Terrasse- Fairmont Chateau Laurier

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1. L

   Lizz

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food5service1ambience5

   The waitress was busy, which we understood. But, we barely saw her. We also only got our drinks after we received our food...which is strange, and she only came to check on us once we were ready for our bills. We didn't even have the chance to order a second drink. When she finally came to check on us, we asked for the bill and she came back within seconds....so overall the restaurant and food were excellent. But, the service was disappointing. We saw the food runner more than our waitress. She was a very nice girl, but the service was unfortunately poor.

   Terrasse- Fairmont Chateau LaurierResponded 1 day agoDear Lizz, We regret the poor service you experienced on La Terrasse. Please rest assured this is certainly typical of our usual high level of hospitality. We hope to welcome you again one day soon, allowing us the chance to regain your trust. Sincerely, Gregory Voge Director of Food and Beverage

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2. DB

   DavidB

   Toronto

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   overall4food4service5ambience5

   great view, good selection of drinks; food was good, but choices were limited

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3. C

   Cris

   New York Area

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food3service2ambience3

   The host was very confused as to where to sit us and did not want to sit us on the outside terrace even though it was empty, something to do about balancing the people. No idea what he was trying to do. We asked for high table on the side terrace, which have unmbrellas but they said all the umbrellas were broken. Interesting for a restaurant located at the Chateau Laurier. Very confusing. Food presentation not the best. Dessert list lacking options and imagination. The waiter was very good, provided good service.

   Report
4. U

   User123

   1 review

   1.0

   1 review

   Dined 3 days ago

   overall1food1service1ambience5

   To be honest the pasta was not good at all didn’t like it just tasted like plain tomato paste and plain pasta. No salt no spices nothing. The worst quality food I had in Ottawa. Even though the restaurant claims to be a great place the service was not good. The server we had was very rude and didn’t even want to explain things to us. Overall total disappointment never coming back was just a waste of money.

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5. GL

   GLee

   Toronto

   17 reviews

   vip
   4.0

   17 reviews

   Dined 3 days ago

   overall4food4service4ambience5

   Went at 5:30 pm for dinner on a Monday night. Food was good for price and ambiance can’t be beat. Service was good but not phenomenal. Would go again.

   Terrasse- Fairmont Chateau LaurierResponded 2 days agoThank you for sharing your lovely feedback. We hope to see you again soon. Sincerely, Gregory Voge Director of Food and Beverage

   Report
6. AT

   AnnaT

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Our experience was a night to remember. Our service, food and drinks were lovely. I would definitely return.

   Terrasse- Fairmont Chateau LaurierResponded 2 days agoDear Anna, We are so pleased that your evening was a memorable one. We hope to see you again soon. Sincerely, Gregory Voge Director of Food and Beverage

   Report
7. OT

   OpenTable Diner

   Ottawa

   1 review

   1.0

   1 review

   Dined 4 days ago

   overall1food3service1ambience4

   Went to Terrasse for fireworks event. Location was outstanding . We were with 3 children 6-13. The restaurant was terribly understaffed for a full restaurant . It took 1 1/2 hr. to receive our order. We ordered a $200 wine which was corked ( not an unusual occurrence ) We could not get service to replace it until we repeatedly sought out a manager. It turned out the bottle was a 2010 chardonay and should have been removed from their storage and never served. This is simply poor management and the sort of thing you do not expect at the Chateau Laurier. Sorting the wine took an inordinate amount of time. By the time we ate and finished it was too late for dessert for the children. Our server was a saint, she managed to do her job and withstand constant requests for service when their was no one but her to address . I did see all staff scrambling to help, doing the best they could but the evening was a complete failure with the exception of the fireworks . Knowing that a full complement of customers is too much for both the kitchen and table staff I most certainly would never return. A complete waste of $500. Another issue is the Chateau Laurier no longer has parking or valet service except for hotel guests. Making it a trek to get there. (The Shore Club at the Westin does. )

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8. K

   Kappafun

   Montreal

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   overall5food4service4ambience5

   We celebrated our weddings anniversary so we were looking forward to a great evening. The venue is great, on the Rideau Canal, dwarfed by the Chateau Laurier and Parliament buildings, one cannot say enough. The appetizers (Seared Tuna and Beef Tartare) were delicious. The mains (Almond Crusted Cod and Steak Frites) were cooked to perfection. The desert was Coconut Ice Cream / Doughnut, unfortunately not up to the standards of the other dishes. We were lucky to see a fireworks show as well, capping the evening off perfectly. Expensive, but we'll with it. Maybe for our 45th anniversary.

