Lakeshore Grill - Southland
I made a reservation for 7:45pm but could not find the restaurant which is located in a shopping mall.
After walking around the mall for 10 minutes, I called the restaurant and was told it was inside Macy’s on the third floor. I arrived there around 7:55pm and was told they are closed.
When I asked why they accepted a reservation for 7:45pm I was told that the manager had accepted it but they closed at 8:00pm.
I then tried to book another restaurant through Open Table but was blocked because of my reservation at Lakeshore Grille, the system would not allow me to cancel. I called the restaurant and asked them to cancel my reservation so that I could book another restaurant. They told me that they would do that but they did not.
I wasted over an hour and was still not able to make a reservation so lost my points.
This was very frustrating and disappointing.
An apology and reinstating the points would be appreciated.
Thanks. The owners provide great support