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  5. Downtown / Financial District
Lobby Lounge at Shangri-La Hotel, Toronto, Toronto, ON

Lobby Lounge at Shangri-La Hotel, Toronto

4.4
4.4
128 Reviews
CAN$51 and over
Canadian
Seating in the Lobby Lounge is currently available on a walk in basis. Register when you arrive at the lobby by seeing our host near the bar area. For more information, please contact the hotel directly at 647-788-8281.

The Lobby Lounge is a destination where art and architecture are emphasized. Guests find themselves in the 90-seat Lobby Lounge – an urban living room – where natural light streams through two-story windows highlighting large scale paintings, sculpture and an Italian handcrafted Fazioli piano set amid furniture vignettes in contemporary dove-grey leather sofas and chairs.

PROOF OF VACCINE
As mandated by the Government of Ontario, proof of
vaccination, 2 doses (plus 14 days), is required for people
attending indoor social and recreational settings and events.

Shangri-La Hotel, Toronto will require proof of vaccination
when visiting the Lobby Lounge, Bar and
Dining Areas.

Make a reservation

2 people

7:00 p.m.


Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    Canadian, Dining Bar, International

  • Hours of Operation

    Daily 11:00 am–11:00 pm

  • Phone number

    (647) 788-8281

  • Payment Options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Dress Code

    Casual Dress

  • Executive Chef

    TBD

  • Neighbourhood

    Downtown / Financial District

  • Cross Street

    Main entrance for the hotel located on Simcoe St

  • Parking Details

    Valet

  • Public Transit

    Osgoode/St. Andrew

  • Entertainment

    One of the most entertaining live music programs in the city starting daily 3-5pm with piano playing during afternoon tea service and followed throughout the evening with live performers.

  • Additional

    Bar/Lounge, Beer, Cocktails, Corkage Fee, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Indoor Fireplace, Late Night, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Vegan, View, Weekend Brunch, Wheelchair Access, Wine

What 128 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4
4.4 based on all time ratings
  • 4.3Food
  • 4.4Service
  • 4.5Ambience
  • 3.9Value

NoiseModerate

Sort by

Filters

  1. MB

    MissBeaujolais

    Toronto

    28 reviews

    5.0

    28 reviews

    Dined on November 7, 2021

    overall5food5service5ambience5
    Afternoon tea is second to none. Delightful trays of works of art that please both the eyes and the palate. Just wish the piano wasn't hooked to amps, I couldn't hear anything the servers said to me. Would have been nice to hear soothing classical music instead of the Beatles.
  2. SG

    SusanG

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on October 2, 2021

    overall5food5service5ambience5
    Possibly the best afternoon tea in Toronto. The food is deliciously and artfully presented—a low-key vibe on a Saturday afternoon.
  3. D

    Dhillon

    New York Area

    4 reviews

    5.0

    4 reviews

    Dined on September 20, 2021

    overall5food5service5ambience5
    Service was excellent and food was sooo lovely, we really Enjoyed our experience. Thank you so much
  4. MG

    MGBasir

    Toronto

    50 reviews

    vip
    4.0

    50 reviews

    Dined on August 28, 2021

    overall4food3service3ambience3
    A nice pop up in the Shangri-La during the summer months. It was an okay experience. I would have preferred sitting in the lobby bar to be honest. There wasn't anything available other than vodka and a few food options. A good spot if you're getting a bottle of vodka forsure, but not if you're looking for a bottle of wine or coffee after dinner. The server wasn't overly accommodating, she always said no before she said yes. The DJ was great.
  5. L

    Leila

    Toronto

    4 reviews

    3.0

    4 reviews

    Dined on August 22, 2021

    overall3food3service5ambience5
    It was a quiet Sunday evening and we enjoyed the ambience. The waitstaff were extremely respectful as well, and responded to all our questions with care. As vegetarians, the limited options disappointed us, but we did enjoy the chickpea fries and Asian-style cauliflower.
  6. J

