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P.F. Chang's - Natick, Natick, MA

P.F. Chang's - Natick

3.8
3.8
139 Reviews
$30 and under
Chinese
We are an Asian & Chinese restaurant offering dine-in, takeout, to-go, delivery, and catering. Make a reservation online to dine in. Order Asian and Chinese food delivery, takeout, and catering online or through the P.F. Chang's mobile app. Let us cater the perfect feast for you - corporate office catering menus are also available. P.F. Chang's offers a variety of signature Asian, Thai, Korean, Japanese, Mongolian, and Chinese food dishes including Chicken Lettuce Wraps, Chicken Pad Thai, Signature Lo Mein, Fried Rice, Mongolian Beef, Chang's Spicy Chicken, and Pork and Shrimp Dumplings. Order online for sushi delivery and takeout. Many gluten-free and vegetarian menu items are available. Try our seasonal cocktails and seasonal menu items.

Make a reservation

2 people

7:00 p.m.


Order delivery or takeout

Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    Chinese, Pan-Asian, Asian
  • Hours of Operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
  • Phone number
    (508) 651-7724
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress Code
    Casual Dress
  • Catering
    Our chefs use the same authentic cooking techniques used every day in our kitchens to prepare your catering order from scratch. Spice up your next party or event with bold, Chinese and Asian-inspired flavors. Our catering services include delivery in some areas. Call your local restaurant to verify they deliver. Ask about our gluten-free options or click on the gluten-free menu when ordering online.
  • Private party facilities
    Let P.F. Chang's help make your next anniversary, birthday, or special event truly memorable. Contact us directly for more information.
  • Private party contact
    Manager: (508) 651-7724
  • Neighbourhood
    Natick
  • Parking Details
    Public Lot
  • Additional
    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Wheelchair Access, Wine

What 139 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on recent ratings
  • 4.1Food
  • 3.8Service
  • 3.8Ambience
  • 3.6Value

NoiseModerate

Loved For

  • Boston Metro West

    Child-Friendly

  • Boston Metro West

    Good for groups

  • Boston Metro West

    Healthy

  • Boston Metro West

    Hot spot

139 Reviews
  1. AuroraV

    Greater Boston

    36 reviews

    5.0

    36 reviews

    Dined on March 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We love eating here and appreciate the opportunity to be able to share a gluten free special meal with our celiac son who isn't able to eat Asian cuisine at many other places. We were able to order 4 different dishes here and they were all very tasty! The only reason I'm leaving 4 stars is that the portions to value were a bit smaller than I would have anticipated. Otherwise, everything was excellent!

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  2. out2dine

    Greater Boston

    125 reviews

    vip
    4.0

    125 reviews

    Dined on March 13, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Our dinner with a total of 4 adults was very good. The server gave us great service and the timing of the food was perfect. They offer a very good variety of vegetarian meals. The Mongolian Beef and Spicy Chicken are our favorite dishes. We look forward to returning again and making a reservation with Open Table.

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  3. OpenTable Diner

    Greater Boston

    3 reviews

    5.0

    3 reviews

    Dined on March 2, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    Great food selection and great ambiance. Enjoyed Friday date night.

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  4. OpenTable Diner

    Greater Boston

    14 reviews

    4.0

    14 reviews

    Dined on February 19, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 2
    Music too loud and bad genre. Food always good an reliable, though some lettuce wraps lettuce leaves brown

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  5. KB108

    Greater Boston

    23 reviews

    vip
    3.0

    23 reviews

    Dined on January 20, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3
    Our dinner was delicious. Busy night at the restaurant and our waitress Katrina made all the difference. She was friendly, attentive and made sure our meal met our expectations. We ordered gluten free beef and broccoli, gluten free chicken fried rice, delicious pan fried shrimp wontons and spring rolls.

