P.F. Chang's - Rochester

Sort by

1. JE

   JoeE

   New England

   2 reviews

   1.0

   2 reviews

   Dined on May 20, 2023

   overall1food3service1ambience2

   I have loved PF Changs for over 25 years. But this experience in Rochester was horrible. Had an Open Table reservation at 6:30 (arrived at 6:25) and did not get seated until 7:20. Let many walk ins ahead of us. Why even have reservations. Appetizer order was wrong. Dinner order was wrong. From the time we ordered our main course, the food took 45-60 minutes to come out. The only reason I wouldn’t rate this PF Changs a zero if possible is that the waitress was sweet and very apologetic for the kitchen, the delays, etc. Very poorly managed. Food was average at best. So disappointed.
   

   P.F. Chang's - RochesterResponded 3 days agoThank you for your feedback. We apologize for your experience. We have responded in a private message.
   

   Report
2. OT

   OpenTable Diner

   New Mexico

   1 review

   3.0

   1 review

   Dined on March 25, 2023

   overall3food3service5ambience3

   Had a reservation for 6:30PM but was not seated until a little after 7:15PM. Some of the food came out to the table cold as it was sitting. It was very crowded which I assume had a direct impact on the experience as well.
   

   P.F. Chang's - RochesterResponded on April 23, 2023We have followed-up with a private message!
   

   Report
3. GD

   GlennD

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined on March 18, 2023

   overall1food1service1ambience1

   Arrived for our 6:30p reservation. Hostess had a hard time finding the reservation, then found it. Then she said it would be a 45 minute to 1 hour wait. We left.
   

   Report
4. OT

   OpenTable Diner

   New York Area

   2 reviews

   3.0

   2 reviews

   Dined on March 5, 2023

   overall3food3service3ambience4

   Birthday celebration, no silverware o the table , waitstaff needed reminders , and had to put candies on and cut my own birthday cake.
   

   Report
5. OT

   OpenTable Diner

   New York Area

   1 review

   1.0

   1 review

   Dined on February 18, 2023

   overall1food2service3ambience2

   Took us very late for our reservation and food was over cooked and dry.
   

   Report
6. OT

   OpenTable Diner

   New York Area

   3 reviews

   4.0

   3 reviews

   Dined on December 31, 2022

   overall4food5service5ambience3

   We had a great News years eve dinner. The food was spot on todays d we had the best server we’ve ever had here..
   

   Report
7. CC

   ChristieC

   New York Area

   3 reviews

   vip
   3.0

   3 reviews

   Dined on December 29, 2022

   overall3food2service5ambience3

   Our server, Laura was outstanding! TOP NOTCH! The tempura green beans had too much tempura and not enough beans. Also very oily. Orange chicken and side of fried rice came out cold. No sauce on chicken. Sesame chicken was hot and tasted good. Kids meals: one arrived minus the steamed broccoli and then it took 35 minutes to get the broccoli. Other kids meal: ordered plain steamed veggies … received stir fried veggies with a sauce. It took 25 minutes to get steamed veggies that came out and were so mushy. My 7 year old was so hungry that she ate the veggies.
   

   P.F. Chang's - RochesterResponded on January 14, 2023Thank you for your feedback. We apologize for your experience. We have responded in a private message.
   

   Report
8. UF

   UFO290

   New York Area

   2 reviews

   vip
   2.0

   2 reviews

   Dined on December 29, 2022

   overall2food1service2ambience2

   Your chef or cooks have NO PALATE to taste the food that we ate were horrible and down right salty. WTF wrong you ladies and gents. Don’t be surprise if Gordon Ramsey shows up in your store and he’ll kick you outta there!!!
   

   P.F. Chang's - RochesterResponded on January 14, 2023Thanks for the feedback. We have followed-up with a private message.
   

   Report
9. c

   caseyn

   Atlanta Metro

   6 reviews

   vip
   1.0

   6 reviews

   Dined on December 27, 2022

   overall1food2service1ambience2

   Worst dining experience I've had in a LONG time... waited 30 minutes after our reservation time- not because they were busy, because they kept losing track of our name and seating other people. We were seated at the table right in front of the to-go door and were FREEZING. When I asked to move to another table was told no because we'd already placed an order for apps. (I've worked as a hostess and a server- that's total crap.) My son ordered lemonade. I had to walk to the bar myself twice to get his drinks. All our food came- except 1 entre. That came after the rest of us were finished eating. HORRIBLE experience. It was a special night out for our family and it was just awful.
   

   P.F. Chang's - RochesterResponded on January 14, 2023Thank you for this feedback, we're sorry to see this! We have responded with a private message.
   

   Report
10. OT

    OpenTable Diner

    Orlando

    8 reviews

    4.0

    8 reviews

    Dined on November 25, 2022

    overall4food4service4ambience4

    It was very easy to get a reservation on Open Table. We only had to wait five minutes to be seated and our service was fast and efficient. The food was great.
    

