Smuggler's

Smuggler'sResponded 2 days agoHello Craig, Thank you for dining with us. I understand change can cause for mixed feelings. However, there are many great things to celebrate as well such as our new 170 seat patio with large outdoor bar, two Oyster/Raw Bars, wine cellar, bakery/pastry kitchen, private dining for 60 and a renovated main kitchen. Though things have changed, we are looking into bringing back the beloved Smugglers Sunday Brunch. More details to come. Hopefully you can give us another chance! Tim Down (Owner)

Smuggler'sResponded 2 days agoWe’re so delighted to hear that you chose to celebrate your birthday with us! It’s an honor to be a part of this important day, and we hope your experience here made it extra special. We wish you many more years of happiness and look forward to seeing you again soon. Tim Down (Owner)

Smuggler'sResponded 2 days agoHello Joe, Thank you for dining with us at Smuggler's. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We look forward to seeing you again! Tim Down (Owner)

Smuggler'sResponded on May 25, 2023Hello Cory, Thank you for dining with us. I apologize that your experience was less than ideal. We pride ourselves in providing high quality food & great customer service and are gutted when we don't meet expectations. I understand that change can sometimes cause for mixed feelings but there are also many things to celebrate. We are currently looking into bringing back the very popular Smugglers Sunday Brunch. More details to come. Hopefully you can give us another chance! Tim Down (Owner)

Smuggler'sResponded on May 24, 2023Hello Fraser, Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our prime rib. At Smugglers we believe that fresh high quality local ingredients make all the difference, and always aim to provide all our customers with a high-quality dining experience. We’re sorry that your experience was less than ideal. We hope to have the chance to welcome you back again. Tim Down (Owner)

Smuggler'sResponded on May 24, 2023Hello Kim, Thank you so much for dining with us. At Smugglers, We take pride in our 28 day aged Certified Angus prime rib, and are thrilled to hear that you enjoyed the meal just as much as we enjoyed making it. We strongly believe that fresh, high-quality ingredients make all the difference, and we agree that you can’t go wrong with the prime rib. It is our specialty, and we pride ourselves in offering Calgary's best. Come back to visit us sometime again soon. Tim Down (Owner)

Smuggler'sResponded on May 24, 2023Hello Cynthia, Thank you for dining with us. Our team at Smugglers is committed to providing excellent customer service and are thrilled to hear that we've made a good impression on you. We agree. The welcome Bread & Antipasto board is delicious. It was recently upgraded to include our new house made "Queso de Cabra Fresco", marinated antipasti, Oil & Balsamic, Hummus, Pickles, Lavosh & Foccacia. Thank you for your continuous support. Come back to visit us again soon. Tim Down (Owner)

Smuggler'sResponded on May 24, 2023Hello Donna, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Smugglers. We thought you might be interested to learn that we will be open for lunch, as well as our outdoor patio seating - soon starting on June 5. We look forward to welcoming you back again. Thank you for your support. Tim Down (Owner)

Smuggler'sResponded on May 24, 2023Hello CooksYYC, Thank you for visiting us again and for sharing this valuable feedback. We appreciate your loyalty, and we’re deeply sorry that your recent experience didn’t live up to what you’ve come to expect. We hope to have the chance to welcome you back again. Tim Down (Owner)

Smuggler'sResponded on May 22, 2023Hello Sabine, Thank you for dining with us. I understand change can cause for mixed feelings. However, there are many great things to celebrate as well such as our new 200 seat patio with large outdoor bar, two Oyster/Raw Bars, wine cellar, bakery/pastry kitchen, private dining for 60 and a renovated main kitchen. Though things have changed, we are looking into bringing back the beloved Smugglers Sunday Brunch. More details to come. Hopefully you can give us another chance! Tim Down (Owner)

Smuggler'sResponded on May 22, 2023Hello Tracy, Thank you so much for dining with us and for sharing your experience. Our team here at Smugglers is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We take pride in our 28 day aged Certified Angus prime rib, and are thrilled to hear that you enjoyed the meal just as much as we enjoyed making it. Always nice to see you Tracy! Come visit us sometime again soon. Tim Down (Owner)

Smuggler'sResponded on May 24, 2023Hello Erika, Thank you for dining with us and for sharing your experience. I apologize for the miscommunication and inconvenience, we do have a wheelchair accessible bathroom, it is located closer to the “bar area”. There are new menu changes we have implemented and will be sure to provide the proper training to our staff so that is is clearly communicated to customers. Thank you for bringing this to our attention. Your feedback helps us do better. We hope to see you again. Tim Down (Owner)

Smuggler'sResponded on May 22, 2023Hello Greg, Thank you for dining with us and for sharing your experience. I apologize for the undesirable odour. I understand that it is not pleasant, and can assure you that we will look into implementing new rules. At Smugglers we are committed to providing high-quality food to all of our customers and believe that fresh, local ingredients make all the difference. We hope to see you back again. Tim Down (Owner)

Smuggler'sResponded on May 19, 2023Hello Cynthia, Thank you so much for dining with us. We take pride in our 28 day aged Certified Angus prime rib, and are thrilled to hear that you enjoyed the meal just as much as we enjoyed making it. I will be sharing your positive feedback with the rest of the team, as I know that will make their day. Thank you again for your continuous support. We look forward to seeing you back at Smugglers again soon! Tim Down (Owner)

Smuggler'sResponded on May 19, 2023Hello Kirk, Thank you for dining with us. I understand change can cause for mixed feelings. However, there are many great things to celebrate as well such as our new 200 seat patio with large outdoor bar, two Oyster/Raw Bars, wine cellar, bakery/pastry kitchen, private dining for 60 and a renovated main kitchen. We believe that fresh, high-quality ingredients make all the difference and agree that you can’t go wrong with the prime rib. We hope to see you back again. Tim Down (Owner)

Smuggler'sResponded on May 18, 2023Thank you very much MargaretO! Looking forward to serving you again! Martin Carrion GM Smuggler's

Smuggler'sResponded on May 19, 2023Hello Michele, Thank you for dining with us and for taking a moment to share your experience at Smugglers. We are so glad to hear that you enjoyed the food. We look forward to seeing you again soon. Tim Down (Owner)

Smuggler'sResponded on May 19, 2023Hello Micogreens, Thanks so much for your kind words. Your support means the world to us. We appreciate your support, and we’re thankful for your business. We look forward to welcoming you back again soon! Tim Down (Owner)

Smuggler'sResponded on May 19, 2023Hello BRayL, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this service issue and hope to resolve it promptly and accurately. We always aim to deliver a great experience, and we are gutted when we don't meet expectations. Thanks for taking the time to bring this our attention. We will use the feedback to make us better and ensure this doesn't happen again. Tim Down (Owner)

Smuggler'sResponded on May 20, 2023Hello Tsill, Thank you for dining with us. I appreciate your feedback. I apologize that you had to witness behaviour like this. We are in the process of working on a dress code for all of our front of house staff so that everyone is looking their best. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again. Tim Down (Owner)