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The Grand by Concerto, London, Greater London

The Grand by Concerto

3.6
3.6
19 Reviews
£25 and under
Italian
Italian restaurant offering you style, elegance and finesse in the hearty of London.

Make a reservation

2 people

7:00 p.m.


Booked 6 times today
Experiences are available.

Additional information

  • Dining style
    Casual Dining
  • Price
    £25 and under
  • Cuisines
    Italian, Afternoon Tea, British
  • Hours of Operation
    Daily 8:00 am–11:00 pm
  • Phone number
    020 7494 6862
  • Payment Options
    AMEX, Mastercard, Visa
  • Dress Code
    Business Casual
  • Neighbourhood
    Soho
  • Parking Details
    None
  • Public Transit
    Near to Piccadilly Circus Tube Station
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Gluten-free Options, High Tea, Outdoor Smoking Area, Vegan, Wheelchair Access, Wine

Experiences

  • Start the Day with The Grand Breakfast

    £21.95 per person

    Multiple dates available
    Start your day right and indulge yourself with The Grand Breakfast. Enjoy breakfast with a hot drink and an orange juice in our elegant spot in central London location. Option with bubbles available. Choice of dishes included in promotion available in the restaurant. (T&C applies)
    Start the Day with The Grand Breakfast photo
  • The Grand by Concerto Luxury Afternoon Tea

    £28.95 per person

    Multiple dates available
    Experience a British tradition at The Grand by Concerto with our famous Afternoon Tea, perfect for any occasion. Give a try to our freshly baked fluffy scones with clotted cream and strawberry preserve. Enjoy the selection of sandwiches with various fillings and assortment of delicious mini tarts. To make your occasion extra special, upgrade to our Prosecco Afternoon Tea by adding a glass of Prosecco Grande Cuvee. Birthdays, special occasions; whatever the reason or season, The Grand by Concerto is your destination for the perfect experience. *Prices are subject to change
    The Grand by Concerto Luxury Afternoon Tea photo

What 19 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.6
3.6 based on recent ratings
  • 3.9Food
  • 3.6Service
  • 4Ambience
  • 3.6Value

NoiseEnergetic

19 Reviews
  1. Andrew

    London

    2 reviews

    1.0

    2 reviews

    Dined on March 28, 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 2
    Whilst the afternoon tea was perfectly fine, the low staffing level (2 for about 20 tables) was woeful and is an indictment of the management. There is no way demand from the tables could be met satisfactorily with only two people front of house, and although it was not the fault of the poor front of house team who tried their best, we had to ask repeatedly for almost every element of our order. I cannot recommend the this venue to anyone wanting a pleasant afternoon tea experience. Management have a lot of explaining to do.

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  2. ElaineP

    London

    1 review

    5.0

    1 review

    Dined on March 12, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    We really enjoyed our afternoon tea. The server was very friendly and attentive.

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  3. OpenTable Diner

    London

    1 review

    1.0

    1 review

    Dined on February 18, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Awful experience! The manager (Saife) said that we could not sit upstairs because Headoffice prohibited it - even though upstairs was empty. The restaurant was also quiet. So I then said that if I went outside and booked a table, would I be able to go upstairs and he said “yes”. This was really odd as he could’ve just let us go upstairs without making us go outside and make a booking when we were already there and there was hardly any customers in the restaurant. Nevertheless, we did as he asked and made the booking outside and then came in and we were reluctantly sat upstairs! I always passed by and wanted see what the view was like from upstairs and enjoy a lovely meal with some nice wine. However, we were made to feel so unwelcome! No surprises, we were then ignored for a longer time than necessary and to our dismay, the chef began blasting very very loud music (I have the recordings) totally inappropriate in a restaurant in central London and if I was a pessimist, I would say that he was playing that music out of anger or to usher us out quickly because they didn’t want us up there! I explained this to the manager, he basically said “not to be so paranoid!”with a smirk! Really shocked at somewhere like Cafe Concerto in the centre of Piccadilly to be operating like this. It seems that the manager has hired all his friends with the same bad attitude and it feels more like you’re walking in to a hostile gang than a restaurant! They have neither the decorum nor the professionalism required for a place like this and are bringing down the brand and tone! This is not the experience I’ve ever had at any of their other places. Having been a resident in Soho for over seven years, I’m shocked at this experience and needless to say, I wouldn’t dare eat anything from there and only had a glass of red wine. The view was nice but a waste of money as none of the customers can ever enjoy it. I will be making a complaint to Headoffice as I don’t think they’re aware.

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  4. JuliaC

    Herefordshire

    4 reviews

    5.0

    4 reviews

    Dined on January 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We enjoyed afternoon tea. In a very central position just off Regent Street and Piccadilly Circus. The food was very good, the sandwiches were very fresh.the scones were great as were the cakes The staff were welcoming and very efficient. A great place to have afternoon tea

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  5. NaomiS

    Hampshire

    6 reviews

    4.0

    6 reviews

    Dined on December 31, 2023

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5
    Lovely venue. Beautiful decor and loved the ambience. Staff were polite but I think a little overwhelmed with customers coming in. We asked for a coffee twice but it never arrived! The afternoon tea with Prosecco was delicious. Very tasty and presented well. Overall would recommend but they need more staff to cope with amount of customers.

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  6. SusanM

    Liverpool

    1 review

    1.0

    1 review

    Dined on December 8, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Very poor service. One meal was cold. It was returned to the table having been in a microwave! Dried out the meal. Another meal was over cooked. Third meal was nice. Very poor service recovery. The two meals that didn’t get eaten, the manager refused to refund the money snd offered 20% discount. After standing our ground he finally removed the cost if the two meals. This was a pre theatre meal. We then had no time to have our deserts. I had to ask for it to be put in a takeout bag. As I was charged for the desert. We asked for the complainants book ! But wad told they don’t have one.

