The Canadian Brewhouse - Richmond
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I had a reso for 730 and we were seated right in front of the men’s washroom. A couple of us arrived about 20mins early but had no one come over to the table. Even after our entire party arrived just after 730 we still had to flag someone down. This was a terrible area to sit. Our server ended up spilling a drink off her tray, all over one of the seats, because the washroom door flung open. Thankfully no one was sitting in that chair. But can you imagine if someone was? Also the service button on the table must have been broken because we pushed it about 20 times and no one came. We also didn’t see our server for our entire meal. The server that was serving the table behind us, did more for us then our actual server. We must have spent more time looking for service, then actually receiving it. We had to physically get up from the table to find someone to order more drinks. My friend mentioned to one of the managers that we hadn’t seen our server in a really long time, and he replied “she’s busy doing other things”. Does that mean we don’t matter?! Maybe if she’s too busy, she should be getting support instead of letting us feel forgotten about. We were then charged for sauces that we weren’t told we would be getting charged for. When we brought it up, we got a shoulder shrug from our server. We then spoke to a manager and he pretty much said there wasn’t anything he could do cause we already had our bills. After paying and before leaving, he came over and offered us desserts. Which was nice, but a little too late since the damage was already done. The only saving grace, was the food. Really delicious
Beef Brisket Nachos - must try!
Elevated area is best for viewing games/fights.
Service is good. It gets busy but they are doing their best. Always happy to dine at CBH.