Terrasse- Fairmont Chateau Laurier

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1. OT

   OpenTable Diner

   Montreal

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food3service3ambience4

   Service was slow, drinks are overpriced (and not that good). You pay for the view more than the quality.

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2. MB

   MikeB

   Orlando

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   We had a lovely dinner. Went with several sharing plates (tuna, salad and bread) as well as we shared a plate of mussels. All plates were excellent. Great flavours and some unique combinations. All and all we were really impressed. Sadly they were out of the shrimp hotdog that we were intrigued to try. Oh well, maybe next time. All and all, food was awesome. Service was excellent.

   Report
3. OT

   OpenTable Diner

   San Francisco

   5 reviews

   vip
   1.0

   5 reviews

   Dined 4 days ago

   overall1food2service1ambience1

   Pésimo servicio, sucio, los meseros cochinos se muerden las uñas y meten las manos a los platos, tiran el agua , no recogen , de los peores lugares q he ido , jamás lo recomendaría

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4. NC

   NeutralCritic

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food3service2ambience2

   It was a pretty decent experience. The food was good. The service was slow and the waiters were selective on the tables they choose to serve. It was borderline questionable on the nature of their selectiveness. Overall it was a fair experience and the weather didn’t help much too.

   Report
5. RC

   RebeccaC

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food3service2ambience5

   Food and drinks were good but expensive for what it was. The service was great energy and our server was very attentive but unfortunately the bar was very slow (took about an hour to get drinks). Which delayed us from putting in the rest of our order. Beautiful spot though, excellent ambiance. I would go again in hopes they were just slow when we went.

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6. DB

   DarleneB

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food4service2ambience4

   Our 30th anniversary. So excited to go out and celebrate. Our daughter secretly ordered a bottle of red wine for us as a gift on line. She's in Toronto and knows we are red wine drinkers. They served us white. we graciously accepted it bcz we thought that's what our daughter ordered us but had to ask for soda water to drink it as spritzers. They brought Two warm cans of club soda and 2 glasses of ice. Then $62 was added to our bill. Lol later corrected when we brought it to their attention For apps we ordered smelts but received Mussels. (They looked fabulous btw). quickly whisked them away and brought the smelts in 10 minutes. Smelts were great Drinks were ok but not fabulous considering they run 20 ea. hubby had a Caesar and I had a cranberry type martini. The mgr in charge came to our table to ask how things were, he shared that there were staffing shortages which we understood. He had a special desert brought to our table that was a variety of specialty chocolate two bite cakes and cookies. Very good. All in all - it was an expensive night but the weather was perfect for patio and we weren't in a rush. All things considered We had a good time but I would warn that if you are considering booking- be patient and kind as things ramp back up to higher standards.

   Report
7. KB

   KayB

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food3service2ambience3

   The staff were friendly but there was a shortage which led to a long delay in getting what we ordered. We only wanted to enjoy some drinks so it took awhile to get them. The patio is quite covered so that was great to shield us from the sun. The high top tables were in the sun though so if you sit there, be prepared for direct rays. Overall, the experience was ok. The view was great, so would have been nice to have the expediency of service to match. It was no fault of the server, there was only one bartender on a Saturday afternoon…….

   Report
8. MK

   MadisonK

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Food was amazing, great service and a stunning view!

   Terrasse- Fairmont Chateau LaurierResponded 3 days agoDear Madison, We are delighted that your experience was a pleasant one. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

   Report
9. GP

   GraceP

   1 review

   3.0

   1 review

   Dined 6 days ago

   overall3food3service3ambience4

   Ordered octopus as an entree. It had a very strange taste, obviously not fresh. Water was not refilled once while we ate. Great view and ambiance

   Terrasse- Fairmont Chateau LaurierResponded 3 days agoDear Grace, Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

   Report
10. CC

    CaroC

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    Food was delicious and the service provided by Dave was amazing! Will go back for sure!

