Nelli

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1. l

   laurence

   Montreal

   1 review

   5.0

   1 review

   Dined on January 21, 2023

   overall5food5service5ambience5

   la nourriture etait tres bonne et le restaurant etait super beau

   Report
2. LL

   LindaL

   1 review

   3.0

   1 review

   Dined on January 14, 2023

   overall3food4service4ambience4

   All was good, except for the bar service and knowledge. (we sat at the bar upon arrival before dinner) The bartender was clearly out of his depth. We ordered extra-dry martinis. They came loaded with vermouth. We said "we can't drink them" - my husband, in the end, trying to explain what an extra- dry martini was, finally said "just vodka- no vermouth" since that was easier than trying to get the notion across. So, the b-tender came with vodka in a glass. So, we had to start all over again. It was not a language barrier - we are bilingual Montrealers who speak both languages perfectly. So, some adjustment needed there. We also saw other drinks "returned" for various reasons. all of them having to do with "wrong recipes", for example - just "standard drinks" - nothing fancy.

   NelliResponded on January 16, 2023Thank you LindaL for bringing this matter to our attention. We are very sorry for this inconvenient. We are looking into this issue and hope to resolve it promptly and accurately. We always aim to deliver a great experience and we are sorry to hear that your experience was not up to standards.

   Report
3. OT

   OpenTable Diner

   Ottawa

   5 reviews

   3.0

   5 reviews

   Dined on January 3, 2023

   overall3food3service4ambience5

   Overall it was not bad, but the service at the bar was not very good. It took a long time to get served and the barmaid was not really friendly. The appetizers were really good, but there was 3 choices from the entree that were not available and they changed the lamb shank for lamb chops, but they were not good. The sea bass for two was $72 but only came with 4 pieces of zucchini’s, we had to order French fries as a side, although it was good, it was a bit expensive for that plate.

   NelliResponded on January 9, 2023Good afternoon. Thank you for bringing this to our attention. We’re sorry your experience didn’t match your expectations. Concerning the service at the bar, we are looking into this issue and hope to resolve it promptly and accurately. Your review is important for us.

   Report
4. VE

   VictorE

   1 review

   5.0

   1 review

   Dined on January 1, 2023

   overall5food5service4ambience5

   Amazing place! Food is always on point and went above my expectations. We had a New Years brunch and everything was amazing, food was delicious, portions generous and price was excellent for the quality we got. We are coming back for sure!

   NelliResponded on January 9, 2023Thank you VictorE for taking the time to share this lovely comment with us. We are happy to see you enjoyed your experience at Nelli Bistro. We hope to see you again soon! Merci!

   Report
5. NL

   NancyL

   1 review

   1.0

   1 review

   Dined on January 1, 2023

   overall1food1service4ambience3

   Breakfast sandwich served on hamburger bun, need I say more.

   NelliResponded on January 9, 2023Good afternoon NancyL. The Breakfast sandwiches are served on a Brioche Bread. We're sorry this option was not to your liking. We would love to offer you other options if you give us another chance. Thank you!

   Report
6. KW

   KimW

   Montreal

   1 review

   4.0

   1 review

   Dined on December 31, 2022

   overall4food4service3ambience5

   Food was good/great tending toward good. It was a three course NYE early seating dinner prix fixe, which was a fabulous value, but may explain why the food was only good/great rather than extra ordinary. The waiter was a little hyper and brusque, but he was very busy. The wine selection was good.

   NelliResponded on January 13, 2023Thank you KimW for bringing this to our attention. Your feedback helps us do better. We would appreciate the opportunity to talk and investigate your feedback further. Feel free to contact us by mail so we can have more details about your last visit. Thank you for your time!

   Report
7. M

   Marily

   Montreal

   2 reviews

   5.0

   2 reviews

   Dined on December 29, 2022

   overall5food5service5ambience5

   Nous y sommes allés pour mon anniversaire. Quel excellent choix! L’ambiance, la nourriture, les cocktails, le service! Tout était parfait!

   NelliResponded on January 9, 2023Bonjour Madame Marily, Merci d'avoir pris le temps de nous partager vos commentaires. Nous sommes ravis de savoir que vous avez apprécié le service, la nourriture ainsi que les cocktails du Nelli Bistro. Nous serions ravis de vous accueillir à nouveau. À très bientôt!

