Terrible service. I ordered a 2014 vintage and they served a 2015 instead. Manager came over and said it happens sometimes with no replacement offer or to offer any other solutions. Also ordered cauliflower and they served the Brussel sprouts instead. The restaurant is gorgeous looking but the service is sub par. Waiter took over 15 minutes to serve water and was difficult to locate during the meal. I would never go back.
Over priced, sub bar service with sub par food. Nice looking space though.
Sat at the bar - great experience. Drinks and food were excellent, as was service. Great menu for sharing a few plates.
Service was not good-- waiters are nonchalant, aloof and unfriendly. Attitude is not welcoming... UGH
Awesome place - never disappoints. the hangar steak was out of this world - definitely the star of the show. All the pastas were incredible as well and the sweet Sicilian pizza, which was a new addition, was amazing. service was excellent as well!
This place has AMAZING food! BUT.
I had a very negative experience with a hostess. Upon arriving early for my boyfriend's birthday dinner reservation we sat at the kitchen bar while waiting for the table. We had an appetizers and a drink. We were later told that because we ordered food we lost our table. We were not told beforehand that we should not order food in order to keep our table.
Thankfully, the waiting staff were more competent and per usual the food was delicious.
Not sure if its worth a shot to go back since we were treated so rudely, and sat by as the hostess sat another couple at our table..
Loved the food and service - slightly pricey but worth it
Friendly staff, great lunch deal with delicious food.
Terrific food, and a wonderful and friendly staff. The dessert was also fantastic!
Our server was super lovely and personable! We sat next to some folks who were giving him a bit of a hard time but he smiled through everything!
the most delicious and unusual pizza I have ever had and would love to have again! excellent crust. deliciously combined toppings.............honey is a first! and your service was just wonderful.
Always a great choice. Absolutely great food at a great price point and warm ambiance.
9/10 perfect ambience, kept my reservation after I was ten minutes late. Will come back soon.
Food and service here are always outstanding. One of the best places in Toronto for a casual date night.
Very relaxing lunch
Really enjoyed the antipasto appetizer. In house prosciutto was delicious. Pizza was ok...crust was way too soft and mushy for our taste but the egg yolk ravioli was outstanding. Best entree I’ve had in awhile, everything from plating, texture and melding of flavours were perfect.
Amazing food. Amazing service. Amazing vibes. Definitely going back!
I had hair in my pasta. The pasta was also not cooked enough as it was still hard. Also I put a special note for my reservation noting it was my girlfriend birthday and to surprise her with a cake/dessert and candle. This was not done. I had to walk over to tell someone and it ruined the surprise factor because my girlfriend knew so I decided not to get the dessert.
Always lovely food but so sorry to learn you removed my two favourite items (mushrooms salad and shaved truffle pasta) from menu. Hope they return. Thanks
Great service. Good number of options. Ambiance was impressive also. Would def recommend!
I had really high expectations for the pasta in terms of flavour, textures, portions and presentation. I must say, I was kind of underwhelmed with the pasta and we felt like we wasted $24. The mushroom cavatelli the server recommended was bland, room temperature and very dry. We stopped eating it & told the server that we were not impressed with the overall quality of the dish and she said it was because we had let it sit for a long time. That was the reason we stopped eating it. The portion was not enough to feed a child if they were really hungry. The charcuterie platter made the pasta look subpar.
The charcuterie “silver platter” was amazing. My only complaint was how burnt the bread was. We saw another table receive the silver platter with more bread than we got, and all their bread was toasted to perfection.
Getting a hold of the server was another problem. I do understand that they balance multiple tables at a time, so it is okay.
Overall, I had SUPER HIGH expectations for this place because their instagram photos looked amazing but reality was not amazing. I would definitely go back and give this restaurant another go. But I will not order the pasta! Their other dishes looked and smelled amazing. I might find another Italian restaurant to satisfy my pasta cravings, but overall it was a cute place.
The food was delicious! Except the dessert was not the best, Nutella tiramisu didn't taste like the nutella really so that was a bit disappointing as I love Nutella. Otherwise I would definitely recommend it to everyone to try, delicious pasta with mushroom and apps too! Really cute ambiance also.
This is by far one of my best restaurant in Toronto!
Very good food however very loud inside. This has always been an issue in this space (Splendido period). Good service, somewhat limited in choice (limited salads and mostly pizza and pasta mains). Delicious food and excellent service.
