Kelseys Original Roadhouse - Richmond Hill
Way too busy
Way too many order mistakes
Way too slow on service
Great services from the Manager to the Server assigned to our tables. Excellent!
Meal was good. The waiter forgot to enter our appetizer order so the manager brought the appetizer free of charge and also took 15% off our bill. That was much appreciated. Food was good. Ambiance - this restaurant needs a redo - it is dark and tired looking.
We enjoyed a great dinner out with elderly parents for a birthday celebration. The food and attentive service was appreciated.
We have eaten her several times over the past few years but had not been back for more than a year. We chose it primarily because of its proximity to the Silver City Cinema as we were going to an early show. We made a reservation, which wasn't necessary as it was still not busy at 5:00 pm, but they had it and sated us promptly. Staff were all friendly and professional. I had just signed up for their loyalty program and we were given a complimentary appetizer, which was very nice. We weren't able to take advantage of their dinner and movie package as it is only offered Sunday to Thursday. It is a great deal.
My wife had their Sonoma Salad and I had the Thai Shrimp Curry Bowl. We were both very pleased with our dinners. Our drink and food orders were taken and delivered in very good time and the new General Manager stopped by as we were leaving to thank us for choosing Kelsey's.
Excellent host at door on New Years Eve. Great waiters. Ours was Jack, super accommodating. Calamari not the greatest. Nachos need to stay in oven more as the cheese did not melt underneath top layer. Overpriced on many items. Chicken strips do not come with fries. We had a good time but the quality is mediocre while the prices do not reflect that. The funnel cake fries were oh so good.
Every time I’ve come it’s always been loud however me and my mom do tend to come at the busiest hours. Overall I enjoy coming here and the food is always very good. Service is ok as well.
The service was impeccable and food came quickly. Conveniently located next to movie theatre.
We had reservations for 4 of us. My husband and I were the first to arrive, so we were seated on one side of the restaurant. When our friends arrived, they mentioned our reservation, and were seated on the opposite side of the restaurant.!! It took us about 20 minutes after our scheduled meeting time to realize something was wrong. Our friends called us and it was not till then that we realized we had been seated separately even though we both mentioned our reservation.
One comment about our server, she was good and attentive, however once our bill came, she never mentioned Scene Cards. If I hadn't brought it up, we wouldn't have had the opportunity to use our Scene Card. Is it up to the customer to mention the Scene Cards?
The new menu is overpriced with small portions. Won't be back.
Most suitable for family get together and early dinner with children.
I was pleasantly surprised at our visit to Kelsey's. I hadnt been to a Kelsey's for many years. I wasnt expecting much but I loved it. The Thai Shrimp CUrry Bowl was as as good or better than some I have had in Thai restaurants. My partner had the burger and the french fries were outstanding. We will definitely come back again. Thank you.
Service was lacking and anyone who worked there looked miserable.
Food was very good for the most part. The ribs were a bit fatty for my liking. The waiter was prompt and very attentative
Waited 45 minutes after being seated before a server came to the table - this is after I asked 3 different staff before insisting on talking to the manager. It was mothers day, so the place was busy but not even close to capacity. Other tables seated after us recieved food before anyone took our order. We had 2 small children with us who became hungry and cranky due to long wait. My wife is vegetarian and likes the mushroom fajitas but couldn't order it bc they will no longer allow custom order (hold the onions due to sensitivity), so she was stuck ordering bruschetta. The food was good, but not with the poor service. Really disappointed.
Kelseys made my friends birthday very special and brought over a sweet dessert with a candle. They took care of a drink done the wrong way and service was quick, server was polite.
Regular hamburger very small and salads are really over dressed, but otherwise pleasant time with girlfriends.
I was very upset on our dinner tonight at one of your restaurant “Kelsey’s, first we got the wrong table but still we sat there and order our food, second when we’re about to eat I’ve noticed that my chicken Parmesan was really burnt and my pasta was so dry, how can you serve that food into the customer?? 3rd, while we are waiting for our dessert, one of the hostess came to us, saying: Hi sorry to tell you that you are sitting in a wrong table, would you mind to move? I actually had booked for a window seat through Open Table the day before! Not our fault if you ask me.
Seriously? I was so disappointed and my wife is very upset.
I had the Thai shrimp curry - which had a creamy and flavourful sauce that wasn't spicy. Perfect balance of flavours from coconut, cilantro, curry and lemongrass. There was a generous number of shrimp too. I would definitely recommend it. Our waitress Tiffany was friendly and attentive - great service!
I was surprised to see that what I was charged was different (Much more) than what was shown on the menu. I did not bother to dispute it since I was in a hurry, but decided not to ever go back to Kelseys. I don't believe in supporting companies that have no integrity.
I am a single mom and wanted to do something special for new years eve with my daughter. I saved up onorder to do this. We ordered the steak. Ithad no flavour I could have cooked better one at home. I spent over 100.00 on a very disappointing meal which is too bad the service was great. You will not be getting any more of my money
Good for a quick bite pre- theatre & good
Great service. Good food.
It was my first experience with Kelsey's. Everything was gerally OK . The price for a very regular red wine was too high.
Cold fries, under cooked baked potato, rubbery burger and fishy tasting deep fried veggy burger. Overall food was inferior. Seems like cost cutting has got the best of this chain.
Had reservations at Kelsey's by Silvercity for a birthday dinner with my family. Besides being seated immediately - sadly, nothing else was positive about our experience.
All our 3 dishes came separately... 1 chicken and 2 identical steak orders. The first steak came as medium well and we asked for medium, so that was sent back. The second steak came at the same time as the returned steak came - but both were now well done and far from our medium request.
Also, the 2 identical steak orders were incorrect besides being way overdone. One came drenched in gravy and the other didn't.
This was over the course of about 40 minutes as my chicken was getting cold as I wanted to eat with my kids together.
Service was also awful and the restaurant wasn't even full. I finally got so fed up that went to speak with the manager and told him to cancel remaking the steaks as we were leaving.
After sharing our terrible experience with friends, they also said that they had similar experiences at other Kelsey locations. I will never go to another Kelsey's again.
Worst meal and wait time for meal was over 40 minutes. A hair pin was in a salad that one of our guests ate and actually chewed on as she took a mouthful of salad. There were 8 of us and half of the meals were tasteless. My mother had salmon and did not have any of the sides offered and the salmon was over cooked and burnt on top. When the food finally came they still had not provided us with any cutlery and my nephew had to go and find some for us. Not a very nice meal for our Father's Day celebration. We will never go to a Kelsey's again.