Awesome staff service and great ambiance but not too much of variety
I took my hubby out for our anniversary, had a $250.00 gift card. the food was great the service was awesome. I have mone
y left and we will be there for his birthday.
Our server Kim was absolutely amazing and super friendly.
Had a great time. Seated quickly with reservation and food and drinks came out timely and tasted great!
We specified "a quiet corner", and that's exactly what we got. Our waiter was pleasant and efficient. A memorable meal and evening.
The steak was extremely fatty, the shrimp and scallop were practically still frozen. The brown was stale, like it was sitting our for few days.... way to ruin Valentine's day 🙁
The waitress was awesome but unfortunately our main course was cold and that was very disappointing. Not worth the money when you can’t even get a hot meal.
From making the reservation to paying the bill and everything in between was excellent.
The server was attentive and answered all of our occasions.
The food was received as ordered, came in a timely manner and was excellent.
Good dinner experience. Prompt service from friendly waiter. French Onion soup, made the way it should be. Everyone enjoyed prime rib or steak main courses, and variety of dessert selections. Waiter explained "Billy Miner" naming of items.
The server was very engaging
I had the coffee sirloin special and it was deelish!
My wife and celebrated her retirement at The Keg. Food was very good and the service too.
Great experience will return. Love the service and the food. My server was exceptional. Good job Narisa.
The food is always exemplary and our server, Carrie was professional, funny and knowledgeable.
I want to pass along the following because it's so important we don't always complain. We had a reservation and were kept waiting more than 15 minutes because tables needed "bussing." I expressed some mild frustration and girls on front desk were not overly helpful. However, shortly thereafter the manager came out - asked what was going on (of the staff, but I could hear him) and he simply said "OK, (name) come with me, we're bussing tables, now." I was so impressed. He realized there was a service issue and immediately, took personal responsibility to deal with it. Later, because we were dining with a person who has multiple food allergies, we spoke with the manager who handled our concerns properly, respectfully and helped us to feel good about our choices/safety. The restaurant that night was very crowded and the service was slow. In total we were there more than 45 minutes after our reservation and still had not been served our wine. Normally I would have lost my mind but our server was excellent and the manager was trying…I felt legitimately to resolve issues so we cut everyone some slack. Overall our experience was good but you should know that others that night might not have felt the same care and attention. Had that been our first visit, or the manager not as "on the ball" this review would be a whole lot different.
Our reservation consisted of approximately 20 people along with 3 children between 4 and 7 . The attention with our wait staff was excellent! We were pleased with the little tray of vegetables with dip and orange slices for the children along with the children's menu. Food and drink was delicious ! There was a little bit of a wait for food to arrive at the table but in all everyone enjoyed themselves and we were very pleased with everything!
There was some incident at the venue and they advised us a bit late about it and to go to another venue. So we ended up not going anywhere.
Excellent food, amazing staff. Always have an exceptional time going to this Keg.
The service was fabulous, I believe our server was Teresa. She was very attentive but not overbearing and very cheerful. Steak was just ok, I found mine to be quite tough, especially for a place that specializes in steak. This is my second visit and second time my steak was tough and too chewy. May come back but will not order steak there again.
JP was a great server... pleasant and took the time to get to know us without feeling creepy... will be back soon.
Excellent steaks, ambience and great staff and waiters
Food and service consistently fabulous! Cannot go wrong when dining at the Keg.
Service was a little slow and they weren't that busy. Bread came after the main course as apparently they were in the oven. Otherwise food was great as always.
I have a fish and seafood allergy - the staff took very good care of me and made sure everything that I order or that came to the table was safe. It was great. One issue - the music was way too loud. We had some difficulty hearing each other.
Even though the vents were out the night we went (so no steak) we had a great time and the food was amazing. It actually had us order other items that we not normally order and they were great.
Was great our waiter was amazing!
Server started ok then she got busy and service level slipped. We received our bread after we finished apps.
I think the restaurant was short staffed in the kitchen it was 60 minutes from the time we placed our order that we received our entree.
We did not say anything the manager came to us and apologized and took the app off the bill.
Great place to eat. Would recommend anyone to go attend. Waitress was polite and professional and came back to check on us several times but it wasn't overbearing or annoying.
Amazing service from our waiter. Great food. The open table app is in accurate, your better off calling the restaurant to make your reservations.
I have been to the keg 100 time + always a great experience Amazing food. this time the food was Sensational every thing was cooked to Perfection. They were very busy when I was in yet I still got my order in great time. Thing I loved about this experience from the other times I’ve been to the keg was as soon as I had an empty plate on my table I didn’t have to wait for my server to come back to take it another server walking by took my plate off the table. That is great customer service and keep up the great work you have a customer for life if you keep the great service up thank you to all the staff for the great experience
Too loud. Found it hard to hear our conversation.
Staff was very attentive and went out of their way to address my food allergies. Food was very good but I find the portions are small for the price.
Sub par slow service. Steak was ordered medium and came out rare. The server offered to “throw it back on the grill”. More grilling to a steak that has already been cut in half would have just dried it out. Ridiculous suggestion for a $40 piece of meat, they should have had a new one made. Will not return to this Keg.
The food was excellent. The server was attentive and we lacked for nothing.
Hello..we were not seated to our reservation after 45 minutes of checking in,the girl that checked us in noticed that we were not seated,and took upon to seat us immediately, they let ppl waiting for seats saying there was waiting time,when seated we noticed some empty seating in the dining lounge room.We were sent a message saying we did not show up when we did and unconvenced the restaurant for not showing up so they could fit other customers,we'll they unconvinced us Saturday night 45 minutes seated we had tickets to a play in the downtown core we ended being late..by twenty minutes. .overall service was good..and rushed to eat..
Entrees were not hot when served. Everything else was good. Server was excellent.
Our overall experience this visit was only par. We waited an hour for our dinner. When it came my steak was well done and I asked for medium. They made another steak but we waited for another 1/2 hour for it so I took it to go. There was a back up in the kitchen as there was a party of 40 who ordered before us but weren't told that until 45 minutes of waiting. The manager did comp our drinks which was nice but we went for the dinner and was looking so forward to a mouthwatering Keg steak. The server was super nice and checked on us frequently.
For some reason they only had me down for 2 people although my reservation said 4. Wasn't really an issue as we only had to wait 10 mins for our table.
food was great..atmosphere was vibrant..the only downfall was the waitress coming by every five minutes. ..
The Keg is one of our favourite places for steak and this visit did not disappoint. I highly recommend making a reservation through Open Table as when we arrived with our reservation the wait for a walk-in was 45min to 1hr. Not a huge issue if you don’t mind sitting at the bar though. Service here was also excellent. Can’t wait to go again!
I had a really nice experience there for our 3yr anniversary, but my only real issue was that I'm a vegetarian and there wasn't a selection there was only one entrée. I had to settle for a salad and bread kind of disappointing. As a former carnivore you have plenty of options and I would recommend it to anyone.