While the ambiance was amazing with the sunset and decor, We had higher expectations with service and the food. Pier 1 came highly recommended but ended up being a bit of a let down.
Upon our arrival, we waited to be seated which what seemed like 7mins not because it was busy but simply no one was there to greet us! We understand this can happen but this came unexpected.
Our server was amazing. Okay, I’m going to mess up her name but it’s pronounced Sanya but spelled differently! She was quite busy but managed to check in on us the entire evening.
I had the citrus grilled lobster tail which was served luke warm and over cooked. You pride yourself on “cook to serve” and can’t say what happened here! It wasn’t busy during this time but...
I have to think about giving Pier 1 another try in the near future.
In the meantime, I would hope these areas gets addressed so your next guests don’t have this same experience.
Could be a great spot as atmosphere & views are great. Food was good, some better than other. While fresh snapper was delish as were coconut shrimp. Tofu jerky was tasty. Soup, hummus & calamari were fair.
Biggest problem was the service. No bus help. Drinks took 45 mins.to arrive. Appetizers over an hour. Manager helped take orders & kitchen didn’t connect them to one table so 1/2 the tables food came out 20 mins later.
We won’t go back!
It was busy and service suffered, but amazing venue.
The Pier was underwhelming overall, nothing bad but nothing great either. We ordered the Mega Pot which was a small metal pot with two small pieces of lobster tail, two stone crab claws and some shrimp.
We also found some empty mussel and clam shells.
Overall not worth $60 for the pot and the $60 cab fare for 3 miles each way.
I came, with a reservation, on Sat. Dec.7 only to be told the restaurant was closed for a function. Nothing on the website and the reservation was confirmed.
I paid a driver to take me there. Luckily the executive chef was at the gate and advised me he would send a driver for me when I returned to MB.
Doing everything by internet is great until you encounter a situation like this. Regardless I am looking forward to my next visit on Dec. 14.
It was a great experience the food was great but the waiter put us in a bad mood she was giving us attitude and when we were ordering she would walk away even thou we weren't finished with the order but overall I had a great birthday there would totally recommend💯
The food and drinks were delicious, the service was great. However when I went to use the restroom there wasn't any running water. That's completely unsanitary and unacceptable to me. How is it that a restaurant of this magnitude does have any running water for their employees to wash their hands as they're the ones cooking and serving our food. Nor for their customers who are paying to eat at their restaurant. The owners of this establishment must do better.
I took an expensive cab drive over just to be told the restaurant is under construction. I made a reservation on open table so they had my information; why did they not give me the courtesy of an email or calling
Great food and service. Would go back there for future dinners.
Thank God I went to Pier 1 with my husband.. It was really great.. I enjoyed every moment of it.. The food was great not to mention the jerk pork i ordered and the ribs.... AWESOME!!!!!!!!!!!!! The music was just so soft and nice.. My server was a great lady.. its only a pity i cant remember her name.. excellent customer service from her.. she was very patient....I want her to serve me when i return.
The Curried Goat was excellent. The Stewed Oxtail was salty but otherwise enjoyable. The fish soup was nice but wasn't served hot enough
Brilliant food. Brilliant service surrounded by amazing views
The prices are reasonable. I LOVE OT HERE. Definitely a place to go to when we are in town.
We came over from scotland our 9th time in this wonderful country and 22nd july is our wedding anniversary having been married in trawleny in 2010 so we decided to come to pier 1 to celebrate it. Quite simply it was brilliant from start to finish. Food superb, service was excellent and the staff were fast and efficient plus the view on all sides great we will be back next year see you all then
Over experience was enjoyable!
Absolutely terrible. It took an hour and half to get our food for four peope. We ordered a flat bread as an appetizer , looked like a kid made it. People all around us were getting their food all around us. Asked for the manager, she just stared at us when we asked about our food. No, I’m sorry let me check on it , noting! Would NEVER ago back.
