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Kelseys Original Roadhouse - Upper James Street, Hamilton, ON

Kelseys Original Roadhouse - Upper James Street

2.9
2.9
114 Reviews
CAN$30 and under
Contemporary American
Top tags:
Kelseys has been Canada's Original Roadhouse since 1978. Inspired by the uninhibited spirit of road tripping and the classic Roadhouse, the rules are different at Kelseys. It is where you go to eat what you want to eat, drink what you want to drink, and be who you want to be. Enjoy classics like our legendary spinach dip, fresh double stacked burgers, two-handed sandwiches, and unforgettable chicken wings. Fuel your adventurous spirit that craves something a little different - a little more Original!

In the mood for great food, drinks, and a lot of fun? Take a trip down the block to Kelseys.

Make a reservation

2 people
10:30 p.m.

Order delivery or takeout

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    CAN$30 and under
  • Cuisines
    Contemporary American, Burgers, Comfort Food
  • Hours of Operation
    Daily 12:00 pm–10:00 pm
  • Phone number
    (905) 575-8696
  • Website
    http://kelseys.ca/
  • Payment Options
    AMEX, Mastercard, Visa
  • Dress Code
    Casual Dress
  • Location
    1550 Upper James St, Hamilton, ON L9B 2L6
  • Neighbourhood
    Hamilton
  • Cross Street
    Upper James and Rymal Rd
  • Parking Details
    Public Lot
  • Additional
    Beer, Cocktails, Delivery, Full Bar, Late Night, Takeout, Wheelchair Access, Wine
Gift card

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What 114 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

2.9
2.9 based on recent ratings
  • 3Food
  • 3.2Service
  • 2.4Ambience
  • 3Value

Noise • Moderate

114 Reviews

  1. DonnaN

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on November 9, 2023

    overall5food5service5ambience5
    Great Night at Kelsey's Wing nite. Great service and yummy wings with awesome service! Fairly quiet on the dining side by enabling some good times catching up.

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  2. AndrewI

    1 review

    1.0

    1 review

    Dined on November 2, 2023

    overall1food4service1ambience2
    I reserved a table on-line and the staff was unaware of the reservation when we arrived.

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  3. Carolyn

    1 review

    2.0

    1 review

    Dined on October 31, 2023

    overall2food2service2ambience2
    Fries cold Food took too long to come out even though it was dead Server never checked up on us

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  4. KayM

    1 review

    2.0

    1 review

    Dined on October 9, 2023

    overall2food2service3ambience1
    Food was cold, glasses dirty. My child was served juice in a sugar shaker , restaurant was just dirty. Wasn’t busy and had to look for someone to seat us. Server was nice and friendly though.

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  5. LeezaD

    1 review

    1.0

    1 review

    Dined on October 7, 2023

    overall1food1service1ambience1
    Went there twice but couldn’t get any better experience. The food was undercooked and the people weren’t great either

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  6. SGHGB

    1 review

    4.0

    1 review

    Dined on September 29, 2023

    overall4food4service5ambience3
    Gabby was excellent friendly and went above and beyond to make our experience me memorable

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  7. HarryM

    Toronto

    3 reviews

    3.0

    3 reviews

    Dined on September 14, 2023

    overall3food2service4ambience2
    Before 6pm they had run out of the Thursday special deal that I was looking forward to ordering. What I ended up ordering was at best just okay. We were a party of six squeezed into a small corner table just next to a larger crowded table holding a birthday celebration. There was so much noise that conversing was difficult. This Kelsey’s experience was so disappointing that we may not reserve at this location again.

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  8. MrMiller

    Toronto

    15 reviews

    3.0

    15 reviews

    Dined on August 19, 2023

    overall3food4service5ambience3
    Disappointed in this Saturday visit, as it wasn't up to the usual expectations we have of Kelsey's. The service was great, as was the food; however there seemed to be a list of things they didnt have in stock to serve. From beer to a few food items, it was surprising to have so much not available. And that seemed to exacerbate the fact that the restaurant itself is tired and dated; peeling wallpaper and a large section of the ceiling damaged in one area. I understand renovations are going to be done soon to fix that, but running out of so many items. Next time we will try another location, as we do like the Kelsey brand.

