Onyx Steakhouse and Lounge - White Rock

4
icon/ic_reviewCreated with Sketch.
541 reviews
icon/ic_price_rangeCreated with Sketch.
CAN$51 and over
icon/ic_cuisineCreated with Sketch.
Steak
Onyx Steakhouse & Lounge in White Rock, British Columbia is a modern steakhouse and seafood restaurant. The kitchen serves only the freshest ingredients, hand chosen cuts of meat and market fresh seafood. There is a full bar that features a wide range of martinis and other classic cocktails. The atmosphere of Onyx Steakhouse & Lounge is trendy and vibrant and is a good place to have a fun evening out.

What 541 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on all time ratings
4.1
Food
4.1
Service
4.0
Ambience
3.6
Value
Noise · Moderate
85% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
MI
Vancouver
3 reviews
Dined on July 17, 2019
Overall 5Food 5Service 5Ambience 5

Great service, food was excellent delivered promptly and hot. All around good experience.

KA
1 review
Dined on June 26, 2019
Overall 3Food 4Service 3Ambience 3

Food was well prepared, appetizers and entree, just found it a little pricey for my taste and portion sizes

JC
Vancouver
1 review
Dined on June 16, 2019
Overall 4Food 4Service 4Ambience 4

We actually never ended up going... there was some sort of family emergency for the Onyx fam and the owner actually called me and had us set up at another restaurant .. apologized profusely, but I get it..
hey.. stuff happens.. no biggy. We ended up not going to the restaurant he had set up for us, but had said he would call me and hook me up with a $50 gift card to come back to the Onyx. I have been there twice before and really enjoyed it... just wanted the kidlets to come along as they have never been there before. Hopefully he calls with the gift card!! :)

DB
1 review
Dined on June 8, 2019
Overall 1Food 1Service 1Ambience 2

First off our food was cold all of it service was absolutely atrocious and terrible will never go back will tell everybody not to go there

Onyx Steakhouse and Lounge - White Rock
Responded on June 23, 2019

Hi Dave, Thank you so much for taking my call today and again a million apologies with regards to your last visit. We look forward to inviting you back towards the end of Summer. Look forward to seeing you soon. Best Regards, Nicholas & Angela Popoff Owners

Report
DP
1 review
Dined on June 7, 2019
Overall 3Food 4Service 2Ambience 4

Very convenient to my home. Have eaten there 15 times or so really wanting this to be my favorite given its location. Always find the service to be very poor and to be honest....i dont have high expectations. Given the price point...i am looking for similar to the Keg. They are batting 0 percent with that comparison. I love the food and wine selection and keep wanting to love my time here. Overall i would call the level of service horrific in each if the times i have been. Waiting 30 plus min for a drink. Very disorganized and over an hour for food to arrive once ordered. We have brought new people in each of the times we have gone and each time our guests have commented how poor the service was. Food has been average most times with the odd exception of fantastic with the odd appy. Hope the feedback helps as my note comes from a place of wanting it to be a great restaurant especially given its price point. Each time i have visited my bill has been 250 to 350.00

Onyx Steakhouse and Lounge - White Rock
Responded on June 23, 2019

Hi Darmon, Thank you for your feedback. Since you were in we have completely rebuilt our team front to back and are working very hard on delivering 5 star service to our guests. We would very much like the opportunity to invite you back and show you all the hard work, training, and investing we have been doing at ONYX. I left you a vm earlier with my contact information. Sincerely, Nicholas + Angela Popoff Owners

Report
KO
New York Area
3 reviews
Dined on May 12, 2019
Overall 2Food 3Service 4Ambience 4

This was the second time that we have been disappointed! It was Mother’s Day. There was a sign out on the street for Happy Hour YET there was no happy hour. On the menu, there was Prime Rib dinner for 19.95, yet there was NO Prime Rib dinner for 19.95.
The owner was working that night and was surly and NON welcoming. Our friends walked us to door, and I said to the Hostess, ‘we are early for our reservation but we are going to have a happy hour drink with these two first.’ The owner chirped, ‘there is No Happy Hour’. I then said, ‘well you should remove the sign from out front then!’ He stormed off. So did our friends.
I don’t get how ppl can treat customers like this and expect them to return!
Our server was very nice though and the 32 dollar prime rib was mediocre at best. The 19 dollar glass of wine was more difficult to swallow.
We will not be going back.

