Q at The Empress - The Fairmont Empress Hotel

4.6
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526 reviews
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CAN$31 to CAN$50
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Regional American (Northwest)
Q represents Queen and country, the revered figure for whom this hotel was named. A singular letter, for a very singular space.

Located in the most storied room in Victoria, Q at the Empress is a must-visit culinary celebration that is second to none. This atmospheric space has a distinctly modern, contemporary feel, all the while staying true to the building’s unique iconic heritage with its dark cherry wood ceilings and spectacularly detailed moldings. Focusing on regional ingredients, the carefully curated menu features locally sourced seafood, meats and produce prepared surely and skillfully by Chef Morgan Wilson and his incredible team. Try one of over 850 bottles of wines from the temperature controlled visible wine wall featuring the best of the Pacific North West and select vintages from all over the globe. From romantic dinner to vibrant social event all you need to do is just sit back, relax and enjoy Q at the Empress, the place to be on Vancouver Island.
What 526 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
Food
4.7
Service
4.5
Ambience
4.1
Value
Noise · Moderate
88% of people would recommend it to a friend
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I
Seattle
33 reviews
Dined 5 days ago
Overall5Food5Service5Ambience5

The Q for breakfast and dinner is spectacular, food service, drinks, everything.

H
Vancouver
9 reviews
Dined 5 days ago
Overall5Food5Service5Ambience5

Excellent food and service but expect to pay more for what you get..

BP
Vancouver
1 review
Dined 6 days ago
Overall5Food5Service5Ambience5

Best beef tenderloin we have had. Thank you. We will be back.

TM
Palm Springs
49 reviews
Dined on November 14, 2019
Overall5Food5Service5Ambience5

Absolute delicious!

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OT
Seattle
1 review
Dined on November 13, 2019
Overall5Food4Service5Ambience5

Absolutely gorgeous restaurant with live music.

A special occasion restaurant for sure.

A find!

ML
1 review
Dined on November 10, 2019
Overall5Food5Service5Ambience5

Brunch at the Q was delightful. I got the classic eggs benedict, the Q specialty mimosa and a macchiato. All were absolutely delicious. The benedict was rich but so well balanced, with delicious mini roasted potatoes and tomato. The meal was the perfect size to fill me up but not be too full that I couldn’t finish my drink. I cannot wait to return to Victoria so I can enjoy the Q again.

KA
1 review
Dined on November 2, 2019
Overall5Food5Service5Ambience5

Had never been, but always wanted to go. Did not disappoint. For the price, this is a once in a decade+ experience. Would need to be 25% less or more to be something I'd do every year - which I'd love to do!

MM
Toronto
4 reviews
Dined on November 2, 2019
Overall4Food4Service5Ambience4

From the moment we arrived at the hostess station and especially as we were greeted by our server Maddie, we had an incredible evening. Maddie was so very professional in her approach, her knowledge of the menu and ingredients, and her timing between courses and throughout the evening. The local ingredients were a big draw for us as we live in the city and appreciate when a local establishment supports local vendors... and it always tastes so fresh! From the oysters to octopus appetizers to lamb and salmon entree, everything was a treat! Thanks to Maddie, the chefs and bartenders who helped deliver delicious cocktails, food and more... hope to see you again soon!

RT
Vancouver
8 reviews
Dined on November 2, 2019
Overall5Food5Service5Ambience5

Very good service and the meal was excellent. The menu had a lot of good choices and the wines by the glass were also a good selection to pick from. I would recommend the Q at the Empress.

SE
1 review
Dined on October 25, 2019
Overall5Food5Service5Ambience4

Our service and lunch was great. Room was nice but not outstanding for ambience. No bathroom close by.

OT
Vancouver
4 reviews
Dined on October 19, 2019
Overall4Food5Service5Ambience5

We loved the burger!

W
Vancouver
1 review
Dined on October 18, 2019
Overall5Food5Service5Ambience5

The salmon was amazing!

RW
Vancouver
2 reviews
Dined on October 17, 2019
Overall2Food2Service2Ambience3

We had a great dinner at the Q a year ago but this last dinner was very poor. The service was slow initially then improved. The meal was sub-standard for a fine dining restaurant. We had 2 appetizers, one being scallops which were 3 small scallops, they were cooked nicely but small. Then 2 entrees, a braised shoulder rack of lamb which was mushy not to be confused with fall of the bone tender. Also a duck confit which was a salty small portion. Desert was a maple creme brûlée which had been heated through in a broiler possibly, with a soft sugar top not the usual hard layer that you crack open with your spoon.

OT
San Francisco
1 review
Dined on October 13, 2019
Overall5Food5Service5Ambience5

It was our 2nd Anniversary and first time in Victoria, we dined at Q at The Empress and it was a spectacular experience.

