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Lobby Lounge at Shangri-La, Toronto, Toronto, ON

Lobby Lounge at Shangri-La, Toronto

4.3
4.3
174 Reviews
CAN$51 and over
Canadian
Seating in the Lobby Lounge is currently available on a walk in basis. Register when you arrive at the lobby by seeing our host near the bar area. For more information, please contact the hotel directly at 647-788-8281.

The Lobby Lounge is a destination where art and architecture are emphasized. Guests find themselves in the 90-seat Lobby Lounge – an urban living room – where natural light streams through two-story windows highlighting large scale paintings, sculpture and an Italian handcrafted Fazioli piano set amid furniture vignettes in contemporary dove-grey leather sofas and chairs.

Make a reservation

2 people

7:00 p.m.


Booked 10 times today
Experiences are available.

Additional information

  • Dining style
    Casual Elegant
  • Price
    CAN$51 and over
  • Cuisines
    Canadian, Dining Bar, International
  • Hours of Operation
    Mon–Wed, Sun 11:00 am–11:00 pm Thu–Sat 11:00 am–2:00 am Afternoon Tea Thu–Sun 12:00 pm–4:00 pm
  • Phone number
    (647) 788-8281
  • Payment Options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Dress Code
    Smart Casual
  • Neighbourhood
    Financial District
  • Cross Street
    The main entrance for the hotel, and valet, are located on Simcoe St.
  • Parking Details
    Valet
  • Public Transit
    Osgoode and/or St. Andrew Subway Stations
  • Entertainment
    One of the most entertaining live music programs in the city starting daily 3-5pm with piano playing during afternoon tea service and followed throughout the evening with live performers.
  • Additional
    Bar/Lounge, Beer, Cocktails, Corkage Fee, Counter Seating, Entertainment, Full Bar, Gluten-free Options, High Tea, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Vegan, Wheelchair Access, Wine

Experiences

  • Signature Afternoon Tea

    $98.00 per person

    Feb 29 - Mar 17, 2024
    Menu details coming soon.

What 174 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4.1Food
  • 4.1Service
  • 4.5Ambience
  • 4Value

NoiseModerate

Loved For

  • Old Toronto

    Good for special occasions

174 Reviews
  1. Dale

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Excellent food and presentation, overall fantastic experience!

    Is this helpful?

  2. WendyC

    Beijing

    35 reviews

    vip
    5.0

    35 reviews

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Always love my experience in the lounge. Great atmosphere and food. Drinks are exceptional!

    Is this helpful?

  3. Patrick

    Toronto

    2 reviews

    2.0

    2 reviews

    Dined on February 18, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 5
    Visited for lunar new year high tea experience. We were seated 15 minutes after our reservation time despite showing up 20 min early. Several of the tea selections were unavailable and the tea we ordered was oversteeped and nothing special. Food was good aside from the desserts which were way too sugary and sweet. Staff was rushing us out the door presumably because they were overbooked and behind schedule. Live piano was great and pianist was very friendly chatting with us. Aside from that, very mediocre high tea experience for the price tag.

    Is this helpful?

  4. StephanieC

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on February 18, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5
    The Lobby Lounge at Shangri-la Toronto was impressive. The whole group enjoyed the whole afternoon tea experience. The delicacies were not disappointing. Overall, the experience was outstanding and I would definitely recommend this place for an afternoon tea to my friends and family.

    Is this helpful?

  5. NicoleO

    Chicago

    7 reviews

    vip
    5.0

    7 reviews

    Dined on February 18, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Always a lovely afternoon tea in an enjoyable atmosphere. Food was excellent.

    Is this helpful?

  6. OpenTable Diner

    Toronto

    3 reviews

    vip
    2.0

    3 reviews

    Dined on February 15, 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 1
    I had a reservation but was given a table off to the side where I couldn’t see the performers while there were many empty tables that were ‘reserved’. I had a reservation. Was my reservation less important than someone else’s? I came to eat a meal and enjoy the entertainment for valentines Day but this was a complete insult. We had drinks but didn’t order food as I didn’t feel welcome.

    Is this helpful?

