so fed up that went to speak with the manager and told him to cancel remaking the steaks as we were leaving.

After sharing our terrible experience with friends, they also said that they had similar experiences at other Kelsey locations. I will never go to another Kelsey's again.

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OT
Las Vegas
1.0
Dined on June 18, 2017

Worst meal and wait time for meal was over 40 minutes. A hair pin was in a salad that one of our guests ate and actually chewed on as she took a mouthful of salad. There were 8 of us and half of the meals were tasteless. My mother had salmon and did not have any of the sides offered and the salmon was over cooked and burnt on top. When the food finally came they still had not provided us with any cutlery and my nephew had to go and find some for us. Not a very nice meal for our Father's Day celebration. We will never go to a Kelsey's again.

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