The staff accommodated to our requests and greeted us with big smiles and congratulations on our anniversary.

The food was delicious, good portions and the ambiance was superb.

We’ll certainly be visiting the place again!

KM
1 review
Dined on October 12, 2019
Overall3Food3Service5Ambience2

Nothing you have created will ever come close to the ambience of the outstanding Bengal Lounge. The restaurant now has nothing special about it whatsoever. It is just like so many cold stark spaces. The only reason we were there was because of being in the hotel we love so much and our hope of enjoying the Thanksgiving dinner, which we did but we had no regrets leaving the restaurant. It will never compare with the incredible Bengal Lounge. We have cut our visits to the hotel for cocktails and dinner down by 99 percent. Absolutely true. We used to have dinner and drinks frequently at the Bengal along with larger groups of friends and my Mother and I had lunch every week at the Bengal Lounge. You broke our hearts closing it. There’s nothing and no where else like it in our city. Please reopen

B
Chicago
131 reviews
Dined on October 11, 2019
Overall5Food5Service5Ambience5

The food and wine were outstanding, and the service Raymond provided was impeccable. Highly recommend for a memorable dining experience.

OT
Chicago
1 review
Dined on October 5, 2019
Overall3Food3Service5Ambience3

We were excited to enjoy the ambiance of the Empress hotel and the Q. Unfortunately during our meal, there was a loud folk singer in the adjacent bar that was performing and made it difficult to talk or enjoy the restaurant. Both seafood dishes we ordered were over done. We were disappointed in our experience after having dined in other Fairmont hotels in Canada and the US.

G
Montreal
8 reviews
Dined on September 29, 2019
Overall5Food5Service5Ambience5

Wonderful food and great service

r
1 review
Dined on September 29, 2019
Overall5Food5Service5Ambience5

Expectations high, expectations exceeded! Looking forward to returning.

LC
Vancouver
2 reviews
Dined on September 28, 2019
Overall5Food5Service5Ambience5

We celebrated our Dad's 88th birthday on Saturday. We were given a fairly quiet spot at the back of the room - it was perfect - we could still hear the piano music from the bar, but it was not too loud and we were able to carry on a conversation without raising our voices. The waiter was attentive and engaging, all of our meals were superb. We live here and will definitely come back. Thank you!

OT
Vancouver
1 review
Dined on September 26, 2019
Overall4Food3Service3Ambience3

The rabbit was delicious. The lamb was also very good but too much red fife plated on too large of a plate (large oval plate). My guest felt as if he ordered a family size dish. Overall, usual pleasant experience.

K
Edmonton
26 reviews
Dined on September 26, 2019
Overall5Food5Service5Ambience5

High dining at its finest, the real old world charm of a Fairmont. The atmosphere and the environment with the dark wood panelling and the heavy brocade furniture is lovely. Service is Fairmont level, wine selection is simply excellent and the food is fantastic.

SJ
1 review
Dined on September 25, 2019
Overall5Food4Service5Ambience5

My husband and I just celebrated our wedding anniversary at the Q and we had an awesome time.
We enjoyed the night, from the friendly staff, good food and wine. We like that they had the Happy Anniversary greeting done on our Empress cake to finish our delicious dinner. The music coming from the pub close by was just loud enough and added to the warm ambiance.

T
Los Angeles
13 reviews
Dined on September 23, 2019
Overall4Food5Service5Ambience4

Compared to our previous dining room experience at the Empress, the Empress has lost much of its classy, elegant, quiet, romantic atmosphere and it has been replaced with a chic, faster-paced, noisier, and less romantic and somewhat more hurried atmosphere. We were saddened, actually, by these kinds of changes. The new look does not match the elegance of the wood carved ceilings, and the character of the hotel itself. The fact that the bar is now integrated with the restaurant causes unnecessary bar noise and laughter to flow over into the dining room to an extent that it was impossible to have a quiet conversation. The food, however, was actually better than the 10 or more times we have dined there. Congrats to the Chef! Sad re-design for the Q. If Q stands for Queen, can we be confident that she would want to dine there if you compare it to the elegance she is accustomed to, or even to the regal appearance of the Empress dining room's past glory? Were we inspired to return? Yes, but only by the Chef and our outstanding Server. The guitarist in the bar was singing out of tune, and his guitar was also in need of a good tuning. This was a disgrace to such a generally graceful place.

k
Anchorage
2 reviews
Dined on September 23, 2019
Overall4Food4Service5Ambience5

My husband had the New York strip. I had the halibut. We had scallop appetizer and Faro bread with honey butter. All were delicious. Pricey. With no alcohol meal was just shy of $200.

Y
Oklahoma City
1 review
Dined on September 20, 2019
Overall5Food5Service5Ambience5

Stupendous

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s
Denver
7 reviews
Dined on September 16, 2019
Overall5Food5Service5Ambience5

It was fabulous. Our server was outstanding.

