Sugar Factory American Brasserie - Atlanta

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1. TM

   TroyM

   Atlanta

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   overall5food3service5ambience5

   Cool spot. I wouldn't go there for myself, but if you have kids or a special lady..this is the spot. Orrr to celebrate something special.

   Report
2. OT

   OpenTable Diner

   Atlanta

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Fun, vibrant spot in the heart of Midtown ATL. Great service and EXCELLENT desserts!!

   Report
3. MM

   MissMe

   Richmond

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   overall4food3service4ambience5

   Extremely expensive. Fun vibe. Not for an everyday outing.

   Report
4. ER

   ElizabethR

   Los Angeles

   12 reviews

   3.0

   12 reviews

   Dined 4 days ago

   overall3food2service3ambience4

   Food was extremely overpriced for what you get. A lot of the things on the menu was not available that was represented online. Prepared to spend $40 per drink. Being a bartender these drinks were worth maybe $10. Food extremely overpriced for the amount you get. Service is extremely slow. We were there for 2 1/2 hours.

   Report
5. DL

   DiamLash

   1 review

   1.0

   1 review

   Dined 5 days ago

   overall1food1service1ambience1

   Last time going here.. they have completely fallen off since my last visit (01/2021). Can the food at least taste like what it cost? Why am I paying STK prices for Applebees food? At least give your guest a great experience. Service was dry except the host and the young lady who took our order since we were waiting a long time after being seated. I think 20% gratuity should only be added to parties of 4 or more. I wouldn’t recommend this location to anyone anymore

   Report
6. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   Awesome! Friendly staff and good food

   Report
7. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   It was amazing for my first time . I love the food the vibes and the service and everything. I’m happy

   Report
8. M

   Mickey

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food5service5ambience2

   The food/service was great however upscale it's not as far as the pricing plus the black cloth napkins had lint all in it things should be wiped down as well especially when you can see hand prints on the glass where your patrons sit down to eat in the upper level

   Report
9. T

   Tiabell

   Atlanta

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   I love the whole experience! Everything was wonderful and I will be back to celebrate many more life experiences there. Love the energy and the vibe.

   Report
10. TW

    TremeiceW

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food3service5ambience5

    The drinks are entirely too high. People hype this restaurant up and it’s not anything like i expected.

    Report
11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Service and food was great

    Report
12. OT

    OpenTable Diner

    Atlanta

    1 review

    1.0

    1 review

    Dined 6 days ago

    overall1food1service1ambience1

    This was awful. The food took forever and was adequate at best, it was insanely expensive ($200 for two people who got a drink that shared, a milkshake, salad, burger) AND the service was awful but we couldn’t pick the tip! It was 20% automatically. Not worth the time or money to go here. We will absolutely NOT be back.

    Report
13. SJ

    SashaJ

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food3service5ambience3

    It was a very enjoyable night. The staff were very helpful and great with customer service.

    Report
14. HF

    HaleyF

    1 review

    5.0

    1 review

    Dined on May 12, 2022

    overall5food5service5ambience5

    Our waitetress was great! We enjoyed the food and atmosphere.

    Report
15. A

    Anne

    Louisville

    1 review

    2.0

    1 review

    Dined on May 12, 2022

    overall2food2service2ambience4

    The burgers my friend had got nuked and the hostess seemed extra hostile (regular servers were fine!) I don’t think we’d be back we’d try something different.

    Report
16. M

    Mogreezie

    1 review

    1.0

    1 review

    Dined on May 11, 2022

    overall1food1service1ambience1

    Overrated! The food is not worth the dollar. Your better off going to McDonalds. Alcoholic beverage is Not worth $40. The tables and bathrooms were disgusting. It felt like a sticky film was on tables as if they are not cleaned. The service is trash.. not friendly at all… if they automatically include a tip, at least provide some kind of service. Overall was not worth it.

    Report
17. CD

    CaresseD

    Atlanta

    1 review

    5.0

    1 review

    Dined on May 11, 2022

    overall5food3service5ambience5

    Zion and his trainee were amazing! They made our experience great ! It was my son Ezra’s 4th birthday and the staff were awesome from the service to the King Kong sundae and birthday festivities my son had a ball and felt really special

    Report
18. HF

    HFizzle

    Orlando

    14 reviews

    5.0

    14 reviews

    Dined on May 9, 2022

    overall5food5service5ambience5

    It was my wife's Birthday but always keep that to ourselves. The 8oz Steak is the best we have ever had consistently and we have eaten at all the best from Boston to Miami. The Chicken and Waffles was excellent and more than I could eat! We will continue to come back.

    Report
19. OT

    OpenTable Diner

    Atlanta

    1 review

    1.0

    1 review

    Dined on May 9, 2022

    overall1food1service4ambience5

    Terrible experience.

