Oretta King West

Oretta King West reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. N

   Natasha VIP

   Montreal12 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   The only positive was the server. The place was chaos. Our seats & table were covered in crumbs. The service area upstairs was filthy w rags on counter. The food was bad. Not a great Mother’s Day experience.
   

   Oretta King WestResponded 1 day ago

   Ciao Natasha, I’m truly sorry to hear about your disappointing experience on Mother’s Day. It’s disheartening to know that both the cleanliness and food quality were below expectations, as we always aim to provide a clean, welcoming environment and great meals for our guests. I’ll be addressing these concerns with our team to ensure that this doesn’t happen again. Your feedback is valuable in helping us improve, and I sincerely apologize for the chaos and lack of attention to detail you encountered. I would love the opportunity to make this right and offer you a better experience in the future. Please feel free to reach out to me directly at josh@oretta.to. Thank you again for bringing this to my attention. Warm regards, Josh Restaurant Manager Oretta King West
   

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2. R

   Reijhene

   Toronto6 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Customer service was horrible apart from the server.
   

   Oretta King WestResponded 1 day ago

   Buongiorno Reijhene, I’m sorry to hear that we missed the mark with our customer service on your recent visit with us. While I’m glad to know your server made a positive impression, it’s clear the overall experience did not meet expectations. We thank you for taking the time to leave this review. Our guests’ feedback is integral to our success, and we will be using yours to improve. If you would like to share any further insight, please send me an email at josh@oretta.to. We hope to have the opportunity to host you again in the near future. Josh Restaurant Manager Oretta King West
   

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3. K

   Karoline VIP

   Toronto3 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was really bad and expensive! Very bad experience for Morher’s day! I do t recommend this restaurant at all. Maybe the other Oretta is better!
   

   Oretta King WestResponded 1 day ago

   Ciao Karoline, Grazie for sharing your feedback, I’m truly sorry to hear that your Mother’s Day experience was not up to expectations, especially regarding the quality of the food. We strive to provide an excellent dining experience, and it’s disappointing to learn that we missed the mark for you. Your comments about the meal and pricing are important, and I’ll be discussing them with our team to ensure we improve. I truly appreciate you taking the time to let us know, and I hope we can have the opportunity to make things right for you in the future. If you’d like to discuss your experience further or give us another chance, please feel free to reach out to me directly at josh@oretta.to. Warm regards, Josh Restaurant Manager Oretta King West
   

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4. A

   Atusa

   Toronto1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   It was quite cold and the outdoor heaters were not working over half the time. The waiter served another table before mine even though we got there first and their food showed up first as well
   

   Oretta King WestResponded 1 day ago

   Ciao Atusa, I’m truly sorry to hear about your experience with the outdoor seating and service. It’s disappointing that the heaters weren’t functioning properly, and I completely understand how frustrating it must have been to be overlooked in favor of another table. That’s certainly not the level of service we strive for. I’ll be sure to share your comments with our team to ensure we improve both the comfort and timeliness of service, especially during colder days. We appreciate you taking the time to let us know, and I truly hope we can have the chance to make it right on your next visit. Warm regards, Josh Restaurant Manager Oretta King West
   

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5. P

   Patrick

   Toronto2 reviews

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 3
   4. Ambience 1

   Came here for Mother’s Day brunch and the prix fixe “experience”. The food was fine, nothing special or “experience” level. We entered through the front and we were sent to the tables in the back at the cafe and which were on plastic folding tables with white linen table cloths crammed way too closely with the other tables. That was disappointing given the price of the meals!
   

   Oretta King WestResponded 1 day ago

   Ciao Patrick, Grazie for your honest feedback, I’m truly sorry to hear that your Mother’s Day brunch didn’t meet expectations. While I’m glad our service left a positive impression, it’s clear we fell short in delivering the elevated experience you were hoping for, especially on such a meaningful occasion. I’d like to investigate this matter further, and I’d very much appreciate the opportunity to remedy the situation. Please feel free to reach out to me directly at josh@oretta.to. Thank you again for sharing your thoughts. I hope we’ll have the chance to welcome you back for a visit that better reflects the true Oretta standard. Warm regards, Josh Restaurant Manager Oretta King West
   

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6. M

   Michael VIP

   Toronto3 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Food was ok - toast was burnt for my wife and the overall service was super slow. People coming in after us were getting meals before us and we were just 5 people (other tables were the same) - had to keep asking where our food was and the auto grad wasn’t appreciated
   

   Oretta King WestResponded 1 day ago

   Ciao Michael, I’m sorry to hear that your recent visit didn’t meet expectations. It’s disappointing to learn that both the timing of service and food quality fell short, especially during a special outing with your group. That’s not the experience we strive to deliver. I also understand your concern about the automatic gratuity. We include it for larger parties to help ensure smooth service, but I completely understand how it may have felt in this case given the delays. Thank you again for taking the time to share your experience. We hope to have the chance to host you in the future. Warm regards, Josh Restaurant Manager Oretta King West
   

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7. L

   Lorena

   Toronto2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for the Mothers Day Brunch and I had a lovely time. Highly recommended! The food was amazing 5/5! Our server Daniel was excellent.
   

   Oretta King WestResponded 1 day ago

   Grazie Lorena! It’s so wonderful to hear that you had such a lovely time celebrating Mother’s Day with us, that truly means a lot. I’m thrilled the food impressed you and that Daniel helped make the day feel special. He’s a valued part of our team, and I’ll make sure he hears your kind words. Thank you again for the recommendation and for choosing to spend such a meaningful occasion with us. We can’t wait to welcome you back soon! Alla prossima, Josh Restaurant Manager Oretta King West
   

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8. S

   Sonu VIP

   Toronto5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing coffee, incredible pastries, savory brunch items and lovely servers. What more could you ask for!
   

   Oretta King WestResponded 1 day ago

   Grazie Sonu! What a fantastic way to sum up your visit, we’re so happy to hear you enjoyed the coffee, pastries, and brunch (and our lovely team too!). It truly means the world to us when guests appreciate the full Oretta experience. We look forward to welcoming you back for more very soon. Alla prossima! Josh Restaurant Manager Oretta King West
   

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9. D

   Dax

   Toronto1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and great food. Highly recommended.
   

   Oretta King WestResponded 2 days ago

   Grazie Dax! I’m so happy to hear you had a great time with us and that both the service and food stood out, that truly means a lot. I’d love to pass your kind words along to your server! If you happen to remember their name, let me know. If not, no problem, I can look it up using the name on your reservation. Feel free to share it in a private response. We really appreciate your recommendation and hope to welcome you back again soon! Alla prossima, Josh Restaurant Manager Oretta King West
   

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10. F

    Fanula

    Toronto4 reviews

    5.0

    Dined 5 days ago

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5

    Great on all accounts. Ambience, service, vibe and food! Super fun brunch! Thanks Oretta! Grazie Mile
    

    Oretta King WestResponded 1 day ago

    Grazie Fanula! We’re so happy to hear you had such a great time with us, from the food and service to the vibe and brunch atmosphere! It means a lot to know we hit the mark on all fronts. Thanks again for the kind words, and we can’t wait to welcome you back for another fun visit soon. Alla prossima! Josh Restaurant Manager Oretta King West
    

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