   Terrasse- Fairmont Chateau LaurierResponded 1 day agoWe are so pleased that your visit was an enjoyable one. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

   Report
9. JH

   JoleenH

   Calgary

   1 review

   4.0

   1 review

   Dined 5 days ago

   overall4food5service4ambience5

   Visiting for vacation, early wedding anniversary & fireworks competition.

   Terrasse- Fairmont Chateau LaurierResponded 1 day agoDear Joleen, We are so pleased that your visit was an enjoyable one, overall and you can rest assured that we do take your comments to heart. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

   Report
10. AC

    AnnC

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    Jesse was a great server. Gave us great recommendations and they didn’t disappoint. Food was hot and delicious. Will certainly go again!

    Terrasse- Fairmont Chateau LaurierResponded 2 days agoDear Ann, We agree that our colleagues are our best assets. We hope to see you again soon. Sincerely, Gregory Voge Director of Food and Beverage

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11. KD

    KathieD

    Ottawa

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5

    We've made la Terrasse our summer go to for special evenings out. The food is excellent and it feels like you're in another place altogether. It's a great experience....not inexpensive but go for a special evening and enjoy.

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoDear Kathie, We are so pleased that your visit to La Terrasse was an enjoyable one. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
12. SB

    SusanB

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5

    The most beautiful place to have dinner in Ottawa!!! Highly recommend La Terrace-food is wonderful, service is attentive and friendly and you feel so special with views of the Ottawa River, Parliament buildings and the stunning Chateau Laurier!

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoDear Susan, We are delighted that you enjoyed your visit to La Terrasse. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
13. G

    Gourmet

    Montreal

    2 reviews

    4.0

    2 reviews

    Dined on August 10, 2022

    overall4food4service5ambience5

    The smelts were a bit soggy compared to our previous dining experience and this time did not come with fries… a bit disappointing! It was just OK this time but the service was great as usuel

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoThank you for sharing your valuable feedback with us. Rest assure dthat we do take your comments to heart! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
14. E

    Elsa

    Ottawa

    1 review

    3.0

    1 review

    Dined on August 7, 2022

    overall3food3service3ambience3

    Beautiful setting, but the food (overpriced) is disappointing.

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoDear Elsa, Thank you for sharing your thoughts with us. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

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15. OT

    OpenTable Diner

    Ottawa

    6 reviews

    5.0

    6 reviews

    Dined on August 7, 2022

    overall5food5service5ambience5

    Stunning classy patio! Love this spot

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoThank you for sharing your compliments with us. We hope to see you again soon. Sincerely, Gregory Voge Director of Food and Beverage

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16. P

    Patricia

    Ottawa

    3 reviews

    5.0

    3 reviews

    Dined on August 6, 2022

    overall5food5service5ambience5

    Amazing food and wine. The view was beautiful! The wait staff was very friendly.

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoDear Patricia, We are so pleased that your visit was a pleasant experience. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
17. OT

    OpenTable Diner

    Ottawa

    1 review

    5.0

    1 review

    Dined on August 6, 2022

    overall5food5service5ambience5

    It was such a vibe to be there. I wish we sat by the high tables but that’s okay. The ambiance was amazing, the food and drinks were great! Will be back again for the vibes!

