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I was really looking forward to coming to this restaurant and had it planned for quite a while for myself and a group of friends. It was really quiet and the food came relatively quick. Three out of four of my friends found their meals to be underwhelming. They said it was okay but not the best they’ve had. My flatbread appeared to be really good when I got it. Once I was eating my second piece I spotted something white on the end of it as I was bringing it to my mouth. I looked a little bit closer and there was a white FEATHER cooked into the flatbread. I put it down and told the waiter about it. They were really apologetic and even sent the manager over. I had completely lost my appetite and was so grossed out that once they offered me something else I just said no thank you. I was really disappointed with Maxx’s. I had high hopes and I don’t think it’s at the level it should be at. I was so severely grossed out I will not be returning.
Had a great bfast meeting there this week. Great view out over lake, service was great, food good and quick, and you could have a conversation. Really good experience.
What made our experience so delightful was the servers: Ilana (lunch) and Conrad ( dinner). They are both just delightful, helpful, thoughtful, courteous and thorough (attended to the fact that we are celiac). Thank you!!
Thank you for your kind words and 5-star rating!
Booked this venue for the purpose of enjoying brunch not realizing that the brunch is over at 12 which is pretty uncommon. We decided to stay and order from the lunch menu, unfortunately it was very disappointing. Flat bread was nothing special, veal sandwich which was a signature item wasn’t anything special, the healthy option salad had no taste and the red cabbage leaves were old and didn’t taste good. I was expecting a better experience considering the place it operated by Peter and Paul’s which are amazing in the hospitality industry.
It was an experience but I wouldn’t go there again.
Staff were amazing
Dear Guest, I am so sorry,but we don't actually have Brunch at Maxx's Kitchen.We serve breakfast until 11 am on the weekends, and then we switch to the Lunch and Dinner menu.I am sorry as well if you found the meal to be disappointing. We do try to make a great meal for everyone who comes through our doors and we apologize if we didn't hit the spot for you. We are committed to taking your sentiments as motivation to continue to elevate our guest experience every day.-Director of Guest Experience
Food was cold
We are so sorry that you had a poor experience while dining with us.Since providing your feedback,we have implemented a standard that one of our head chefs or a manager must be present to quality check every dish before being sent to the table. With this change,we feel confident this will increase speed for service and provides us the opportunity to ensure quality and temperature are as they should be when delivered to guests. Thank you for sharing this feedback. - Director of Guest Experience
Great view, drinks, ambiance. Hotel also great service.
The service was great.
Great service from Konrad! The Cornish Hen was exceptional.
Our server and hosts were very friendly, as this was my dad's and my first time eating at this restaurant. The food and the drinks and the atmosphere was so good, we'll come again with the family or friends someday.
They were really good with my son and nephew. The boys were being silly and loud, but they were very understanding. Food was excellent
The food was fantastic, service was good. The restaurant was quiet. But all good!
The restaurant was very nice, great view and great atmosphere but the portions were pretty small and the food wasn’t as great as I was hoping for. The burger bun was soaked through from all the grease and the pasta portions were small and relatively plain. Overall a good experience but not as great as we were hoping.
Amazing food, great vegan and vegetarian options! Service was perfect and staff (Konrad) was very knowledgeable.
HotelX is an amazing hotel!
We thoughly enjoyed Maxx's Kitchen, we went for Christmas day Dinner. Although it was a bit more expensive than alternatives, they were able to take our booking on short notice and was a very nice experience throughout. There was a delay with one of my friends meals in that I had finished before he had started which was very messy. The host did feel very bad and gave us a round of drinks to make up for it. I felt that it was not a common occurrence and normally food arrived together.
The food was exquisite!
My husband ordered the veggie burger and upgraded his salad to Caesar salad without bacon
The salad came with bacon and two bugs crawling on top
We let the waiter know and he was apologetic
My husband was too grossed out so he asked for green salad instead
After we paid we realized that we were charged for the upgraded salad price and not the green salad
Overall price was not worth the food especially if cleanliness is missing :/
What kind of fine dining place don’t wash the lettuce?!
Will not return
Dear Shamsz, This was painful to read;we wholeheartedly apologize!I have spoken to the chef as the lettuce must be cut before washing as per our standards to prevent such issues. I have also reviewed this terrible scenario with our team, reminding them what should have happened in the kitchen and later, to properly appease and compensate you for this highly unwelcome experience. I have sent you a private message to follow up personally. Hoping to speak with you soon, Jacob Park Director of F&B
Overall, very good. My fiancé and I got the Nonnas veal sandwich - very tasty. However, I did have a problem with the staff. On multiple occasions we were asked if our plates could be cleared - while there was still half a sandwich/fries- we felt totally rushed. Definitely do not recommend this restaurant if you are trying to have a relaxing dinner.
We felt a little rushed as they wanted to turn the table over
Nice atmosphere and decent food
Felt pushed to order higher priced wines
Dear Guest, Thank you for your comments. I am sorry if you felt rushed or pressured in any way.That is definitely not our intention. Your feedback has been discussed with our team as a reminder that although we may like to recommend higher-level wines, we should never forget that making our guests feel relaxed and content with whatever they choose is the highest priority. Thank you for bringing this to our attention so we can continue to elevate our guest experience. Jacob Park Director of F&B
Comfy chic restaurant
Probably amazing in the summer with the patio
Our waiter was a bit odd
Salad was wilted
Overall nice place
Dear JodiH, I am happy to know you enjoyed your visit, but I am sorry that a few points diminished it for you. We are pleased to have added some super new staff members and are working on training to ensure everyone’s confidence and hospitality. To ensure every dish is presented at its peak, we have a new expediting system in place to help us to our goal of 100% guest satisfaction. We hope to see you again soon! Jacob Park Director of Food and Beverage
Not the best first impression. Server was slow with getting drinks and forgot them the second round. Fries were cold and had to be returned. Came out hot but undercooked the second time. Overall nothing special.