  7. GraceV

    Toronto

    3 reviews

    5.0

    3 reviews

    Dined on February 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Thank you for the great experience! The best Lunar New Year yet:)

    Is this helpful?

  8. Julie

    Exclusive

    1 review

    2.0

    1 review

    Dined on February 3, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2
    The scones were delightful, however the overall experience did not live up to the hype.

    Is this helpful?

  9. CMiao

    Toronto

    11 reviews

    5.0

    11 reviews

    Dined on January 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Outstanding service and atmosphere! Was an excellent reason to visit again!

    Is this helpful?

  10. OpenTable Diner

    Toronto

    3 reviews

    vip
    4.0

    3 reviews

    Dined on January 28, 2024

    1. Overall 4
    2. Food 3
    3. Service 2
    4. Ambience 4
    High tea was great , I would of liked better to have a little traditional sandwich, I did find the service a little slow I was in the lobby lounge the evening before for my birthday and it was even worst the service then .

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  11. TinaM

    Orange County

    9 reviews

    5.0

    9 reviews

    Dined on January 26, 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5
    We had a good small dinner but it would be busy as there were a lot of hockey fans getting g good before game

    Is this helpful?

  12. ChristinaL

    Toronto

    6 reviews

    vip
    2.0

    6 reviews

    Dined on January 20, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2
    Not as good as expected. The high tea tables are not protected from the exterior doors in/out of the hotel so drafts of freezing cold (-14) air kept hitting us. I took my aunt who is over 70 and the low seating is very difficult and uncomfortable for really anyone 60+. The server let our tea get cold twice and we had to ask for more hot water. We are used to more than one high tea option as typically we don’t choose too many sweet options and prefer the savoury ones. We will not return for high tea here, but I do enjoy drinks in the lounge with my friends.

    Is this helpful?

  13. MaggieN

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on January 20, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5
    Overall, a very nice experience and ambiance. Music talent was exceptional!

    Is this helpful?

  14. Aleesha

    Toronto

    1 review

    5.0

    1 review

    Dined on January 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great food, atmosphere and service! We really enjoyed the high tea.

    Is this helpful?

  15. SharifaS

    Toronto

    1 review

    5.0

    1 review

    Dined on January 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    They were very accommodating and lovely. I enjoyed the experience and would definitely go back for afternoon tea.

    Is this helpful?

  16. SelenaM

    Toronto

    1 review

    1.0

    1 review

    Dined on January 5, 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 5
    Food and vibes were good but not 1 server checked on us the entire time while everyone else got checked on multiple times. Finally after 40 minutes I was able to get someone’s attention.

    Is this helpful?

  17. OpenTable Diner

    Toronto

    6 reviews

    vip
    5.0

    6 reviews

    Dined on January 1, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5
    New Year’s Eve celebration - was a beautiful night with great music and ambiance. A great way to ring in the New Year

    Is this helpful?

  18. EianeT

    Toronto

    1 review

    5.0

    1 review

    Dined on December 31, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Both food and service was awesome. Their manager was very accomodating. Also, their staff were friendly and efficient.It really made our wedding anniversary even more special.

    Is this helpful?

  19. garryk

    Toronto

    1 review

    5.0

    1 review

    Dined on December 29, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Absolutely! Great service. Been here just with my wife and had a great time. Last time I had my young children with me. They enjoyed Hot Choclates that were offered. Seems like we always get what we're looking for!

    Is this helpful?

  20. CherylS

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on December 29, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My absolute favourite spot for afternoon tea in Toronto. The food is on a whole other level.

    Is this helpful?

  21. RichardP

    Toronto

    5 reviews

    vip
    2.0

    5 reviews

    Dined on December 24, 2023

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 5
    Ambience was amazing, including the live band. Service was bad - didn’t like the bottle of wine, which was localized but not replaced. Orders were wrong. Service was slow. But staff were friendly.

    Is this helpful?

  22. SusanS

    Toronto

    1 review

    5.0

    1 review

    Dined on December 23, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This is a lovely lounge with great service and atmosphere! And amazing live music.

    Is this helpful?