DB
1 review
Dined on April 26, 2019
Overall 4Food 2Service 5Ambience 5

Beautiful place with attentive service. Ambience was nice, it was the perfect spot for a romantic date. My only comment is I ordered an Oscar topper which was not at all what I expected. It did come on the side, but I just poured it over my steak without tasting it. They should indicate on the menu there are different spices in it, I didn't like the Oscar topper and it ruined my steak. I would highly recommend this restaurant other than my Oscar mishap!

RB
Las Vegas
3 reviews
Dined on April 18, 2019
Overall 5Food 5Service 5Ambience 4

Our dinners were prepared perfectly, my husband ordered the rack of venison and our wonderful server JoJo came to tell it would be a bit longer as the cook didn’t like what they had and had sent to their butcher shop for a fresh one, and he said it was delicious. This was not our first visit and won’t be our last, it’s one of our favorite places to dine.

KA
Vancouver
8 reviews
Dined on April 9, 2019
Overall 3Food 4Service 2Ambience 4

We have dined at the Onyx on numerous occasions...from birthdays to casual dinners to New Year's eve celebration, and I have to say that our last trip there was disappointing. We drive in from Chilliwack for appointments and whenever possible have dinner at the Onyx. There appeared to be a dinner meeting of some sort upstairs, and probably the servers were busy up there. Our server, although I may have tried (he was actually the bartender) failed miserably. He got our drink and appy order and totally forgot to come back and get our dinner order. I had to find him to do that. He completely forgot to bring the coffee that was ordered, and once again I had to find him and ask for that. My steak was fine, but my partners was overdone......and no we didn't mention it as things had already been fairly delayed and we were hungry. We will return, as we have always enjoyed good food and service in the past.....but I hope our last trip is not a sign of the future.

PD
1 review
Dined on April 6, 2019
Overall 4Food 4Service 3Ambience 3

While the meals were delicious and we thoroughly enjoyed them, the value was not quite there. We were left a little wanting... 'Al La Carte', pricing was quite high both on main and sides compared to other steak houses. One side was missed, so ended up waiting 5+ mins for asparagus..? (was comp'd tho), still, spoiled ambience as sat and waited for them, to avoid eating them by themselves. Would recommend with disclaimer of quite high $$ for what you get.

SS
1 review
Dined on February 20, 2019
Overall 4Food 5Service 5Ambience 4

The best part was the service we got from the waitress VINCE. He was an excellent server waitress. He made us feel beyond welcoming and provided the best service ever i have eaten in any restaurant. So koodos. Few mistakes by chef but no big deal was been taken care by restaurant so I definitely recommend anyone to please try this place and you sure will be happy

OT
Vancouver
2 reviews
Dined on February 14, 2019
Overall 2Food 4Service 2Ambience 3

Everything I ordered you ran out of, and didn’t even let me know until almost 20 minutes later for the appetizer and another 30 for my steak. My wife’s dinner contained mushrooms, even though it is not specified on the menu, and she is allergic to them. We were then told that they weren’t suppose to be there, and given a very quick “sorry”. All of this and not once did a manager come speak to us, the lack of communication there was honestly felt very upsetting and uncomfortable. I understand that it was Valentine’s Day and it was busy, but of all the problems we had it didn’t seem like anyone cared. My wife’s dinner was taken care of, but that is really the last thing you want when you go out for a special occasion.

Onyx Steakhouse and Lounge - White Rock
Responded on March 2, 2019

Hello, We apologize for how your evening went and was not the outcome we wanted either. Unfortunately with the snow storm that evening all of our early reservations were very late and our 7pm and on reservations were either on time or early. This created a major bottle neck in all areas of our business and for that again we apologize. We would like to make this right for you and would hope that you would reach out to us at info@onyxsteakhouse.ca to discuss further. Sincerely

Report
T
Vancouver
31 reviews
Dined on February 14, 2019
Overall 1Food 2Service 1Ambience 2

Came for Valentine's Day, spent more than 1.5 hrs mostly waiting. Steak was ordered medium, came rare, sent back, came well done and with strong cumin taste. Best part of meal was the salad. I don't have anything good to say.

