Onyx Steakhouse and Lounge - White Rock

4.1
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563 reviews
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CAN$51 and over
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Steak
Onyx Steakhouse & Lounge in White Rock, British Columbia is a modern steakhouse and seafood restaurant. The kitchen serves only the freshest ingredients, hand chosen cuts of meat and market fresh seafood. There is a full bar that features a wide range of martinis and other classic cocktails. The atmosphere of Onyx Steakhouse & Lounge is trendy and vibrant and is a good place to have a fun evening out.

What 563 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.3
Food
4.2
Service
4.2
Ambience
3.7
Value
Noise · Moderate
70% of people would recommend it to a friend
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OT
1 review
Dined 6 days ago
Overall3Food3Service3Ambience3

Steak was excellent but the side dishes are not very good. Nothing special about them. The service was okay not exceptional. The ambiance is okay.

E
Vancouver
69 reviews
Dined on January 2, 2020
Overall5Food5Service5Ambience5

The food was delicious, fresh tasty nicely presented. We shared happy hour appies, steak fries, ahi bites, steak.bruchetta and prawns. For meals we had filtet's, ahi tuna and chicken meal, we shared cauliflower, beets, brussel sprouts and mushrooms for sides. And we shared fresh baked desserts.... the apple galette and the giant cookie, everything was amazing and the service was exceptional! It's a little pricey but excellent!

OT
Vancouver
1 review
Dined on December 31, 2019
Overall5Food5Service5Ambience5

New Year’s Eve / no Tomahawk steak but the rib bone in was delicious!

EA
Vancouver
9 reviews
Dined on December 31, 2019
Overall5Food5Service5Ambience5

We celebrated New Year’s Eve here as we could walk to the restaurant 😊 The food was delicious & the waiter was friendly & helpful. We were placed at a table in the window, which I had requested, so we were away from the noisier part of the restaurant. Thank you!

J
Vancouver
3 reviews
Dined on December 31, 2019
Overall4Food5Service3Ambience5

Onyx is our anniversary goto spot. Booked an early seating @ 4:30 on purpose. The service started and remained more relaxed after a wrong dish was served. It was getting very busy and we won't be dissuaded from returning again. The food was outstanding!

S
1 review
Dined on December 27, 2019
Overall2Food3Service4Ambience3

Service and setting was fabulous but food very expensive and over priced! More expensive then Keg...

Onyx Steakhouse and Lounge - White Rock
Responded on January 1, 2020

Hello Sandy, Thank you for leaving us a review. Yes in some cases we are more expensive then the Keg and we are proud of that. The reason why we are proud of that is because unlike the Keg we serve only fresh never frozen beef and only serve AAA Canadian Angus and USDA Prime Beef. We would never have AA beef on our menu.

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F
Las Vegas
2 reviews
Dined on December 14, 2019
Overall4Food4Service4Ambience4

Good food, lively venue, perfect neighborhood steak house. Oysters were great, steak was perfect. Bread could use some attention - crostini doesn't mean stale bread. Service was good. To get 5 stars, their quality should match their prices which are on the higher end of the scale. We'd go back.

DH
Vancouver
1 review
Dined on December 13, 2019
Overall4Food5Service4Ambience3

We waited a long time for dinner but the food was worth it!

GB
1 review
Dined on December 13, 2019
Overall3Food3Service3Ambience3

I am saying this because it was too much like a keg.

SG
1 review
Dined on December 3, 2019
Overall5Food5Service5Ambience5

Outstanding steak (as usual)!!
Brussels sprouts were a little over done - service was attentive and friendly. Highly recommend!

OT
1 review
Dined on November 23, 2019
Overall2Food2Service2Ambience3

I took my son to Onyx for the Tomahawk steak for his 17 th birthday . I mentioned it several times and not once was his special day acknowledged . We ordered stuffed onions rings which were burnt on the bottom and cold inside. ( we could hear from our table the fryer was broken and waiter told me that they were pan fried ). I sent them back . When the Tomahawk came out the waiter started to carve it up and place the meat on our plates . Whilst doing this he dropped a piece on the floor . I was shocked and told him so. The waiter continued to carve up the steak and he dropped another piece on the floor . ( our steak was cooked medium and he replaced the steak he dropped with well done prime rib ) After dinner was done the waiter gave us our soft drinks for free and a jar of steak rub . My son was given a piece of cheesecake for his birthday complimentary. It was our first and last time here as for the cost of the meal the food was average and the service was below standard.

