The Cuban - Patchogue
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Waitstaff wear masks
- Sick staff prohibited in the workplace
It was great
2nd time here-once again the service was below average.one of our appetizers was never brought out. Person who brought our dinners made a face when we told him our one appetizer was never delivered. We did get a free dessert instead.
They did not accept our open table reservation. They said they don’t use open table and that we had to wait over an hour for a table. I had made the open table reservation almost a week before the date we went. Very unacceptable
I came for brunch on a Saturday with a party or 4. It was my birthday and it was amazing, they sang and brought over delicious dessert ! The food was phenomenal and for the price I couldn’t believe it. It honestly exceeded my expectations. Must try.
Terrible customer service. Made reservation two weeks in advanced for a Friday at 8:45 (earliest available after 6). I called a week ahead to see if there was anything earlier and confirmed the 8:45 once again on the phone. When we arrived we were told that there are no reservations on Fridays and would have to get on the waitlist (over 45 min wait). THE MAN WAS EXTREMELY RUDE, OFFERED NO APOLOGY, AND WAS JUST DISRESPECTFUL. RIDICULOUS PLACE. GO SOMEWHERE ELSE WHERE YOU WILL BE TREATED WITH RESPECT AT LEAST.
We were able to be sat a little early as we arrived about 10 minutes before our reservation without any issue. Our table was great! The service and food were phenomenal! Table side guacamole is delicious! Our drinks were all really good as well! Everyone had a great time and enjoyed their food and evening!
Went for Saturday brunch. Love the ambiance. The service was excellent. Every entree was delicious and perfect portion size. Loved the Cuban zeppoles
Food was great, had reservations @845, got there and was seated right away. The dancers and music was amazing, great food and entertainment at an affordable price
Great food. My husband and I went on a Saturday for lunch and we both enjoyed our meal and drinks. Will definitely return.
Excellent in every way! Friendly staff, food is delicious!
The Cuban was absolutely awesome!
Service was quick. Food was fantastic. Music was fun. Drinks were tasty! Great overall experience. I can't wait to go back.
Why take my reservation for when we arrive with our entire party and called day of event to make sure all is agreed and confirmed we STILL on my wife's birthday dinner WERE NOT SEATED UNTIL 9:45PM!!!!
Reservations were made a full 2 weeks ahead of the event ConfirM was sent to me and I confirmed it via the phone directly with The Cuban hostess via phone for 8PM & STILL MYSELF AND MY PARTY TOTAL OF 6 WE NOT SEATED FOR CLOSE TO TWO HOURS AFTER OUR RESERVATION TIME.
UNEXCUSEABLE CUSTOMER SERVICE
I booked a last minute reservation on open table for 6 and we were immediately sat. Celebrated my moms birthday and were able to set up a ballon and center piece on the table. Service was great! The table side guacamole was delish and fresh! Our coconut monitors were to die for! Definitely will be back here!
Great Restaurant for family. Entertainment was awesome, food was great
Very accommodating to us while we were seated outside on a beautiful day.
Went there on a Saturday night. Fit an Anniversary dinner. Wasn’t to crowded but fairly busy either way. Had a reservation (wait list) for 7:30. Waited about 15 minutes before getting seated. We were taken to a table right next to the restroom. (Only issue of the night). We asked to be moved to a different table and the hostess help us out. Kudos to the staff. We were sat in front of the stage. Service was awesome. The drinks were awesome. The food was wonderful. The dancing show was great. The vibe was overall really good at the restaurant. Didn’t feel rushed at all. It was a bit loud but the great music being played we didn’t mind. I would highly recommend The a Cuban. It’s a fun time. The food and service was great.
The food was great. However we felt rushed even though the restaurant was not crowded at all. We were not able to relax a bit. In and out!
They should not try to take your food away every 2 minutes. Makes it very stressful dining experience.
Ambience fun eclectic too bad the food does not live up to the setting. We ordered the Huevous Cubano. Eggs hard boiled and Hollandaise sauce was non existent. Hash browns over cooked and ham too salty!
