Neighborhood Services - Omni Louisville

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1. OT

   OpenTable Diner

   Dallas

   1 review

   vip
   2.0

   1 review

   Dined on January 26, 2023

   overall2food3service5ambience3

   The food was slow took an hour and a half to get lunch. They never got my order right and I walked out without my food after waiting 90 minutes. The poor server was great. But it’s not worth the money or the way. Very subpar.

   Report
2. RT

   RTB1958

   Dallas

   27 reviews

   vip
   2.0

   27 reviews

   Dined on December 12, 2022

   overall2food3service1ambience3

   I would avoid this restaurant. The service was beyond poor, and when we asked about our orders, we were told they were short staffed. Which is does not account for overall bad experience.

   Report
3. JH

   JennieH

   Louisville

   1 review

   5.0

   1 review

   Dined on November 24, 2022

   overall5food5service4ambience5

   The food was delicious but the service was slow considering it was not crowded

   Report
4. OT

   OpenTable Diner

   Grand Rapids

   1 review

   1.0

   1 review

   Dined on November 24, 2022

   overall1food1service1ambience1

   Horrible service

   Report
5. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on October 21, 2022

   overall5food5service5ambience5

   It was a great place!! The food was outstanding and the service was really good. Highly recommend

   Report
6. MA

   MikeA

   1 review

   1.0

   1 review

   Dined on October 19, 2022

   overall1food1service1ambience3

   Very disappointed!! Booked reservation for 3 with my colleagues as we were there for a convention. We were sat down 10min after reservation time even though table was empty. We then waited 12 min prior to anyone bring us a glass of water no menus no drink order. We then waited another 10min and still no staff came to our table so we left very disappointed as we were also staying in Omni and it was a very nice hotel.. So then to try and find somewhere to eat without a reservation was difficult.

   Report
7. KK

   KateK

   London

   21 reviews

   vip
   4.0

   21 reviews

   Dined on October 15, 2022

   overall4food3service5ambience3

   Very attentive service but the food was not hot enough

   Report
8. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on September 21, 2022

   overall1food1service1ambience1

   I had a reservation for 9-20 @ 9 pm for my boyfriend birthday wen I first got there they told me I didn’t have one I had to pull up the email… the guy was completely rude it ruin our whole night it was late we could find anywhere else to eat at it was poor service unprofessional I was so upset

   Report
9. OT

   OpenTable Diner

   Louisville

   1 review

   vip
   1.0

   1 review

   Dined on September 18, 2022

   overall1food2service3ambience3

   I received 2 ½ spears of asparagus (that arrived cold) for $10. I ordered the steak. It was decent. But nothing I ordered was worth getting again or worth the price I paid.

   Report
10. H

    Harvey

    Indiana

    14 reviews

    vip
    4.0

    14 reviews

    Dined on September 5, 2022

    overall4food4service5ambience4

    Tim was an excellent professional. we were treated to a wonderful time. Thanks.

    Report
11. KD

    KellyD

    Charleston

    4 reviews

    4.0

    4 reviews

    Dined on September 3, 2022

    overall4food4service5ambience4

    Saturday night dinner. The food was very good but a little pricey for the smaller than average portions.

    Report
12. T

    Tiffany

    1 review

    5.0

    1 review

    Dined on July 15, 2022

    overall5food5service4ambience5

    Great stop for dinner and drinks before your event downtown.

    Report
13. e

    ehoey

    Western KY

    25 reviews

    vip
    5.0

    25 reviews

    Dined on July 8, 2022

    overall5food5service5ambience5

    Management is kind and welcoming. Don made sure our experience was top notch. Ask for the best waiter: Tim who was friendly, efficient, and tentative to our needs.

    Report
14. OT

    OpenTable Diner

    Louisville

    2 reviews

    5.0

    2 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    We had breakfast there for Father's Day and the food was good and the service could not have been better. Our server, Michelle, was very friendly and welcoming, and provided us with excellent service. We'll definitely be back!

    Report
15. B

    Brian

    Philadelphia

    12 reviews

    vip
    2.0

    12 reviews

    Dined on June 10, 2022

    overall2food1service2ambience2

    I am a huge fan of Neighborhood Services in the various Dallas locations. Unfortunately, this location just doesn’t measure up. The food was really terrible. I mean awful! Stale croutons, rubbery chicken, mystery flavored and overcooked meatballs, cold greasy fries, and the list goes on. Our server was very nice as was the manager, but all things considered, I would avoid this place.