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoWe are so pleased that your visit was an enjoyable one. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
18. CB

    ChrisB

    Ottawa

    1 review

    5.0

    1 review

    Dined on August 6, 2022

    overall5food5service5ambience5

    My only critique would price of a shot of Cognac $ 30.00 was a tad steep

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoDear Chris, We are so pleased that your visit was an enjoyable one and rest assured that we do take your feedback to heart! We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
19. MS

    MoStar

    New York Area

    3 reviews

    3.0

    3 reviews

    Dined on August 6, 2022

    overall3food4service2ambience5

    Food tastes good, portions small. Service was good and then it all of a sudden wasn’t - not sure what happened there or why it took over 15 mins to get a second drink (wasn’t really even busy yet). Barely an apology when it came to the table - seemed more annoyed that I didn’t want it anymore - but i was already done my meal by the time it arrived and I had really missed it for the second half of my meal. Go to enjoy the ambiance and the good taste of the food (but expect to pay lots if you want to fill up.) Can’t beat the views.

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoThank you for sharing your thoughtful feedback with us and we do regret the disappointment that you felt. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
20. SM

    SoniaM

    Ottawa

    1 review

    4.0

    1 review

    Dined on August 5, 2022

    overall4food5service4ambience5

    My boyfriend and I were there on Friday, August 5, for a date night. Terrasse has stunning views of Parliament and the Rideau Canal, and is the best place in town to view the sunset in our opinion. The food and the venue were amazing. The only minor inconveniences were that service was a bit slow - it was a busy night, and there were a lot children running around. Otherwise, we would highly recommend and are already planning a second night out.

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoDear Sonia, We are so pleased that your visit was an enjoyable one. We do appreciate your sharing your thoughts with us. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
21. A

    Annieg

    Montreal

    1 review

    5.0

    1 review

    Dined on August 5, 2022

    overall5food5service5ambience5

    Excellent service, food was very good but for someone who doesn’t like fish there is not many options. Very nice place with very great view.

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoDear Annie, We are so pleased that your visit was an enjoyable one and we do value your feedback. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
22. A

    Anonymous

    Montreal

    2 reviews

    4.0

    2 reviews

    Dined on August 4, 2022

    overall4food4service2ambience3

    The service was very slow. Our party of 4 waited for our drinks, dinner, dessert, and had to ask for water. The server was quickest in bringing our bill but we otherwise waited for everything.

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoThank you for sharing your valuable feedback with us. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
23. M

    Meg1

    Ottawa

    29 reviews

    vip
    3.0

    29 reviews

    Dined on August 3, 2022

    overall3food3service2ambience4

    Our past experiences have been much better than this last one. The food was just “ok”. The Chili Relleno was bland, the truffle fries were dry, the service was extremely slow. Once our meal was served, we did not see our server again for at least one hour. On a plus side, we did get to enjoy a beautiful firework show from the patio.

    Terrasse- Fairmont Chateau LaurierResponded 1 day agoDear Meg, Feedback from our guests and customers is so important. Thank you for sharing your thoughts with us. We hope to welcome you again one day soon. Sincerely, Gregory Voge Director of Food and Beverage

    Report
24. m

    mspurevanilla

    Vancouver

    11 reviews

    vip
    3.0

    11 reviews

    Dined on August 1, 2022

    overall3food4service2ambience4

    Beautiful view over Parliament Hill but servers are over worked and too busy. We waited a long time for everything, with no one checking in at any point. Actually had to go find the server to finally ask for 2 coffees and the bill after 45 minutes of no service. Food was good, but not great. Expected more from a Fairmont.

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25. K

    Kate

    Ottawa

    3 reviews

    3.0

    3 reviews

    Dined on August 1, 2022

    overall3food2service2ambience5

    I was honestly pretty disappointed. They were out of most things on the menu. Our drinks took over 30 minutes to come. For the price you pay, the food wasn’t great. We asked for bread and it was extremely stale. The only saving grace was that the views were great.

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26. MA

    MadyA

    Ottawa

    1 review

    4.0

    1 review

    Dined on July 31, 2022

    overall4food4service5ambience4

    Nice spot for dinner- more vegan options could be added- but food and drinks were good

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27. OT

    OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on July 31, 2022

    overall5food4service5ambience5

    Amazing views. Amazing vibes . Food was not bad at all . The drinks were great . Overall great experience, would do it again .

