Sugar Factory - Chicago River North
This was a fun outing to celebrate my daughter's 15th birthday. Because we have been at Sugar Factory before, we were not completely thrown off by the incredible price tag for the non-alcoholic goblet drinks-- you are paying for the experience more than the drink. The service was outstanding and the food was good. Great location just off Michigan Avenue with a lot of different parking garages nearby. We would go again!
Wonderful ambience. This place is full of sugary breakfast items, lunch items, and entrees. Enough sugar to put you in a coma but everything taste so good!! We really enjoyed the red velvet pancakes . We went two days in a row for breakfast
I really enjoyed my birthday there and it was nice and fun.. I really enjoyed my Energy bear drink it was very good...
It’s such a colorful and beautiful place. The food was wonderful. The drinks are amazing. I love this place so much.
Always a great meal, great service. and an awesome time!
Only for the drinks would I go back. The host was extremely rude. The round big couch like red chair were nasty and dirty. The food was disgusting. My entire party did not enjoy their food.
The food was limited, overpriced, overcooked and flavorless. I ordered the brandy peppercorn steak with the frite and scalloped potatoes. The potatoes were too cheesy and the steak lacked seasoning. The menu was not kid friendly. It's a shame we paid $30 for goblets we could not take home for souvenirs while other Sugar Factories allow us to take them home. I would recommend this place for drinks, desserts and appetizers before or after an event, but not somewhere to eat a main meal at.
Food quality and price were awesome! Great portions! Feel like the drinks are a little pricy and keep in mind this is A LOT of sugar. Super instagram worthy spot
Nice place was slow at first though
Over-hyped, over-priced and ridiculous. Only reason we went was my daughter wanted to try it. I would never go back. Pitbull and Kardashian’s can keep it all to themselves.
We took our daughter here for her 21st birthday. We were seated early which was nice but that's where the fun ended. Our server was slow. The candy was overpriced. The drinks were fun but very weak and exceptionally overpriced. My husband and I ordered Angus steak and lobster. They were out of both. In place of that we ordered the New York Strip. It was fatty and tasteless. We requested au jus with our steaks and instead got steak sauce. Our server did not appear to know what au jus was. He said he had to ask the chef if they had it even though it was offered with other steaks. We also tried the wings and they were disappointing. Our daughter had the fettuccine which wasn't bad. Overall, we were not impressed and will not be returning.
Pandemonium noise and too congested with people. Last venue to deploy for family outing.
Ordered a drink that advertised blood oranges however received regular oranges without being warned. Paid 40 for punch/juice positive there was no alcohol in my drink
Fun for the kids. Food was decent, but the milkshakes were exciting for the kids, as well as the colorful burgers. The noise level was uncomfortably loud. Could hardly have a conversation because the music was blasting.
I brought my mom here for Mother’s Day. It was her first time and she really enjoyed herself!
Service was great. Food was good. The ambiance was perfect. However, it’s overpriced. Overall my family & enjoyed ourselves.
Everything was amazing! The specialty drinks were fabulous!!! The food was really tasty! Staff was so nice and pleasant!
My daughter had a ball for her birthday at this place. we will def.ly be going back
I had eggs Benedict. Eggs were cold, salmon worse quality and hash browns had to fatty.
French toast was good. Service was okay.
I made an after prom reservation for a party 10 for 10pm. I confirmed my reservation online prior. When the party arrived they were told their reservation was not until 11. My daughter had a screenshot of the confirmation and the hostess was adamant about it being 11. They were not seated until 11pm. This put a damper on the evening because they left the prom early to make this reservation. Coming from Indiana, they could have stayed at the prom longer if the reservation was at 11. What is the point of making reservations and confirming if you are going to be told it’s not valid? There was no effort made to seat them at 10, the time on the confirmation and the time they arrived.
We loved the disco ball for birthdays! The food quantity was big! Service was good. Drinks were fun but way to big.
The place is great, the food is just okay. The Milkshakes are delish.
This was my first visit. I treated my daughter for Mother’s Day but it turned out to be a treat for me and my Grandson! It was pretty quiet when we first arrived and were seated around 4:30 p.m. But then around 5:30-6 it started to pickup which made my experience even better!
I don't agree to a 25% service fee for five people or more. I really think that's unfair to any family. I had to pay a service fee and my children is under the age of 17.
Our waiter was very helpful and polite. The food was very good and the Ocean Blue drink was very good! My friends and I had an amazing time. There were good spots to take pictures. I would highly recommend it to anyone!!
This is my very first bad experience at any Sugar Factory. I had a reservation and still had to wait quite some time before being seated. My order was brought to me and basically dropped off at the table. The server walked away immediately and my order was wrong. They had some sort of mayo spread, instead of butter, on the plate with my chicken/waffle. One piece of the chicken was old and dried out. My drink set-up was placed on my table 15 minutes before the server came back to pour. I had someone with me that had never been to Sugar Factory and it took away from the energy when the drink was being poured. The air conditioning was on blast. With all of this, I still tipped our server, April, well. It appears that she was overwhelmed. I will give them another try. If my experience is bad during my next visit, I will not return to that location. 05/04/2019
They sat a party of six at an extremely small booth and when we wanted to move for more space they said we would have to wait even longer. Food is not that great or the drinks. Pretty expensive for nothing.
Menu needs to be revamped. More exciting options and selections
We went for my friends birthday. She had an amazing time! We felt like the food was a little over priced. We were also not told about the gratuity fee if you have 6 or more people. But other than that we loved the experience and we will go back!
Loved it!!! Great experience!!! Will definitely be back again!!!!
I’ve never been here before. My daughter asked to have her Birthday Lunch there. Cute place but my biggest disappointment
Is that they don’t put pricing for their signature drinks and trust me they are outrageously overpriced. I though s goblet would run average $15, just like their average meal. Nooo, I was way wrong. One of them cost me over $25. And of course my teenage daughter couldn’t even finish half of it. I get it they are big and have some candy in it but $25? Way too expensive. I think this was one and done for us.
My 15 year old daughter wanted to go there so we went. It is a one and done. Your typical kardashian watching want to be were there. The staff was friendly and the food was not terrible. The white chocolate burger- actually good( flip the bun upside down so you don’t get the sauce all over you) I had a vodka and my daughter got one of those expensive drinks- it was okay but this place is kind of all that is wrong with the world.
This was my first time at the location downtown of Chicago. The experience was GREAT! The food was delicious! The only thing was I was disappointed that I couldn’t take my goblet glass home. That was the main reason for me ordering the drink because it said I could take the souvenirs home. It didn’t mention there was an additional price on the website. I was able to take it home when I was at Rosemont location.
We thought the food was excellent, friendly waiter, wonderful dessert!! Definitely will go back!!
The prices are outrageous for what you get, the servicer was nice but slow, it took us over a half hour after we finish all our food and drinks to get a milkshake the we order at the at the same time as everyone else.
We absolutely loved our experience! Drinks are out of this world, and there was a large menu!
The Customer service is AMAZING here! The vibe is great and the food was hot and out in no time! very clean just overall great staff!
Our server was very nice but kind of scadder brained and all over the place. There was crates full of stuff in what seemed every corner. It was good food but I don’t think I would go back.
Great vibes!! A great place to celebrate any and everything 5stars