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  7. Komal

    London

    2 reviews

    4.0

    2 reviews

    Dined on November 25, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Loved it. Afternoon tea was great. Everything was made fresh and tasted delicious.

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  8. OpenTable Diner

    London

    1 review

    4.0

    1 review

    Dined on November 23, 2023

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5
    We had a present of a voucher for afternoon tea. However when we tried to book we were given limited choice of sites. Whilst we had no complaints of this restaurant or the superb food provided, we got a coffee at the outset but were not offered a refill or the option to purchase one when the delightful arrangement of food arrived.

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  9. SarahH

    Salt Lake City

    1 review

    3.0

    1 review

    Dined on November 5, 2023

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4
    We did the afternoon high tea and left disappointed. The service was very slow and not helpful, tea was disappointing. The sandwiches were the winning factor, but not worth the rest.

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  10. SusanW

    London

    1 review

    2.0

    1 review

    Dined on October 14, 2023

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3
    Tables were too close to each other. I ordered a vegan pasta dish that was very bland and I was not offered any vegan cheese to accompany it. I had to ask several times before we actually got our bill. The food is very over-priced and I would not recommend it.

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  11. LynnH

    London

    2 reviews

    2.0

    2 reviews

    Dined on August 23, 2023

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 5
    Ordered an Afternoon tea. Tiny teapot that was only 1 small cup with no refill. Cakes awful defrosted slop that were nothing like the picture in the menu. The menu shows at least 5 cakes with macaroons on the top of a couple, we got 3 mouses and 1 blueberry tart that fell apart and was unedible. I did complain to the waiter who gave us some macaroons but I shouldn’t of needed to say a word. Cost £70.00 with the compulsory service charge. Save your money and go elsewhere.

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  12. Natalie

    London

    3 reviews

    3.0

    3 reviews

    Dined on August 19, 2023

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 4
    Beautiful place, accessible for those with reduced mobility, good choice on the menu. Unfortunately the service was terrible, not rude but so slow we nearly missed our theatre show, which was luckily across the road. We’d booked a two hour slot and asked for the pre-theatre menu, making it clear what time we needed to leave. My friends’ main courses didn’t arrive until I’d nearly finished mine and one friend had ordered dessert but had to skip it and didn’t get to finish her main course as they brought it 5 minutes before our show started! No apology, only the dessert taken off the bill and full price then charged for the main course as ‘it wasn’t a pre-theatre menu’ without the dessert! We didn’t have time to argue. It ruined what should have been a lovely catch up with friends for our 50th birthdays before the show. No mention made of birthdays either, despite me putting it in our booking. Food was ok but not great for the price and stress. None of us would go back there. Such a shame as it looks like such a special place.

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  13. TeresaR

    Warwickshire

    2 reviews

    5.0

    2 reviews

    Dined on July 8, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    We had beautiful food on a Saturday lunchtime with superb service, this was our third visit and we will continue to go when we are in London for a show.

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  14. SamanthaP

    Glasgow

    1 review

    1.0

    1 review

    Dined on May 28, 2023

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1
    Service was very poor. Had to continuously wait to be served, staff were miserable. We booked here for our first wedding anniversary which we noted in the booking and came away feeling pretty down at the bad experience. We waited 30 mins for our first drink as they ran out of ice. My husbands drink didn’t need ice but they didn’t give him his drink. We ordered a flat bread with our mains and they forgot to order it so it came out when we were well in to our main courses. We paid the bill and didn’t even get acknowledged when we left.

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  15. CcHarris

    London

    4 reviews

    1.0

    4 reviews

    Dined on April 21, 2023

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1
    Staff did not understand the menu, but of a disaster won’t go back

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  16. LizT

    London

    1 review

    5.0

    1 review

    Dined on April 15, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Very pleasant Afternoon Tea. Staff very attentive and helpful. Food very tasty.

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  17. Kennyactor

    London

    1 review

    5.0

    1 review

    Dined on April 14, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    They were able to accommodate myself and my niece at the last min on a Friday.. I got lucky with a reservation. The service was fantastic; every part of the tea was just great! I am in London multiple times per month, my job.. and I will go back happily.

    1 person found this helpful

  18. Cici

    London

    1 review

    1.0

    1 review

    Dined on April 8, 2023

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1
    We had a tower. They Just put the ham and little cheese on French toast. Nothing much special Tea is… . Tea

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  19. Sankey1

    London

    3 reviews

    5.0

    3 reviews

    Dined on March 11, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lovely restaurant, food and staff. Fabulous location too!

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FAQs

The Grand by Concerto is rated 3.6 stars by 19 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 p.m.


Booked 6 times today
Experiences are available.
Google Map for The Grand by Concerto

1 Glasshouse St, London, Greater London W1B 5RL

Additional information

  • Neighbourhood
    Soho
  • Hours of Operation
    Daily 8:00 am–11:00 pm
  • Price
    £25 and under
  • Cuisines
    Italian, Afternoon Tea, British
  • Dining style
    Casual Dining
  • Dress Code
    Business Casual
  • Parking Details
    None
  • Public Transit
    Near to Piccadilly Circus Tube Station
  • Payment Options
    AMEX, Mastercard, Visa
  • Additional
    Bar/Lounge, Beer, Cafe, Cocktails, Gluten-free Options, High Tea, Outdoor Smoking Area, Vegan, Wheelchair Access, Wine
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  • Terms of Use
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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