Enable JavaScript to run this app.
Skip to main content
OpenTable logo
  1. Home
  2. Canada
  3. Toronto / Ontario
  4. Southern Ontario
  5. Hamilton
Kelseys Original Roadhouse - Upper James Street, Hamilton, ON

Kelseys Original Roadhouse - Upper James Street

3.8
3.8
79 Reviews
CAN$30 and under
Contemporary American
Kelseys has been Canada's Original Roadhouse since 1978. Inspired by the uninhibited spirit of road tripping and the classic Roadhouse, the rules are different at Kelseys. It is where you go to eat what you want to eat, drink what you want to drink, and be who you want to be. Enjoy classics like our legendary spinach dip, fresh double stacked burgers, two-handed sandwiches, and unforgettable chicken wings. Fuel your adventurous spirit that craves something a little different - a little more Original!

In the mood for great food, drinks, and a lot of fun? Take a trip down the block to Kelseys.

Make a reservation

2 people

7:00 p.m.


Booked 1 time today

Dining areas

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Contemporary American, Burgers, Comfort Food

  • Hours of Operation

    Daily 12:00 pm–10:00 pm

  • Phone number

    (905) 575-8696

  • Payment Options

    AMEX, MasterCard, Visa

  • Dress Code

    Casual Dress

  • Neighbourhood

    Hamilton

  • Cross Street

    Upper James and Rymal Rd

  • Parking Details

    Public Lot

  • Additional

    Beer, Cocktails, Delivery, Full Bar, Late Night, Takeout, Wheelchair Access, Wine

Gift card

Gift card

Send gift cards instantly by email or print to present in person.

Send a gift card

What 79 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on all time ratings
  • 3.7Food
  • 3.8Service
  • 3.5Ambience
  • 3.7Value

NoiseModerate

Sort by

Filters

  1. JW

    JohnW

    Toronto

    1 review

    2.0

    1 review

    Dined on September 19, 2022

    overall2food2service3ambience1
    I've been a Kelsey's customer for many years at various locations. This location at 1550 Upper James Street in Hamilton was disappointing to say the least. The floors were dirty, the table ambience was old and run down. More importantly the food was mediocre at best. Understanding that restaurants are struggling due to three years of the pandemic, food quality and smaller portion size is the wrong way to go in order to entice customers back. On a positive note the waitress did a good job.
  2. PR

    PamR

    1 review

    5.0

    1 review

    Dined on September 7, 2022

    overall5food4service5ambience4
    Great selection on the menu, enjoyed a fun get together with friends. Wait staff were great.
  3. LC

    LizC

    Toronto

    2 reviews

    4.0

    2 reviews

    Dined on September 6, 2022

    overall4food5service4ambience4
    The service was good and the salmon and the wings and ribs were very good .We would recommend either or .
  4. A

    Amahar

    Toronto

    1 review

    2.0

    1 review

    Dined on August 14, 2022

    overall2food3service2ambience2
    Food was cold - delays in service - cleanliness of table
  5. MR

    MichelR

    Toronto

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food4service5ambience4
    A very thoughtful, helpful, and attentive server. Food was very good and served in appropriate time.
  6. MT

    MarianneT

    Toronto

    2 reviews

    4.0

    2 reviews

    Dined on July 28, 2022

    overall4food4service4ambience4
    Busy evening but good food. We were seated in a corner so we didn’t get a lot of attention from the server, but that was okay.
  7. R

    Ryan

    Toronto

    1 review

    3.0

    1 review

    Dined on July 28, 2022

    overall3food3service3ambience4
    We went on wing night and ordered a few different types of the wings. The regular wings were good size and tasted great. The bbq sauce tasted more like a rib sauce than a bbq wing sauce. The hot were good if you like them really hot. The medium seemed like it was just the hot sauce with some honey in it to take it down a notch. The salt and pepper ones were good. I would recommend getting sauces on the side to taste. Steak we ordered was cooked perfectly and pretty big. Loaded potatoe was also pretty good. Kids chicken fingers and fries were ok. The chicken was a bit burnt on the outside but just figured it was from all the wings in the same deep fryer or something. The service wasn’t the greatest as had to ask for a lot of things like kids menu, crayons, waters, etc.
  8. TL