    Jamie

    1 review

    3.0

    1 review

    Dined on August 22, 2021

    overall3food5service4ambience2
    The food was delicious and had a very nice presentation. Our server was very friendly. However, I was disappointed with the limited, 1-page menu in the lobby lounge (I was told to scan a barcode to see this menu). When I reserved a table on open table, the same page on the site showed the breakfast and full day menu (which was not offered to me even when I asked). So my friend and I ordered what we could. But then, we saw that some customers in the lobby lounge were able to order the breakfast menu. Despite the excellent food, I was very disappointed with this experience. I’ve been here for afternoon tea a few times in the past with no problems. But this particular visit left me quite disappointed.
  7. RG

    RheaGill

    Toronto

    10 reviews

    vip
    5.0

    10 reviews

    Dined on August 21, 2021

    overall5food4service5ambience3
    The lobby was pretty hot so it was a bit uncomfortable near the end but otherwise everything was great. Our server was wonderful
  8. C

    Clawalk

    1 review

    5.0

    1 review

    Dined on August 17, 2021

    overall5food5service5ambience5
    Most impressive thing was the service. Great food, great patio.
  9. MI

    MIchelle

    Toronto

    11 reviews

    vip
    3.0

    11 reviews

    Dined on August 9, 2021

    overall3food5service4ambience1
    It would've been a much better experience if the lobby had air conditioning, it was so hot and my clients and I were sweating.
  10. OT

    OpenTable Diner

    Toronto

    3 reviews

    4.0

    3 reviews

    Dined on August 9, 2021

    overall4food4service4ambience5
    It was a nice first date. The lounge area makes it feel very formal. The service was great and attentive
  11. OT

    OpenTable Diner

    Toronto

    5 reviews

    vip
    5.0

    5 reviews

    Dined on August 7, 2021

    overall5food5service5ambience5
    Serving staff were terrific. First class luxury experience.
  12. MG

    ManuelaG

    Toronto

    1 review

    2.0

    1 review

    Dined on August 6, 2021

    overall2food4service1ambience4
    I called the day before to request a table, not a couch. My girlfriend is about to give birth so a couch would make it hard for her to reach her food. The day of, we showed up a little bit earlier and got sat in the lobby on a couch. I asked the server if we could move but she said there were no tables available. More than 10 minutes passed and finally we were offered water and ordered coffee. It took the server again a long time to take our order only after I flagged down the host. 30 min after being sat we had not ordered. I was embarrassed to have raved about this place to be left forgotten in a corner. I brought my mother in law here for her wedding anniversary, my mom and sisters for Christmas brunch and I’ve never been so let down as I was yesterday. I was not given ketchup and salt and pepper for my breakfast, I had half my Benny breakfast and was so unimpressed at the service that was no longer hungry. I had to ask twice for my bill. When I called I specifically requested the bill to be given to me. This was not the case. I am very disappointed and will not be returning to this establishment. Pancakes were good though.
  13. OT

    OpenTable Diner

    Toronto

    16 reviews

    vip
    5.0

    16 reviews

    Dined on August 2, 2021

    overall5food5service5ambience5
    Love the vibe here. I can’t stress this enough if you go there I hope you’re lucky enough to have Angela as your server. She honestly is exceptional when it comes to customer experience.
  14. O

    Olgy

    Toronto

    19 reviews

    vip
    4.0

    19 reviews

    Dined on July 25, 2021

    overall4food5service4ambience5
    Live music last night was excellent. Too bad it ended at 1030p. Great ambience. Place was hot though. That was the only issue really. We will be back for sure.
  15. OT

    OpenTable Diner

    Toronto

    16 reviews

    vip
    5.0

    16 reviews

    Dined on July 24, 2021

    overall5food5service5ambience5
    If you plan on going here ask for Angela to be your server. She is honestly the best and enhances the customer experience. My friends and I go here regularly and the only person we want serving us is Angela. The two times we’ve had other servers it was a terrible service. She is the only reason we go back.
  16. OT

    OpenTable Diner

    Toronto

    16 reviews

    vip
    5.0

    16 reviews

    Dined on July 10, 2021

    overall5food5service5ambience5
    Love love love this place. Customer service is always amazing. Love their espresso martinis and the desserts never disappoint
  17. LT

    LauraT

    Toronto

    7 reviews

    vip
    5.0

    7 reviews

    Dined on July 7, 2021

    overall5food5service5ambience5
    We had a great night Service was excellent Food was so good Cocktails were delicious Thank you
  18. SK

