4 of us that live in Point Edward tried out this new venue. All food was either dry, burnt, or missing ingredients. Rueben with no sauerkaut, dried out salmon, burnt wings and dry ribs. Ordered drinks, took 20 minutes to get. Run out of Michelob Ultra, then out of a red wine, then Stella tap dry. Worst food experience ever. Can not see us every returning. With that kind of view was hoping the food would match, far from it for sure. Only good think was our waitress, to bad she was put in a position of continually apologizing.
Our waitress was awful . We waited forever for beverages and she screwed up the bill
And had to come back 3 times . They need more staff on a Friday / Saturday night outside especially in the summer!!
Waitress was super friendly. Not sure if they're still working out the opening kinks but service was slow. Drinks were empty and one of our party requested to have wine with her dinner. The wine arrived long after the food was eaten. Patio has an awesome atmosphere and would definitely dine outside next time.
Did not like how the restaurant is open to the casino. You can hear them announcing people's names all through dinner as well as the bells and whistles from the slots.
Would definitely give this place another chance but the service really needs to step up.
Excellent restaurant, excellent service with the best river view in town.
Unknowingly, we were part of the pre-opening staff training process. The greeters/receptionists were pleasant, but overwhelmed, and unskilled in greeting. Rebellion seethed in the uninformed line of hungry diners. People yelled for a manager. A tie guy arrived to inform the unruly mob that the kitchen was behind. People yelled to be seated while they waited.
We were finally taken to our reserved patio seating, which was declined. The tables large enough to seat 6 were tall pub style.
It took a long time to get drinks (4 water, 2 beers) sorted out. All choices were a problem. Eventually the beer drinkers settled for a second brand choice, and each water drinker ultimately had a glass and ice and water, and later some lemon wedges. The beer glasses have an unusual shape, like some beer cans, rounded at the lip, unfamiliar.
Food ordering was simple for some. One couple ordered the same salmon burger special. The other two guys ordered the same fish and chips. One lady ordered a Caesar salad with grilled chicken breast, not a menu item, but something the server figured the kitchen could provide. The other lady explained GF requirements to a couple of servers. Salmon burger, hold the bun, no fries.
A lengthy wait gave us time to chat and enjoy the river scenery with a constant flow of boats and ships. The decor of the dining area is top notch. Looks like a rich and famous TV pub/bar. The quality of furniture and cutlery and dishes is AAA1.
As time went by, we became less tolerant of the service. We were hungry. A server explained we all should have ordered the same meal.
Salmon burgers arrived, as did fish and chips. The kitchen was out of romaine lettuce, so no Caesar salad, tough luck for one lady who had to watch us eat. The GF lady had to reorder.
The view is spectacular . . . the best in Sarnia. The food was OK to good. The servers were pleasant, but overwhelmed. They are also over burdened by the hefty menus that must be a chore to carry.
There was quite a bit confusion at the Hostess desk, even with reservations we waited close to 20mins to be seated. The high top 2 seat tables were ridiculously close and crammed in so we basically dined with 2 other couples unknown to us. Difficult to have a conversation with my spouse. Food took excessively long to be brought to our table. The beer price was steep for a restaurant, $6. Overall a let down, wish I had a more positive first experience. Hopefully this is just some growing pains.