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  9. VicW

    Toronto

    5 reviews

    1.0

    5 reviews

    Dined on August 4, 2023

    overall1food1service1ambience2
    I don't know if this was an anomaly. However, both the service and food were disappointing. Drinks and food were slow to arrive. When our food did arrive, one of our dishes, which was recommended by the server, was inedible. The salmon was completely over seasoned. While you could try to scrape off the top layer of the salmon, that then left only tasteless, dry salmon. In contrast, the sides had no seasoning at all - plain broccoli (boiled or steamed) and white rice. The other meals ordered were "ok". Nothing really notably good or bad about them. We had no cutlery - even though we asked for it twice after our food came. One of us then had to get up from the table to track down a server in order to get cutlery and bring it back to the table. Our server never checked to see how we felt about our food. It was only after we had finished our meals (except the salmon dish which was inedible) and a check was to be given to us, that the server came by. The cost for the salmon dish was removed from our bill. Nevertheless, by then, the damage was done. Interestingly, the table next to us also had a bad experience, as we could hear them complaining to the server about their food and service also.

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  10. OpenTable Diner

    Toronto

    6 reviews

    4.0

    6 reviews

    Dined on July 29, 2023

    overall4food4service4ambience4
    My kids favourite restaurant

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  11. Chester2023

    Toronto

    2 reviews

    2.0

    2 reviews

    Dined on July 28, 2023

    overall2food2service3ambience1
    Food was adequate (small portions). Service was average. Restaurant is tired and old and in desperate need of renovations to update.

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  12. OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 27, 2023

    overall4food5service5ambience3
    Our waitress was wonderful, service was great, the food was good and the atmosphere was ok if not for the very loud and demanding table too close to us... Overall we enjoyed our meal and the charm of our waitress (whose name I sadly forgot). The fish and chips, burger and salmon were good and we were too full for dessert. Thanks

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  13. DaniS

    San Diego

    13 reviews

    2.0

    13 reviews

    Dined on June 12, 2023

    overall2food2service2ambience1
    The food was ok, but the building was very dirty. The floor under the table was visibly dirty and greasy. The rest of the floor was as well and it felt like one could slip on it. The windows were filthy.

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  14. LoftyC

    Toronto

    2 reviews

    3.0

    2 reviews

    Dined on June 10, 2023

    overall3food2service3ambience3
    My meal was bland and with no bread/buns. Outside patio chairs need raising to the level of the tables; cushions needed? Simple table display. Waiter was receptive, helpful and flexible to ensure my wife’s meal selection was ideal.

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  15. OpenTable Diner

    Toronto

    2 reviews

    3.0

    2 reviews

    Dined on April 27, 2023

    overall3food2service5ambience4
    Our server was great. It was busy and she was very friendly. Food wasn’t great. It came cold.

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  16. DavidA

    Toronto

    2 reviews

    3.0

    2 reviews

    Dined on April 21, 2023

    overall3food2service4ambience3
    Chicken sandwich had way too much sauce on it, overwhelmed any possible way of tasting the flavour of the meat. Was like eating a sauce burger

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  17. PaulaE

    Atlantic Canada

    1 review

    1.0

    1 review

    Dined on April 20, 2023

    overall1food4service2ambience1
    The booth we were placed in had leather pulled off and the window had wood shavings and were so dirty to look through. Some on tap beers were out then we didn't get a full glass.

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  18. OpenTable Diner

    Tampa

    4 reviews

    2.0

    4 reviews

    Dined on April 13, 2023

    overall2food4service2ambience3
    Wasn’t that great experience my waiters forgot give refill ask her for some water never bring to me I give her good tip hopeful she next time make sure customers have drinks full not empty

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  19. OpenTable Diner

    Toronto

    5 reviews

    1.0

    5 reviews

    Dined on March 18, 2023

    overall1food3service1ambience2
    I’ve never had such rude service. Our waitress refused to take our drink order. Someone else took it after being there for 15 mins. She then came to confirm what our drink order was but never brought it to us. A 3rd person did that. When the 3rd person brought our drinks, she took our dinner order. Finally our waitress asked us if we wanted drinks refilled, I said yes, hubs said no but asked for water instead. She brought the water and thunked it on the table and took off. The bill she audibly sighed/groaned when I told her I had a CAA card. Never again at this location.

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  20. velak

    Toronto

    1 review

    5.0

    1 review

    Dined on March 16, 2023

    overall5food5service5ambience4
    our waiter (issac) was very nice and super helpful. we got our food quickly and the food was amazing. will come back again soon!

