TGI FRIDAYS - New Castle
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1) Reserved seating for three and an infant through Open Table - no issues making the reservation
2) Arrived at the restaurant and saw lots of annoyed people standing in the entrance waiting to be seated. The host was also annoyed because of the backup of people. I had to tell the host several times that I had made an Open Table reservation before he actually listened to us. At that point we had already waited 10-15 minutes after the scheduled reservation. The host said we would be seated next then left to seat another family. The manager appeared about 5 minutes after that and seated us at a table that didn’t have any silverware.
3) Our waitress came and greeted us. No issues here. We eventually order our food and two other employees bring the food after a lengthy wait. Still no silverware...so I asked for silverware at that time. It took another 5 minutes to get the silverware which was brought out by the original waitress. Finally time to eat.
4) I asked for my steak to be extra well done with no pink or red. It was pinkish to red throughout several spots which turned me off. I also had ribs, so I thought no biggie, I’ll just eat everything else. Well my daughter doesn’t eat bacon but the shrimp Alfredo had bacon in it so she didn’t touch it and the waitress never told her that bacon came in the Alfredo. When the waitress returned to check on us and asked us if we wanted dessert, she saw the full plate of Alfredo and said we should have told her that we didn’t want it. At this point I expected her go and talk to the manager to get it removed from the bill without me prompting her to do so. Same thing for my steak that wasn’t cooked to my satisfaction. She did not...she only offered to speak to the manager so that future customers might not have to encounter the same thing. The waitress returns with the bill so I then ask her to get the manager for me. The manager came and ensured the bill was corrected to my satisfaction which we appreciated.
Fridays is always a good go to place for dinner.
Awesome! Server awesome
Never a problem when I dine at Friday's!
Great place to eat. I feel like the hostess tried to discourage my family by telling us it was a 45 minute wait to be seated. I kindly told him that we had made reservations online that gave is the 7:15 seating choice he sat us right in front of the door. We went to dinner on a Sunday at 7:15pm on 2/24/19 and it was so empty in the restaurant was uncomfortably cold. When I asked if we could get a seat away from the door he told me we could not. I asked our server who was kind and attentive could we move away from the door and she moved us right away! She was why our experience was pleasant. I was going to leave if they could not adjust the seating. I have 3 small kids why ever would I want to be seated by an open door in the middle of winter. We were in and out in about an hour. The restaurant was even emptier when we left lol but I was satisfied thanks to the staff beyond the hostess.
Could not get confirmation of my reservations... computer down, overall excellent
Food took forever to come out wasn’t as good as expected waitress wasn’t readily available
Our waitress was top notch along with the food.
Took my father and sister to dinner while visiting from Chicago. It was Memorial Day weekend so I made the reservation just in case. Everything worked out as we were seated upon arrival.
We had to wait a 1/2 hour for beverages, 1 hour and a half for orderves and service was just slow.
TGI FRIDAYS - New Castle does offer delivery in partnership with Uber Eats.
TGI FRIDAYS - New Castle is rated 3.7 stars by 10 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.