Pier 1 features a lovely ambiance and good drinks; however, the food isn’t great. I dined at the restaurant with 13 other people, so we were able to try a variety of dishes. The oxtail lacked flavor and the sauce was a bit off. It definitely wasn’t worth ordering. Also, the steamed red snapper had very little taste. The salmon, however, was good, and the saltfish fritters were tasty. Overall, however, I wouldn’t recommend the food——but I would definitely recommend the ambiance.
Great as usual
Loved everything about this restaurant. The seafood is fresh and very well seasoned. Staff was super friendly and service was very fast. Definitely recommend it.
The service was slow!!! We ordered starters and the server brought out our starters with our main dishes. The food came out warm and the calamari was good. I had to wait 15 minutes to get a drink from the bar while people walked up ti the bar and got there drinks right away. I’ve been better off going to the bar myself. The best part was the breeze.
Good food, good service, fair prices. I love the atmosphere, I always enjoy dining there, hope to be back soon.
I made reservations 2mths in advance for 8:30pm. I advised was making reservations to celebrate 40th birthday. Now they did have the table set with the colors I wanted, but I was disappointed that they rushed us to order and eat. Stated the kitchen closes at 9pm and the have to have all tables cleaned and off the floor do to turning restuarant in a night club. So we could no longer sit finish food and enjoy celebrating because of the club atmosphere. 1st time in Jamaica and not very happy about this restaurant.
Tourist trap. The view is great for drinks but would skip the food.
The service was slow and unprofessional. It took a while for the waiter to get our orders right and then when the food was brought out she still did not have the right orders.
We recommended this restaurant to several people on one of tours. Loved it!!
Excellent food, experience and service ! Yanique our server was over the top, a must do !
Pier 1 was great! Walked in with a reservation and the staff were right there to put us at our table. Immediately we were given menus and drinks. The ambiance was very romantic by the ocean. Perfect setting in a true Jamaican restaurant. The food was abundant and quite tasty. The quality and quantity was more than enough for 2 people. I had the jerk pork with rice and peas it’s fried cassava.
Great service . Food was bland, I expected more but it was still good!
We visited Pier 1 while on vacation in Mobay. The food was yummy and the drinks are great as well. After 11pm it turned into a club. The music was great but it does get very crowded on Thursday nights.
The waitress was not attentive to our needs. Didn't refresh water. Took forver for food to come. Had to flag waitress down to find out what was the delay. It was my wife's birthday and I put a note when I made the reservation. No acknowledgement of it. Very disappointed!!
It was an awesome experience. The food was delicious!
At first I thought our experience would not go as we expected. Coming to pier 1, for our 9th year anniversary with our three children was a very good experience. Upon arrival we were warmly received and welcome by a receptionist/ hosts who was nicely dressed in their work attire. The ambiance and the food was very good, the service and the entertainment was good. We had a great time. I recommend you to go if you are skeptic about what happens at pier 1, give it a go, you would not be disappointed. Go ahead and have a good time.
The service was very slow. My dinnet arrived before my appetizers.
Very nice venue but seafood was very over cooked and not fresh. Would not eat there again. Great music however.
Love the scene, food is okay. Drinks do not get you drank.
We celebrated our 37th Anniversary here, and it was an incredible experience.
Even though it rained, it made it more fun and romantic.
The staff had beautiful flowers on our table, the music was romantic songs played, and we had incredible food and service. We had the seafood pot, which was delectable.
Everything was perfect here.
We will be back.
Not sure if I would recommend this place only because we got there at 8:30pm and they were practically out of everything that we wanted.
Excellent food and drinks! Service was slow but we were not in a hurry.
Besides our noisy neighbors at the bar during our meal. It was next to perfect!
Beautiful setting, right on the water. Everything we ordered was excellent-two different fish entrees, a pasta and a chicken dish within our group, plus two different desserts. Would highly recommend, but be sure to make a reservation.