    TraceyL

    Toronto

    6 reviews

    5.0

    6 reviews

    Dined on July 23, 2022

    overall5food5service5ambience5
    Excellent service!
  9. LB

    LynneB

    Toronto

    1 review

    3.0

    1 review

    Dined on April 1, 2022

    overall3food4service4ambience2
    Seated promptly, nice server, food came quickly and tasted good. Stars taken off because they didn't have my open table reservation, there was a big gash in the chair padding, and the tables were really close together. Feels like this location could use a facelift.
  10. E

    Erica

    1 review

    2.0

    1 review

    Dined on April 1, 2022

    overall2food2service2ambience1
    This location felt unclean. Hostess was very unfriendly. We were seated at a very small two person table about 1 foot from another table, despite the restaurant being almost empty. They were out of two things that we tried to order, and the salad I ended up ordering came with very few of the toppings that had been listed in the description. We’ve always enjoyed Kelsey’s, but this location was a terrible experience and the food was definitely up to par!
  11. TM

    TracyM

    Toronto

    1 review

    3.0

    1 review

    Dined on March 31, 2022

    overall3food4service3ambience3
    Dining room needs updating draft from window and table rocked
  12. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on March 25, 2022

    overall3food2service5ambience4
    Wings were to salty made my husband nauseas and he couldn’t eat them and the Mac and cheese was Alfredo not cheese
  13. MA

    MaryAnn

    Toronto

    1 review

    4.0

    1 review

    Dined on March 20, 2022

    overall4food4service5ambience4
    Everything was great except that we are two adults and placed in a section with VERY NOISY children. I would suggest sitting all families on one side and adults with no children on the other side. Ashley is an awesome server. Overall a good experience.
  14. LT

    LindaT

    Toronto

    1 review

    2.0

    1 review

    Dined on March 17, 2022

    overall2food2service3ambience1
    This location is in desperate need of an upgrade. It is run down and sad. No wine or berries for sangria; had to wait for clean glasses, side plates and cutlery; food was ok, not like other locations. The pop machine was off so all our drinks were watery Our waitress tried but you could tell she was overwhelmed with disappointing her guests.
  15. OT

    OpenTable Diner

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on March 13, 2022

    overall5food5service5ambience4
    this was a great place for a date
  16. JS

    JimS

    Toronto

    7 reviews

    4.0

    7 reviews

    Dined on March 5, 2022

    overall4food5service2ambience4
    The room was in an area that I found our server was often out of our view
  17. OT

    OpenTable Diner

    Toronto

    9 reviews

    vip
    2.0

    9 reviews

    Dined on February 27, 2022

    overall2food2service1ambience1
    Waited 20 mins for drinks in the beginning and through out our meal went to the bar to ask for more. Nachos were very over cooked with hardly any toppings Pitas for the spinach dip were very greasy and hard even though we asked for baked Ribs were chewy Kettle fries were hard as a rock Loaded fries were cold We didn’t send anything back because service was so slow we worried we would never eat We mentioned the nachos but the manager didn’t come over to talk or apologize and they didn’t give a discount or anything to say sorry Poutines we’re hot and delicious Fish n chips crispy and delicious Burgers and quesadillas were great Dessert was delicious We went to the bar for straws and napkins Although the experience makes me never want to visit that Kelsey’s again we left a great tip because we’re tippers and the guy was nice (when he was around) the food quality wasn’t the waiters fault but the lack of attention was his fault. I just feel they could have done much better The table next to us waited so long and complained and the server said they were busy with take out orders. Doesn’t mean dine in customers should get less quality because they were busy with take out. I realize they may be short staffed so maybe they shouldn’t take in as many tables if they cant ensure a great experience
  18. BM

    BrendaM

    1 review

    3.0

    1 review

    Dined on February 26, 2022

    overall3food2service4ambience3
    Xavier was very good but some of the food was not very good. We waited over an hour for the food. Ribs and wings were very dry and over cooked. 2 of us ordered steaks med rare and medium. The med rare was medium but he ate it anyway. My steak was so well done it was grey and the rest was ice cold. The fajitas were excellent should have order them. Xavier was good and took my steak back and the second one was perfect but they forgot the mushrooms and cream sauce I paid an extra 4 dollars for. Was disappointed the restaurant did not offer us anything for the issues. I little dessert would have went a long way. It was our 34th Wedding Anniversary so a special occasion ruined. I get covid and staff shortages but where was the manager he/she should have came over and spoke to us. We still gave Xavier a 15% tip because it was not his fault and you could see he was flustered too but very polite. He did apologize for the food!
  19. r

    river

    Toronto

    4 reviews

    3.0

    4 reviews

    Dined on February 26, 2022

    overall3food5service3ambience2
    The menus that were given to use were completely covered in grease on some sort, probably the previous customer, doesn’t seam clean to me… But i really did love my meal and cocktail 🍹 so 🤷🏼‍♀️
  20. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on February 19, 2022

    overall1food1service1ambience1
    Worst dinner of my life, I never even got my food. Water took 45 minutes and I asked 3 times, my sons food took an hour. My parents food came out 15 minutes after that, stone cold. The chicken was black and pasta was hard from being microwaved. Mine never even came. We left. It was horrible.
  21. OT