    Report
11. n

    nancyb

    Toronto

    1 review

    5.0

    1 review

    Dined on November 12, 2022

    overall5food5service5ambience4

    It was a busy Saturday night. We had made a reservation through Open Table. We waited 45 minutes past our reservation time. We were able to get a seat at the bar so that was great. Our server was excellent. She never acted rushed and took great care of us. Our food was outstanding. I haven't been to PFC's in a while, but will be back soon!
    

    Report
12. OT

    OpenTable Diner

    New York Area

    2 reviews

    4.0

    2 reviews

    Dined on October 15, 2022

    overall4food5service5ambience5

    Lilttle behind on the reservations placed. But overall food was delicious
    

    Report
13. OT

    OpenTable Diner

    New York Area

    8 reviews

    3.0

    8 reviews

    Dined on October 8, 2022

    overall3food4service4ambience2

    Very overpriced. We had a reservation and had to wait. Another group came in late for the same reservation time and was sat first in a booth, leaving us with a standard table. Very loud music. At least the server was nice.
    

    Report
14. S

    Sheila771

    New York Area

    17 reviews

    vip
    4.0

    17 reviews

    Dined on August 12, 2022

    overall4food3service5ambience5

    Waiters were friendly and attentive. Unfortunately PF doesn’t seem to have the special touch with the food like we remember pre-C19. Lettuce wraps used to have the sauce made at the table for example.
    

    Report
15. J

    James

    New York Area

    25 reviews

    vip
    3.0

    25 reviews

    Dined on July 3, 2022

    overall3food3service4ambience3

    Dumplings were not hot - like they had been under a light not freshly steamed. Otherwise the food was good.
    

    P.F. Chang's - RochesterResponded on July 22, 2022We’re sorry to hear about your disappointment! We'll ensure that we pass this along to our team. Thanks!
    

    Report
16. S

    Sm25

    New York Area

    18 reviews

    4.0

    18 reviews

    Dined on June 26, 2022

    overall4food5service4ambience5

    Everything took a long time but food was good and the server was nice.
    

    P.F. Chang's - RochesterResponded on July 22, 2022Thanks! We’ll share this with our team! Hope to see you soon!
    

    Report
17. P

    Pkbg

    New York Area

    6 reviews

    3.0

    6 reviews

    Dined on May 17, 2022

    overall3food2service5ambience2

    We have dined in PF Chang's in other states but this experience wasn't too good. While it has been sometime, over a year ago that were in one of your restaurants this was experience fair at best.
    

    Report
18. LC

    LindseyC

    Charleston

    8 reviews

    vip
    5.0

    8 reviews

    Dined on April 9, 2022

    overall5food5service5ambience5

    Awesome. We love we can sit at the bar!
    

    Report
19. OT

    OpenTable Diner

    New York Area

    6 reviews

    1.0

    6 reviews

    Dined on February 19, 2022

    overall1food1service1ambience5

    It took 45 minutes to get drinks and 1.5 hrs to get our meals. It was absolutely horrible and we won't be back
    

    P.F. Chang's - RochesterResponded on April 1, 2022We are sorry to see this. We have sent a private note.
    

    Report
20. OT

    OpenTable Diner

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on February 6, 2022

    overall5food5service4ambience4

    Great food! Short ribs were amazing.
    

    Report
21. L

    Lori

    New York Area

    15 reviews

    vip
    4.0

    15 reviews

    Dined on February 5, 2022

    overall4food5service5ambience5

    Our visit was a birthday celebration for one of our dining guests, service was terrific and kitchen was slammed with a packed dining room!They seemed to be doing a great job keeping up. Nice to see the restaurant busy, our server was amazing and responsive and the food was delicious as it always is, which is why we keep coming back.
    

    Report
22. UF

    UFO290

    New York Area

    2 reviews

    vip
    3.0

    2 reviews

    Dined on January 16, 2022

    overall3food1service4ambience3

    You must stop using the way you guys made the sushi in modern way, because they tasted terrible!! I had pepper steak and you didn't caramelize the meat and peppers long enough to punch the flavor. Why do you have to put hot peppers in the food? They arent spicy food. Your cooking sucks big time. Where are the flavorings you started years ago?? Why change it?? YOU cannot run the kitchen without tasting the food if it is wasnt cook right. Would you eat it if your cook didn't taste the food?? You're an idiot of this company!!!! Respectfully Submitted, Kenneth Kressler
    

    Report
23. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on January 2, 2022

    overall5food5service5ambience5

    Perfect, food was great. Server was awesome!
    

    Report
24. DP

    DebraP

    New York Area

    11 reviews

    vip
    5.0

    11 reviews

    Dined on December 28, 2021

    overall5food5service5ambience5

    Always good food
    

    Report
25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 28, 2021

    overall5food5service5ambience5

    There was a long wait but we only waited 10 minutes and enjoyed our meal, service was amazing and even had a birthday card waiting thanks to open table!
    

    Report
26. C

    Consumer

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on December 20, 2021

    overall5food5service5ambience5

    Great service
    

    Report
27. OT

    OpenTable Diner

    Exclusive

    6 reviews

    5.0

    6 reviews

    Dined on November 20, 2021

    overall5food5service5ambience5

    Food was excellent and our server Dan made us feel like family! Will definitely be returning. Thank you!!
    