When we arrived on time and checked in we were told we had to wait. The place was extremely busy. We then were told that on the weekend the open table reservations were really a wait list. We insisted strongly to speak to the owner. We were then seated. This needs to be addressed immediately. It appears that the matre d changed the rules on the fly which cannot be acceptable.
The food was amazing the drinks were great as well as the service plus live music major plus
Have dined here before and food is always good. But, this time the service was as bad as I’ve ever experienced in any restaurant anywhere. Our server was totally inattentive, it took a significant amount of time to get her to come over and take our order and/or bring drinks. We were handed the check before even being asked if we wanted dessert, and when we asked for a dessert menu we were given one but server never came back to take the order. Eventually, walked up to the manager in the front, explained our dissatisfaction, and requested the check from him. Small discount was applied for our trouble, but in no way made up for lack of service. Will not dine here again.
It was a very nice restaurant really good food. Only issue was we
were celebrating a birthday as they knew and they never acknowledged it.
Great atmosphere. The live music is amazing
I had the empanadas and the crab meat stuffed avocado.
The Margaritas are delicious
Its was a very fun environment, we love going there!
The food was amazing. The atmosphere is fun and inviting.
Always a good time. Drinks are delicious. Great customer service.
We dined on a Monday night. There were no specials so I only gave 4 stars for value category. The food, as always, was delicious. Recommend the crab cakes and potato croquettes as appetizers and skirt steak for entree. Service should have been more attentive so again only 4 stars there.
I've been here several times and the food & service has always been excellent. Last night I am hoping was just a bad night for them. The service was horrible. The waiter barely checked on us, the table was so small and no one was clearing the table in between courses so I had to flagged people down to clean the table so we could fit things. They forgot part of my meal and again had to flag someone down after 10 mins as my food got cold no waiter. Time to get the check had to find the manager since after asking someone and waiting 10 mins no check and no waiter. Also the beans were watery and not very good last night and everything seemed over salted. Really a disappointing dining experience.
The food was delicious. Portions were a good size with nice presentation. Prices were great! Place was bright, airy, and just a relaxing feeling during brunch. Toast was included with my meal but I asked for a pancake substitute and it was not allowed, ok no big deal right?
Toast never delivered to the table so at the end of the meal one of our guests asked about the toast and we were told they didn't have any. Please tell me why my original request for a pancake was denied then????
Amazing. Margarita, delicious crab salad in avocado appetizer and tasty salmon entree.
Service was great too
Service was excellent, food was delicious the noise level could be a little lower before 8 PM. We will return!
Wanted to like this so bad. Ambiance was pretty. Service was mediocre and the portion sizes were so small. Shoving handfuls of over fried plantains doesn’t make up for appetizer sized entrees. Wait staff hovered to take plates away too soon. Mix up at the other end of the dining room caused a ruckus and distraction.
Family of 7 Cubans thoroughly enjoyed our meal!
We have been wanting to try The Cuban for awhile and happy we finally did. So may menu choices and very accommodating. Service has great and very friendly. Make a reservation. I t does get crowded. looking forward to going back.
Food and ambiance was great. Unfortunately, there was a street fair so the band and dancers did not perform in the restaurant but rather outside. We were looking forward to the show during dinner so hopefully next time.
The atmosphere was nixed, drinks were very good but the food was not hot and just okay
Great authentic food. Great atmosphere and friendly service
If u want to go and NOT TALK to ANYONE at ur table then this is fine. So LOUD my voice cracked even trying to talk (yell) after 5 minutes and our ears were ringing when we left (no exaggeration). This was in the main room so perhaps the other rooms are better for conversation. The main room however is right in front of the band with an amazing singer of Latin music and quite sexy dancers. So the ambiance is fun for sure and food VERY good. It’s more like going to a concert than out to dinner in that room. I wouldn’t go back, but yet I am very glad I went. It is definitely something to experience though.
The Cuban - Patchogue does offer delivery in partnership with Uber Eats. The Cuban - Patchogue also offers takeout which you can order by calling the restaurant at (631) 714-5626.
The Cuban - Patchogue is rated 4.3 stars by 128 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.