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  6. OpenTable Diner

    Washington DC

    1 review

    2.0

    1 review

    Dined on January 15, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2
    The hay day of this restaurant is clearly over. Despite plenty of staff around, and having made a reservation, we seemed to have almost a dozen different people wait on us. we were only a party of two. Didn’t take our order for over 30 minutes despite the restaurant being mostly empty, except for two larger groups near us. being expected to tip 20%, which we did, is kind of ridiculous when you don’t even know who your waiter is and had to wait 45 minutes until any food actually arrived from the time we sat down. It’s a prime example of why people are fed up with tipping nowadays when it’s just expected instead of deserved - there is no incentive anymore to try and then the customer gets shamed because the staff “depend on those tips.” maybe prioritize quality over margins and more people will come. I’m not saying anybody there shamed us or anything it’s just another example of something we experience all the time. if tipping is expected then just roll it in to the overpriced menu and stop pretending it’s based on the service. When the restaurant was more popular years ago, at least the price could be justified by the atmosphere and the reliable service. The prices have stayed the same, but everything else has gone downhill.  Seems now it is yet another restaurant chain that is riding on name recognition alone after years of being made more efficient by consultants and executives to the point where it’s just a shell of its former self designed to squeeze profits until even the laziest consumer won’t show up. The food isn’t great, just tastes like standard american Chinese food you could get anywhere. it is edible though.

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  7. OpenTable Diner

    Greater Boston

    5 reviews

    5.0

    5 reviews

    Dined on January 5, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We went for the 4 course prix-fixe, Changs for 2 menu but they had never even heard of it! I had received an email all about it. Was very disappointed we couldn’t get that but overall everything was great.

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  8. AmitK

    Greater Boston

    1 review

    1.0

    1 review

    Dined on January 1, 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 2
    Firstly, Pf chang's in Natick Mall didnt consider booking through open table as they dont support open app it seems. After going there, booked new reservation. Once we got seated to the table, Server came after 30min to take down the order. Later they said some confusion on there side, even though the restaurent was only half filled with people

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  9. OpenTable Diner

    Greater Boston

    2 reviews

    vip
    5.0

    2 reviews

    Dined on December 2, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Valentina was my sever and she was amazing! The manager was also super friendly, can’t remember his name but he made sure we enjoyed our dinner

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  10. OpenTable Diner

    Greater Boston

    1 review

    2.0

    1 review

    Dined on September 30, 2023

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2
    Maybe go here not on the weekend. It wasn’t even that busy but clearly because this location is at a mall it’s filled with staff that barely care about doing a good job. I used to LOVE PFC. Aside from being extremely disappointed that their portion sizes seem to be dramatically smaller now, the service was entirely disconnected from the kitchen. I got a soup that was barely warm. Then 10 minutes later my server brought me another one and had no idea I already ate it. It was obvious the kitchen was super slow but our server barely checked in on us and didn’t make sure our food was gluten free (daughter has sever celiac) which is something we specifically stated when ordering, when it was brought out. We didn’t realize until we got home and my daughter was sick that we looked up that the plates are different when you get a GF Order…so be ware…our server was in another world that night and then when we left the group of kitchen staff outside smoking all at once (I counted 6) made me realize that’s why the meal was so unenjoyable.

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  11. HEATHERR

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on September 30, 2023

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 5
    Great experience overall except we were not told ahead of time about the extra charge for fried rice rather than plain rice.

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  12. StephenL

    Greater Boston

    39 reviews

    3.0

    39 reviews

    Dined on August 31, 2023

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 2
    It is the first time I have been disappointed with any PF Chang wherever I have been. My server was 100% terrific. I ordered Edamame to start and it was overcooked to almost mush so eating the beans was virtually impossible. The shrimp Pad Thai was tasteless. Very disappointing. Dumplings (pork) not on a par with any other PF Chang. I was saddened by this as I had invited a potential employer to lunch and we were all disapplointed.

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  13. Roquentin

    Greater Boston

    11 reviews

    4.0

    11 reviews

    Dined on July 15, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Nice place for a good meal with exceptional service. Went early on a Saturday evening and was not very full so noise levels were quite acceptable.

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  14. EmilyB

    Greater Boston

    2 reviews

    2.0

    2 reviews

    Dined on July 8, 2023

    1. Overall 2
    2. Food 4
    3. Service 3
    4. Ambience 2
    It took a while for someone to come to our table and when we asked for hot tea we were brought Luke warm water. Then after ordering apps a different server comes over and puts cocktail napkins down asking what we want to drink we said we already have another waitress and she then asked what we wanted for apps we responded with we already ordered with the other waitress. Food was great but overall hospitality was poor for a Saturday night!

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  15. KathyR

    Greater Boston

    1 review

    5.0

    1 review

    Dined on June 22, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I loved pork dumplings and the new red velvet cheesecake. I will definitely recommend this place!

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  16. SandyP

    Greater Boston

    1 review

    5.0

    1 review

    Dined on June 22, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Very helpful stuff, went there last night. Delicious food and outstanding service!

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  17. CarlyW

    Greater Boston

    1 review

    5.0

    1 review

    Dined on June 21, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Wonderful experience from Tilly, she was so kind and attentive.