    Terrasse- Fairmont Chateau LaurierResponded 3 days agoDeare Caro, Thank you for taking the time to share your feedback with us. We are delighted that your experience was a pleasant one. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
11. AT

    AngelaT

    Toronto

    1 review

    vip
    3.0

    1 review

    Dined on June 22, 2022

    overall3food3service3ambience4

    We were disappointed with both the service and the food. My partners steak was cold, and the starters were brought out at the same time as the main course. It was not worth what we paid.

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12. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food4service4ambience5

    Great experience

    Terrasse- Fairmont Chateau LaurierResponded on June 20, 2022We are delighted that you enjoyed your visit to La Terrasse and hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
13. M

    Martilu

    Ottawa

    6 reviews

    vip
    5.0

    6 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    We were there for Father’s Day. Amazing food and service. Even the music!!! We are originally from Latin America and for an hour, we indulged in listening to music from our side of the world. Thank you!!!

    Terrasse- Fairmont Chateau LaurierResponded 3 days agoThank you for sharing your compliments with us. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
14. CS

    ChristinaS

    1 review

    3.0

    1 review

    Dined on June 18, 2022

    overall3food3service4ambience5

    A tad over priced. Lovely setting service good background music loud and distracting.

    Terrasse- Fairmont Chateau LaurierResponded on June 20, 2022Dear Christina, Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
15. SG

    SusannaG

    1 review

    4.0

    1 review

    Dined on June 16, 2022

    overall4food4service3ambience5

    More attention to taking away dirty dishes, ambiance and food excellent as usual

    Terrasse- Fairmont Chateau LaurierResponded on June 20, 2022Dear Susanna, Thank you for taking the time to share your feedback with us and you are the best equipped to judge our level of service. We look forward to seeing you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
16. OT

    OpenTable Diner

    New York Area

    2 reviews

    2.0

    2 reviews

    Dined on June 16, 2022

    overall2food2service3ambience4

    Food was mediocre and overpriced.

    Report
17. OT

    OpenTable Diner

    Toronto

    10 reviews

    vip
    5.0

    10 reviews

    Dined on June 14, 2022

    overall5food5service5ambience5

    Beautiful day with a great view on the terrace of the Chateau Laurier over looking the water and the Parliament buildings. Delicious appetizers and drinks! Recommend the Truffle Fries & shrimp hot dogs!

    Terrasse- Fairmont Chateau LaurierResponded 3 days agoWe are delighted that your visit to La Terrasse was a pleasant one and we hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
18. JK

    JimK

    1 review

    1.0

    1 review

    Dined on June 13, 2022

    overall1food2service4ambience1

    It was sad to see such low class tables and chairs To me is an embarrassment to the Beatty of the beautiful hotel

    Report
19. OM

    OdessaM

    Ottawa

    1 review

    2.0

    1 review

    Dined on June 11, 2022

    overall2food3service1ambience3

    This is my second time dining at this establishment and I was very disappointed. Limited menu selection. The service was unacceptably slow, it took over an hour to obtain just a bowl of mussels. Server was difficult to locate and we then had to wait an additional 20 minutes to ask for our bills. Won't be returning.

    Report
20. AD

    AudreyD

    1 review

    2.0

    1 review

    Dined on June 11, 2022

    overall2food1service2ambience4

    The view and overall ambiance was very good, but the quality of the food was so bad it would not be worth returning, unless it is only to have drinks with friends... Our waitress was polite, although not very welcoming...

    Report
21. KT

    KalTams

    1 review

    5.0

    1 review

    Dined on June 9, 2022

    overall5food4service5ambience5

    Great restaurant and exceptional customer service

    Terrasse- Fairmont Chateau LaurierResponded on June 17, 2022We are delighted that your visit to La Terrasse was an enjoyable one and we hope to welcome you back again soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
22. D

    Dede

    1 review

    4.0

    1 review

    Dined on June 8, 2022

    overall4food4service3ambience4

    A lovely spot for outdoor dining on a sunny day. Service was friendly but the servers would have benefited working more as a team.