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  21. MrMiller

    Toronto

    15 reviews

    3.0

    15 reviews

    Dined on March 16, 2023

    overall3food5service3ambience4
    The service coordination left something to be desired, which is not normally what we have come to expect from here. While we are fully aware of the current and ongoing staffing challenges, training of new personnel etc, tonight's seemed more to be about lack of management/direction. Waiting at the door to be greeted for almost 10 minutes is not a good start. Then, 3 greeters appeared so we got our seat. Then, we waited 10 minutes to be greeted by our waitress to finally order drinks, at which time we were "convinced" pushed to order food too. Based on the response to that point, we did. The food arrived in a timely fashion and was of the great quality we have come to expect. But the dip ordered with the food was misplaced until I was almost done, and no follow for further drinks was made, which was most the reason we decided to go; good food and a few drinks. The service dictated we leave instead of stay. We did talk to the manager after just to let him know we were disappointed, not angry to not receive the service we normally get there. Hopefully it was just a one off and we will be back to give it a try : )

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  22. CindyA

    Toronto

    1 review

    5.0

    1 review

    Dined on March 11, 2023

    overall5food5service5ambience5
    Perfect spot for a dinner with friends. Nice table, great food and service. Good value, delicious food.

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  23. OpenTable Diner

    Toronto

    2 reviews

    2.0

    2 reviews

    Dined on March 5, 2023

    overall2food2service3ambience1
    The wait time was long (almost 30 mins for our drinks) and although the appetizers we ordered were good (and fairly quick), the rest of our food took some time to arrive (another 30 mins). When my order came (chicken tenders and sweet potato fries), the chicken was overcooked/dirty (old oil) and not edible. The hostess was nice and offered to replace them and removed them from the bill, but I didn't want to hold up the rest of my group and wait longer for my food to arrive. I ended up getting a other order of tenders to go, but they were just as burnt/dirty as the first batch :( The restaurant itself is quite old and in need of some TLC and repair - seats ripped, walls dirty, bathroom a mess. Probably would not go back to this location again.

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  24. AndrewK

    Toronto

    9 reviews

    vip
    4.0

    9 reviews

    Dined on February 15, 2023

    overall4food5service3ambience2
    Was really good food. Enjoyed the evening. Found that the lighting above our table was way to sharp and bright, gave it a poor ambiance. Service was okay, we did have an error for our order and a dish was forgotten and had to wait a while for drink refills.

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  25. Marc62

    Exclusive

    2 reviews

    1.0

    2 reviews

    Dined on January 28, 2023

    overall1food3service1ambience1
    Service was terrible. Table was in a very cold section. Fruit flies were in abundance and annoying. Ordered 2 apps, 1 came out and 10mins later the other 1 came out. Had to ask for plates, cutlery and napkins. Disappointing experience.

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  26. DeniseK

    Toronto

    2 reviews

    1.0

    2 reviews

    Dined on January 21, 2023

    overall1food1service2ambience1
    We had a reservation at 615 for 6 of us; we were seated in a row facing people in the booths. It's pretty difficult to speak to people at the other end of the table when you're in a row like that. They took our order for apps and entrees at 650, got the apps at 730, and our food shortly after. Did I mention we had a toddler with us? The entrees were not hot, Spinach Dip had raw onion, the bread with our soup still had butter and hard cheese - it wasn't even heated. We had to leave money with our guests to pay our bill as we had somewhere to be at 845. We didn't think a 615 reservation would take that long, honestly. I understand most businesses are short staffed, but if that's the case, don't seat a whole section at the same time for 1 waitress so we can all enjoy the whole experience!

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  27. OpenTable Diner

    Calgary

    1 review

    2.0

    1 review

    Dined on January 7, 2023

    overall2food3service2ambience2
    Service was ok. We ordered an appetizer and we did not get side plates or cutlery and napkins brought until after we received the food item. Bar must have been busy as the sangria took forever. Food was the best part of the visit.

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  28. DinaC

    Toronto

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food3service5ambience1
    As the service was excellent, the restaurant is very tired and in desperate need of a makeover. There were multiple bug’s flying around. Very annoying. The furniture in bad repair. It felt like the divider between the tables were ready to fall over. The booth beside us had no cover on the bench. The customer was sitting on the batting from the cushion. There was no coffee available?? One of the meals were cold. As I realize we ordered a special dinner for new years, the food portions were minimal. No fancy decorations to celebrate?? I think it’s time to shut down and have some renovations done just like the Meadowlands has done. We would like to thank “Kelsey “ our waitress who did a fabulous job. It shouldn’t be up to your servers to apologize to customers for the insufficiency’s of your establishment. Thank you and Happy New Year

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  29. VictoriaB

    Toronto

    4 reviews

    5.0

    4 reviews

    Dined on December 30, 2022

    overall5food4service4ambience4
    The food was very good just expensive! But I really enjoyed the meal. I had the beet and goat cheese salad with chicken! All very good except there was a little too much sauce on mine and a bit too acidic. But otherwise great! We love coming to Kelsey's!