Onyx Steakhouse and Lounge - White Rock
Responded on November 30, 2019

Hello, We are truly apologetic for your experience and certainly would like the opportunity to make things right. Can you please reach out to us at info@onyxsteakhouse.ca Sincerely, Nicholas & Angela Popoff Owners

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DS
Vancouver
1 review
Dined on November 16, 2019
Overall3Food2Service5Ambience4

we went there for Dine out White Rock,
the service was excellent, the food was so-so, the soup was supposed to be Mushroom, we got some sour cauliflower soup, the staff made it right and gave us a salad instead. the petit filet mignons were overdone

MS
Vancouver
13 reviews
Dined on November 16, 2019
Overall4Food4Service5Ambience4

There is no more complimentary popcorn when dining. Sadly, the size of the steaks decreased and the price increased. Menu options have changed since last time there (was several months ago, so it definitely wasn’t recent).

Kelsey was a great server, very personable. Alex knew his wine; however, the one we wanted they were out of it but the recommendation for another was on point.

Would visit just prefer the old way, but totally get it.

Onyx Steakhouse and Lounge - White Rock
Responded on November 23, 2019

Hi Michelle, Thank you so much for your feedback. We still do serve our complimentary popcorn so I think that was just a miss on our end we do apologize. We have not decreased the size of our steaks since your last visit so I cannot provide any further comment with regards to that and with regards to price sadly most things in life increase in price over time. Would love to learn more about what the "old way" means. Did we remove a favourite item of yours? Thanks again for dining with us!

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L
1 review
Dined on November 13, 2019
Overall3Food4Service5Ambience5

Had the White Rock Dine out special. Steak was very good. They kindly switched the polenta for mashed potatoes. Would not have been happy with polenta.

JK
1 review
Dined on October 26, 2019
Overall5Food5Service4Ambience4

Our first time dining here and we had a fantastic time. The bone-in filet mignon was one of the best steaks I've ever had, tons of flavor and it just melts on your mouth. My date loved their petite fillet and we tried the beat duo and steak fries on our servers recommendation and those were excellent too. We will definitely be back again!

F
1 review
Dined on October 26, 2019
Overall5Food5Service5Ambience5

Amazing experience from start to finish. We enjoyed the Bone In Filet Mignon and the Bone In New York Striploin. Our server informed us that both steaks were over 50 days of age and that would be phenomenal. So happy we took his recommendation. Sides were very good as well. The wine list is incredible showcasing a bottle of wine that is $10,000! Their sommelier Alex knew his stuff and made an excellent recommendation. They recently hired a Bar Chef who's name I cannot remember but his drinks were outstanding. Can't wait to go back and try the one that comes to your table in this glass globe and is smoking!

D
1 review
Dined on October 25, 2019
Overall4Food4Service5Ambience5

Had a business meeting, food was great and service was on point.

N
1 review
Dined on October 19, 2019
Overall2Food3Service2Ambience4

Our server doesn't have the training to work in restaurant of this level, fault is on management. The restaurant false advertised. Only when insisted, I received the amount of discount shown on the ad.

DB
Vancouver
3 reviews
Dined on October 19, 2019
Overall2Food3Service2Ambience4

We’ve enjoyed Onyx in the past but in our last few visits have had a string of issues.
This last visit was terrible from start to finish. Our server wasn’t comfortable or knowledgeable with serving. It was awkward and uncomfortable. But paired with the weak bar tending it wasn’t completely all his fault. Took time getting drinks to table, when finally ordered, to the point that the ice in the martini had watered down the whole drink.
Wrong sides were brought out, then waited for correct ones but had finished mains already. One steak was chewy. Salad was wilted. And creme brûlée was burnt, not brûléed.
Yes drinks were taken off as well as dessert but whole experience was tainted.
The night was just an overpriced unfulfilling headache.

SK
Vancouver
2 reviews
Dined on October 19, 2019
Overall1Food1Service1Ambience1

Server forgot about us, so I complained then they gave us a new server who was sweet. Unfortunately though by that point we had been there for 45 mins and had only one drink and no order taken. Our food took another 30 mins, and was not very good. Then they offered us complimentary dessert as an apology, which would have been nice but it took another 30 mins to come. It seems they may have new owners, or all new staff? We won't be back.

RO
1 review
Dined on October 18, 2019
Overall5Food5Service3Ambience5

The food was great and our table was ready right on time. Right decor and perfect lighting. Service was ok but we had to wait about an hour before even our appetizers arrived. A 1 hour wait is just way to long and not acceptable.

I
Vancouver
5 reviews
Dined on October 12, 2019
Overall5Food5Service5Ambience5

We had a group of 15 for my husbands birthday and the staff was knowledgeable, accommodating and friendly!
Our waters were constantly topped up, we never had to ask. ( this is a big deal for me )
Our food was fresh and hot, and everyone got what they asked for, there were no mistakes.
The bills came out accurately with no mistakes.

Our friends had never been here before and now they can’t wait till we go back!

