The Palm Atlanta
- Surfaces sanitised between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitised menu provided
- Sanitiser or wipes provided for customers
- Sealed or wrapped utensils used
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Sick staff prohibited in the workplace
The food and service was great but we found the prices for the food too high.
I’ve been going to The Palm for years. Early last year when the restaurant was closed to table service I purchased a good deal of meat from our local in Nashville. Last night, here in Atlanta, was the first time I’ve been back since the pandemic changed everything. First surprise was the cavernous space empty of guests but for three parties dining which included us. I’ve never been in a Palm that wasn’t hustling so this was just bizarre. For some unexplainable reason our original cocktail order was slow to be delivered. The complimentary bread basket and butter is apparently out. When our apps were delivered, the $27 crabmeat cocktail and $23 jumbo shrimp cocktail (qty. 4) were both on the same platter with one cocktail sauce and a ramekin of horseradish. The shrimp had a lemon wedge. The lump crabmeat cocktail has always been about my most favorite thing. But the presentation was a total let down. It used to come on a platter of its own with cocktail sauce, horseradish, plenty of lemon, a bottle of Tabasco and oyster crackers. So for $27 I have to share cocktail sauce? Filets were both excellent. But there was no fresh spinach to be had, only creamed and we know that’s not fresh. The fresh option was leggy broccoli which turned out to be slightly steamed and about as yellow green as seems healthy to try. The biggest surprise came when I put down my 837 card with payment and was informed that The Palm is now a Landry Group concept and 837 no longer exists. Knowing now that Landry’s bought The Palm, I understand the slimmed down service, absence of customers and the nose dive in quality. My most recent Landry’s experience was at another of their concepts, Del Friscos, which was beyond abysmal in both service and quality. Be cautious. $300 is a lot to drop for a mediocre dining experience.
It was a great evening… servers were pleasant and the food was delicious
Will definitely recommend to friends and family
Our Business Meeting was pleasurable and we were able to have a great conversation over lunch.
The food and service was outstanding!
Great service and excellent food!!!
Great birthday dinner!
One of our favorite places to eat! The same staff has been there for years and always treat us so kindly!
Overall good, but $5.00 for every glass of coke is reduclious.
They were out of many(maybe most) menu items. For example, lobster, clams, sauvignon blanc).
Seemed a bit disorganized.
Salmon was over cook
Great service and best chicken parm in Atlanta!
The menu was poor for lunch, with only the dinner menu available.
Went for lunch. There were only three tables occupied in the restaurant except a large party in the private room. Service was very, very slow. We asked the waiter why it took 20 minutes to get our drink order and he had no reason. Other than the service, the food and everything else was good. One more thing is that I asked about getting the points for my Landrys Club Loyalty Club and no one could help me with that. I even stayed later to see if someone could assist me and I got no results. I was very frustrating. I called into the restaurant prior to my dining and asked them to make a note about it on the reservation and it seems like no one did anything about it.
First time in 30 years they got an order wrong but also the first time in 30 years they aren't actually 'The Palm'. The service more than made up for it and the instant reward system Landry's has in place benefitted us on this visit (it was free aside from the tip).
We love the ATL location and are looking forward to coming back for the Original East Coast Gigi, Lobster Bisque, steak, garlic mashed and penne with butter. It's never a complete meal without the chocolate cake (which was also different, but good), which we took home for dessert.
I had not been at The Palm in several years. Love the redo and open lobby concept. Will be going back soon!
Almost impossible to get bread service. Asked for desert to go, never came. Ordered muscles and it was an embarrassingly small portion.
I did not appreciate being charged $9.50 for bottled water when I asked for regular flat water. I likely won’t return because of that. There are plenty of other great steaks in Atlanta where I won’t be ripped off.
food was good however the server was mediocre
Excellent Service and food
Great experience!! Our server Robert was excellent. Would definitely recommend.
Had before dinner drinks at bar, hard to get a bartender to notice you let alone wait on you.
Our dinner was amazing, food was great and our waiter Jimmy was amazing.
The food quality and portion did not justify the extreme high cost.
The customer service however was top notch!
I am a steak eater and have tasted steaks throughout the world. I could of eaten the same quality of steak at Texas Roadhouse for a far less cost.
I went expecting a level of quality consistent with The Palm’s standards. But it ended up being one of the worse dining experiences I’ve had!!! My Caesar salad was OBVIOUSLY old/stale. It was sent back to the kitchen. The server insisted it was fresh. The lobster bisque was HORRENDOUS….extremely salty with no defining flavor. I couldn’t eat it, but was too bothered to send it back. My grilled fish was burnt and DIRTY with soot (from what must be a dirty grill). I ate bits and pieces of it. The ice cream was old (with chunks of ice in it). I tossed that!!! It was somewhat of a train wreck. So very disappointing!!!