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  30. Mitchell

    Toronto

    1 review

    2.0

    1 review

    Dined on December 18, 2022

    overall2food2service3ambience2
    When our drinks came so did the fruit flies and they also came with the food. Won’t be going back again.

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  31. EileenS

    Toronto

    1 review

    4.0

    1 review

    Dined on November 30, 2022

    overall4food4service4ambience4
    Our server was wonderful, the food was excellent and a good value.

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  32. KarenL

    Toronto

    1 review

    4.0

    1 review

    Dined on November 5, 2022

    overall4food4service5ambience4
    I've always enjoyed the meals ambience and staff at Kelsey's! I will be sure to return!

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  33. MrMiller

    Toronto

    15 reviews

    5.0

    15 reviews

    Dined on October 31, 2022

    overall5food5service5ambience4
    Received the same great service and food we have come to expect. The apple butter sauce on my wings was a must have : )

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  34. Lorrie

    Toronto

    5 reviews

    1.0

    5 reviews

    Dined on October 20, 2022

    overall1food2service1ambience3
    Must have been short staffed?? Sat at our table for a good 15 mins before we were waited on and another 10 mins before our drinks arrived. Then another 20 mins for food which was okay at best.

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  35. NormaS

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on October 15, 2022

    overall5food5service5ambience5
    The food was excellent and the service as well. Sorry you have had to increase your prices but I understand. We would have liked to leave a bigger tip but as retired seniors we are a little pressed. Do you offer a seniors discount? Norma Sullivan Email: norma@mcmaster.ca

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  36. JohnW

    Toronto

    2 reviews

    2.0

    2 reviews

    Dined on September 19, 2022

    overall2food2service3ambience1
    I've been a Kelsey's customer for many years at various locations. This location at 1550 Upper James Street in Hamilton was disappointing to say the least. The floors were dirty, the table ambience was old and run down. More importantly the food was mediocre at best. Understanding that restaurants are struggling due to three years of the pandemic, food quality and smaller portion size is the wrong way to go in order to entice customers back. On a positive note the waitress did a good job.

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  37. PamR

    Toronto

    1 review

    5.0

    1 review

    Dined on September 7, 2022

    overall5food4service5ambience4
    Great selection on the menu, enjoyed a fun get together with friends. Wait staff were great.

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  38. LizC

    Toronto

    3 reviews

    4.0

    3 reviews

    Dined on September 6, 2022

    overall4food5service4ambience4
    The service was good and the salmon and the wings and ribs were very good .We would recommend either or .

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  39. Amahar

    Toronto

    1 review

    2.0

    1 review

    Dined on August 14, 2022

    overall2food3service2ambience2
    Food was cold - delays in service - cleanliness of table

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  40. MichelR

    Toronto

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food4service5ambience4
    A very thoughtful, helpful, and attentive server. Food was very good and served in appropriate time.

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FAQs

Kelseys Original Roadhouse - Upper James Street does offer delivery in partnership with Uber Eats. Kelseys Original Roadhouse - Upper James Street also offers takeout which you can order by calling the restaurant at (905) 575-8696.

Kelseys Original Roadhouse - Upper James Street is rated 2.9 stars by 114 OpenTable diners.

Kelseys Original Roadhouse - Upper James Street does offer gift cards which you can purchase here.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people
10:30 p.m.

Order delivery or takeout

Google Map for Kelseys Original Roadhouse - Upper James Street

1550 Upper James St, Hamilton, ON L9B 2L6

Dining areas

Additional information

  • Cross Street
    Upper James and Rymal Rd
  • Neighbourhood
    Hamilton
  • Hours of Operation
    Daily 12:00 pm–10:00 pm
  • Price
    CAN$30 and under
  • Cuisines
    Contemporary American, Burgers, Comfort Food
  • Dining style
    Casual Dining
  • Dress Code
    Casual Dress
  • Parking Details
    Public Lot
  • Payment Options
    AMEX, Mastercard, Visa
  • Additional
    Beer, Cocktails, Delivery, Full Bar, Late Night, Takeout, Wheelchair Access, Wine
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Send gift cards instantly by email or print to present in person.

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