    Report
16. OT

    OpenTable Diner

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    My girlfriend and I came here for our anniversary. The atmosphere was calm and relaxing and the service was perfect (never waited for service but never felt like we were being hounded either). Our server Josh was friendly and knowledgeable and made some solid recommendations. I got the filet mignon with whipped potatoes and my girlfriend ordered the scallops, and both of us LOVED our meal. Probably the single best thing I’ve ever eaten. (The wine was good too.) Would definitely recommend for a special occasion.

    Report
17. KK

    KateK

    London

    21 reviews

    vip
    3.0

    21 reviews

    Dined on April 2, 2022

    overall3food3service2ambience2

    No white wine available. To be fair our waiter did check the other bars in the hotel but none there either. Very bazaar. So we had rose instead which was absolutely fine. Other than that, the food was good and we enjoyed our evening.

    Report
18. CG

    CourtneyG

    Atlanta

    14 reviews

    vip
    1.0

    14 reviews

    Dined on March 24, 2022

    overall1food1service1ambience4

    Attempted to eat breakfast here before a conference. Made reservations, was on time. They had one server. It took 40 minutes to get coffee. After 1.25 hours we got our food that was cold. They need proper staffing

    Report
19. OT

    OpenTable Diner

    Louisville

    2 reviews

    vip
    2.0

    2 reviews

    Dined on February 20, 2022

    overall2food3service3ambience3

    We had a reservation at 7:45 & didn’t get seated with attention from a server until after 8:15 & it didn’t seem that busy. I think they are probably short staffed. The menu choices are limited with little variety. Our waitress was very sweet.

    Report
20. KS

    KristinS

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on February 19, 2022

    overall5food5service5ambience5

    Small menu but everyone found something they loved. The burgers were amazing.

    Report
21. JC

    JennaC

    Western KY

    1 review

    2.0

    1 review

    Dined on February 18, 2022

    overall2food2service3ambience4

    Nice atmosphere, service was ok. The food was just all around under-whelming. The nachos we ordered had fake ball-park style cheese on them which was disappointing. Will skip this spot next time.

    Report
22. CO

    CeciliaO

    Louisville

    1 review

    vip
    2.0

    1 review

    Dined on February 14, 2022

    overall2food3service2ambience4

    Very slow service. Not crowded. The first drink took over 20 min. They don’t have a wine list and when we asked for a cocktail menu we got to look at a crumbled paper the waiter kept on his pocket. Food was ok, nothing special. Our waiter was very nice, but clearly not adequately trained. It didn’t seem like anyone was.

    Report
23. AL

    AngelainLou

    Louisville

    1 review

    3.0

    1 review

    Dined on February 14, 2022

    overall3food4service3ambience3

    We had a group of 7 for a business lunch. The server did not write any orders down and most orders came out incorrectly. They were helpful enough to turn down loud music since we were the only people there on a weekday at lunch.

    Report
24. SS

    SpencerS

    Chicago

    16 reviews

    vip
    2.0

    16 reviews

    Dined on February 5, 2022

    overall2food2service1ambience3

    Very disappointed. We went in knowing with the concert in town the the wait time for food would be long. We tried to understand the kitchen lag but after 50 mins of waiting on a salad and a burger we got our meal that we didn't have time to eat and were kept being given lame excuses. We didn't complain which made our food get bumped and served to other tables because they had a show to go to. In hindsight I guess we should of made that known. All in all I was excited about this place but will never go back because it was mishandled and a "sorry" just doesn't do it in my opinion.

    Report
25. JW

    JustinWest

    Louisville

    59 reviews

    vip
    4.0

    59 reviews

    Dined on January 28, 2022

    overall4food5service5ambience5

    Great place. Convenient downtown location and great menu.

    Report
26. u

    usafun

    Kansas City

    196 reviews

    vip
    4.0

    196 reviews

    Dined on January 12, 2022

    overall4food4service4ambience5

    Limited lunch menu and a bit pricey; ordered fish (a bit greasy) and chips. Very nice hotel lobby with library wall and bar.

    Report
27. MD

    MicheleD

    Louisville

    3 reviews

    1.0

    3 reviews

    Dined on December 31, 2021

    overall1food1service1ambience1

    Very expensive for what was offered. Only a buffet setting with no notice. Food was cold at buffet. Would never visit again.

    Report
28. JW

    JerryW

    Chicago

    14 reviews

    4.0

    14 reviews

    Dined on December 25, 2021

    overall4food3service4ambience3

    Nothing to either rave nor complain about. Simply a decent place to have a meal.

