Sugar Factory - Detroit

Review summary

1. J

   Julie

   Detroit

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The service was terrible. We were not given silverware or napkins. When we asked it took at least 10 minutes and we were brought plastic ware. One of meals came out 15 minutes after the rest. Then we ordered dessert for our daughter and it never came. Not to mention everything was over priced, like really overpriced. With the prices and the baked in gratuity and the awful service this was a terrible experience! There are way better options in the area!! Would never go there again!!!
   

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2. I

   Irina

   Toronto

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The place is very nice looking and the menu options sound very unique. We had a very unpleasant experience however due to poor service and customer service. I attended with my mom and my two kids. We had an open table reservation but they were about a half hour behind. Once seated, we then proceeded to wait well over 10 minutes before anyone came to take our order. An hour later, our food had still not arrived, yet the people around us all seemed to be getting their food. We did not order anything extraordinary, 2 burgers and a pasta. When we inquired about it we were just told it’s coming. I think the server forgot to ring our order in, or rang it in very late. My kids were very hungry and crying, and our experience was about two horrible hours. We did not get an apology or anything. Would not recommend unless you’re ready to wait forever. I did not even attempt to order desert because god knows how long that would have taken after. Very unfortunate, but I will never be back. The food was just meh also, but the price tag was high.
   

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3. S

   Stephanie

   Detroit

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Possibly the worst service I've ever received at any restaurant ever. We were seated exactly at our reservation time and were excited to try the Sugar Factory along with our 2 small kids. After 45 minutes we had to flag down another server and ask if we could please get our drinks (2 waters and a coke). Our waitress made zero effort to be friendly or even polite in any way. It was going to be the first time in my life I was going to leave a 5% tip (my husband and I ALWAYS tip 25%). I was fuming when I saw the mandatory 20% gratuity automatically added to the tip. It was just an overall bad experience and I recommend eating at any of the other amazing restaurants in Detroit. The Sugar Factory is not it.
   

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4. S

   Sherra

   Chicago

   1 review

   vip
   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was horrible and they had an automatic 20% gratuity added on. We barely saw our waitress and had to sit for almost 20mins before we saw her first. Food was not great and for a kids spot, they didn’t have a kids menu.
   

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5. R

   Ro

   Chicago

   20 reviews

   vip
   1.0

   20 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This is by far one of the worst restaurants. It wasn’t even a bit fun. The place is filthy, the food is horrible, the drinks are ridiculously over priced, no less expensive options for kids ($25 for a milkshake), totally totally (yes, twice because it’s so bad) mismanaged, disgusting smelling restrooms and music that is played soooo loud you it’s painful to hear. Never ever will I go back.
   

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6. Z

   Zina

   Detroit

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   Service was horrible we had a party of 30 they had one server they were extremely rude the manager disregarded everything I had to say it was my daughter’s birthday never again while I do that
   

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7. S

   Shawntel

   Detroit

   1 review

   1.0

   1 review

   Dined on December 1, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Waited Almost a hour for my food they bring my food out two by two and it was cold like they just had our food sitting in the back. The bread for my club sandwich was so hard you couldn’t even bite into the sandwich the chicken breast was also cold the quesadillas had more cheese than meat it was also dripping liquid the pizza was too sweet and the burger and macaroni was warm after all that was done I was not about to pay for the shakes just to get them mostly half melted and or milky. Overall it was the worst experience I ever and will not recommend no one to go there. Just beyond disappointing and disrespectful
   

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8. M

   Melvona

   Chicago

   1 review

   2.0

   1 review

   Dined on December 1, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The food is over priced $10 for a side of potatoes is crazy the pizza flatbreads tasted like Chuck E. Cheese pizza for $23 lol and kinda small at that.. The service was very slow and it was very slow in the restaurant itself so I was confused why it took so long just for us to get water lol I mean they are hiring (they really need a busser, there were dirty tables everywhere and no one had a sense of urgency regarding anything) The quality of food does not reflect the prices at all and there were tables with lots of food left at the end off their meals if that tells you anything. The Mac n cheese balls I was looking forward to since I had them at the Chicago restaurant (much better there, the layout and everything) so I seen they had them here coated with Hot Cheetos (more like dusted , couldn’t even taste what made them different) and they were small and deformed lmao for $18. Kinda disappointing overall.. ANDD for the bill to automatically include a 20% tip is crazy especially for the poor quality of work and customer service, you should need to work for your top, they are really lax and still get rewarded for it Smhh I heard management is to blame
   

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9. A

   Alyson

   Detroit

   1 review

   1.0

   1 review

   Dined on December 1, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Came here for the kids to experience it and will never go back! Made reservations for 7:15 two weeks in advance, checked in at 6:45 after waiting 10 min in a line out the door, and didn't get seated until 7:35 after I went and asked how much longer. The music is SO loud - we didn't choose to come to the club! We came to a restaurant for my nephews bday dessert. We finally get our order taken and come to find out they don't have over half the menu! They only have classic shakes, which don't even come with the Whirly pop as stated. My daughter ordered the Candy Jar, and we ended up getting a vanilla milkshake with Carmel swirled on the cup. The plates and silverware they gave us were dirty- food, hair, finger prints. This place is ridiculous. Never again will I come to this location, or most likely any Sugar Factory. This was a HORRIBLE experience. What a disappointing night! Not worth the hype or the money spent!
   

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10. D

    Deandra

    Toledo

    1 review

    1.0

    1 review

    Dined on December 1, 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1

    This was my second time visiting this location and unfortunately it will probably be my last. I’m not sure if there has been a change in management since my first visit a year ago but this experience was the total opposite. The atmosphere and service were so unorganized and chaotic. The music was obnoxiously loud, you almost had to scream to hear the people at your table which made the environment even more loud. And the food…..They ran out of just about everything we asked for and it was only 7pm. The food the we did receive was cold and had zero flavor. I never received what I ordered and ended up just not eating. This was my daughter’s 16th birthday dinner and she ended up having to send her order back because it was ice cold. We are unproblematic people so we didn’t make it a big deal but for the price that we paid and the fact that we traveled from Ohio, this was such a disappointment.
    

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