The Palm Chicago

Name: The Palm Chicago
Address: 323 East Wacker Drive At the Swissotel, Chicago, IL, United States, 60601
Telephone: (312) 616-1000
Price range: $50 and over
Rating: 4.4

4.4

2079 Reviews

$50 and over

Steakhouse

Top tags:

Wherever you join us, The Palm will always feel like home. Known as the go-to place for classic Italian fare, prime steaks, fresh jumbo Nova Scotia Lobsters and an extensive wine list since 1926. Located in the luxurious Swissotel, The Palm has long been a favorite to Chicagoans. Regulars include members of the Chicago Bulls and Bears as well as Chicago's political notables. The Palm is both sophisticated and welcoming to generations of guests, all of whom are treated like family from the moment they walk in the door.

Make a reservation

Party Size

2 people

DateTime

Dec 3, 2023

10:30 p.m.

Booked 10 times today

Order delivery or takeout

Private dining

Book your next event with us

View details

Additional information

Dining style
Fine Dining
Price
$50 and over
Cuisines
Steakhouse, Seafood, Italian
Hours of Operation
Lunch Daily 11:30 am–3:00 pm Dinner Daily 3:00 pm–10:00 pm
Phone number
(312) 616-1000
Website
https://www.thepalm.com/restaurants/chicago/
Payment Options
AMEX, Carte Blanche, Diners Club, Discover, Mastercard, Visa
Dress Code
Business Casual
Executive Chef
Thomas Michaels
Catering
You provide the occasion; we’ll set the scene. Whether you’re organizing a rehearsal dinner or a business lunch presentation, we’ll work with you to create a personalized, enjoyable, and memorable event. Our team of expert staff will do everything required to create a positive experience for your valued guests – from the warm greeting they receive on arrival to their last bite of dessert. Visit http://www.thepalm.com/privatedining to start planning your event.
Private party facilities
We approach every private dining gathering as an opportunity to showcase The Palm’s signature hospitality, fantastic food, professional dining atmosphere and personalized service.
Private party contact
Emily O'Leary: (872) 270-5495

Location
323 East Wacker Drive, At the Swissotel, Chicago, IL 60601
Neighbourhood
Downtown / Loop
Cross Street
One Block East of Columbus
Parking Details
Valet
Entertainment
Patio available for Groups
Additional
Banquet, Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Full Bar, Happy Hour, Non-Smoking, Private Room, Wheelchair Access, Wine

