Romano's Macaroni Grill - Mall of GA
Pasta too expensive no salad.service was so slow.waiters and hostess was like no knowledge.id never come back.
denied my reservation and made me wait an extra two hours
I had a reservation at 8:30pm. I didn’t get seated until 10:30pm. The hostees was very slow . There was about 8 empty tables at once and they still weren’t seating anyone. Not organized at all .
Went for Valentine’s Day. The restaurant did not honor our reservation. So we waited an hr in the waiting hr. Moved to the bar to order food because we were hungry at that point. Waiting another hour just to receive food that was ice cold. The butter wouldn’t even melt on my steak. However the service in the area area was very well, but overall it was a horrible experience. I will never eat there again nor recommend it.
Open table over booked the entire restaurant. Romano’s didn’t bother checking their reservations for the night. Valentine’s Day is the biggest night of the year for reservations but myself and others we’re left scrambling on the biggest date night of the year.
The ONLY non-perfect part of the meal was the wait time. Our reservation was for 6:00 pm, but we weren't seated until @ 6:20. Everything else was very nice.
Service was slow and I didn’t like sitting so close to the open kitchen and hearing the chefs shout.
Bad service with not many people in on there. Prices ere so high.
I was told there was gonna be 40 min wait till I told them I had reservations. The waitress was playing in nose, right before he picked up the food. Not washing his hands
Excellent food, and service. Definitely a kids friendly restaurant!
Good try, bad delivery
Service was terrible and food wasn’t too great but appreciate them being open on the holiday.
Very loud and kind of disorganized
However, considering the occasion—they did quite well
Lovely dinner. Good food and great service
Open Christmas Day.
Food was great and the server (Donald) was amazing!!! It was our Anniversary and we were extremely happy with our visit. We will be back, so much more we want to try!!
We were celebrating my daughter’s 21st birthday and the Food and service were great.
Very disappointed in how Macaroni Grill gas declined. Took about 15 min minutes to get utensils after appetizers arrived and plastic to go utensils were provided since no utensils were available (business was slow too). Main entree was undercooked and portions were very small. Also overcharged for salad that was included with entree. I hope they turn around and correct these issues.
Had a productive gathering!
While I love Romano's Macaroni Grill it seems this location struggles.
My husband and I arrived for a late lunch/early dinner. I ordered the create-your-own pasta and he ordered a pasta entree with a side of meatballs. We both added a caesar salad to start.
Our server looked busy, although there were only about four parties sat in the entire restaurant at that time. Then we realized why...as she brings our water, soda and bread about 10 minutes later we (and she) realized that the salads weren't being made.
Due to the open concept kitchen area, in front of which we were sitting, we watched her sit in front of what we assumed was the salad station waiting. Almost done with our loaf of bread and still no salad, she went back, put on gloves and made our salads.
So when they were brought to us, and she did apologize, our meals came out almost right after. She asked us if we wanted another helping of unlimited salad though, at that point with hot meals in front of us, even though we might've enjoyed that earlier it didn't make sense then.
Our meals came and, while I requested pine nuts added to mine, it had none. While my husband requested a side of meatballs we waited patiently, thinking she only had two hands and would bring that out next, but they didn't come. So while she was chatting with her backs to us with another waitress, we pardoned ourselves and called across to inquire about our meatballs. She starts talking to one of the cooks who, in Spanish, admits he forgot them.
So the meatballs come halfway through my husband having finished his pasta.
We actually felt badly for the wait staff. It seems there was no manager on duty and the stations were unmanned so she really did the best she could on her own.
We will give it another shot simply because we love this chain and their food offerings but a regional manager needs a second look at how this restaurant is being run. This is the second time we've come and found the experience lacking.
Went fo. friend’s bday. Told Open Table. Told receptionist. Told server. All responded. Four other tables also having bdays (restaurant was almost empty). Three of four recvd dessert w sing and candle. We recvd free dessert acknowledged as such by server and NO CELEBRATION Otherwise. Server was not very attentive but at least one other table of hers had bday things. Other server was very responsive to his tables.
I was very disappointed for my friend. I went there though it’s a bit more expensive than other Italian restaurants because they always do nice celebrations. Couldn’t believe almost empty. Sent word of complaint to cooperate but have only recvd emails everyday w discount coupons. No acknowledgement of concern.
We arrived to a nearly empty restaurant on a Friday night. The floor was so sticky our shoes were nearly adhered to the ground with every step. Even though there were hardly any diners, the service was absolutely atrocious. Not only did I have to ask for water EVERY TIME my glass was empty, but the server and other employees (including the manager) left dirty dishes on the table long after we were finished eating, to the point where I had to flag someone down to get them removed. We will not be back.
The food didn’t taste good
The food and our server, Frank, were great!