Onyx Steakhouse and Lounge - White Rock
Responded on March 2, 2019

Hello, We apologize for how your evening went and was not the outcome we wanted either. Unfortunately with the snow storm that evening all of our early reservations were very late and our 7pm and on reservations were either on time or early. This created a major bottle neck in all areas of our business and for that again we apologize. We would like to make this right for you and would hope that you would reach out to us at info@onyxsteakhouse.ca to discuss further. Sincerely

Report
E
Vancouver
64 reviews
Dined on February 7, 2019
Overall 5Food 5Service 5Ambience 4

Meat is fresh and everything is delicious! It's a little pricey and main menu is ala cart. There are also more economical items like burgers but we typically go for the steak! The service was friendly and great, we have been before and will go again when we are in the mood for some good red meat! Happy hour is also good, check it out!

L
Vancouver
4 reviews
Dined on February 2, 2019
Overall 4Food 4Service 5Ambience 5

We absolutely enjoyed our date, however the only set back was the House steak rub had a very noticeable black liquorice/ Sambuca flavour that I was not a fan of. I was surprised that was such a dominate flavour as it is not loved by a lot of people. I did ask for mine not to have it however it still had the flavour as I’m sure it is cooked on the same grills. With that being said, the steaks we had were great cuts of meat and cooked perfectly! Also the server and cook were very accommodating to my dissatisfaction in the flavour. If you like black liquorice then you will love it because everything else was excellent.

SR
1 review
Dined on February 2, 2019
Overall 5Food 5Service 5Ambience 5

Great steaks and side dishes. Overall a great experience

OT
Vancouver
3 reviews
Dined on February 1, 2019
Overall 5Food 5Service 5Ambience 5

My favourite restaurant in WhiteRock, unique menus fabulous wine selection and superb service!

DS
1 review
Dined on February 1, 2019
Overall 5Food 5Service 5Ambience 5

The service was great, the food was even better. A little pricey but absolutely worth it.

D
Seattle
1 review
Dined on January 27, 2019
Overall 3Food 2Service 3Ambience 3

Did nit hv Yorkshire pudding but did delete cost of one me

TM
1 review
Dined on January 19, 2019
Overall 5Food 5Service 5Ambience 5

Excellent and attentive service. Great dishes and nice choices of beef and seafood.

TF
Vancouver
2 reviews
Dined on January 17, 2019
Overall 5Food 5Service 5Ambience 4

Great service and a wonderful meal. Brought my mother for her birthday and she also really enjoyed it. Outstanding service.

AL
Vancouver
1 review
Dined on January 16, 2019
Overall 4Food 5Service 4Ambience 4

Good food and warm, welcoming service. Will definitely go again.

R
Vancouver
5 reviews
Dined on January 15, 2019
Overall 5Food 5Service 5Ambience 5

We went for my husband's birthday. The service and food was spectacular. Loved their popcorn!

We have been in the past and have never had a bad meal.

Hope to go back again soon.

SO
1 review
Dined on January 12, 2019
Overall 4Food 3Service 5Ambience 4

We came here for the first time and loved it. We had a great time and enjoyed the food and wine. The atmosphere and service was excellent. We will return as well as recommend. Tj was excellent and we hope to have her again.

Thanks Tj

TT
Vancouver
4 reviews
Dined on January 12, 2019
Overall 3Food 3Service 3Ambience 2

Unfortunately the restaurant was cool as every time the door opened cold air rushed in. Service was good. Serving popcorn versus bread or similar at the table seems somewhat odd. Not what I would expect from a Steakhouse or for the prices on the menu and makes me wonder why would they think that is a good idea.

Onyx Steakhouse and Lounge - White Rock
Responded on January 23, 2019

Hello Todd, We like to be fun, unique, and different and make trends rather than follow them. Most importantly though we do it to give our guests the opportunity to try our signature steak rub before we rub their steak with it (if they ordered steak). Again keeping with being unique, fun and different so is our signature rub. We know that 99% of guests love our rub however for those 1% that don't we want to catch that right away and not season their steak with our signature rub.

Report
CG
1 review
Dined on December 31, 2018
Overall 5Food 5Service 5Ambience 4

We’ve dined at Onyx a number of times and we’ve always enjoyed the service and the food! My husband and I like a good wine and the selection is fantastic! We sat upstairs this last visit and we prefer the high-top tables on the main floor by the windows however given that it was New Years Eve, we were just happy we were able to get a reservation. Zachary was our server and he was awesome! It’s on our list as one of our favourite spots to frequent in White Rock!!