   Report
8. OJ

   OJDC

   Richmond

   47 reviews

   vip
   3.0

   47 reviews

   Dined on December 27, 2022

   overall3food3service2ambience2

   Visiting Quebec and decided to check this place out. Table near window with glaring lights that could not be adjusted. Soon after sitting down, table next to us dropped wine bottle and wine went everywhere! No apologies from anyone. Food choices were ok but nothing spectacular and the young waitress that tried to take care of us needs more training. Overall underwhelming.

   NelliResponded on January 9, 2023Good afternoon OJDC. Thank you for bringing this to our attention. We’re very sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We would love to make things right if you give us another chance. Don't hesitate to communicate with us by mail on your next trip to Montreal.

   Report
9. j

   jack

   1 review

   2.0

   1 review

   Dined on December 26, 2022

   overall2food3service1ambience3

   the service was very poor, we waited almost one hour to receive our food; coffee was not good, milk cam after 15 minutes than coffee cold -very disappointed; food was not so great

   NelliResponded on January 9, 2023Good afternoon Jack. I’m very sorry to hear you had a bad experience at Nelli. We’re normally known for our exceptional attention to details, and we regret that we missed the mark. We would love to make things right if you give us another chance. Don't hesitate to contact us by mail so we can discuss of the situation.

   Report
10. AD

    AlexandreD

    Montreal

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service5ambience5

    Incroyable service pour ce soir de réveillon, quentin et Amélie ont été fabuleux. Je recommande ce restaurant! Merci encore pour la soirée.

    NelliResponded on December 29, 2022Bonjour AlexandreD. Merci beaucoup d'avoir pris le temps de partager votre joyeux commentaire avec notre équipe. Nous sommes chanceux d'avoir Quentin et Amélie dans notre équipe. Nous espérons vous revoir bientôt pour une autre expérience réussie!

    Report
11. B

    Bfanc

    Montreal

    1 review

    1.0

    1 review

    Dined on December 25, 2022

    overall1food2service2ambience1

    I booked a christmas diner with my family and we were so disappointed. The « table d’hôte » was not worth 70$. One meal was totally burned. They offered us something to replace it and it was a salad with cold cooked vegetables. The server didnt know is wine card so when we asked for advice he didnt know what to suggest us. The plates were so small that i was still hungry after the 3 services(im a women) and i usually dont eat that much. It was christmas eve and there was no music so no ambiance. In between each service we waited more then 30 min to get our plates. And at the end we asked for separate receipt and the server messed all the receipt he had to go back 2 times. For 115$ night i was so disappointed and i will never go back there.

    NelliResponded on December 29, 2022Good afternoon Bfanc. We are sincerely sorry to hear your experience didn't match your expectations. Guest satisfaction is our priority and we would love to make things right if you give us another chance. We followed up with the team to have a better understanding of what happened during your last visit at the restaurant. Please, contact us by mail so we can find a way we could show you the real experience at Nelli Bistro. Thank you.

    Report
12. DS

    DeeS

    Minneapolis

    3 reviews

    5.0

    3 reviews

    Dined on December 18, 2022

    overall5food5service5ambience5

    My server Ines was friendly, attentive and helpful. Beautiful food and setting.

    NelliResponded on December 19, 2022Thank you so much Dees. We're glad to see you enjoyed Ines' wonderful service. We hope to see you again soon!

    Report
13. F

    Foodie

    1 review

    3.0

    1 review

    Dined on December 11, 2022

    overall3food4service2ambience5

    We had nice time in Nelli's atmosphere. Everyone enjoyed the design, spacious place full of light and intimacy of the place. Food was good. The only thing that can be improved is the service: Noone has greeted me when I entered the place so I had to find my colleagues myself, Water was never refilled, we asked for a teaspoon to mix sugar in coffee and never get one, so my colleague had to use a table knife to do so, I asked for a coffee after my meal but noone came back to me, so I had to look for a waiter and ask for one . There was a feeling of not getting a proper service and care, it's a little detail but it matters.

    NelliResponded on December 14, 2022Thank you Foodie for your feedback. We always aim to deliver a great experience. We will follow up with the team to have a better understanding of what happened during your visit. Feel free to contact us by mail with any comments or suggestions you wish to share. On the other hand, we are happy to see you enjoyed Nelli's atmosphere. We hope to see you again and make sure your experience is up to standards.