    SueK

    Toronto

    8 reviews

    vip
    5.0

    8 reviews

    Dined on July 7, 2021

    overall5food5service5ambience5
    Great ambience. Cocktails and food were delicious
  19. MC

    MaCi

    Vancouver

    17 reviews

    vip
    5.0

    17 reviews

    Dined on July 7, 2021

    overall5food5service5ambience4
    We had an outdoor lunch. Very good food, along with an excellent service. Thank you.
  20. D

    Dayna

    1 review

    5.0

    1 review

    Dined on July 6, 2021

    overall5food5service5ambience3
    Food and service was awesome. Felt a little cramped on the upper deck of patio. Narrow walkway and a little close to other guests.
  21. D

    Donna

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on July 6, 2021

    overall5food5service5ambience5
    It was my first time there and will definitely be going back. There is nothing bad I can say about it.
  22. OT

    OpenTable Diner

    Toronto

    10 reviews

    vip
    2.0

    10 reviews

    Dined on July 4, 2021

    overall2food4service1ambience5
    Was BEAUTIFUL loved their patio space and they utilized it wonderfully. The service although made the experience less appealing. Although our server was wonderful it seemed as if she was covering the entire patio which was kind of hard to find her and communicate anything. The drinks tasted great, and the little food we got was decent as well. I must say the creme brulee was great and the fresh fruit made it even better. I’ll be returning if the service aspect improves
  23. S

    Sunny

    1 review

    1.0

    1 review

    Dined on July 4, 2021

    overall1food3service4ambience1
    We were seated at the tables that were set up on the sidewalk - completely cut off from the rest of the patio. These tables felt like they were an after thought - set up in an effort to be able to seat more people, however it made for a very boring and sour experience. We did not get to experience any of the ambiance or music or high end experience of the actual restaurant and it felt like we were just sitting next to a busy sidewalk and street that could have been anywhere. The reason Shangri-La can charge the prices they charge is because of the high end experience they are supposed to offer. We unfortunately felt ripped off and shoved off to a corner. When you charge your customers 25- 40 $$ per cocktail- you better be providing them with the same experience everyone is getting, otherwise it is just an outrageously priced drink.
  24. PF

    PaulFan

    1 review

    4.0

    1 review

    Dined on July 4, 2021

    overall4food4service4ambience4
    Our dinner date here was great! Chris our server was fantastic and even surprised us with an anniversary desert on the house. The food was tasty and service was prompt. The chef even came by and asked us if we needed anything else. Great experience from the beginning with the warm greetings to the end with smiles.
  25. K

    Kulz

    Toronto

    24 reviews

    vip
    5.0

    24 reviews

    Dined on July 4, 2021

    overall5food5service5ambience5
    Wonderful food and great service as always. Attention to details are great!
  26. K

    Kulz

    Toronto

    24 reviews

    vip
    5.0

    24 reviews

    Dined on July 2, 2021

    overall5food5service5ambience5
    Beyond impressive! Everyone loved the food and drinks!
  27. CK

    ChristinaK

    Toronto

    1 review

    1.0

    1 review

    Dined on July 1, 2021

    overall1food2service1ambience1
    Terrible Service -tacky outdoor decorations Only redeeming quality is that the drinks are a good size
  28. OT

    OpenTable Diner

    Toronto

    1 review

    1.0

    1 review

    Dined on July 1, 2021

    overall1food1service1ambience1
    We reserved a table and they told us they didn’t have any tables available. We didn’t end up going. Very disappointed.
  29. K

    Kulz

    Toronto

    24 reviews

    vip
    5.0

    24 reviews

    Dined on July 1, 2021

    overall5food5service5ambience5
    Amazing service again! Greatly appreciate your attention to detail!
  30. C

    Calliecat

    Toronto

    7 reviews

    4.0

    7 reviews

    Dined on July 1, 2021

    overall4food3service4ambience5
    We had a very nice meal with wine, the outdoor setup was very pretty and elegant. The prices are on the high side, but the atmosphere is worth it. A great place for a special evening.
  31. OT

