Sugar Factory - Chicago River North
Super disappointed, we ordered our burgers to have everything to the side it came with everything on them, and they were dry it took us picking everything off of the burgers and eating over half of the food for someone to show up and ask how our food was, and by that time we didn't even want to eat our fries since they were cold but no one wanted them without ketchup and salt. And the burgers could of used ketchup to help the fact that they were super dry.
We came to Sugar Factory on a Thursday for my daughter’s 11 birthday. It was not crowed at all. We mention 3 times it was her birthday and they did nothing. I was told later you need to buy dessert and pay additional $5 for a candle. Seriously? There is no price on the beverage or dessert menu. Order my kids a drink - no alcohol - it cost me $60! Fruit punch and some candy in a cup- really. We got the rainbow hamburger for my son. Bread was stale and meat was dry and how to eat, so that was a complete waste of money. They run old video of celebrities on TV over and over. Music is very loud! I do not recommend this place. There are plenty of better places to go to in Chicago. I’m still in shock we paid $30 a piece for a kid drink. Avoid! For what we paid it would have been nice to recognize my daughters birthday
Awesome my first time going and will be trying again very soon. Lots of candy and the food is great and the drinks were my favorite.
Fun environment thought it was gonna be mostly for the kids but it was fun
This was a fun outing to celebrate my daughter's 15th birthday. Because we have been at Sugar Factory before, we were not completely thrown off by the incredible price tag for the non-alcoholic goblet drinks-- you are paying for the experience more than the drink. The service was outstanding and the food was good. Great location just off Michigan Avenue with a lot of different parking garages nearby. We would go again!
Wonderful ambience. This place is full of sugary breakfast items, lunch items, and entrees. Enough sugar to put you in a coma but everything taste so good!! We really enjoyed the red velvet pancakes . We went two days in a row for breakfast
It was very good and fun. I went there after prom and it was
I really enjoyed my birthday there and it was nice and fun.. I really enjoyed my Energy bear drink it was very good...
Amazing service overall
really good place for good drinks and good comfort food.
It’s such a colorful and beautiful place. The food was wonderful. The drinks are amazing. I love this place so much.
Always a great meal, great service. and an awesome time!
Only for the drinks would I go back. The host was extremely rude. The round big couch like red chair were nasty and dirty. The food was disgusting. My entire party did not enjoy their food.
The food was limited, overpriced, overcooked and flavorless. I ordered the brandy peppercorn steak with the frite and scalloped potatoes. The potatoes were too cheesy and the steak lacked seasoning. The menu was not kid friendly. It's a shame we paid $30 for goblets we could not take home for souvenirs while other Sugar Factories allow us to take them home. I would recommend this place for drinks, desserts and appetizers before or after an event, but not somewhere to eat a main meal at.
Food quality and price were awesome! Great portions! Feel like the drinks are a little pricy and keep in mind this is A LOT of sugar. Super instagram worthy spot
My daughter treated me to the Sugar Factory on Mother’s Day and it was “one” of the most memorable experiences ever.
Firstly, I was very impressed with the atmosphere and entire layout of restaurant. Secondly, I was equally impressed with the staffs professionalism and friendly nature especially, that of my server James, “he rocked.” Thirdly, the food was AWESOME!!!! I ordered the white chocolate drizzled burger and I was thoroughly impressed Kudos to the Chef 👩🍳 👨🍳
Will be returning again. Love this place!!!!
Nice place was slow at first though
Over-hyped, over-priced and ridiculous. Only reason we went was my daughter wanted to try it. I would never go back. Pitbull and Kardashian’s can keep it all to themselves.
We took our daughter here for her 21st birthday. We were seated early which was nice but that's where the fun ended. Our server was slow. The candy was overpriced. The drinks were fun but very weak and exceptionally overpriced. My husband and I ordered Angus steak and lobster. They were out of both. In place of that we ordered the New York Strip. It was fatty and tasteless. We requested au jus with our steaks and instead got steak sauce. Our server did not appear to know what au jus was. He said he had to ask the chef if they had it even though it was offered with other steaks. We also tried the wings and they were disappointing. Our daughter had the fettuccine which wasn't bad. Overall, we were not impressed and will not be returning.
Pandemonium noise and too congested with people. Last venue to deploy for family outing.
Ordered a drink that advertised blood oranges however received regular oranges without being warned. Paid 40 for punch/juice positive there was no alcohol in my drink
Fun for the kids. Food was decent, but the milkshakes were exciting for the kids, as well as the colorful burgers. The noise level was uncomfortably loud. Could hardly have a conversation because the music was blasting.
I brought my mom here for Mother’s Day. It was her first time and she really enjoyed herself!
Service was great. Food was good. The ambiance was perfect. However, it’s overpriced. Overall my family & enjoyed ourselves.
Mother’s Day luncheon
Everything was amazing! The specialty drinks were fabulous!!! The food was really tasty! Staff was so nice and pleasant!
My daughter had a ball for her birthday at this place. we will def.ly be going back
I had eggs Benedict. Eggs were cold, salmon worse quality and hash browns had to fatty.
French toast was good. Service was okay.
I made an after prom reservation for a party 10 for 10pm. I confirmed my reservation online prior. When the party arrived they were told their reservation was not until 11. My daughter had a screenshot of the confirmation and the hostess was adamant about it being 11. They were not seated until 11pm. This put a damper on the evening because they left the prom early to make this reservation. Coming from Indiana, they could have stayed at the prom longer if the reservation was at 11. What is the point of making reservations and confirming if you are going to be told it’s not valid? There was no effort made to seat them at 10, the time on the confirmation and the time they arrived.
We loved the disco ball for birthdays! The food quantity was big! Service was good. Drinks were fun but way to big.
The place is great, the food is just okay. The Milkshakes are delish.
This was my first visit. I treated my daughter for Mother’s Day but it turned out to be a treat for me and my Grandson! It was pretty quiet when we first arrived and were seated around 4:30 p.m. But then around 5:30-6 it started to pickup which made my experience even better!
I don't agree to a 25% service fee for five people or more. I really think that's unfair to any family. I had to pay a service fee and my children is under the age of 17.
Our waiter was very helpful and polite. The food was very good and the Ocean Blue drink was very good! My friends and I had an amazing time. There were good spots to take pictures. I would highly recommend it to anyone!!
This is my very first bad experience at any Sugar Factory. I had a reservation and still had to wait quite some time before being seated. My order was brought to me and basically dropped off at the table. The server walked away immediately and my order was wrong. They had some sort of mayo spread, instead of butter, on the plate with my chicken/waffle. One piece of the chicken was old and dried out. My drink set-up was placed on my table 15 minutes before the server came back to pour. I had someone with me that had never been to Sugar Factory and it took away from the energy when the drink was being poured. The air conditioning was on blast. With all of this, I still tipped our server, April, well. It appears that she was overwhelmed. I will give them another try. If my experience is bad during my next visit, I will not return to that location. 05/04/2019
They sat a party of six at an extremely small booth and when we wanted to move for more space they said we would have to wait even longer. Food is not that great or the drinks. Pretty expensive for nothing.
Menu needs to be revamped. More exciting options and selections
We went for my friends birthday. She had an amazing time! We felt like the food was a little over priced. We were also not told about the gratuity fee if you have 6 or more people. But other than that we loved the experience and we will go back!
Loved it!!! Great experience!!! Will definitely be back again!!!!