    P.F. Chang's - RochesterResponded on December 3, 2021We appreciate you taking the time to share your experience with us! Hope to see you again soon!
    

    Report
28. OT

    OpenTable Diner

    Washington DC

    1 review

    3.0

    1 review

    Dined on November 7, 2021

    overall3food3service2ambience4

    Nice ambience, food was palatable however both dishes came out cold (fried rice and spicy chicken).
    

    Report
29. OT

    OpenTable Diner

    New York Area

    5 reviews

    4.0

    5 reviews

    Dined on November 6, 2021

    overall4food4service4ambience4

    Birthday dinner
    

    Report
30. OT

    OpenTable Diner

    New York Area

    4 reviews

    2.0

    4 reviews

    Dined on February 25, 2020

    overall2food2service1ambience3

    Family of 4- We took my daughter there because she chose it for her 16th birthday . The service was extremely slow and this was a Tuesday night ! took forever to get just drinks! The food was nothing special and over priced . I also mentioned it was her 16th birthday and the waiter just brought a bunch of extra fortune cookies -anywhere else I would expect some kind of dessert! And the food was nothing better than what you could buy at the food court or take out . Disappointing- I’m don’t plan to return.
    

    P.F. Chang's - RochesterResponded on March 8, 2020We are sorry to hear about your experience. We will share it with our team. If you would like to discuss your feedback with us further, please reach out to us at 480-888-3100.  Thank you!
    

    Report
31. OT

    OpenTable Diner

    Toronto

    6 reviews

    3.0

    6 reviews

    Dined on November 29, 2019

    overall3food2service2ambience4

    We were there on a very busy day, so maybe not a typical experience. Service was slow, food was mediocre at best. Flavor was lacking.
    

    Report
32. E

    Ebony

    Las Vegas

    7 reviews

    5.0

    7 reviews

    Dined on November 14, 2019

    overall5food5service5ambience5

    Our waiters were so attentive. I dine here often, but this experience made me want to send all of my colleagues here for business outings. The food, the ambiance, the staff and their service, were all, above my expectations. All of our food came out hot, they even provided us with a little extra sauce for the dishes that were saucy. I can’t wait to go back.
    

    P.F. Chang's - RochesterResponded on November 26, 2019Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!
    

    Report
33. D

    Daisy

    New York Area

    9 reviews

    5.0

    9 reviews

    Dined on November 12, 2019

    overall5food5service5ambience5

    Had a great time . Enjoyed good food and very good service. Will go again.
    

    P.F. Chang's - RochesterResponded on November 13, 2019Thank you for sharing! We'll be sure to pass this along to our team! We hope to see you again soon!
    

    Report
34. B

    Boymom3

    1 review

    3.0

    1 review

    Dined on November 3, 2019

    overall3food4service3ambience5

    We got right in with our reservation at 615. We ordered at 623. 2 adults and 3 children it then took 45 mins to get our food? It wasn't even that busy! Love the place but I think 45mins for rice, Noddles and chicken is a bit much!
    

    P.F. Chang's - RochesterResponded on November 13, 2019We're sorry to hear about your experience and will share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100.  Thank you!
    

    Report
35. OT

    OpenTable Diner

    New York Area

    1 review

    4.0

    1 review

    Dined on October 9, 2019

    overall4food5service3ambience5

    OpenTable did not reserve online. Had to call.
    

    Report
36. KK

    KatharineK

    New York Area

    4 reviews

    4.0

    4 reviews

    Dined on August 26, 2019

    overall4food4service4ambience4

    Always a solid standby for tasty, consistent asian food.
    

    Report
37. L

    Lovetoeatout

    Washington DC

    5 reviews

    vip
    1.0

    5 reviews

    Dined on August 12, 2019

    overall1food4service5ambience2

    A team at PF Chang's in Victor informed us that reservations made on Open Table don't really count with them. Needless to say it was a very frustrating situation this evening as we had to wait in the queue for 30 minutes past our reservation. I would recommend you call the restaurant directly.
    

    Report
38. OT

    OpenTable Diner

    New York Area

    3 reviews

    vip
    1.0

    3 reviews

    Dined on July 29, 2019

    overall1food1service3ambience3

    Food was cold. Sent back and arrived colder than the first time. Took over an hour to get the meal. Only the rice was hot.
    

    P.F. Chang's - RochesterResponded on August 8, 2019We’re sorry to see your experience wasn’t what we had hoped it would be! We’ll be sure to share this with our team. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!
    

    Report
39. t

    tylerg

    New England

    2 reviews

    3.0

    2 reviews

    Dined on June 20, 2019

    overall3food2service4ambience3

    Food was mediocre, not what I expect from P.F. Chang’s
    

    Report
40. MH

    MattH

    New York Area

    6 reviews

    1.0

    6 reviews

    Dined on May 12, 2019

    overall1food5service1ambience2

    Quest service ever, from having a half hour delay being seated for a reservation , to over an hour delay being our food after appetizers. Horrendous experience
    

    P.F. Chang's - RochesterResponded on May 15, 2019We're sorry to see this. If you would like to discuss your feedback with us in further detail, please reach out to us at 480-888-3100. Thank you!
    

    Report