I decided to try The Palm this past Saturday for my best friend’s birthday. This turned out to be a huge mistake. We arrived for our 9:30 reservation and were seated promptly, but that is where the positive part of our experience stops. We placed drink orders, drinks took 20 mins to arrive and none of the drinks were up to par. As a bartender myself, I can tell when corners are being cut and cheap ingredients being utilized. Then as we were placing our dinner orders they informed us that there were no potatoes in the entire restaurant. No bread for the table (they stop making bread at 8:30??) and it was just downhill from there. The server could not tell us anything about the oysters being offered, the playing was atrocious. All of the food was lackluster. Dry salmon, tough steak, flavorless chicken. All we could do is laugh and drink and that point. The manager came out and offered an explanation that did nothing but make it worse. The only good thing this place has going is Carlos, the bartender who came over and offered us a round of drinks on the house. Do not eat here, you would be better off at Longhorn’s or something of that sort.
I ordered the lobster bisque it was extremely thick and very salty my husband ordered a crabcake it was very good we also ordered steak I ordered a ribeye well done And it was actually burned burned so bad you couldn’t taste the steak are you taste was burned char my husband ordered New York strip this is the first time he has never finished his steak that’s how bad it was the service was good the mashed potatoes with whole shallots of garlic was too much I’m pretty sure we won’t be going back.
I have been eating at the Palm in Atlanta for over 15 years and have over 40K points between the Palm and Landry's. How far this place has fallen. Service was awful, bar tender was awful, kitchen staff running around the restaurant. With approx 8 tables there, sat down at 8:15, took 15 min to get water, 30 min to get a drink (bartender obviously in the wrong position), 45 min to get the appetizer. Finally made our order at 9:15 (hour later) and then did not see our server for more than 15 min. Finally approached the bar from our table to see if we could get another drink and told us the bar closed was closed. We explained that we were at a table and waiting on dinner and told us he did not care. Manager then said he would comp the food we ordered and asked us to pay the rest of the tab. What a joke and how far this place has fallen since Lance was the Manager. Only a matter of time until the Westin will have to take this over and make it a hotel buffet (which would be better). What a joke.
The restaurant was out of bread which is a favorite thing with my husband and son. They did not tell us until 30” into our seating when my husband asked for bread. 45” after ordering the lobster with the crackers and bib already delivered, the server told us that they were out of the lobster. Within minutes, our son sees what apparently must be the last lobster delivered to another patron who my son reported arrived after us. We picked the restaurant for the lobster! Finally, our daughter ordered cheesecake. After a tremendous wait, the server showed up with key lime pie because they were out of cheesecake. We politely refused and got the carrot cake, nice idea but check for preferences. 🤦♀️
As we were leaving, another patron was yelling at the manager. We could definitely relate! We did not have a good experience at all.
Please save your time and your money. My husband and I have previously enjoyed dinner at The Palm in Washington DC and we were looking forward to dinner in Atlanta. This dining experience was such a disappointment. The bacon appetizer was awful. The steaks … just not good. We actually left our meals and crossed the street to eat at Maggianos. It was that bad.
Another GREAT dinner. Our waiter Jimmy Logan is a gem.
We. were there for our 60th wedding anniversary which we had indicated on our reservation. We have always gone to The Palm on our anniversary and they, in the past had made a fuss and offer free champaign, etc. This time it was not acknowledged in any way, even by just the wait staff. The service was a bit scattered but acceptable. The bar was particularly busy and noisy. The lobsters were perfectly done and expertly cracked. at the table by a “specialist”. The two sides were just average: the garlic potatoes had no garlic flavor, were too salty and were barley warm. They tasted as if they were made with potato flacks. The cream spinach was also adequate but was no hot enough. However we went there for lobster and that satisfied our needs since it was excellent.
Waitress was awesome, she was able to explain to us the different items on the menu and answer all our questions.
Restaurant was in a good location, staff very attentive and friendly, relaxing environment
Our server was very knowledgeable and personable. We enjoyed our meal so much, we’re going back again tonight to try other menu choices.
Excellent service. I had the Executive Lunch...Caesar salad was good, but not as tasty as I'd hoped or remebered. My linguini w clams was delicious!!
Scallops appetizer was delicious. My filet was done rare, just as I wanted. My guest had salmon which was very tasty. Shared garlic mashed potatoes and a nice bottle of wine. Unobtrusive service at the proper times made us feel welcome and not rushed. Great choice for fine dining.
Food was not the best for the price and there were gnats flying around in the room we was in and it was very annoying. Also rooms were a little outdated. It was nice to have a private room to accommodate our guests but the restaurant was near empty so it would probably have been ok to be in the main dining area. Waitress was nice and sweet. I don't think I would revisit unless I was invited.
I am a long time Landry’s Select member and frequent their establishments, so I was surprised at how disappointed I was with this experience. The food was subpar, the prosecco was flat, my lobster meal came with one claw, the list goes on. Extremely uncustomary.
You can order delivery directly from The Palm Atlanta using the Order Online button. The Palm Atlanta also offers delivery in partnership with Postmates and Uber Eats. The Palm Atlanta also offers takeout which you can order by calling the restaurant at (404) 814-1955.
The Palm Atlanta is rated 4.1 stars by 2177 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.