What 2,079 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4

4.4 based on recent ratings

4.3Food
4.5Service
4.3Ambience
3.9Value

Noise • Moderate

2,079 Reviews

OT
OpenTable Diner
Los Angeles
4 reviews
vip
3.0
4 reviews
Dined 1 day ago
overall3food2service5ambience3
Was perfectly fine, but nothing special. The convenience of it is the biggest perk. The food was pretty bland but our server was amazing and extremely attentive/helpful
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p
paulw
Chicago
21 reviews
vip
5.0
21 reviews
Dined 1 day ago
overall5food5service5ambience5
Always a treat! Superb pure steak flavor. Great service. Great ambience.
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AM
AM13
Milwaukee
11 reviews
vip
5.0
11 reviews
Dined 3 days ago
overall5food5service5ambience5
Great experience, we had a larger party and they easily accommodated us. Good good and great service!
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g
gaseous
Chicago
2 reviews
vip
3.0
2 reviews
Dined on November 26, 2023
overall3food2service4ambience4
Unfortunately, my go to restaurant for lobster ran out and their recommended alternative option did not impress. Furthermore, for reasons unclear to me open table didn’t award points for my reservation. The service met my expectations, but I was disappointed and will always check availability before booking this downtown landmark.
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RJ
RedeeJ
Chicago
23 reviews
vip
5.0
23 reviews
Dined on November 25, 2023
overall5food5service5ambience5
The food and drinks were amazing ! Our waiter was very friendly and helpful. I would give this restaurant a 10 out of 10. Would definitely recommend!
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CG
CGF330
Chicago
72 reviews
vip
5.0
72 reviews
Dined on November 23, 2023
overall5food5service5ambience5
Great Thanksgiving meal! Service as well was amazing. Happy to have The Palm in the neighborhood !
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C
Chicagofrequentguest
Chicago
103 reviews
vip
5.0
103 reviews
Dined on November 23, 2023
overall5food5service5ambience5
Always excellent service and food in an elegant setting!
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SY
SachaY
Chicago
1 review
5.0
1 review
Dined on November 18, 2023
overall5food5service5ambience5
This was an amazing place for a business dinner. The server was lovely and kept our drinks full without being pushy. He was super knowledgeable about the menu and made great recommendations.
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CL
ChrisL
Chicago
100 reviews
vip
5.0
100 reviews
Dined on November 12, 2023
overall5food5service5ambience5
This restaurant is truly a hidden gem. We had a few other reservations in the past that we had to cancel last minute. Glad to finally get here. Staff was great and attentive. Food was amazing!
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RT
RobertT
Dallas
2 reviews
5.0
2 reviews
Dined on November 11, 2023
overall5food5service5ambience5
Food is consistently excellent. Service was great. However... They took the carrot cake off the menu so that was incredibly disappointing. It's been on the menu forever. Palm, if you're reading this.... PUT IT BACK ON THE DESSERT MENU!
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OT
OpenTable Diner
1 review
5.0
1 review
Dined on November 5, 2023
overall5food5service5ambience5
Everything was delicious, the energy was great. Everyone was so nice and helpful. My husband had a great birthday dinner
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DW
DonaldW
Los Angeles
2 reviews
vip
5.0
2 reviews
Dined on November 4, 2023
overall5food5service5ambience3
The service person was very good, worked very hard. The bread was more like the bread we used to know in Beverly Hills--maybe the change in the bread in B.H. was part of why it closed :)
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UV
UVEye
Chicago
11 reviews
3.0
11 reviews
Dined on October 30, 2023
overall3food3service5ambience4
I’ve been here a few times and this was the first time that the food was just average. Great service and drinks
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J
Julie
Washington DC
3 reviews
5.0
3 reviews
Dined on October 28, 2023
overall5food5service5ambience5
THE STAFF WAS EXCELLENT---FOOD WAS DELICIOUS--DRINKS WERE GREAT!
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OT
OpenTable Diner
Las Vegas
1 review
5.0
1 review
Dined on October 28, 2023
overall5food5service5ambience5
Great experience. Amazing service. Food was fantastic. Always a go to when we are in Chicago.
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OT
OpenTable Diner
Chicago
3 reviews
5.0
3 reviews
Dined on October 22, 2023
overall5food4service1ambience1
We were not greeted at the door. Then we waited at least five mins to be acknowledged and seated with a reservation.
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W
Wacker
Chicago
13 reviews
vip
4.0
13 reviews
Dined on October 18, 2023
overall4food4service4ambience4
This Palm restaurant in the Swiss Hotel in Chicago is near where we live. We like the traditions, ambience, good service and very good Italian dishes and steaks. we look forward to going again.
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o
outstanding
Chicago
11 reviews
vip
5.0
11 reviews
Dined on October 7, 2023
overall5food5service5ambience5