  23. KiranK

    Toronto

    1 review

    5.0

    1 review

    Dined on December 22, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a lovely time. The decorations were very festive.

    Is this helpful?

  24. lingz

    Toronto

    1 review

    1.0

    1 review

    Dined on December 21, 2023

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1
    Terrible service, the food doesn’t match the price! But the piano player is good!

    Is this helpful?

  25. StevenG

    Toronto

    3 reviews

    3.0

    3 reviews

    Dined on December 20, 2023

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    Always a nice selection of teas but the place has let the lobby go a bit.

    Is this helpful?

  26. OpenTable Diner

    Montreal

    2 reviews

    1.0

    2 reviews

    Dined on December 16, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Do NOT recommend afternoon tea. There was absolutely no service. We sat down the tea came 30mins later and the tea tasted awful. It was Tea bag tea, not even loose leaf. And the food arrived another half an hour later when the tea was all cold. The food tasted nothing special. $98 pp is not cheap but they failed on service, quality and food. Their explanation was “we are fully booked.” Thats not my problem. You need to hire more and train better. I go to afternoon tea every year during holidays with friends. I recommend Fairmount or Ritz Carlton. shangrila was a mediocre experience. They need to step up their game.

    Is this helpful?

  27. Julia

    Toronto

    3 reviews

    4.0

    3 reviews

    Dined on December 14, 2023

    1. Overall 4
    2. Food 4
    3. Service 2
    4. Ambience 4
    Ambience is lovely as always, food is pretty good, but the service is consistently lacking on multiple visits (including the Nutcracker Tea). It’s the little details that are missing that can either make you feel taken care of or completely forgotten. This seems to be a general issue across the hospitality industry, particularly at 4/5 star hotels. Despite this, I return but keep my expectations minimal.

    Is this helpful?

  28. sandyg

    Toronto

    6 reviews

    vip
    1.0

    6 reviews

    Dined on December 14, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2
    My best friend and I have gone to high tea all over Toronto but we had not tried the Shangri-La. We went to tea on December 14 at approximately 3:30 PM. Our first impression was quite poor because the hot water for the teas was lukewarm. The tea was actually not very good. We did get a substitute which was a little bit better, when the tea tower arrived the savoury food was actually quite delicious, but the sweet selection was awful. Every piece of pastry had a bizarre combination of flavors. Most of them tasted like Christmas potpourri. We literally tasted all the pastries, one bite each and couldn’t proceed further we had two selections of scones, savory, and sweet. The savoury had no flavour whatsoever, the sweet, however was delicious with this jam that they had was quite good, but at the end of the day the jam was the best part of this tea . We did bring her concerns to the manager and she did takeoff one of the teas off of our bill, but even that being said, I would never go back,the environment was loud, not very festive.  Despite the food being very pretty, the taste was so poor. This was a disappointing rendition of afternoon tea. 

    1 person found this helpful

  29. ValerieB

    Greater Boston

    4 reviews

    5.0

    4 reviews

    Dined on December 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The tea tower was simply stunning to look at and even better to eat! The server recommended a stellar tea and was lovely to interact with. The ambiance of the room; the fireplace; the Christmas tree and decor was sure to set the mood for the following evening performance of Nut Cracker. Would highly recommend to anyone looking for a memorable experience!

    1 person found this helpful

  30. nanoburd

    Toronto

    12 reviews

    vip
    3.0

    12 reviews

    Dined on December 8, 2023

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5
    I enjoyed our experience and hanging out with friends over tea but probably wouldn’t do it again. The savory foods were cold, sweets too sweet, and mocktail watered down. Looked cute though, expected more on the quality of food. The scones tasted more like dense bread. Lump of coal and salmon cannoli were the standouts, the rest were meh. Very sweet server. Not overbearing and happy to help if you flag them down.

    Is this helpful?

  31. Robobob123

    Toronto

    3 reviews

    4.0

    3 reviews

    Dined on December 8, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    Just a lot of waiting for service, tea refill, the bill, etc... The desserts were much sweeter than I expected for afternoon tea. It was still an experience to go to.

    Is this helpful?