    Terrasse- Fairmont Chateau LaurierResponded on June 10, 2022Dear Dede, Thank you for sharing your valuable feedback with us and we hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
23. OT

    OpenTable Diner

    San Francisco

    1 review

    2.0

    1 review

    Dined on June 8, 2022

    overall2food2service3ambience2

    We came for lunch for a Birthday celebration The menu is very limited we both ordered hamburger and fries which was totally overpriced!!!! 5 ounce glass of wine over priced also!!!

    Report
24. OT

    OpenTable Diner

    Ottawa

    2 reviews

    vip
    4.0

    2 reviews

    Dined on June 8, 2022

    overall4food4service3ambience5

    Good food, only 2 servers working, very slow service

    Terrasse- Fairmont Chateau LaurierResponded on June 10, 2022Thank you for sharing your feedback with us. Rest assured that we take your comments to heart. We look forward to seeing you again soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
25. LS

    LynnS

    1 review

    3.0

    1 review

    Dined on June 6, 2022

    overall3food2service1ambience4

    Unfortunately the service was very slow and almost non existent the setting is exceptional and I hope you can improve the service .

    Report
26. NA

    NancyA

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on June 5, 2022

    overall5food4service3ambience3

    The terrasse was not totaly open, but.... I can say that this spot is amazing and the food was very good also. Maybe a little more love in your cocktails could be interesting. Names of the cocktails are nice but miss a little of flavor. Sincerely, we have appreciated and we will comeback.

    Terrasse- Fairmont Chateau LaurierResponded on June 7, 2022Dear Nancy, Thank you for taking the time to share your compliments with us and we look forward to seeing you again soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
27. DL

    DidierL

    Ottawa

    6 reviews

    vip
    3.0

    6 reviews

    Dined on June 5, 2022

    overall3food3service3ambience3

    The food was good but nothing exceptional for the price tag. Service could be improve with a better training. Overall there's better option downtown Ottawa at this price.

    Report
28. AP

    AshleighP

    1 review

    2.0

    1 review

    Dined on June 5, 2022

    overall2food2service2ambience3

    We were very unimpressed with the service and the price of the food and wine versus the quality. The cheese board was incredibly small and when we asked what some of the accompanying ingredients were our waiter simply said that while he was asked that alot, he didn't know. For $66 we would have expected more than 3 pieces of cheese and some water crackers. We chose the Baco Noir by Henry of Pelham. Since there are different versions of that baco, we assumed based on the upscale of the restaurant it would be their more high quality, expensive version. We were incredibly disappointed to find out the $50 wine we ordered was simply the $15 version of the baco noir offered at almost every LCBO. In addition, it was very cold and wet and the staff only selectively offered blankets to some of its tables. We felt very overlooked and we were unhappy with our experience.

    Report
29. MT

    MarieT

    1 review

    5.0

    1 review

    Dined on June 4, 2022

    overall5food5service5ambience5

    Perfect set up Perfect food Perfect service Wonderful evening!

    Terrasse- Fairmont Chateau LaurierResponded on June 7, 2022Dear Marie, We are delighted that you enjoyed your visit and we hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
30. OT

    OpenTable Diner

    Ottawa

    1 review

    1.0

    1 review

    Dined on June 4, 2022

    overall1food1service1ambience2

    Overpriced menu

    Report
31. m

    mphilippe

    Ottawa

    1 review

    2.0

    1 review

    Dined on June 4, 2022

    overall2food3service4ambience1

    The valet parking was very odd and chaotic. The portions were extremely small and relatively bland for my expectations of a Fairmont Hotel. Also, we got seated next to the open trash bin on an open patio -trash bins in a luxury Fairmont restaurant should be out of sight of patrons.

    Report
32. SE

    SibelE

    1 review

    5.0

    1 review

    Dined on June 4, 2022

    overall5food4service5ambience5

    We had a wonderful evening. Great service and atmosphere! We really appreciated that they let us stay late.

