Lakeshore Grill - Southland

3.3
2 reviews
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$30 and under
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American
Macy's Lakeshore Grill serving American classics with the freshest ingredients. Looking forward to serving you!
What People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.3based on all time ratings
3.3
Food
3.3
Service
3.3
Ambience
3.3
Value
Noise · Quiet
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1
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BT
Louisville
21 reviews
Dined on March 14, 2019
Overall 1Food 1Service 1Ambience 1

I made a reservation for 7:45pm but could not find the restaurant which is located in a shopping mall.
After walking around the mall for 10 minutes, I called the restaurant and was told it was inside Macy’s on the third floor. I arrived there around 7:55pm and was told they are closed.
When I asked why they accepted a reservation for 7:45pm I was told that the manager had accepted it but they closed at 8:00pm.
I then tried to book another restaurant through Open Table but was blocked because of my reservation at Lakeshore Grille, the system would not allow me to cancel. I called the restaurant and asked them to cancel my reservation so that I could book another restaurant. They told me that they would do that but they did not.
I wasted over an hour and was still not able to make a reservation so lost my points.
This was very frustrating and disappointing.
An apology and reinstating the points would be appreciated.

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RA
Minneapolis
44 reviews
Dined on December 18, 2018
Overall 5Food 5Service 5Ambience 5

Thanks. The owners provide great support

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