Our only issue was the seating hostess. My reservation specifically asked for a table at the front due to my disability. She sat the first arriving guests at the booth all the way in the back! When I got there, I asked to change to one of the many available tables in the front. She reluctantly moved us to the front booth but didn't speak and had a scowl on her face. However, before she moved us, she left me stuck standing there with my cane and disabled legs while she sat 2 other tables first before she would finally speak to us.
Rediscover a wonderful restaurant in mall of Ga area. With new restaurants opening, this is uncrowded gem! Everything was prepared excellent.
Food was so so. I originally ordered chicken parmesan. I was not happy with it when it arrived. It was extra big and the edges were extra hard like a big flat piece of breaded chicken that was cook too long. Chicken parmesan should not be crunchy. I had that returned and requested the penny pasta and sausage. That was pretty tasty. The server only filled up my cup when he initially set it down and left it empty the rest of the time. I didn't even have a glass of water until I asked. The manager is nice, she's an African American older woman. She's very helpful
Traffic was terrible on I-85 that evening. Our patient staff kept us in beverages and waited patiently for everyone in our party of 9 to arrive. We had good food and a great time.
Worst Food and service I ever had at this place has gone way down.
The food and service were great. This location is the best one we have ever been to.
They sneak in s 2.50 per entree salad fee. This would be ok if they asked if we would like to add a salad to our order. However we where simply asked what salads we wanted with our entrees. Due to this shady business practice I will never eat at a Romanos again... I feel ripped off... food was gloriously mediocre... no parmesan cheese was offered, the bread dip was pepper and a really awful olive oil... the chicken ordered was dry and I felt salty... I will not eat at a Romano's ever again. Ripped off by the server, over charged due to shady business practice and served sub standard food for a exorbitant price. No thanks.
We arrived at 1:15 for a 1:45 reservation. I checked in at the podium and they acknowledge that they had it. In spit of that we were forgotten and our name crossed out without us being seated. When we were finally seated (I spoke up and asked) the mother's Day menu was not offered. no server was assigned to us until my daughter asked about 20 minutes after we were seated. the grilled chicken of the Pollo Caprese was dry and tasteless.
On the positive side our server was great and the pizza one or our party ordered was wonderful.
It was a combination Mother's day & birthday brunch for my wife, mom, son & his girlfriend. Our waiter was very inattentive with bread and drink refills. It took over an hour to get our food and all I ordered the cinnamon apple french toast. They were not crowded. The food was "warm" enough. We complained to the manager and she took 25% off. Being a celebratory brunch, the overall experience was very disappointing. We didn't enjoy ourselves at all. By the time the food arrived we just wanted to eat and leave ASAP. Had it not been Mother's day we would have walked out but we had reservations and going elsewhere would have prolonged an already ruined brunch.
My wife and I went here for date night. It's definitely not the place for that. Better place to bring a rowdy bunch of teenagers. The food was so-so. You can watch the cooks make it. Similar style of cooking to what they have a the Waffle House. Line cooks making fast eats. Wait staff are young and inexperienced--first job type of place. Our waitress was way behind, but fortunately the manager brought our order. Had to ask for silverware and bread. The bread had an olive oil dipping sauce which used oregano rather than basil and was very bitter. Couldn't eat it. Won't go there again.
Food was good. Waiter was excellent and they were very accommodating on a busy night
This is one of our favorite restaurants. However, this experience was not very good. There were 6 of us on the reservation, and it took us almost 2 hours to eat because of how slow the kitchen was. Our server was professional and polite, but when the food did finally come my entree was cold and I had to send it back to be reheated. That took an additional 15 minutes.
We were a party of 6 and was not disappointed. Service was great!
This review is for the brunch. I feel the amount of food on the plate was not worth the price. So I give their brunch 3 stars. Also, very few tables were filled and we waited longer than I’d like for our food.
The food was subpar as was the service. I left my sweater for about 15 minutes and it mysteriously disappeared.
Bad. We arrived with a reservation. We sat down and no one come to take our drink order or check on us. We finally flagged down a waitress. Someone came by maybe 10 minutes later. We had a party of 4, 2 adults and 2 kids. When we finally ordered, the first child’s spaghetti came out about 30 minutes later. Other dinners came out one at a time at about 15 minute intervals. The final entree, served over an hour after the first entree had arrived, was the wrong order. Most of the food was decent, but a family should have their dinner arrive at the same time. It took 2 1/2 hours to eat on a Saturday night and they were not crowded (that should have been a red flag). This restaurant used to be a very good place for casual Italian. I would not be surprised to see it closing soon.
It was rather noisy and crowded at the time. The service was alright, not the best. They forgot our table quite often. Though I enjoyed the food very much, it was delicious!
8 people waited 30 minutes to be seated after making the reservation online Why to make an reservation than?
Romano's Macaroni Grill - Mall of GA does offer delivery in partnership with Postmates and Uber Eats. Romano's Macaroni Grill - Mall of GA also offers takeout which you can order by calling the restaurant at (678) 714-0049.
Romano's Macaroni Grill - Mall of GA is rated 3.5 stars by 75 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.