MI
Vancouver
3 reviews
Dined on July 17, 2019
Overall5Food5Service5Ambience5

Great service, food was excellent delivered promptly and hot. All around good experience.

KA
1 review
Dined on June 26, 2019
Overall3Food4Service3Ambience3

Food was well prepared, appetizers and entree, just found it a little pricey for my taste and portion sizes

JC
Vancouver
1 review
Dined on June 16, 2019
Overall4Food4Service4Ambience4

We actually never ended up going... there was some sort of family emergency for the Onyx fam and the owner actually called me and had us set up at another restaurant .. apologized profusely, but I get it..
hey.. stuff happens.. no biggy. We ended up not going to the restaurant he had set up for us, but had said he would call me and hook me up with a $50 gift card to come back to the Onyx. I have been there twice before and really enjoyed it... just wanted the kidlets to come along as they have never been there before. Hopefully he calls with the gift card!! :)

DB
1 review
Dined on June 8, 2019
Overall1Food1Service1Ambience2

First off our food was cold all of it service was absolutely atrocious and terrible will never go back will tell everybody not to go there

Onyx Steakhouse and Lounge - White Rock
Responded on June 23, 2019

Hi Dave, Thank you so much for taking my call today and again a million apologies with regards to your last visit. We look forward to inviting you back towards the end of Summer. Look forward to seeing you soon. Best Regards, Nicholas & Angela Popoff Owners

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DP
1 review
Dined on June 7, 2019
Overall3Food4Service2Ambience4

Very convenient to my home. Have eaten there 15 times or so really wanting this to be my favorite given its location. Always find the service to be very poor and to be honest....i dont have high expectations. Given the price point...i am looking for similar to the Keg. They are batting 0 percent with that comparison. I love the food and wine selection and keep wanting to love my time here. Overall i would call the level of service horrific in each if the times i have been. Waiting 30 plus min for a drink. Very disorganized and over an hour for food to arrive once ordered. We have brought new people in each of the times we have gone and each time our guests have commented how poor the service was. Food has been average most times with the odd exception of fantastic with the odd appy. Hope the feedback helps as my note comes from a place of wanting it to be a great restaurant especially given its price point. Each time i have visited my bill has been 250 to 350.00

Onyx Steakhouse and Lounge - White Rock
Responded on June 23, 2019

Hi Darmon, Thank you for your feedback. Since you were in we have completely rebuilt our team front to back and are working very hard on delivering 5 star service to our guests. We would very much like the opportunity to invite you back and show you all the hard work, training, and investing we have been doing at ONYX. I left you a vm earlier with my contact information. Sincerely, Nicholas + Angela Popoff Owners

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KO
New York Area
3 reviews
Dined on May 12, 2019
Overall2Food3Service4Ambience4

This was the second time that we have been disappointed! It was Mother’s Day. There was a sign out on the street for Happy Hour YET there was no happy hour. On the menu, there was Prime Rib dinner for 19.95, yet there was NO Prime Rib dinner for 19.95.
The owner was working that night and was surly and NON welcoming. Our friends walked us to door, and I said to the Hostess, ‘we are early for our reservation but we are going to have a happy hour drink with these two first.’ The owner chirped, ‘there is No Happy Hour’. I then said, ‘well you should remove the sign from out front then!’ He stormed off. So did our friends.
I don’t get how ppl can treat customers like this and expect them to return!
Our server was very nice though and the 32 dollar prime rib was mediocre at best. The 19 dollar glass of wine was more difficult to swallow.
We will not be going back.

DB
1 review
Dined on April 26, 2019
Overall4Food2Service5Ambience5

Beautiful place with attentive service. Ambience was nice, it was the perfect spot for a romantic date. My only comment is I ordered an Oscar topper which was not at all what I expected. It did come on the side, but I just poured it over my steak without tasting it. They should indicate on the menu there are different spices in it, I didn't like the Oscar topper and it ruined my steak. I would highly recommend this restaurant other than my Oscar mishap!

L
Las Vegas
3 reviews
Dined on April 18, 2019
Overall5Food5Service5Ambience4

Our dinners were prepared perfectly, my husband ordered the rack of venison and our wonderful server JoJo came to tell it would be a bit longer as the cook didn’t like what they had and had sent to their butcher shop for a fresh one, and he said it was delicious. This was not our first visit and won’t be our last, it’s one of our favorite places to dine.