    OpenTable Diner

    Toronto

    1 review

    2.0

    1 review

    Dined on February 19, 2022

    overall2food5service1ambience3
    Our service was terrible. Over 2 hrs to eat a simple dinner of burgers and salad. No table cleanup after appetizers, no drink refills, and no dessert menus offered. Won't be back.
  22. TR

    TomasR

    1 review

    3.0

    1 review

    Dined on February 11, 2022

    overall3food4service3ambience4
    Waited over 30 minutes for two dinners. Can’t understand why with dinning room only at 50% capacity. Then my fries where already cold. Wasn’t a very good experience and waitress shrugged it off when I asked what took so long. Won’t be going back.
  23. SB

    SharronB

    1 review

    5.0

    1 review

    Dined on February 7, 2022

    overall5food5service5ambience5
    Enjoyed a quiet afternoon with friend for lunch and a drink.
  24. BW

    BillW

    1 review

    2.0

    1 review

    Dined on February 6, 2022

    overall2food1service4ambience3
    Ribs were overcooked meat wouldn't come off bone , had to ask 3 times for our drinks
  25. MH

    MerH

    Toronto

    3 reviews

    2.0

    3 reviews

    Dined on December 31, 2021

    overall2food3service2ambience2
    After 20 minutes we asked hostess if anyone was serving our section, as no one had come to take even a drink order. Waited another 5 before they sorted out who had our section and sent someone over. My order was incorrect so my husband ate alone while I watched and waited for a re-make then I ate alone while he watched. Quite disappointing. Once we had a server he was quite friendly and apologetic.
  26. PG

    PeterG

    Greensboro

    15 reviews

    2.0

    15 reviews

    Dined on December 14, 2021

    overall2food3service3ambience3
    Stood inside the door for 10 minutes before someone greeted us and and took us to a table. Service was very slow due to only one or two looking after all patrons. Server tried to talk us out of ordering coffee at the end as they did not want to make it as they were trying to close and did not wish to waist a whole pot for just three of us Once we were done our meals she presented us with the bill before even asking if we wanted anything else or desert. Felt we were An inconvenience being there on a Tuesday night at 6:30pm and was like they were not happy to see customers. Made a business meal very poor.
  27. MC

    MikeC

    Toronto

    2 reviews

    4.0

    2 reviews

    Dined on December 10, 2021

    overall4food3service3ambience4
    Went to Kelsey's on Friday night with another couple. Sat done and were greeted and asked if we were ready to order. We placed our drink order and when it was delivered she asked if we were ready. Felt rushed. Food was ordered, and was just okay. We waited for several minutes with empty glasses and waitress was no where in sight. Finally got the second drink order. Seems like Kelsey's was short staffed. Overall had a good time but the value and service is starting to lack.
  28. RM

    RobertM

    Toronto

    1 review

    2.0

    1 review

    Dined on November 27, 2021

    overall2food2service2ambience3
    They didn't have enough side plates. About says it all.
  29. B

    Brian

    Toronto

    10 reviews

    vip
    5.0

    10 reviews

    Dined on November 20, 2021

    overall5food5service5ambience4
    This was my first time going to this Kelseys The service was excellent and the food was great. I would definitely go back.
  30. H

    Heather

    1 review

    5.0

    1 review

    Dined on November 20, 2021

    overall5food5service5ambience5
    Four of us ate there on a Saturday evening at 5 pm. We had wings, tenders, hamburger, Caesar salad, mashed potatoes, fries. All were delicious and hot. We had a very personable and attentive young man as server who had started working there a few weeks prior. Wished he wouldn’t call four senior women ‘Guys’ though. Other than that, a great experience. When I had reserved online, I had asked for the quietest part of the room and we had a nice cozy corner. I would go there again.
  31. PD