  32. OpenTable Diner

    Toronto

    1 review

    1.0

    1 review

    Dined on December 2, 2023

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4
    I had high hopes for their afternoon tea experience and was highly disappointed. I went there with a group of friends for a birthday, when a friend asked if they could opt out of the set menu to order something else, our server would not accommodate. We waited for quite some time for our food and when the set menu came out, the savory dishes that should have been warm were cold. Additionally, we had to ask our server for water and hot water multiple times before we finally got it, we waited close to an hour for this, when we finally got our hot water for our tea it was not hot anymore. For a high end establishment the afternoon tea experience was not worth the price. I do not recommend.

    Is this helpful?

  33. OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on December 2, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Loved it! From the food, to the aesthetic, to the service, the whole experience was a vibe. Will definitely do it again.

    Is this helpful?

  34. RussB

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on November 18, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Fantastic Christmas Themed Afternoon Tea. Pianist was perfect. Service was outstanding. And the tea and trays were unique and tasty! Merry Christmas!

    Is this helpful?

  35. KathleenW

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on November 11, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Service, ambience, food were all very nice. Highly recommended.

    Is this helpful?

  36. uwsdine

    New York City

    39 reviews

    3.0

    39 reviews

    Dined on November 5, 2023

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    We were in the lounge. For some unknown reason they don’t take walk ins for afternoon tea. You have to book 48 hours in advance. So we had lunch. The fish sandwich was good but my husband didn’t like the hamburger, which he said was overdone. But our waiter was very nice and good.

    Is this helpful?

  37. DonnaM

    Toronto

    8 reviews

    5.0

    8 reviews

    Dined on November 4, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Enjoyed a lovely evening in lounge while being entertained by an amazing jazz band.

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  38. DamiA

    Toronto

    4 reviews

    5.0

    4 reviews

    Dined on November 4, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent The signature tea & scones were sooo good!

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  39. PeonyH

    Exclusive

    1 review

    5.0

    1 review

    Dined on November 3, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Celebrated my moms birthday at the Shangri La for afternoon tea. She felt really special, the staff had written happy birthday on a chocolate plaque for her. Service was exceptional, waiters were attentive and prompt with whatever we needed.

    Is this helpful?

  40. Mushc

    Exclusive

    2 reviews

    5.0

    2 reviews

    Dined on September 17, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Gorgeous place, delicious &delicate foods, really enjoyed the high tea with my friend, a lovely place for friends meeting! All the staff were very friendly and professional, excellent dining experience!

    Is this helpful?

Safety precautions

  • Cleaning & sanitising

    • Surfaces sanitised between seatings
    • Digital, disposable or sanitised menu provided
    • Common areas deep-cleaned daily
    • Sanitiser or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Lobby Lounge at Shangri-La, Toronto is rated 4.3 stars by 174 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 p.m.


Booked 10 times today
Experiences are available.
Google Map for Lobby Lounge at Shangri-La, Toronto

188 University Ave, Toronto, ON M5H 0A3

Additional information

  • Cross Street
    The main entrance for the hotel, and valet, are located on Simcoe St.
  • Neighbourhood
    Financial District
  • Hours of Operation
    Mon–Wed, Sun 11:00 am–11:00 pm Thu–Sat 11:00 am–2:00 am Afternoon Tea Thu–Sun 12:00 pm–4:00 pm
  • Price
    CAN$51 and over
  • Cuisines
    Canadian, Dining Bar, International
  • Dining style
    Casual Elegant
  • Dress Code
    Smart Casual
  • Parking Details
    Valet
  • Public Transit
    Osgoode and/or St. Andrew Subway Stations
  • Payment Options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Entertainment
    One of the most entertaining live music programs in the city starting daily 3-5pm with piano playing during afternoon tea service and followed throughout the evening with live performers.
  • Additional
    Bar/Lounge, Beer, Cocktails, Corkage Fee, Counter Seating, Entertainment, Full Bar, Gluten-free Options, High Tea, Indoor Fireplace, Late Night, Non-Smoking, Patio/Outdoor Dining, Vegan, Wheelchair Access, Wine
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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