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14. A

    Adel

    Ottawa

    1 review

    3.0

    1 review

    Dined on December 7, 2022

    overall3food2service4ambience4

    Nous avons pris la table d'hôte du midi. La description était appétissante. Le rendu décevant. Charmant service d'autre part.

    NelliResponded on December 14, 2022Bonjour Adel. Votre commentaire sera pris en considération et partagé avec l'équipe en cuisine. D'autre part, nous sommes ravis de savoir que vous avez apprécié votre service!

    Report
15. JP

    JohnP

    Washington DC

    1 review

    5.0

    1 review

    Dined on December 4, 2022

    overall5food5service5ambience5

    The food was great, the service was great. Nice atmosphere

    NelliResponded on December 6, 2022Thank you JohnP for taking the time to share your comment with us. See you soon!

    Report
16. R

    Rebecca

    1 review

    3.0

    1 review

    Dined on December 4, 2022

    overall3food5service1ambience3

    It's a lovely setting that looks like a courtyard.

    Report
17. PF

    PaquinF

    Montreal

    1 review

    4.0

    1 review

    Dined on December 4, 2022

    overall4food4service5ambience4

    Un super bon service à notre table de 8. Cependant nous avons trouvé les plats un peu salés: patates œufs bénédictes bacon… Merci

    NelliResponded on December 14, 2022Merci beaucoup pour votre commentaire PaquinF. Nous avons fait un suivi avec l'équipe en cuisine afin de s'assurer que cette situation ne se reproduise plus. Au plaisir de vous revoir bientôt!

    Report
18. DI

    DIANED

    Montreal

    2 reviews

    1.0

    2 reviews

    Dined on November 20, 2022

    overall1food1service1ambience3

    It is not the first time that I have brunch or lunch at Nelli and it is always pleasant . But last time it was very disapointing . Our plates must have been left on the counter beacause by the time we finally got them everything was dry and cold . The staff was innatentive . It was very hard to get their attention to order coffee . If we had not asked for our food we would still be waiting . They seemed to have plenty of time to break the dishes !!!!

    NelliResponded on November 29, 2022Good afternoon Dianed, Thank you for taking the time to share your feedback with us. We're very sorry to hear your experience didn't match your expectations. We will follow up with the team to have a better understanding of what happened during your last visit. Feel free to contact us by mail with further comments.

    Report
19. C

    Catherine

    1 review

    3.0

    1 review

    Dined on November 18, 2022

    overall3food4service3ambience3

    No kids menu for brunch, why? You’re a hotel restaurant come on! Even the Fairmont have wonderful kids menu.

    NelliResponded on November 29, 2022Good afternoon Catherine. Thank you for bringing this issue to our attention. Your review is important for us, e will take your comment into consideration.

    Report
20. CR

    CraigR

    Cleveland

    12 reviews

    vip
    5.0

    12 reviews

    Dined on November 13, 2022

    overall5food5service5ambience5

    Great brunch menu! And great vibe. Service was fantastic as well.

    Report
21. C

    Chloet

    1 review

    3.0

    1 review

    Dined on November 12, 2022

    overall3food4service1ambience4

    Cela nous a pris 30 minutes avant qu’un serveur vint à notre table après avoir été assis. Il était très bête, et n’est jamais venu nous voir pour remplir notre verre d’eau ou nous proposer autre chose. Nous avons dû demander le reçu à un autre serveur qui passait et avons attendu un autre 30 minutes par la suite avant de revoir notre serveur. Le service était mauvais, par contre la nourriture était excellente.

    NelliResponded on November 29, 2022Bonjour Chloet, La satisfaction de notre clientèle est primordial pour notre équipe. Nous avons fait un suivi afin de mieux comprendre ce qui s'est produit lors de votre dernière visite. D'un autre côté, nous sommes heureux de savoir que vous avez apprécié votre repas. Merci d'avoir pris le temps de partager votre commentaire avec nous.

    Report
22. LP

    LaurieP

    Toronto

    1 review

    5.0

    1 review

    Dined on November 12, 2022

    overall5food5service5ambience5

    Nous avons découvert ce restaurant à l'occasion de MTL à table et j'ai adoré ma soirée. Coktails, repas, ambiance et service juste parfait! Je recommande sans hésitation!

    NelliResponded on November 16, 2022Merci LaurieP. Nous espérons vous recevoir bientôt pour une autre superbe soirée!

