MB
MargaretB
Greater Boston1 review
Dined on February 19, 2024
- Overall 1
- Food 5
- Service 1
- Ambience 2
It saddens me to have to write this review. Dinner at The Chop House was probably the WORST Service and experience we have ever had. This is too bad because when we finally (!!) received our entrees, they were actually very good -- food was excellent. But the entire thing was overpriced and the Service (especially for those prices!) was just abysmal -- in EVERY way. Even though the dinners were good, because we had to wait so long, and were so ignored, it colored the entire experience and you just felt like -- well, just let me eat something for dinner, so I can get out of here and go to bed. You shouldn't feel that way when you're paying top dollar for a dinner out. We suspect mostly the management was just pretty awful . Yes, it was the long February weekend, but I'm sorry -- a restaurant in a large "resort hotel" in Vermont should know how to anticipate that and plan for it. No excuses. Given what you're charging customers and guests for rooms, and for meals, HIRE more people, hire GOOD people, good management and pay them appropriate wages in order to retain them. No excuse. A real shame.