Kelseys Original Roadhouse - Waterloo
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Contactless payment available
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
The food was so good and the service was great. Would recommend!
It was NOT ok that Kelsey’s was out of the house tequila they usually use in the Margarita’s last night and the bartender said they’d be up charging us $1.50 per drink for the gold tequila. That is not good customer service. It wasn’t our fault you were out of tequila. What would it have cost them to just make us our drink and keep us as returning customer…a $1.50. I don’t usually leave reviews (good or bad) but I’m still thinking about this a day later and not cool Kelsey’s, not cool. I sure didn’t feel like a valued customer.
We were particularly impressed with the Covid-19 protocol, asked to be seated away from people and were accommodated. Staff was excellent. The food was good, not outstanding. A nice place to meet with family and friends.
Great food good service.
A great place to dine and the selection of food is amazing and really tasty. The staff are all friendly and very accommodating. Safe and clean place to be. All staff are checking the vaccination status which is appreciated
We had a reservation for 6:30. Got there a little bit earlier than expected (6:10pm) and they had a table ready for us! My partner got the chicken fried chicken with potatoes and mixed vegatables. The only thing he wishes was different is the portion. He wishes that he was given more potatoes and overall the broccoli wasn’t good. I had the BBQ Chicken Club. It was good but it wasn’t really what I was looking for that night. We also got the amazing Four Cheese Spinach Dip with Fried Pitas for an appetizer and it is the best one you could possibly get. Don’t pass it up!
Excellent service. Food good... a bit heavy on the dressing for the salad which was otherwise very good!
Chicken fried chicken was very good, the side Cesar was excellent
Love wing night with my spouse! Our waitress was newer but did a fantastic job.
Cheese bread and chicken fingers were great! Would order both again.
Excellent! Food tasted delicious and service was top notch!
our experience was great. our server, Gabriel was fantastic. I will definitely come back.
Food was great, very energetic aura and the customer service was excellent... overall truly amazing !
As usual a wonderful time spent.
Food atmosphere and company was excellent and prices are very reasonable.
Has become our bi-monthly hang out for the last few months. Love it.
The Burger Served was Worst and the taste was also bad , Overall Not a Good Experience
Food was delicious, staff friendly, excellent COVID protocols in place. Very busy lunch but staff still attentive and food timely.
Always an excellent dining experience.
My wife and I love the food and the service is always above par.
It took a long time to get our food. I would say around 30 minutes and our waitress seemed over worked. She forgot a few things.
Too noisy to relax and enjoy our meal. Husbands burger was very good.
Ordered burgers and buns were dry and cold. Not the usual great experience of Kelsey’s.
Jamie our server was fantastic.
had the burger tasty but too messy and over priced its a hamburger and fries !
Great dinner - great service! Patio was good but obviously not overall esthetically pleasing (I think its temp due to COVID, which understandable of course)
All our menu choices and appetizers were perfect! Service was great.. highly recommend Kelsey's Waterloo
Had a great time at Kelsey’s. Wonderful service and wonderful food.Will be back for sure
Definitely recommend getting the chicken thighs! Split them with a friend of mine and they were massive. Bigger than my hand and some of the best chicken I’ve ever had! You also can never go wrong with the spinach dip! Aside from the food the service was also outstanding!
This was perfect for first time that dine-in was available in months! Tables were spaced well and covid protocols were followed. We felt completely safe and reàlly enjoyed the experience.
Food was great and so was the service, we would go back for sure.
I always order the fish and chips, however, this time I wish I had ordered something different. The fish was not even warm and the fries were undercooked. Kinda' disappointing.
food was great, the waitress that served us was awesome.. we will be back
We had a lovely time with great food
Very relaxing enjoyable dinner. Great service.
The food and service were A1. Our new favorite eatery.
With everything currently going on, the staff was very friendly and the service was excellent.
Steak was OK. Vegetables were overcooked. Caesar salad came without dressing.
Great food (I got the messy fish and it was delicious). Service was fast and the waiter was very nice. We asked if he had seen any good movies lately while paying for the bill and he thought for a bit and then recommended two movies he recently saw (goes above an beyond). As we were about to stand up to leave the Manager came out and asked if we enjoyed our meal. He noticed my boyfriend was wearing a pokerstars tshirt and then they engaged in a 5 minute conversation about it. He was genuinely very interested and it made the experience so much better. Great when staff engage with you on things other than food!
All about the ribs.
Overall good experience with diverse menu selections. Great place for children and excellent selection of children menu items. Service was very prompt and food was good quality
I love the new menu especially the messy fish!
Service was great but I do find the prices a bit high.
Still a great place to eat occasionally
Fast service! Great food! Had the chipotle shrimp fettuccine and it was amazing!
Kelseys Original Roadhouse - Waterloo does offer delivery in partnership with Skip The Dishes and Uber Eats. Kelseys Original Roadhouse - Waterloo also offers takeout which you can order by calling the restaurant at (519) 772-1983.
Kelseys Original Roadhouse - Waterloo is rated 4.2 stars by 76 OpenTable diners.
Kelseys Original Roadhouse - Waterloo does offer gift cards which you can purchase here https://theultimatediningcard.ca/udc/.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.