    Report
23. DS

    DesireeS

    1 review

    2.0

    1 review

    Dined on November 6, 2022

    overall2food1service2ambience3

    Premièrement, les serveurs ont pris beaucoup de temps avant de venir nous voir à la table. Deuxièmement, dans le menu mtl à table il n'avait pas tous les choix disponibles. Troisièmement, le repas était froid, mais le chef à refait le repas heureusement. Une fois que le service était commencé c'était rapide. Le gérant aurait pu proposé un autre plat dans le menu pour remplacer celui qui manquait. Les repas n'étaient pas impressionnant désolé.

    NelliResponded on November 8, 2022Bonjour DesireeS. Nous sommes désolés d'apprendre que votre expérience au Nelli n'était pas à la hauteur de vos attentes. Nous ferons un suivi avec l'équipe pour s'assurer que cette situation ne se reproduise plus. Merci

    Report
24. MP

    MarPi

    1 review

    3.0

    1 review

    Dined on November 5, 2022

    overall3food4service3ambience3

    Drink was ok, not extra. Meal was not well cooked the first time The waitress laughed at us for asking for a real cooked meal. But the second time, the plate was great.

    NelliResponded on November 8, 2022Hi MarPi. Thank you for your comments. We are happy to see your meal ended on a positive note.

    Report
25. M

    Mora

    Montreal

    8 reviews

    2.0

    8 reviews

    Dined on November 4, 2022

    overall2food1service3ambience3

    Nourriture extrêmement décevante...Dans le cadre de Montréal à table. L'entrée composée de 2 feuilles de laitue et d'une espèce de nem frit suintant l'huile pompeusement babptisé 'cigare au canard'. La lotte était sèche. Quant au dessert, ça sentait le gateau industriel pré-commandé sorti tout droit de la boîte et pas confectionné sur place...Le carré d'agneau qu'avait chosi la personne qui m'accompagnait n'était pas tellement mieux apparemment... Bref, 0 pointé sur toute la ligne...Ça reste une cuisine bistro d'hôtel...On ne m'y reverra plus.

    NelliResponded on November 8, 2022Bonjour Mora. Merci pour vos commentaires. Ils seront partagés avec l'équipe en cuisine. Nous sommes désolés d'apprendre que votre expérience n'était pas à la hauteur de vos attentes.

    Report
26. JM

    JoseeM

    1 review

    4.0

    1 review

    Dined on November 4, 2022

    overall4food4service4ambience4

    Bonne ambaince, bon service et excellent rapport qualité, prix

    NelliResponded on November 8, 2022Bonjour JoseeM. Merci pour votre commentaire.

    Report
27. GG

    GenevieveG

    Montreal

    1 review

    4.0

    1 review

    Dined on November 4, 2022

    overall4food4service5ambience4

    For the Mtl a table festival, the menu was delicious, the service was excellent and attentive ; however the noise level made it difficult to sustain a conversation with my partner.

    NelliResponded on November 8, 2022Good morning GenevieveG, Thank you for taking the time to share your review with us.

    Report
28. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 4, 2022

    overall5food5service5ambience5

    Excellente expérience dans le cadre de Montréal à table. Tout était savoureux et le service professionnel et courtois. Une adresse à recommander.

    NelliResponded on November 8, 2022Bonjour! Merci d'avoir pris le temps de partager vos commentaires avec nous. Nous espérons vous revoir bientôt pour une autre soirée mémorable!

    Report
29. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on November 3, 2022

    overall5food5service5ambience5

    Loved it- going back for breakfast tomorrow morning!

    NelliResponded on November 8, 2022Good morning! Thank you for your review. See you later!

    Report
30. O

    Outandabout

    Montreal

    12 reviews

    4.0

    12 reviews

    Dined on November 3, 2022

    overall4food4service5ambience5

    Original, well-executed and well-balanced dishes. An example of this was the outstanding dessert: Entremet de gianduja, biscuit au chocolat et praliné de noisettes where the sweet chocolate was perfectly balanced with the savoury taste of the hazelnuts and the smooth praliné was equally well balanced with the crisp biscuits au chocolat bottom and whole hazelnuts. A pleasure for all the senses as every dish was well presented. Knowledgeable and attentive service and a lovely warm setting made the evening a real pleasure.

    NelliResponded on November 8, 2022Thank you Outandabout. Chef will really appreciate your comments. We are pleased to know you had a great time at Nelli. We hope to see you again soon for another culinary experience! Have a lovely day.