M
1 review
Dined on December 29, 2018
Overall 3Food 3Service 3Ambience 4

Great for steak lovers, not so great for family members/dining guests who don’t like steak. No light choices either. Pasta sauce is heavy. Potato wedges are overcooked. Ahi cone is good. Steak lovers will appreciate the selection and grilling choices.
One of the few nice places in White Rock for special occasion dining, too bad they don’t have something decent for the non-steak folks. This rules it out as a choice when everyone in the family is not on board with meat. The seafood and chicken choices are just ok. The salad gets a thumbs down

OT
Seattle
1 review
Dined on December 24, 2018
Overall 5Food 5Service 5Ambience 5

The food was amazing and the service was exceptional!

S
1 review
Dined on December 22, 2018
Overall 5Food 5Service 5Ambience 5

My girlfriend and myself were staying in white rock on our way to the island for a visit. We found this place and were blowen away by everything about onyx. The service was incredible, the food was perfectly prepared and the drinks couldn’t have been better. Would have stayed all night if we could!

JS
1 review
Dined on December 21, 2018
Overall 2Food 4Service 1Ambience 3

We were disappointed with the meat room. The service was super slow and they got our dishes wrong. I think that people should not be seated upstairs if they don’t have enough staff to cater to the patrons.

MI
Vancouver
4 reviews
Dined on December 20, 2018
Overall 5Food 5Service 5Ambience 5

Great service, food was really good. One of our favourite places to have a nice meal

JO
1 review
Dined on December 15, 2018
Overall 3Food 4Service 2Ambience 3

It was great food...however, for a fully booked restaurant they were short handed at the bar...we had to wait quite a bit for our first order of cocktails. Half of the tables are "high seats" so be aware of that when you reserve.

m
1 review
Dined on December 15, 2018
Overall 3Food 3Service 4Ambience 4

We had the lobster salads which took 40 minutes to get. A little lacking in the lobster flavour and quantity of lobster meat. Our server was apologetic and thanked us for our patience. Perhaps another visit to try a steak.

TW
1 review
Dined on December 14, 2018
Overall 5Food 5Service 5Ambience 5

Thoroughly enjoyed the entire experience at Onyx. We are eagerly awaiting a return visit very soon and have altrady told many friends what a wonderful evening they will enjoy at Onyx. Thank-you for a wonderful experience.
Todd Wiltshire
Surrey BC.

OT
Vancouver
2 reviews
Dined on December 7, 2018
Overall 4Food 4Service 5Ambience 5

A really lovely evening with friends at this higher end restaurant. Initially, at 6,30pm, the music was too loud and, IMO, too upbeat for the type of restaurant. Our server, Blake, was incredibly responsive, turned down the volume, and checked back often to ensure we were happy.

BH
1 review
Dined on December 1, 2018
Overall 3Food 2Service 4Ambience 3

Disappointed. Mediocre and overpriced. 3rd visit - would not return.
Too much fennel (or similar) seasoning on the steaks. Too much sugar lacing the rest of the food.
Please go back to basics!!!

J
Vancouver
1 review
Dined on November 25, 2018
Overall 5Food 5Service 5Ambience 5

An excellent experience. The food was amazing and our server Vince was wonderful! My only comment would be that it would be great if the side would be included in the meal, bringing the cost down. Please send coupons, when available, so that we can come more often🙂

OT
Vancouver
1 review
Dined on November 24, 2018
Overall 1Food 2Service 2Ambience 3

Way overpriced for the quality. Steak wasn’t cooked to my liking and all the food tasted the same. COATED with sugar.

A
Vancouver
3 reviews
Dined on November 18, 2018
Overall 1Food 2Service 3Ambience 3

Its too bad, because the food itself would have been great - except that my fish was overcooked the first time and undercooked the 2nd. I did not go for 3rd times the charm. Service was OK but for the menu prices, we were glad the prime rib was on special because there's no way I would pay $60+ for that piece of meat. Super friendly staff, just couldn't get it together with the kitchen. This is my second go at this place and sadly I will not be returning. The Pearl was much better!

OT
1 review
Dined on November 11, 2018
Overall 5Food 5Service 5Ambience 4

Great food, Great Service, very friendly staff. :). Only issue was a draft from the door, but I’d highly recommend this place!

1
2
3
14