GW
Calgary
5 reviews
Dined on September 7, 2019
Overall5Food5Service3Ambience5

The food was amazing. The local fish and vegetables were amazing and the preparation was incredible. The only negative was that the server was a bit too talkative and attentive for my taste but meant well.

AB
San Francisco
1 review
Dined on September 5, 2019
Overall5Food5Service5Ambience5

We spent a lovely 45 min. or so out on the Veranda having a celebratory drink and appetizer. We let both the hostess and our server know we had reservations for dinner at the Q. As our reservation time approached, we realized we had assumed Q would be notified we were on the Veranda, but oops, hadn't given our name or asked them to do that. It all worked out and we were seated promptly. Maddie was very attentive (but not overly so) and knowledgeable. Her expertise was evident on every level and helped to make our experience exceptional. The restaurant wasn't overly busy so we were able to enjoy our coffee and dessert at our leisure.

B
Houston
16 reviews
Dined on September 3, 2019
Overall4Food4Service5Ambience2

Started off with music too loud to talk across table. Despite several requests, only abated when they changed performers.
Menu was very limited, but they made Caesar salad off menu and saved the day. Scallops with octopus bacon delivered in promise of exotic fare, and NY strips were good quality and well prepared. Compressed potatoes were the outstanding feature - crazy good! Overall great meal for moderately-good value.

T
Montreal
39 reviews
Dined on September 3, 2019
Overall4Food4Service5Ambience3

We found the menu and wine list quite adequate. Service was excellent. The meal was marred by the live music from the bar area - we didn’t think it was nice background music.

OT
Houston
4 reviews
Dined on August 29, 2019
Overall5Food5Service5Ambience5

Creative presentation. Delicious food.

KW
Vancouver
1 review
Dined on August 28, 2019
Overall3Food4Service3Ambience4

I give it a bit of a lower review only because
1) I had to pour the wine for the table (should have been done by waiter).
2) The waiter took my plate prior to my other guests being finished their food (unless you`re eating at a diner, all plates should be taken at the same time).
3) The Vegan dish had the word `Sausage` in it & one of our meat loving guests ordered it by accident (and got stuck eating very dry vegan hockey pucks).

Waiter was super nice, wine list fantastic, duck was excellent, heirloom tomato salad gorgeous.

OT
Chicago
3 reviews
Dined on August 25, 2019
Overall5Food5Service5Ambience5

Celebrated my wife’s birthday during brunch. The food, drinks, and service was wonderful. Great fresh farm to table offerings and a unique mimosa special. On top of that the waitress was terrific.

Warren

PC
Seattle
6 reviews
Dined on August 23, 2019
Overall5Food5Service5Ambience5

Unparalleled setting in a beautiful dining room and building. Food was beyond what I expected, creative and delicious. Service was attentive.

Next trip to Victoria, we will go back.

OT
Orange County
19 reviews
Dined on August 22, 2019
Overall4Food5Service5Ambience4

This was a lovely experience. Some people complain online about slow service but it is a unique experience and everyone is patient and kind. Spending two hours for dinner is such a fine atmosphere is fine!!!!

LP
1 review
Dined on August 22, 2019
Overall3Food4Service2Ambience3

My ratings are on the low side because of my experience trying to make a reservation, and how I was treated on arrival. It was impossible to make a reservation by phone. I tried several times and the recording (no one ever picked up) told me to call the very number I had dialled to get into this phone loop. I resorted to the online reservation system, Opentable, and it was fine if not my preferred way to reserve. On arrival, there was one lady in front of me whom the hostess seated and spent the next few minutes chit-chatting with her(!) while I was completely ignored (no indication she would be right with me or anything, no acknowledgement). On completing the conversation, the hostess prioritized removing the extra glassware and cutlery from this table and disappearing all the way to the rear of the restaurant, rather than greet and seat me. And it wasn’t like she came right back! I waited another couple of minutes for her to reappear and come to the desk. No apology for the lengthy wait. My server was very good - no issues with that, and the food was fine. But the rest of the experience was not Fairmont quality.

RW
Las Vegas
5 reviews
Dined on August 19, 2019
Overall5Food5Service5Ambience5

Beautiful hotel with lovely dining and bar area. The food was wonderful!. We had steak and Halibut and it was delicious! I would highly recommend.

S
1 review
Dined on August 14, 2019
Overall4Food2Service5Ambience5

The hotel was amazing,
The service in the restaurant was outstanding.
The food was not the best Fairmont we have eaten in. The food was good but nothing amazing in comparison to the price.
I ordered a tenderloin steak which was over cooked.

DB
Worcestershire
2 reviews
Dined on August 11, 2019
Overall5Food5Service5Ambience5

A lovely Sunday roast last night with excellent service

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