    Terrasse- Fairmont Chateau LaurierResponded on June 7, 2022Dear Sibel, We are delighted that you enjoyed your visit and we hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
33. LT

    LisaT

    Ottawa

    1 review

    3.0

    1 review

    Dined on June 3, 2022

    overall3food2service3ambience3

    The crab dish hardly had any crab; only shreds, and the steak frites west served with a decent portion of grizzle on the cut of the steak. Moreover; when I’m paying $38 for steak frites, you would expect some garnish, a side salad like the did last year - but not the case this summer. Very disappointed in our experience, the staff were not personable as they had been in the past, and we will be reluctant to return unless the menu changes.

    Terrasse- Fairmont Chateau LaurierResponded on June 7, 2022Dear Lisa, Thank you for taking the time to share your valuable feedback with us. Rest assured that we take your comments to heart. We hope we have the opportunity to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
34. OT

    OpenTable Diner

    Staffordshire

    1 review

    5.0

    1 review

    Dined on May 31, 2022

    overall5food5service5ambience5

    Amazing venue... sunset meal... wonderful

    Terrasse- Fairmont Chateau LaurierResponded on June 3, 2022We are delighted that you enjoyed your visit and we hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
35. MF

    MarkF

    1 review

    3.0

    1 review

    Dined on May 31, 2022

    overall3food2service5ambience5

    All was fine except for the main course. Dessert was excellent. We both arrived mussels which arrived barely warm. While the mussels were meaty, the preparation was very quite disappointing, with very little flavour. The broth from mussels should compel someone to dip their bread or fries. This was far from the case. The fries were soft and without taste. Again great location, very nice ambiance and waiter, really enjoyed the chocolate cake dessert. We’ve have visited you before. By comparison to the mussels your former seafood stew was very tasty. As one swallow does not make a summer we will reserve judgment for now. Looking forward to a better experience food-wise.

    Terrasse- Fairmont Chateau LaurierResponded on June 7, 2022Dear Mark, Thank you for sharing your valuable feedback with us and we hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
36. MM

    MaryM

    Ottawa

    1 review

    5.0

    1 review

    Dined on May 26, 2022

    overall5food5service5ambience5

    Best outdoor spot for dinner in Ottawa with European and south of France vibes! Our meals were fabulous! La Terrasse never disappoints!

    Terrasse- Fairmont Chateau LaurierResponded on May 31, 2022Dear Mary, We are so pleased to hear that your visit to La Terrasse was an enjoyable one and we look forward to the next! Sincerely, Gregory Voge Director of Food and Beverage

    Report
37. JA

    JAYM

    Ottawa

    2 reviews

    5.0

    2 reviews

    Dined on May 25, 2022

    overall5food5service4ambience5

    Imaginative dishes expertly prepared. Great views and setting for a summer dinner. Live music rather than recorded would be a benefit, though. Service a little slow but we were happy to linger so not an issue. Suggest high-top choice (which we chose) if you want to sit by the railing rather than back under the canopy.

    Terrasse- Fairmont Chateau LaurierResponded on May 27, 2022We are so pleased to hear that your visit to La Terrasse was an enjoyable one. We hope to see you again before too long! Sincerely, Gregory Voge Director of Food and Beverage

    Report
38. SG

    SindaG

    1 review

    2.0

    1 review

    Dined on May 24, 2022

    overall2food1service4ambience4

    THE FOOD IS VERY BAD FOR ITS PRICE, NO FLAVOUR AT ALL.

    Report
39. SB

    SandraB

    1 review

    5.0

    1 review

    Dined on May 24, 2022

    overall5food5service4ambience5

    Good food, great wine selection and beautiful setting!

    Terrasse- Fairmont Chateau LaurierResponded on May 27, 2022Dear Sandra, It is always a pleasure to receive compliments from our guests. We hope to see you again soon! Sincerely, Gregory Voge Director of Food and Beverage

    Report
40. PC

    PedroC

    Ottawa

    1 review

    5.0

    1 review

    Dined on May 23, 2022

    overall5food5service5ambience4

    Foods were amazing. The texture of the steak was perfect. My kid loves it. Overall brought me a good patio dining experience. A place I will go again!

    Terrasse- Fairmont Chateau LaurierResponded on May 24, 2022Dear Pedro, We are delighted that you and your family enjoyed your visit to La Terrasse. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food & Beverage

    Report