LU LU Craft Bar + Kitchen

Review summary

1. L

   Lynette

   Hawaii

   4 reviews

   4.0

   4 reviews

   Dined on September 29, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   As always we enjoyed the food. We were a little disappointed with the time it took to get our wine, which came after the food and our server seemed a little preoccupied and not super knowledgeable on the wine list. But overall we always love LuLu’s
   

   LU LU Craft Bar + KitchenResponded on October 1, 2024

   Lynette, Thank you for your continued support and for sharing your experience. We’re glad you enjoyed the food, though we apologize for the delay with your wine and the lack of knowledge from the server. We’ll work on improving in those areas and hope to provide a seamless experience next time. Looking forward to welcoming you back!
   

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2. K

   Kari-Lynn

   Indiana

   1 review

   5.0

   1 review

   Dined on September 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quick and friendly service, excellent food, great atmosphere, and the best view in the Tri-Cities!
   

   LU LU Craft Bar + KitchenResponded on September 26, 2024

   Thank you for the wonderful feedback! We're thrilled you enjoyed the quick service, excellent food, and the beautiful atmosphere. We look forward to welcoming you back soon!
   

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3. Z

   Zach

   Denver

   12 reviews

   vip
   2.0

   12 reviews

   Dined on September 20, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Nothing worse than poor service. No acknowledgement of the bad service. Took forever to get our food. Won’t be back nor recommend to others.
   

   LU LU Craft Bar + KitchenResponded on September 20, 2024

   We're truly sorry that the service fell short during your visit. We strive to provide timely and attentive service, and it’s clear we missed the mark. Your concerns will be addressed with our team, and we hope you'll reconsider and give us another chance to provide the experience you deserve. If you would message me the name of your server privately I can look into this further.
   

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4. L

   Linda

   Seattle

   1 review

   3.0

   1 review

   Dined on September 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Not quite up to usual standards. Food seemed old and/or stale. Cole slaw was soggy.
   

   LU LU Craft Bar + KitchenResponded on September 17, 2024

   Thank you for your feedback. We're sorry to hear that your meal didn't meet the usual standards. We appreciate you bringing this to our attention and will address it with our team to ensure better quality. We hope you'll give us another try in the future.
   

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5. T

   Tony

   Seattle

   1 review

   1.0

   1 review

   Dined on September 14, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   A lot of our food, soup and fries, were cold and the bread was stale. The prices are way too high for the lack of quality of food.
   

   LU LU Craft Bar + KitchenResponded on September 17, 2024

   We're sorry to hear the food quality was not up to expectations. We take your feedback seriously and will review this with our kitchen team to make improvements. Your satisfaction is important to us, and we hope you'll consider giving us another try.
   

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6. OT

   OpenTable Diner

   Puerto Vallarta

   1 review

   5.0

   1 review

   Dined on September 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Sunday brunch in a beautiful setting! We sat outside on the patio and it was perfect.
   

   LU LU Craft Bar + KitchenResponded on September 12, 2024

   Thank you for the wonderful review! We're thrilled you enjoyed our Sunday brunch and that the patio made for a perfect setting. We hope to see you again soon!
   

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7. M

   Mitch

   Seattle

   1 review

   5.0

   1 review

   Dined on August 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, great customer service, waitress was awesome. Food was fresh and delicious.
   

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   LU LU Craft Bar + KitchenResponded on August 28, 2024

   We’re so glad to hear that you enjoyed the atmosphere, service, and delicious food. It’s always our goal to provide a great experience, and we’re happy we could deliver. We look forward to serving you again soon! Warm regards, LuLu Craft Bar + Kitchen
   

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8. G

   Gretchen

   Seattle

   2 reviews

   2.0

   2 reviews

   Dined on August 20, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Love LuLus but they seemed understaffed? Service was very slow. Every step from drinks to check had a really long wait. Server was sweet and apologetic but not sure I’ll trust timing next time I’m choosing where to go. I had some hungry kids and we were there an hour before we had food.
   

   LU LU Craft Bar + KitchenResponded on August 27, 2024

   Thank you for sharing your experience with us and for your continued love for LuLu's. We sincerely apologize for the slow service and long wait times during your visit. We understand how frustrating this can be, especially with hungry kids, and it's not the experience we aim to provide. We're glad to hear that your server was sweet and apologetic, but we acknowledge that timely service is essential. We'll be reviewing our staffing and service procedures to ensure we provide a faster and more efficient experience in the future. We hope you'll give us another chance to serve you better next time. Warm regards, LuLu's
   

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9. L

   Larry

   Boise

   1 review

   5.0

   1 review

   Dined on August 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A perfect visit. Seated promptly at the time of our lunch reservation, server was knowledgeable and attentive, food was prepared perfectly.
   

   LU LU Craft Bar + KitchenResponded on August 14, 2024

   Thank you for taking the time to write this review. The team rally works hard and puts a lot of effort into their roles and it is very nice to hear about the guest experience.
   

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10. OT

    OpenTable Diner

    Seattle

    1 review

    5.0

    1 review

    Dined on August 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went for a birthday celebration. We were not able to book for the patio, but they had seating so we sat outside. Appreciate the misting of water during the visit! Especially on a hot day. Drinks were great. Food was great. Server got a little busy towards the end of our meal but was still able to manage.
    

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    LU LU Craft Bar + KitchenResponded on August 10, 2024

    Thank you for sharing this feedback! It’s great to hear that you enjoyed the birthday celebration with us, especially with the drinks, food, and the refreshing misters on the patio. We appreciate your understanding as our server got a bit busy, and we're glad they were still able to manage. We look forward to welcoming you back for another wonderful experience!
    

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