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Tue - Fri 11:30AM - 11:45AM 12:00PM - 1:00PM 1:15PM - 2:00PM
The food was great, the servers very friendly and accomodating....but this message is for the management: The restaurant was severly understaffed leading to long waits for our food and for attention from our servers. We were accomaodated as well as we could have been by the only two servers on the floor. An additional server was needed for the number of ppl in the restaurant.
Food and wine were incredible. Atmosphere was great. Service was amazing. By the end of the meal our waitress Cait was a friend of the table. Would definitely go back!
Service was remarkably slow and when it was pointed out nothing was done to rectify the matter. We waited 12 minutes before ordering and another 14 before actually receiving beverages. Staff was polite and apologetic when issues around time were pointed out however greater amends should have been made for such a subpar experience. Really disappointing performance from such a high caliber restaurant.
Hello there! Thank you for your time and sending in your feedback regarding the pace of the service you received. We would greatly appreciate the opportunity to follow up with you directly, if we may. Could you kindly send me an email at Terralynn@TeatroGroup.Ca at your next convenience? Thank you for your time and we look forward to hearing from you!
The food was a bit salty & it came really slow. You made up for it though by not letting us pay for a dish.
Hello there! Thank you for your feedback regarding the salt, we will look into this further!
We really enjoyed Royale, our server was so friendly and the food was fantastic. Great options on menu with numerous daily features. With food allergies I greatly appreciated the servers and chefs taking time to ensure my meal was safe. Thank you for a great experience.
It's our pleasure, Leslie! We always look forward to taking care of our guests when they join us. We hope there will be an opportunity to see you again soon!
Beautiful dining room - probably one of the nicest in Calgary! Patio however lacks the same aesthetic ambience. The food was devine and beautifully plated.
Hello, Michelle! Thank you for your feedback!
Always great food at this restaurant! We love the patio and atmosphere! Wait staff is always friendly and attentive!
Awe, shucks. Thank you so much! We look forward to seeing you again soon!
My most recent visit for dinner with a guest was not as one would normally expect. I've dined here before a few times so not the first time or a first impression.
Service was extremely slow, on a night when the restaurant seemed to be less than 50% capacity, which didn't make sense. The first course arrived in about 25-30 minutes (salad greens and oysters), and the main course took almost an hour and a half to arrive. The meals were not hot, so potentially they sat on the counter for a while - just guessing. That's not so good after such a long wait.
Service was inattentive throughout this long period. The front staff all appeared to be young people, with limited experience on this evening. It would have been good to at least get a heads up that there was in issue in the kitchen or some explanation that there would be a wait involved. None of that took place and the evening took an excruciating drag.
It appeared as if the establishment has suffered a decline in both service and quality of food compared to earlier visits. It's a shame since the venue is very nice with a good bar.
I hope management can turn this around and polish their service and improve the quality of food.
Hello there! Thank you for your time and sending in your feedback about your most recent visit with us. We regret to hear that it does not live up to our standards or what you've come to expect from Royale. We would greatly appreciate the opportunity to follow up with you directly, if we may. Could you please kindly send our marketing manager an email at Terralynn@TeatroGroup.Ca at your earliest convenience? Thank you again for your time and we look forward to hearing from you!
Went for an anniversary dinner. Food was good and came fresh. Cocktail drinks were tasty, but drinks in general were slow to receive. Happened to be there on a day that the kitchen was backed up and so we waited a lot longer than I would have liked for each course. Not sure if it was because the meal was rushed due to the kitchen back up, in the main dish the greens were charred and the ribs seemed a bit over cooked.
Had reservation for 7 and got in quick but didn't get the last dish of the sharable meal until 9pm.
Hello there! Thank you for bringing this to our attention so that we may address it with our team. We regret to hear that your meal was not served to you in a timely matter! We sincerely hope there will be another opportunity to see you again soon!
A bit noisy outside on a busy Sunday evening, but we were given option of sitting inside
Hello, Steve! 17th Ave sure is a busy street with lots of action. We hope you were able to enjoy your evening!
Last night was a perfect night for the patio and we we're lucky enough to get a seat out there. Our server was nice, helpful and didn't rush us at all. The food came quite quickly and we ordered food 3 different times, drink and appetizers, one app had sold out so she returned to ask if we wanted something else, it came quickly, then we ordered the mains once the last app arrived. The food was full of flavor, and good textures, we had the flatiron steak and the pork belly as mains and the elk carpaccio which were all memorable.
Thank you for joining us on our patio, Andrew! We're pleased to hear you enjoyed your evening with us and we so look forward to doing it again soon!
The patio is outstanding - they have done a good job
Thanks, Tilly! We love spending summer days on that patio!
The food was excellent but the service was strange. It took a while to get our order and the server was confused about whether it had already been taken. A fire alarm went off for about 15 mins which was annoying, and the Diet Coke we ordered was horrible tasting and flat. Luckily it was taken off the bill. There was also an issue with splitting the bills. Overall it was a nice experience but I would expect the service to be more on the ball from such a nice restaurant with the prices it has.
Hey, Stephanie! Thank you for your time and sending in your feedback regarding your recent visit with us. We regret to hear that it did not meet our standards of service! We have taken the time to speak to our staff about this incident so that we can use it as a learning opportunity. Thank you for bringing this forward and we sincerely hope there is an opportunity to host you in the future. If you ever need a reservation, please feel free to email Terralynn@TeatroGroup.Ca. Take care, Stephanie!
Service was horrible
Excellent. Keeps me going back!
