Excellent food

first i would say that my family also owns a restaurant and i realize how hard things are for all of us in the industry. Having said that, it was probably the worst dinner experience my wife and I have ever had. We were celebrating our 32nd anniversary and they sat us 10 feet from a saxaphone player, we couldnt even hear each other. I know it was New years eve but website didnt mention special menu. They brought out my french onion soup and it was spilt all over the plate under bowl and it was ice cold. My wife ordered double lobster tail which were not anywhere near four ounce. I am a buyer for our restaurant and they were no 4 ounce. Then my $9 yukon gold potatoes, were ice cold also! This was a dining nightmare and would not ever recommend this place! It is a real shame this place gets to be open while we remain shut!

The food was VERY GOOD, the Service was OUTSTANDING, Abagail Was Excellent, outstanding job!!!

As a frequent visitor to Parkway Prime, as usual the food was delicious, the service and ambience wonderful (in nice weather you can sit outside near the rapids of Niagara Falls). The French onion soup and butternut squash soups were wonderful. The salad was diversified and tasty. The Penne Brocc was delicious. The Lobster Gouda mMac and Cheese is a dish not to miss. The Fillet Mignon was done to perfection. The salmon, along with the loaded baked potato was very good, although it would be much better if a second side would be offered and the plate was presented with a bit more color (minor but just the added touch makes it perfect). Now to the reason for not getting a 5 star rating. Although the Cane Frost drink (of which my wife had 2 at only $5.50 apiece), and the Coconut Rum drinks were excellent, my red wine was served way too warm (not an uncommon mistake by many restaurants). If a higher end restaurant like Parkway Prime wants to get 5 star ratings, the wines need to be served at the correct temperatures. Service from Sandy was exceptional (which earned her a good tip). BUT, and most significantly, the Bourbon Old Fashion served was awful. For $17 (an up-charge of $5 for Bulliet Bourbon) it should be made correctly. It seemed liked it was the bourbon was mixed with water (no sugar cube or at least simple syrup) and then served with crushed ice, a swizzle stick stuck with a cherry and orange slice tossed in and that's it.

Overall great! It was a little too open and loud. I wish it were more secluded from the rest of the hotel - which didn’t help its noise level much. The food was perfect, as well as the staff. The 2 for $99 was by far amazing as well!

Tasty food, great service, and a view of the river with a warm fireplace. Oh, and my girlfriend absolutely loved the cheddar onion biscuits in the bread basket!

The food was absolutely awful. The steaks not seasoned well and the drinks were poor as well

The waitress was very nice . But the kitchen had our food coming out in portions . Took a long time just to bring out bread and salads

Our steak was cooked to perfection so where our vegetables and potato and my husband said their French onion soup was the best he ever had

Perfect! Great place great food

Safe bet for good food and ambiance.

Enjoyed my meal very much here

Food was amazing. Crab dip came with handmade fried pita. Salad was good and fresh. Ribeye was a nice size and cooked perfectly. Penne with steak tips was delicious too. Nice ambiance and attentive service.

Anniversary during a pandemic!!

Great service & food. Ashley was a great server!!

We had such a great experience for breakfast that we decided to come here for dinner. Our waitress was new and although other customers were giving her a hard time we made sure knew we understood her position; even with all that she was GREAT! We had a great time and hope to stay at the hotel next time and eat here as much as we can! And did I mentioned there were fireworks?!

Took an hour from placing the order to receiving the appetizer, took another 40 minutes for the entree. Nice waitress but was clearly new and lacked supervision. Soup came without spoons, she went off to get the spoons and never came back. In the end I went and asked another server for spoons. The supervisor arrived in the Restaurant around 9.30pm, two and a half hours after our booking. While there two other reservations got up and walked out, one couple told me they had made a reservation for their wedding anniversary complete with champagne, they left in utter disgust. The food was cold when it eventually arrived. All in all not a nice experience..the problem clearly is a management problem...inexperienced staff with no direction from management.

Absolutely horrible! We waited for 25 mins at our table and never got any service. Not even water to our table!! There was another couple who were celebrating their anniversary, they never got service or the champagne that was set up ahead of time. Our table wasn’t ready when we arrived for our reservation. We walked out, asked to speak to manager and the were to busy to talk to us. Would never recommend this place!!

This was our first time here, and let me tel you; we will be back! We are visiting Niagara Falls from RI and the service was excellent!!!! Make sure you give them a try

Great food, great service!! Definitely would recommend the steak dinner for two

This restaurant was wonderful! Our waitress was very accommodating, as one of us has a food intolerance. We ordered the filet and lobster! It was delicious! Cooked to perfection! The wine complemented the food perfectly! We like the restaurant so much that we went back two more times during our stay for breakfast and lunch!

Average. Nothing special.

Service was very subpar. I let them know we were celebrating a birthday and they did nothing. Over cooked food, but it was still pretty good. Inside a hotel so it’s not very peaceful. View is nice.

Everything from the service to the food was wonderful! I’ll definitely come back!

The atmosphere was nice and the our waitress was excellent but the food was not good at all the steak was over cooked had had no flavor. The food did no meet the expectation of its price.

The service was terrible. Four tables that arrived after us were served before we got our food. They brought the other tables bread and only offered it to us after an hour or so. Our table was outside overlooking the parking lot. Apparently we were near the employee smoking area because it smelt like cigarettes the whole time. Glad I don't ever have to go back there again.

Dinner was delicious and the service was good. My party of 4 enjoyed our dinner and was satisfied.

Very good service and clean.
Food was great. We had tomahawk steak. Seasoning was spot on and cooked perfect for 2.

Thank you for asking......
It was a special occasion for my Sister and Best Friend Birthday, wanted go somewhere different, Different it was.
I DON'T LIKE WHEN AN EMPLOYEE COMPLAINSSSS ABOUT THEIR JOB.
Or you have to keep reminding them little things like a straw or lemons, napkins, so with that being said I don't think I will drive from Tonawanda to Niagara Falls.
Thank you
Will Not Return Customer

Good experience. Would visit again.

Perfect date night experience for us! Food was amazing, steaks cooked perfectly. Beautiful place!

Birthday & Anniversary Celebration

Awesome food and the best waitress! She was very attentive and paid attention to little details.

Excellent food! Abridged menu but ever single options is 5 star!

Good and ambiance was great. We sat on the patio where there was more than ample spacing between tables. After dinner we took a short walk along the Niagara River to the brink of Niagara Falls. Perfect late summer evening

We really enjoyed the atmosphere and the service and food were great too!

On our visit they were so understaffed that our server was overwhelmed trying to keep up. When we got our food it was almost cold. The manager barely apologize for service. Would like to try again on our next visit hoping the situation is resolved

Overall very happy! Food was delicious and staff was very friendly

Chicken Mac and Cheese ( I added shrimp too) was delicious. Penne with steak tips was good. Sat on the patio overlooking the Niagara River. Very nice.

Roomy and comfortable. Great atmosphere. Staff very informative