I decided to bring my boyfriend for a lunch date because I was recently there with my best friend for dinner and we loved it. As I hoped he loved it too, our server was lovely and attentive. Our food was delicious and our server was very helpful when it came to my dietary restrictions. Beautiful decor as well. Will definitely come back.
Lunch was good, pasta was fresh, service was ok. Overall I would recommend piano piano to others
so delicious! Will definitely be back and would highly recommend!
Great food and fun atmosphere super professional and friendly staff!
Food and cocktails and service were excellent.
On the downside, the women’s washroom doors were both broken (locks didn’t work) and there was no toilet paper. Really unfortunate as it makes me question what’s going on behind the scenes. Hope it was a one-off problem but it’s unacceptable not to have TP!
Had a really great time last night! Food, service, drinks - everything was amazing. I do want to share my experience with the Host team as it made for a not-so-good start.
I made a reservation for 8:00 - I have emails and an app notification proving this. At 7:34 p.m., I called the restaurant to let them know what I will unfortunately be about 10 minutes late. The restaurant actually called me at the exact same time and our lines were automatically connected. (True story.) The hostess on the line asked me where I was because I had a reservation for 7:30 (I want to add that she was being a little short.) I explained that my reservation is actually for 8:30 and that I had actually just picked up the phone to let them know I'll be a little late. She responded skeptically, and said she'll just go ahead and change my reservation to 8:30. Not our original plan but I get it, we were running late first so we were happy to comply.
Arrived at the restaurant right at 8:30 sharp, and the hostess informed me that they released my table because my reservation was at 8 and I didn't answer my phone when they called. Confused, I explained the situation and my previous conversation with a hostess an hour ago. The hostess looked at me skeptically and implied that I was lying in her responses. Luckily, there were available seats on the Chef Rail, which was our preference anyway.
A few minutes after being seated, the hostess came up to me to confirm my number. It was the wrong number. She said, "That's why we couldn't reach you then," implying that I gave them the wrong number. I told her that I did indeed received a call from the restaurant so they must have had my correct contact info some point. She said "Oh." and walked away.
TL;DR Please listen to your guests and don't automatically assume they're lying about reservations or whatnot, until you have your information sorted. Also, I understand that the restaurant is a hot commodity but a more humble Host team will go a long way.
Absolutely delightful and delicious. There was one issue where we ordered the lunch special and the dessert was soft serve ice cream. The forgot to inform us that there machine was broken and have us cookies instead. It brought the experience down to a 9/10. I decided to speak to my server about this, as a place like this is so good it deserves the chance to be perfect. I explained it was my friends birthday, and we should have been told about the ice cream and offered a different dessert. Our server genuinely apologised and offered another dessert. When it came it had a giant flare candle! It turned from 9/10 to really a 11/10. I eat at many places and I've never found a lunch place as charming and releasing as this place. Perfect for lunch. I will be returning with many of my friends and my family! Good job
Great vibe .. the food was very good . Will definitely visit again .
We had the best experience, the ambiance was perfect for a date night but around the large open area you could see friends celebrating birthdays, families with young children, Colleagues discussing business and a few cool solo diners.
The staff was friendly and very responsive.
We had the olives and warm almonds of the snack menu, calamari, I had the steak with Brussels sprouts and my husband had the ravioli. Event bite was delicious, melt in your mouth perfection and we are looking forward to going back ASAP!
My meal at Piano Piano was nothing short of amazing! The appetizers were all unbelievable (whipped ricotta, mushrooms and burrata) and "The Bitter" pizza was so different and delicious!
Along with the great food, Piano Piano's interior is beautiful, definitely "Instagram Worthy" for those diners who like to capture their meals through their iPhone lenses.
Wonderful, friendly place with a beautiful ambiance and delicious menu options. Very attentive service!
Food and ambiance were fantastic. Had to wait 15 minutes for our table when we had a reservation (understandable that things can run a little late) also sat with our bill and credit card ready to pay for 10 minutes when we were ready to leave.
Great restaurant! I think it’s fantastic for group dinners, bday’s....
Attention to detail was great since I added a note about it being a birthday celebration. Food was great and portions were quite generous. Second time at Piano Piano, will definitely return!
VERY enjoyable meal here. Our server was excellent, friendly, knowledgable and accommodating. Food was uniformly terrific.
The lunch prix fixe is the best deal in Toronto.