We look forward to our next visit, Pauline!
As always, the food the spectacular!
Royale is reliably good for lunch or dinner. The restaurant was busy for lunch today so service was a bit slow and understaffed because of summer scheduling Our server was good and meal was delicious. Half price wine event was fabulous.
Hello, there! Thank you for your feedback about your service. We regret to hear there was a lag in the service you received! We hope we will see you again shortly :)
The ambiance of the restaurant is beautiful. The food and service was great as well.
We sat out on the patio and were able to watch the activities around us. It is a nice covered area, so although it rained we stayed nice and dry. Staff was very knowledable about the menu.
Thank you for joining us on our patio, Sean! We look forward to seeing you again soon.
Went for our anniversary. We sat on the patio, which could use better seating, but the food was amazing and the service was great. Inside was really nice too although we didn’t sit there.
Thank you for spending your special day with us, Heather! We hope we can see you again before your next one!
Service, as usual was outstanding. Beef tartare was not up to standard...it was tough and didn’t have a lot of flavour. Rest of the dinner was terrific.
Hey there! We regret to hear your Beef Tartare was not up to our standards, we hope we were able to do something in the moment for you! We look forward to our next visit!
Amazing and delicious.
Thank you so much!
Food quality was excellent, service was friendly. We love coming there.
Thank you, Juliette! It's always our pleasure to host you!
Excellent lunch! Food and service were great. Half price bottles of wine. I will definitely return!
We look forward to it, Lisa! Thank you!
Service was lovely, everyone was very friendly. We got free dessert wine since it was our anniversary, very nice surprise.
It's our pleasure, Christine! Thank you for spending your anniversary with us. We hope to see you before the next one!
Lovely and so delicious as usual
We had a very attentive waitress who was there at just the right moments considering the restaurant was very busy.We had the charred octopus, Royale burger and fresh fish of the day (halibut). All were very good. We finished off the dinner with a very nice cup of cappuccino. It was also half price wine night, which is a great value.
Our server was wonderful and courteous and handled the nut allergy for our son well. Thank you!
The outdoor patio is absolutely beautiful on a Sunday morning for brunch. I was extremely disappointed when I asked for a dairy free option for my daughter. A dairy filled side came on her plate. I only realized it because I tasted it as it looked suspiciously like something that would have dairy. If I had let her eat it we would have had a very sick little girl on our hands. This was unacceptable after making our waitress aware. An apology was not given. I was offered a substitute item though after I lectured about the danger of giving an allergen to a customer after it had been discussed. We also did not get a side of bacon that we had ordered as well. I have been for drinks before and enjoyed so I think I will stick to that in future.
Good morning, Kristin. Thank you for bringing this to our attention as we take the safety of our guests very seriously and we regret to hear you daughter's meal was compromised. I would appreciate the opportunity to follow up with you directly, if I may. Would you kindly please send an email to Terralynn@TeatroGroup.Ca at your earliest convenience? Thank you and I look forward to hearing from you!
Restaurant wasn’t busy and there was lots of staff but our food arrived on the cold side
Hey, Earl! Thank you for bringing this to our attention and we regret your food did not come out warm. We hope there was something we were able to do for you in the moment!
Great patio atmosphere. Heaters are a great feature & a very nice & cozy touch. Service, wine & food were fabulous.
Hey, Angela! Thank you for the glowing review. There may have been a small mishap as you rated us 1/5 stars which indicates you didn't enjoy yourself. We hope this isn't the case!
I’ve been to Royale twice now for brunch in the last month. The Avocado on sourdough toast is amazing! Highly recommend it as a brunch option.
Thanks a brunch ;) for coming by!
It was amazing! The food was incredible, the room was beautiful, and the service was fantastic! This is a place you must eat!
Thank you! We're so glad you enjoyed everything. See you soon!
Great food, amazing service, good pricing, and half priced bottles of wine mid-week. I will definitely be back!
And we look forward to it!
Service was slow and food came out burnt and dry.
Overall a good experience. The restaurant decor was really neat - we were seated inside and it felt like we were in an atrium type garden with a glass ceiling. The dishes that the server recommended were quite tasty and the service was prompt. We did end up having to wait for quite some time before our mains came out, but I think that there was an issue in the kitchen. The servers brought out bowls of fries for every table and apologized for the delay. That was a nice touch - we weren’t starving as we had already had appies, but it would have been rough had we just been waiting with empty bellies. I would come back here again.
Hey, Ivana! Thank you for joining us. We apologize for the wait between courses but hope the fries were able to hold you over ;) We look forward to seeing you again soon!
The Royale patio is absolutely amazing, you feel like you are in a garden oasis right downtown. The service we had for brunch was amazing, they were accommodating about my allergies which is always a win! Food was excellent and love their new brunch menu! Can't wait to be back again for a relaxing mimosa filled Sunday brunch. Also their patio has heaters AND a glass cover over most of the patio making it the perfect spot for dodge-y Calgary weather.
Madi, this made us so happy to read! Thank you for joining us and we also look forward to more visits on the patio with you!
Came in for creme brûlée and a drink. Wasn’t disappointed.
Thank you for coming in! We look forward to seeing you again!
Food was delicious. Service was friendly, welcoming, and attentive from the moment we were greeted to paying the bill. Thank you Chris for giving us such great service.
Nice patio too.
Thank you for coming in and for the review, Suzun. We're pleased Chris was able to take great care of you! We look forward to your next visit!
Casey and the food was great. Will be a new favourite.
Thank you so much, Jayson! We look forward to seeing you again!