    Report
28. GR

    GavinR

    Ottawa

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food4service5ambience4

    Great service, great food, fair pricing. Waitstaff was very attentive.

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29. A

    Aeslehc

    Ottawa

    3 reviews

    4.0

    3 reviews

    Dined on July 29, 2022

    overall4food3service5ambience5

    Very nice environment, lovely views of Ottawa/Gatineau. Great service. The food wasn’t bad, but I was expecting better given the calibre of the place and price.

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30. LM

    LanaMc

    Montreal

    6 reviews

    5.0

    6 reviews

    Dined on July 29, 2022

    overall5food5service5ambience5

    Absolutely the best view in Ottawa! Service and food are great. I really enjoyed my time there.

    Report
31. EC

    EricC

    Montreal

    1 review

    4.0

    1 review

    Dined on July 28, 2022

    overall4food4service4ambience4

    Good food, good cocktails but not enough wine choices…

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32. BM

    BrandonM

    Ottawa

    1 review

    4.0

    1 review

    Dined on July 24, 2022

    overall4food3service5ambience5

    6oz is a pretty small filet portion should have other sizes available

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33. JG

    JasonG

    Ottawa

    2 reviews

    5.0

    2 reviews

    Dined on July 24, 2022

    overall5food5service5ambience5

    The Chile rellenos was outstanding! Luckily we had the awning to protect us from the huge tropical downpour.

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34. FS

    FranceS

    Montreal

    2 reviews

    4.0

    2 reviews

    Dined on July 23, 2022

    overall4food4service4ambience4

    The food was good and well presented. The wine was overpriced.

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35. MD

    MarcD

    Montreal

    18 reviews

    5.0

    18 reviews

    Dined on July 23, 2022

    overall5food5service4ambience5

    Wonderful experience. We sat on the patio at the far end with a beautiful view of Parliament and Gatineau/Hull. Food was very good. Maybe a bit pricey but then again it IS the Chateau Laurier and you are also paying for the experience and the amazing view. Service was excellent considering how busy they were and like most other restaurants I suspect they are short-staffed. But our waitress was very nice, did her best, always had a smile and didnt rush our evening. Overall a wonderful experience we would do over again with special visitors.

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36. BS

    BradSmith

    Ottawa

    1 review

    5.0

    1 review

    Dined on July 23, 2022

    overall5food5service5ambience5

    Fantastic experience at a breathtaking facility. Would go back in a heart beat and strongly reccommend for those visiting Ottawa.

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37. OT

    OpenTable Diner

    Ottawa

    1 review

    1.0

    1 review

    Dined on July 23, 2022

    overall1food1service1ambience2

    We felt like we were sitting in a hot car the whole time. Food was ok but portions were NOT adequate at all. Service was ok. Not going back for sure.

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38. c

    chelseaflutterby

    Toronto

    3 reviews

    3.0

    3 reviews

    Dined on July 23, 2022

    overall3food3service1ambience2

    Cute patio, nice at night. Milk bread wash nice and fresh. However took forever for server to even acknowledge us and drinks were very overpriced.

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39. FH

    FranceH

    Phoenix

    7 reviews

    5.0

    7 reviews

    Dined on July 22, 2022

    overall5food5service5ambience5

    Magnifique endroit avec vue sur le parlement, les écluses et la rivière ! Nourriture excellente, service attentionné. Le Château sait bien faire les choses sans en mettre trop. Bravo. On y retourne à cet hôtel majestueux et très bien entretenu.

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40. DB

    DorisB

    Toronto

    1 review

    5.0

    1 review

    Dined on July 22, 2022

    overall5food4service5ambience5

    I love going to La Terrasse but I am always disappointed that there is no salad choice to speak of. I had the Nicois salad and found it skimpy. I had to tell the server to wait until everyone was finished eating before taking my plate away. Servers try to clear the table and if one person is left eating they feel uncomfortable. The ambiance is always fabulous and the noise level is low. I will come back to La Terrasse and I hope that there will be a decent size salad not 4 shrimps and some watercress. No bread nor crackers. For the price it should have been more substantial. I was starving when I got home.

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