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  18. GabriellaB

    Greater Boston

    1 review

    5.0

    1 review

    Dined on June 21, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Wonderful experience, an amazing food and atmosphere

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  19. TerryV

    Greater Boston

    1 review

    5.0

    1 review

    Dined on June 21, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Nice place to celebrate the special occasions . I enjoyed the food and service

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  20. OpenTable Diner

    Greater Boston

    3 reviews

    1.0

    3 reviews

    Dined on June 17, 2023

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1
    I don’t usually write poor reviews, but this was an exceptionally bad experience, where we actually had to leave before our food was served. We had 630 reservations, we were not seated until about 645. Following this, our server did not come to the table for over 15 minutes. I had to flag down another waiter to find our server. We ordered drinks, appetizers, and entrées all at once. 30 minutes later, the appetizer came but drinks still did not. At this point it was 730 and we had an appointment at 8 o’clock. We waited an additional 20 minutes without service, at which point we had to leave without ever obtaining our entrées. Following all of this, we were given the wrong bill.  Exceptionally bad experience.
    P.F. Chang's - NatickResponded on June 27, 2023
    Thank you for your feedback. We apologize for your recent experience. We have responded in a private message.

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  21. RonaldM

    New York City

    17 reviews

    1.0

    17 reviews

    Dined on June 11, 2023

    1. Overall 1
    2. Food 3
    3. Service 2
    4. Ambience 1
    Dirty, slow service; pretentious, a place never to go again
    P.F. Chang's - NatickResponded on June 27, 2023
    Thanks for sharing your feedback. We have sent you a private note!

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  22. OpenTable Diner

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on May 17, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing service by Carlos and manger Tetiana was very wonderful

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  23. IvankaR

    Unspecified

    1 review

    5.0

    1 review

    Dined on May 17, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My favorite place in the Mall. Hostess is amazing they great me and food came out super good and quick.

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  24. OpenTable Diner

    Greater Boston

    2 reviews

    3.0

    2 reviews

    Dined on May 14, 2023

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 2
    The wait staff were just wonderful. The restaurant itself was noisy, and impressed me as a little worn-down. The food was sub-par for American Chinese food. It was greasy, even by American standards. The coating on the calamari was pasty rather than crisp, the egg rolls tasted more like old vegetable oil than anything else. The noodles were over-cooked and greasy. They charged a premium price for sketchy food.

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  25. Kate

    Greater Boston

    1 review

    2.0

    1 review

    Dined on May 11, 2023

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2
    The food was great, but the service was very poor.

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  26. noname

    Greater Boston

    4 reviews

    2.0

    4 reviews

    Dined on April 30, 2023

    1. Overall 2
    2. Food 4
    3. Service 4
    4. Ambience 1
    Not enough menus Not enough personnel to help Dodd was not that good. Restaurant very dirty in the ground. Overall very bad experience
    P.F. Chang's - NatickResponded on June 27, 2023
    Thank you for your feedback. We apologize for what you have experienced during your visit. We have responded in a private message.

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  27. TripAdvisor

    Greater Boston

    974 reviews

    4.0

    974 reviews

    Dined on April 27, 2023

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3
    Not happy how they are now using small shrimp in the Shrimp and Lobster Sauce dish. The ribs are excellent, won ton soup and pork dumplings too.

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  28. OpenTable Diner

    Greater Boston

    4 reviews

    2.0

    4 reviews

    Dined on March 28, 2023

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4
    Past it’s prime. Limited menu. While food was hot, shrimp was not crispy. And coating was mushy.
    P.F. Chang's - NatickResponded on April 4, 2023
    We’re sorry to hear about your disappointment! We'll ensure that we pass this along to our team. Thanks!

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  29. OpenTable Diner

    Greater Boston

    2 reviews

    2.0

    2 reviews

    Dined on March 6, 2023

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 4
    The place smells. The elevator was in bad shape and stunk like a wet dog. The staff was attentive and good but clearly a lot of new servers. The main issue was the stench of the place… makes you think the kitchen must be horrendous.
    P.F. Chang's - NatickResponded on March 23, 2023
    We are sorry to see this. We have sent you a private note.

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  30. out2dine

    Greater Boston

    125 reviews

    vip
    4.0

    125 reviews

    Dined on February 18, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    The manager and waitress were very friendly and attentive. The Mai Tai drinks are always excellent here and the fried calamari appetizer was very good. We made a good choice and waited until after we finished the appetizer to put in the entree order. We had the Mongolian Beef, Sweet and Spicy Chicken (not really spicy) and Pork Fried Rice and all entrees were delicious. The place was very busy and the wait staff were able to keep up with the demand. It definitely looks like more people are enjoying a night out.