    Report
31. E

    Emmanuelle

    1 review

    4.0

    1 review

    Dined on October 30, 2022

    overall4food4service4ambience4

    The dish was Benedict eggs with a latte. It was delicious, but it all comes into small format. I was still hungry, and I am not a big eater.

    NelliResponded on November 8, 2022Good morning Emmanuelle, Thank you for your comments. They are important for us.

    Report
32. OT

    OpenTable Diner

    Montreal

    1 review

    5.0

    1 review

    Dined on October 24, 2022

    overall5food5service5ambience5

    Caitlyn was fantastic and very knowledgeable about the menu

    NelliResponded on October 24, 2022Thank you for your review! We are lucky to have her in our team!

    Report
33. OT

    OpenTable Diner

    Montreal

    4 reviews

    vip
    2.0

    4 reviews

    Dined on October 20, 2022

    overall2food2service1ambience3

    Décevant... Service nul. Trop cher.

    NelliResponded on December 14, 2022Bonjour. Nous sommes désolés d'entendre que vous n'avez pas apprécié votre expérience. S'il vous plaît, nous contacter par courriel pour en savoir davantage sur la situation. Merci

    Report
34. EB

    EzraB

    Edmonton

    1 review

    5.0

    1 review

    Dined on October 17, 2022

    overall5food5service5ambience5

    Wonderful food, beautiful atmosphere, and great service. They went above and beyond to give us what we requested- thank you!

    NelliResponded on October 24, 2022Good afternoon EzraB. We want to thank you for those nice comments. We always aim to deliver a unique experience to our guests. We hope to see you again very soon.

    Report
35. JG

    JennyG

    Montreal

    1 review

    5.0

    1 review

    Dined on October 10, 2022

    overall5food5service5ambience5

    Excellent service, the lady who served us including the man who brought us to the table were super nice. Love the food and the environment, will recommend to friends and family.

    NelliResponded on October 17, 2022Good afternoon JennyG Thank you so much for taking the time to share your feedback. We are glad to know you enjoy Nelli's atmosphere and meals. We hope to see you again soon with your friends and family.

    Report
36. MB

    MargaretB

    Philadelphia

    4 reviews

    vip
    2.0

    4 reviews

    Dined on October 9, 2022

    overall2food2service1ambience3

    Terrible service and mediocre food.

    NelliResponded on October 11, 2022Good morning MargaretB. We would like the opportunity to talk and investigate your feedback further. Please communicate with us by mail ; inforestos@hotelnelligan

    Report
37. T

    Tvp2019

    Atlanta

    9 reviews

    5.0

    9 reviews

    Dined on October 9, 2022

    overall5food5service5ambience5

    Great experience. Initial service to get drinks was a bit slow, but once they got going it was great. Terrific price for amount of food. Delicious. Beautiful cafe.

    Report
38. OT

    OpenTable Diner

    Toronto

    13 reviews

    vip
    5.0

    13 reviews

    Dined on October 8, 2022

    overall5food5service5ambience4

    Service was amazing, food as well - perfect late Saturday brunch menu.

    NelliResponded on October 17, 2022Thank you! We appreciate your comment.

    Report
39. R

    Rose

    Montreal

    3 reviews

    4.0

    3 reviews

    Dined on September 25, 2022

    overall4food3service5ambience5

    Plat un peu ordinaire compte tenu de l’endroit, à travailler. Excellent service tres courtois et aidant. Beau décor, très aéré et paisible. Très apprécié de pouvoir bruncher dans le calme. Par contre nous nous sommes d’abord fait aborder en anglais meme par la personne qui est venue porter nos assiettes. Je sais que le restau est dans un hôtel et probablement fréquenté par des touristes mais le charme de Montréal, sa force, c’est que nous parlons en français alors Bonjour avant Hello serait tout indiqué.

    NelliResponded on October 3, 2022Bonjour Rose, Merci pour votre commentaire. Nous sommes heureux de savoir que vous avez apprécié le service et le décor. D'un autre côté, soyez assuré que je ferai un suivi avec l'équipe du Nelli concernant la langue choisie. Au plaisir de vous revoir!

    Report
40. SF

    SaigeFaubert

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on September 24, 2022

    overall5food5service5ambience5

    Great wine selection and very knowledgeable sommelier!

    NelliResponded on September 27, 2022Thank you SaigeFaubert! We are lucky to have Hugo as our excellent sommelier. We hope to see you again very soon.

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