    Report
20. TG

    TiffanyG

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food4service5ambience5

    I had a great experience and enjoyed my Mother’s Day with my two boys, who also had an amazing time. We were seated about 45mins before our reservation time and the food was brought out promptly. Our server was very sweet, informative, and helpful. Thank you so much for a great first time experience. We definitely enjoyed it!

    Report
21. M

    Mybib7

    1 review

    3.0

    1 review

    Dined on May 8, 2022

    overall3food3service2ambience4

    We waited to long for our food and it was not hot.

    Report
22. MT

    MarshaT

    Atlanta

    2 reviews

    2.0

    2 reviews

    Dined on May 8, 2022

    overall2food2service3ambience2

    The floors are outdated and dirty looking. Food was too salty and order was incorrect.

    Report
23. T

    Teke

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food4service5ambience5

    The waitress was amazing. Food was delicious. The drinks are amazing.

    Report
24. MJ

    MarlyeJackson

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Wonderful hosts, servers, and waitresses. I would definitely revisit

    Report
25. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    I love the ambience love the place the service everything

    Report
26. AC

    AmandaC

    Atlanta

    7 reviews

    vip
    2.0

    7 reviews

    Dined on May 8, 2022

    overall2food2service3ambience3

    I don’t need to go there again which must be what most people determine given the high prices on mediocre food and the mandatory 20% gratuity, no matter size of party. Service was okay. Chairs were ripped and taped over. There is no gummy bear chandelier. The “gummy bear” tree is dated and dingy. Lack luster environment.

    Report
27. V

    Vincent

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service1ambience4

    Service was horrible, food took forever, wrong orders came out, and it was cold by the time we got it. Service automatically included so no incentive for staff to do anything. Terrible experience

    Report
28. DR

    DaiR

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food2service1ambience3

    Server Lee was great! Everything else was horrible. Food was cold and bland. “Ran out” of salmon an hour after opening. One person in our party is pescatarian and intended to order that meal before we booked restaurant. One meal didn’t come out until 45-60 minutes after entire table finished eating. Don’t order the pancakes - mandatory 45 minute wait they’re dense and dry. Manager Terrence did not remove pancakes but removed late meal and gave small discount on remaining items. We were unfortunately late to next event and could not attend. Considering they ruined Mother’s Day holiday experience, more should’ve been done to accommodate us. Very disappointed. First and last time going. Do not recommend.

    Report
29. G

    Gwen

    Atlanta

    2 reviews

    5.0

    2 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    We took my mom there for Mother’s Day. Rico was my server and may I add he was absolutely awesome. He made sure we had everything we needed and when their was an issue with one of my party food he addressed it immediately. I definitely recommend this restaurant and that server.

    Report
30. F

    Franco0124

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    Me and my partner had a ball. It was the best, not only that, we met and took a picture with Tammy Rivera(Waka Flocka Wife). The food and drink was the bomb...Its really worth every dollar......

    Report
31. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 7, 2022

    overall1food1service1ambience1

    Over priced and the food was not that good. Wasn’t worth it

    Report
32. S

    Sarah

    1 review

    4.0

    1 review

    Dined on May 7, 2022

    overall4food3service4ambience4

    Drinks, milkshakes, and experience were great! Would definately come back for that reason. I had the Salmon which was almost to salty to eat. Will be back for drinks and desserts only!

    Report
33. CC

    CheriC

    Atlanta

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Prom night dinner and first experience here. Enjoyed the food, atmosphere and service. Will be back!

    Report
34. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Loved it, great experience ❤️

    Report
35. RR

    ReeRee

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food1service4ambience3

    Food was horrible. Was served broken up chicken that looked like a lollipop. Food was cold, bread was hard.

    Report
36. CL

    ChloeL

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food4service1ambience3

    Great food, when we got it, took 1.20hr for it to arrive after I kept asking the server (when she was around) to ask. Took 40mins to get shakes. Food and shakes were worth the $ but not worth the wait. Went for my sons birthday and it wasn’t the experience we were all hoping for. Would I go again? NO. If you haven’t been and have at least 2hrs to sit at a table do it. Overall disappointing.

    Report
37. DJ

    DonnaJ

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    Atmosphere was amazing. Definitely give this experience 5 stars!!!

    Report
38. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    It was a vibe. Our server Zion was DOPE and real cool. The drinks and food were good and the candy was even better‼️ 10/10 I recommend

    Report
39. UT

    UnknownTaster

    1 review

    1.0

    1 review

    Dined on May 7, 2022

    overall1food1service5ambience3

    The food was salty and nasty and it burned my lips. The milkshake was good. Y’all stay away from the hot chocolate. It’s nasty. Great customer service though

    Report
40. AC

    AvaC

    1 review

    4.0

    1 review

    Dined on May 6, 2022

    overall4food4service4ambience5

    Great experience honestly food was great but I don’t think it was was worth the price. The music and atmosphere was amazing. My only complaint is getting a cold burger😕.

    Report