    Report
29. C

    Cookie

    Louisville

    7 reviews

    5.0

    7 reviews

    Dined on December 19, 2021

    overall5food5service5ambience5

    Brunch w family. Servers were very attentive and friendly. Food was delicious and our cocktails were great

    Report
30. JR

    JoseR

    1 review

    5.0

    1 review

    Dined on March 6, 2020

    overall5food5service5ambience5

    Wonderful place, staff and management! They were so friendly, caring and went above and beyond to make our evening amazing. Thank you so much for making our anniversary weekend a great one!

    Report
31. SM

    SaraM

    1 review

    2.0

    1 review

    Dined on March 1, 2020

    overall2food4service1ambience3

    Not knowing what to expect, we made reservations for brunch. Very few tables were occupied, but we waited for several minutes with no one around to assist. Once seated, the host got us coffee, but after around five minutes a waiter came around and questioned us as to where we came from and how we got coffee. Everything was just downhill. We had to ask for everything. Cream, then spoons, water, on and on. The waiter was not knowledgeable and very disconnected. Will not be returning especially since there are so many great places to choose from in Louisville.

    Report
32. LP

    LvillePCF

    Louisville

    8 reviews

    3.0

    8 reviews

    Dined on March 1, 2020

    overall3food4service2ambience3

    Went for breakfast after staying in the hotel for an event. I s could see that they were running low on staff, but we went ahead and were seated. The hostess eventually took our order and the test of our experience there went very slowly.

    Report
33. KK

    KateK

    London

    21 reviews

    vip
    3.0

    21 reviews

    Dined on February 28, 2020

    overall3food3service3ambience3

    Good service at the bar. Table service slow and forgotten ordered items. Food was okay.

    Report
34. AK

    AmandaK

    Louisville

    10 reviews

    4.0

    10 reviews

    Dined on February 16, 2020

    overall4food5service1ambience5

    The food was great but service was awful. We saw our waiter twice, once to take our order and the next to get our check. A runner brought our food and the hostess brought our check. We Asked for a drink after our meal arrived and he motioned us over to come pick it up at the bar from him instead of bringing it over, it was bizarre.

    Report
35. OT

    OpenTable Diner

    Louisville

    4 reviews

    5.0

    4 reviews

    Dined on February 15, 2020

    overall5food5service5ambience5

    Great atmosphere

    Report
36. CF

    ChristyF

    Louisville

    2 reviews

    vip
    2.0

    2 reviews

    Dined on February 15, 2020

    overall2food4service2ambience3

    Went for a girls lunch before our appointments at Mokara. Food and cocktails were good but the service was painfully slow for a nearly empty restaurant. The price point for lunch was kind of high for the area as well. I don't mind splurging, but $50 plus tip for 2 cocktails and a sandwich is a little high for lunch? Also a few items on the menu were "out". Next time I'll grab a quick snack in the food hall before a spa appointment.

    Report
37. JH

    JakeH

    1 review

    5.0

    1 review

    Dined on February 15, 2020

    overall5food5service5ambience5

    We had Valentine's day reservations. We were treated great and the food was spectacular. I recommend the smoked salmon and London broil.

    Report
38. OT

    OpenTable Diner

    Charlotte

    3 reviews

    5.0

    3 reviews

    Dined on February 15, 2020

    overall5food5service5ambience5

    Great place with great ambiance. Food was great as was the service.

    Report
39. L

    Larry

    Louisville

    9 reviews

    vip
    3.0

    9 reviews

    Dined on February 15, 2020

    overall3food4service3ambience4

    We had reservations at 7:45 on Valentine’s Day, and were looking forward to being able to order from their special Valentines’s day menu. However, we were presented with their regular menus, and told that they had sold out of everything on this special menu. We ordered the Hot Brown tater tots starter, and then a few minutes later, our server returned to inform us that they had sold out of that also. Our server said that with number of reservations that had been on the book all week, they should have been better prepared. I agree! When my wife’s salmon arrived, it was hot, but the bed of braised kale was cold. Her expectation was that anything braised would be served hot. Also, the Omni’s valet service was not adequately prepared. When I presented my valet voucher to retrieve our car, I was told that it would be 15-20 minutes or maybe more before they could bring our car back. It was actually 30 minutes. The lobby was quite chilly while we waited.

    Report
40. DD

    DowntownDiner

    Washington DC

    36 reviews

    vip
    3.0

    36 reviews

    Dined on February 15, 2020

    overall3food4service3ambience2

    Food is better than the service. Ambience is ok. Over priced. Disappointing for an Omni hotel restaurant but service in the hotel is also lacking.

    Report