    OpenTable Diner

    Los Angeles

    5 reviews

    vip
    1.0

    5 reviews

    Dined on July 1, 2021

    overall1food1service1ambience3
    This was really disappointing experience from terrible service (the waiter didn’t come to our table for 20 min, brought the wrong wine twice, rushed us out and brought us the wrong bill) to sub par food. The Shangri-la is one of my favourite spots, but I can’t see myself going back anytime soon. BTW I don’t write reviews but this was noteworthy worst dining experience in the past five years!!
  32. MG

    MichaelG

    1 review

    3.0

    1 review

    Dined on June 29, 2021

    overall3food4service2ambience2
    great food but pretty slow and unattentive service. not really worth it.
  33. OT

    OpenTable Diner

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on June 29, 2021

    overall5food4service5ambience4
    The service was superb. Our waiter Alfie was very helpful and attentive. Although we had to sit at the end of their patio which I thought would give us slow service, nope! Alfie was always just around the corner. Our rib eye wasn’t made right but Alfie took care of that. They really care about customer service here and it shows.
  34. A

    Amandad

    New York Area

    3 reviews

    vip
    5.0

    3 reviews

    Dined on June 27, 2021

    overall5food5service5ambience5
    Came here on a Sunday. It's on street level so it was very breezy. Service was impeccable as to be expected from the Shangri-La staff. Food was fresh and delicious. Hotel was quiet otherwise during the closures so felt very intimate. Would go again for brunch.
  35. OT

    OpenTable Diner

    Montreal

    1 review

    5.0

    1 review

    Dined on June 27, 2021

    overall5food5service5ambience5
    Great time good food quick service
  36. OT

    OpenTable Diner

    Toronto

    3 reviews

    vip
    5.0

    3 reviews

    Dined on June 26, 2021

    overall5food5service5ambience5
    Paulina made a special effort to ensure I was able to secure a table in the covered section of their restaurant so the birthday party scheduled could still happen. Upon arrival every server made an effort to wish my guest a happy birthday and the service was amazing! Definitely recommend and will return.
  37. AC

    ArshadC

    Toronto

    6 reviews

    5.0

    6 reviews

    Dined on June 26, 2021

    overall5food5service5ambience5
    Nice quaint place!
  38. OT

    OpenTable Diner

    Toronto

    4 reviews

    5.0

    4 reviews

    Dined on June 26, 2021

    overall5food5service5ambience5
    Went on a rainy afternoon for brunch and drinks. Cocktails, though expensive, are very impressive and creative. The food was well portioned for the pricing as well and service was phenomenal. We can’t wait to come back!
  39. OT

    OpenTable Diner

    Vancouver

    2 reviews

    vip
    5.0

    2 reviews

    Dined on June 26, 2021

    overall5food5service5ambience3
    Meeting a special friend … after COVID lockdown for so long :-)
  40. L

    Lastminute

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on June 25, 2021

    overall5food5service5ambience5
    Great Service and Food.

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
  • Protective equipment

    • Waitstaff wear masks
  • Screening

    • Sick staff prohibited in the workplace
    • Contact tracing information collected

FAQs

Lobby Lounge at Shangri-La Hotel, Toronto is rated 4.4 stars by 128 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 p.m.


Google Map for Lobby Lounge at Shangri-La Hotel, Toronto

188 University Ave Toronto, ON M5H 0A3

Additional information

  • Cross Street

    Main entrance for the hotel located on Simcoe St

  • Neighbourhood

    Downtown / Financial District

  • Hours of Operation

    Daily 11:00 am–11:00 pm

  • Cuisines

    Canadian, Dining Bar, International

  • Dining style

    Casual Elegant

  • Dress Code

    Casual Dress

  • Parking Details

    Valet

  • Public Transit

    Osgoode/St. Andrew

  • Payment Options

    AMEX, Diners Club, Discover, MasterCard, Visa

  • Executive Chef

    TBD

  • Entertainment

    One of the most entertaining live music programs in the city starting daily 3-5pm with piano playing during afternoon tea service and followed throughout the evening with live performers.

  • Additional

    Bar/Lounge, Beer, Cocktails, Corkage Fee, Counter Seating, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Indoor Fireplace, Late Night, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Vegan, View, Weekend Brunch, Wheelchair Access, Wine

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