    PeterD

    Toronto

    5 reviews

    4.0

    5 reviews

    Dined on October 29, 2021

    overall4food5service5ambience4
    Food and service were great but food took almost an hour from the time it was ordered to get to our table.
  32. S

    Serenity

    Toronto

    59 reviews

    vip
    3.0

    59 reviews

    Dined on November 17, 2020

    overall3food2service3ambience1
    We understand it’s during a difficult COVID-19 but staff were not happy to see us. We had made a reservation but waited for a table. One other table of 3 Only other people in the restaurant. Could only do beer or wine not even a spritzer?? Food was expensive for mediocre salad, fish and chips. Disappointed
  33. LG

    LauraG

    1 review

    5.0

    1 review

    Dined on October 31, 2020

    overall5food5service5ambience5
    Overall very good. Music in the restaurant made it a bit difficult to have a conversation though.
  34. NC

    NormC

    Birmingham

    2 reviews

    vip
    3.0

    2 reviews

    Dined on October 30, 2020

    overall3food4service4ambience2
    honestly the booth system while separating us from other guests does not work at this location. Every time the person in the booth behind me moved it shook the back of my seat and was a bit annoying while having dinner. I also did not like the fact that one of the people they sat behind me walked in with his full mask on his chin exposing his mouth and nose, this is against the protocols in place and should not be allowed. Then he was allowed to stand right beside me, inches away, while they were loading their kids into the booth behind. I won't go back to this location unless they are tighter on the rules
  35. DH

    DavidH

    Toronto

    1 review

    2.0

    1 review

    Dined on October 24, 2020

    overall2food2service2ambience1
    Worst Kelseys that I've been in - really need some capital spent on its decor / interior. The plastic dividers between certain tables made a very uncomfortable environment. There was close to 2 hours where 3 different parties were crammed into one area while "reserved" seats a proper covid distance sat empty. Not good management. Our waitress was nice and the wings were good.
  36. KR

    KimberlyR

    Atlantic Canada

    2 reviews

    4.0

    2 reviews

    Dined on September 17, 2020

    overall4food4service4ambience4
    Considering the ccircumstances surrounding COVID-19, we had a great dinner experience. First time in a restaurant since mid March,
  37. DT

    DaveT

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on September 9, 2020

    overall5food5service5ambience5
    They are takingvall the necessary precautions Great to get out
  38. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on September 5, 2020

    overall4food3service4ambience5
    Great! Our waitress was so kind!
  39. JK

    JeffK

    1 review

    2.0

    1 review

    Dined on September 2, 2020

    overall2food2service1ambience1
    Very dirty lots of people complaining floor wasn't swept garbage all over didn't have time to complain till this popped up on my phone
  40. OT

    OpenTable Diner

    Toronto

    8 reviews

    vip
    5.0

    8 reviews

    Dined on August 30, 2020

    overall5food3service5ambience5
    Good service from Alice. Very attentive and friendly. However service was slow for food and chicken was a little overdone.

FAQs

Kelseys Original Roadhouse - Upper James Street does offer delivery in partnership with Uber Eats. Kelseys Original Roadhouse - Upper James Street also offers takeout which you can order by calling the restaurant at (905) 575-8696.

Kelseys Original Roadhouse - Upper James Street is rated 3.8 stars by 79 OpenTable diners.

Kelseys Original Roadhouse - Upper James Street does offer gift cards which you can purchase here.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 p.m.


Booked 1 time today
Google Map for Kelseys Original Roadhouse - Upper James Street

1550 Upper James St, Hamilton, ON L9B 2L6

Dining areas

Additional information

  • Cross Street

    Upper James and Rymal Rd

  • Neighbourhood

    Hamilton

  • Hours of Operation

    Daily 12:00 pm–10:00 pm

  • Cuisines

    Contemporary American, Burgers, Comfort Food

  • Dining style

    Casual Dining

  • Dress Code

    Casual Dress

  • Parking Details

    Public Lot

  • Payment Options

    AMEX, MasterCard, Visa

  • Additional

    Beer, Cocktails, Delivery, Full Bar, Late Night, Takeout, Wheelchair Access, Wine

Gift card

Gift card

Send gift cards instantly by email or print to present in person.

Send a gift card
Copyright © 2022 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved.
OpenTable is part of Booking Holdings, the world leader in online travel and related services.
Booking LogoPriceline LogoKAYAK LogoAgoda LogoRentalcars LogoOpenTable Logo