Dear DarleneC, I am so sorry this happened. Regarding the drinks, since your visit, we have welcomed a new, highly experienced bartending team. We have also implemented a new expediter process, which has improved the speed of service as well as quality. Please feel free to contact me personally should you wish to return. I would be honoured to ensure your future experiences are served hot, flavourful, promptly, and with great hospitality. Jacob Park Director of Food and Beverage
Really extensive lunch menu including great healthy, vegetarian and vegan options. The king oyster mushroom entree with lentils is stellar. Service was very attentive too. I'd definitely come back!
this was a three-generation brunch prior to Cirque Soleil. The waiter was very good when approaching the youngest of the party (ages 5 & 7). And was equally pleasant & informative re the menu choices for the rest of us. Everyone ordered something different and everyone quite enjoyed their meal.
The brunch menu is varied & interesting, and the view out over the lake is special. Would definitely go again - and BTW - if you are attending a nearby event: eat at Maxx's, comp your parking and walk there.
Surprisingly good. Steaks and burgers perfectly cooked. Fries are excellent
We took our one year old son to Maxx’s Kitchen for his birthday dinner. All of the staff were extremely friendly and accommodating. Made it a delight to go out with a baby. Would definitely return!
Koncard was an amazing server and he made our experience incredible. Thank you again Konard. We will be back very soon!
Very good food, great service. Super Nice location. Quality time spent there!
The fish was very greasy which was disappointing, however, we would give it another try.
Dear KarenK, We are happy to hear you will be joining us again in the future! Thank you for informing us about your fish course. There is an oil-based dressing drizzled across the plate for our Salmon dish. If you would like to try the dish again, I would suggest requesting light sauce, or we would be more than happy to put the sauce on the side. We want you to be a customer for life, and we are willing and able to adapt to special requests! Kind regards, Jacob Park Director of Food and Beverage
Good experience overall.
Would have given Overall 4 except we were 2 adults and a teenager, all women, and were offered a poor table in a corner. I had made a reservation. We requested a change and were given a better table. Prices were expensive but they were in line with other luxury hotels. Service was excellent. Food excellent.
The food was amazing! Server was very helpful! Will definitely be going back!
The only negative would be that two froM my party said that the washroom was filthy.
Dear Debra, I am so sorry that your friends saw anything out of order. Our housekeepers check in every 30 minutes, so I can't imagine what went wrong that day. Perhaps every half hour is not enough on a busy day. Thanks to your comment, we have initiated more frequent service checks. We pride ourselves in keeping an immaculate environment for our guests and I am entirely confident that you and your friends will find this to be true on your future visits. Kind regards, Jacob Park Director of F&B
Wonderful views and lovely food! Konrad was the absolute best! We will both return and recommend to others.
Server was FANTASTIC. Calamari delish. Soup was almost cold so disappointing. Noise level quite high.
Celebrating my husband’s birthday
Food was tasty though a bit pricey. Sever kept disappearing. We were there in the evening and will go back during the day for the view. Very nice atmosphere and decor.
The location was great for us because we were going to an event at Ontario Place. That would be the only reason I would go back. The service was outstanding, but the food wasn't great especially for the price of the item menus. Noise level was very loud and made conversation a bit difficult.
Went for a birthday dinner before a Cirque show. Menu was reduced to half the normal selection. Prices were high and food quality was moderate to poor. I won’t be going back.
Dear TVInny, I was saddened to hear you did not enjoy your visit. On busy nights during the event season,we implemented a Showtime Menu to help improve the speed of service and quality during very high demand times, when people needed to get in and out quickly. Clearly, this did not succeed in producing the intended effect when you visited. We have made vast improvements since your visit, and I would like to connect with you. I will send you a private message as well. Kind Regards, Jacob Park
Love this place. Been a few times for events across the street. Awesome.
I liked the place a lot and my date also enjoyed it. Very friendly staff and our server was amazing and very helpful and professional. The food was great. I had the mouthed watering lamp chops and my date had the Cornish hen. We had also 2 appetizers, the fog flat bread was very unique and we had spinach artichoke dip which was pretty good. The dessert was good too. Defiantly will come back to this place again. On top of that the view was beautiful. Thanks for great experience
We felt the alcohol was way to pricey. The food was good. Main courses were a tad expensive as well for what they were.
Dear KeithC, Thank you for taking the time to provide honest feedback so we can continue to improve and elevate future guests' experience at Maxx's Kitchen. I would be honoured to have the opportunity to speak with you and know the details of what drinks you found overpriced.We are currently working on new cocktail menus and would love to use this as a chance to enhance cocktail options moving forward. Thank you for your valued feedback. Kind regards, Jacob Park Director of Food and Beverage
Hotel is beautiful and the food was excellent for the value. Our waiter, Jake was amazing and made our first experience there memorable ... great server