KA
Vancouver
9 reviews
Dined on April 9, 2019
Overall3Food4Service2Ambience4

We have dined at the Onyx on numerous occasions...from birthdays to casual dinners to New Year's eve celebration, and I have to say that our last trip there was disappointing. We drive in from Chilliwack for appointments and whenever possible have dinner at the Onyx. There appeared to be a dinner meeting of some sort upstairs, and probably the servers were busy up there. Our server, although I may have tried (he was actually the bartender) failed miserably. He got our drink and appy order and totally forgot to come back and get our dinner order. I had to find him to do that. He completely forgot to bring the coffee that was ordered, and once again I had to find him and ask for that. My steak was fine, but my partners was overdone......and no we didn't mention it as things had already been fairly delayed and we were hungry. We will return, as we have always enjoyed good food and service in the past.....but I hope our last trip is not a sign of the future.

PD
1 review
Dined on April 6, 2019
Overall4Food4Service3Ambience3

While the meals were delicious and we thoroughly enjoyed them, the value was not quite there. We were left a little wanting... 'Al La Carte', pricing was quite high both on main and sides compared to other steak houses. One side was missed, so ended up waiting 5+ mins for asparagus..? (was comp'd tho), still, spoiled ambience as sat and waited for them, to avoid eating them by themselves. Would recommend with disclaimer of quite high $$ for what you get.

SS
1 review
Dined on February 20, 2019
Overall4Food5Service5Ambience4

The best part was the service we got from the waitress VINCE. He was an excellent server waitress. He made us feel beyond welcoming and provided the best service ever i have eaten in any restaurant. So koodos. Few mistakes by chef but no big deal was been taken care by restaurant so I definitely recommend anyone to please try this place and you sure will be happy

OT
Vancouver
2 reviews
Dined on February 14, 2019
Overall2Food4Service2Ambience3

Everything I ordered you ran out of, and didn’t even let me know until almost 20 minutes later for the appetizer and another 30 for my steak. My wife’s dinner contained mushrooms, even though it is not specified on the menu, and she is allergic to them. We were then told that they weren’t suppose to be there, and given a very quick “sorry”. All of this and not once did a manager come speak to us, the lack of communication there was honestly felt very upsetting and uncomfortable. I understand that it was Valentine’s Day and it was busy, but of all the problems we had it didn’t seem like anyone cared. My wife’s dinner was taken care of, but that is really the last thing you want when you go out for a special occasion.

Onyx Steakhouse and Lounge - White Rock
Responded on March 2, 2019

Hello, We apologize for how your evening went and was not the outcome we wanted either. Unfortunately with the snow storm that evening all of our early reservations were very late and our 7pm and on reservations were either on time or early. This created a major bottle neck in all areas of our business and for that again we apologize. We would like to make this right for you and would hope that you would reach out to us at info@onyxsteakhouse.ca to discuss further. Sincerely

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T
Vancouver
31 reviews
Dined on February 14, 2019
Overall1Food2Service1Ambience2

Came for Valentine's Day, spent more than 1.5 hrs mostly waiting. Steak was ordered medium, came rare, sent back, came well done and with strong cumin taste. Best part of meal was the salad. I don't have anything good to say.

Onyx Steakhouse and Lounge - White Rock
Responded on March 2, 2019

Hello, We apologize for how your evening went and was not the outcome we wanted either. Unfortunately with the snow storm that evening all of our early reservations were very late and our 7pm and on reservations were either on time or early. This created a major bottle neck in all areas of our business and for that again we apologize. We would like to make this right for you and would hope that you would reach out to us at info@onyxsteakhouse.ca to discuss further. Sincerely

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E
Vancouver
70 reviews
Dined on February 7, 2019
Overall5Food5Service5Ambience4

Meat is fresh and everything is delicious! It's a little pricey and main menu is ala cart. There are also more economical items like burgers but we typically go for the steak! The service was friendly and great, we have been before and will go again when we are in the mood for some good red meat! Happy hour is also good, check it out!

L
Vancouver
4 reviews
Dined on February 2, 2019
Overall4Food4Service5Ambience5

We absolutely enjoyed our date, however the only set back was the House steak rub had a very noticeable black liquorice/ Sambuca flavour that I was not a fan of. I was surprised that was such a dominate flavour as it is not loved by a lot of people. I did ask for mine not to have it however it still had the flavour as I’m sure it is cooked on the same grills. With that being said, the steaks we had were great cuts of meat and cooked perfectly! Also the server and cook were very accommodating to my dissatisfaction in the flavour. If you like black liquorice then you will love it because everything else was excellent.

SR
Vancouver
1 review
Dined on February 2, 2019
Overall5Food5Service5Ambience5

Great steaks and side dishes. Overall a great experience

OT
Vancouver
3 reviews
Dined on February 1, 2019
Overall5Food5Service5Ambience5

My favourite restaurant in WhiteRock, unique menus fabulous wine selection and superb service!

DS
1 review
Dined on February 1, 2019
Overall5Food5Service5Ambience5

The service was great, the food was even better. A little pricey but absolutely worth it.