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  31. mmello1261

    Greater Boston

    27 reviews

    4.0

    27 reviews

    Dined on February 11, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Met friends for lunch.

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  32. ColleenP

    Greater Boston

    134 reviews

    vip
    4.0

    134 reviews

    Dined on January 7, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    Food was very good. Enjoyed our Mai tai's . Our server was lovely.

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  33. John

    Greater Boston

    3 reviews

    1.0

    3 reviews

    Dined on January 7, 2023

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 4
    Waiter quit unbeknownst to us. No one came to us in his place. Got the order wrong. No one said anything. Manager smug about it. Then they couldn't run the check correctly. Total amateur hour. Never going back.
    P.F. Chang's - NatickResponded on January 14, 2023
    Thank you for your feedback. We apologize for your experience. We have responded in a private message.

    Is this helpful?

  34. OpenTable Diner

    Greater Boston

    5 reviews

    3.0

    5 reviews

    Dined on January 1, 2023

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    New year’s eve. Feel the quality of the food has gone down. And the service was average.
    P.F. Chang's - NatickResponded on January 14, 2023
    Thank you for this feedback. We have followed-up with a private message!

    Is this helpful?

  35. OpenTable Diner

    Greater Boston

    1 review

    vip
    1.0

    1 review

    Dined on December 27, 2022

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 2
    Service was extremely slow. We waited for 15 minutes even with a reservation. Food was ok, but the portions were small for the price. The women’s bathroom was a disgrace.
    P.F. Chang's - NatickResponded on January 14, 2023
    We are sorry to see this! We have responded with a private message.

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  36. Jerome

    Greater Boston

    13 reviews

    2.0

    13 reviews

    Dined on December 26, 2022

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 1
    Took 30 minutes to get adults’ drinks - dishes didn’t come at same time. Nice waiter but clearly over his head
    P.F. Chang's - NatickResponded on January 14, 2023
    Thank you for the feedback and we are sorry to see this! We have followed-up with a private message!

    Is this helpful?

  37. OpenTable Diner

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on December 17, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    10 y/o : “aaah I’m so full still. It was amazing”

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  38. OpenTable Diner

    Greater Boston

    1 review

    3.0

    1 review

    Dined on December 8, 2022

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3
    Room was empty. Weird. So was our waiter! 90% of tables were empty. But the waitress still chose to pile dirty dishes on the table next to us and leave then for 15 minutes.

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  39. RitaK

    Greater Boston

    3 reviews

    vip
    5.0

    3 reviews

    Dined on December 3, 2022

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Meeting with the friends l

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  40. OpenTable Diner

    New York City

    5 reviews

    4.0

    5 reviews

    Dined on November 27, 2022

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    If you want to skip the line do a Resv in here! The food was good I could say is better than TAO at Mohegan.

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FAQs

You can order delivery directly from P.F. Chang's - Natick using the Order Online button. P.F. Chang's - Natick also offers takeout which you can order by calling the restaurant at (508) 651-7724.

P.F. Chang's - Natick is rated 3.8 stars by 139 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 p.m.


Order delivery or takeout

Google Map for P.F. Chang's - Natick

1245 Worcester St., Ste #4008, Natick, MA 01760

Additional information

  • Neighbourhood
    Natick
  • Hours of Operation
    Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
  • Price
    $30 and under
  • Cuisines
    Chinese, Pan-Asian, Asian
  • Dining style
    Casual Dining
  • Dress Code
    Casual Dress
  • Parking Details
    Public Lot
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cocktails, Delivery, Full Bar, Gluten-free Options, Happy Hour, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Wheelchair Access, Wine
  • Phone number
    (508) 651-7724
  • Catering
    Our chefs use the same authentic cooking techniques used every day in our kitchens to prepare your catering order from scratch. Spice up your next party or event with bold, Chinese and Asian-inspired flavors. Our catering services include delivery in some areas. Call your local restaurant to verify they deliver. Ask about our gluten-free options or click on the gluten-free menu when ordering online.
  • Private party facilities
    Let P.F. Chang's help make your next anniversary, birthday, or special event truly memorable. Contact us directly for more information.
  • Private party contact
    Manager: (508) 651-7724
  • Privacy Policy
  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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