From the time we walked in to when we left, everything was top notch. Our server was attentive without being intrusive. The food was outstanding. My sea bass was cooked to perfection, as was my husband's tuna. We would love to tell you about the cheesecake, but I am sad to say, it remained in the hotel room refrigerator untouched. I do hope someone got to enjoy it. I would go back in a heartbeat.
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MS
MikeS
Chicago
5 reviews
vip
1.0
5 reviews
Dined on October 3, 2023
overall1food1service1ambience2
We’ve been to the palm well over two dozen times. This really is the last time we will be there. Yikes. Ordered martini’s with olives. We got no olives. A manhattan made with an olive vs cherry. Ordered carpaccio. Got something else delivered. Calamari was cold and like rubber. Overall service was so bad we legit got up and left. It was terrible. We’ve never done that as a family ever.
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OT
OpenTable Diner
Hawaii
4 reviews
vip
3.0
4 reviews
Dined on October 3, 2023
overall3food4service3ambience4
Understaffed and slow taking and making orders. Got there at 6:30 and left at 9:30
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OT
OpenTable Diner
Chicago
5 reviews
vip
5.0
5 reviews
Dined on October 2, 2023
overall5food5service5ambience5
A bit of a wait on the food. Other than that absolutely marvellous
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OT
OpenTable Diner
Columbus
32 reviews
vip
1.0
32 reviews
Dined on October 1, 2023
overall1food2service1ambience1
Disappointing all the way around. I go to Chicago once a year for a big trade show at McCormick Place. I have taken clients to this particular location of The Palm for 7 years now and it’s always been very good. . . . . Until this year. Food was so- so. The server was terrible. I had to wave my menu in the air just to get him to come over and take our order. Couldn’t get his attention at all. Couldn’t get refills on water no matter how many times we asked. Future trips to Chicago, I will not be visiting The Palm.
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OT
OpenTable Diner
Las Vegas
1 review
4.0
1 review
Dined on September 24, 2023
overall4food5service4ambience4
My family and I had dinner here on a Sunday afternoon. The first waiter we had seemed a little distracted and the service was slow, it took a while for them to bring my husband a set of silverware, and to get the drink menu we requested multiple times. The first waiter must have gone on break or went home because then we had a second waiter. He was much better and way more attentive to our table. Besides this the food was excellent. It was a little noisy but we were in the bar area. Overall we enjoyed our experience at the Palm and may give it another try just maybe not sitting at the bar.
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SM
SandraM
Chicago
73 reviews
vip
5.0
73 reviews
Dined on September 22, 2023
overall5food5service5ambience5
Awesome service and delicious blood orange martini !!
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OT
OpenTable Diner
Indiana
3 reviews
1.0
3 reviews
Dined on September 17, 2023
overall1food1service4ambience3
The Lobster ravioli that my wife ordered had a sauce that was so hot that it was not edible. The rest of the food was ok but this ruined the evening.
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0
090614
Chicago
9 reviews
vip
5.0
9 reviews
Dined on September 6, 2023
overall5food5service5ambience5
We celebrated our 9-year anniversary at the Palm and they made us feel so special. They decorated the table with “Happy Anniversary” confetti and signed a card for us. They also decorated the complimentary dessert to read happy 9th anniversary with our name. The food was amazing- we started with the lobster ravioli and meat ball and then had the chicken parmigiana and bone-in ribeye along with asparagus and au gratin potatoes. The drinks were delicious as well, especially the lemon drop martini. Great service and a nice ambiance completed our special day. We will definitely visit the Palm again.
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k
kennethf
Miami - Dade
61 reviews
vip
4.0
61 reviews
Dined on September 3, 2023
overall4food4service5ambience5
Everything was excellent except the potatoes su gratin side was tasteless. Fine service by Mike
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g
goldcoaster
Chicago
62 reviews
vip
5.0
62 reviews
Dined on August 28, 2023
overall5food5service5ambience5
Perfect place to get together with friends services. Wonderful.
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OT
OpenTable Diner
Chicago
1 review
1.0
1 review
Dined on August 18, 2023
overall1food1service5ambience5
The quality of steak was comparable to Applebees test they are charging as if they were a legitimate steakhouse. So disappointing.
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SM
SandraM
Chicago
73 reviews
vip
5.0
73 reviews
Dined on August 13, 2023
overall5food5service5ambience5
Always great service and food. Awesome ambiance and drinks
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G
Gregg
Los Angeles
107 reviews
vip
5.0
107 reviews
Dined on August 12, 2023
overall5food5service5ambience5
The Palm Lobster Special Menu was Outstanding!! The Service and Management were very engaged and special!!!
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SM
SandraM
Chicago
73 reviews
vip
5.0
73 reviews
Dined on August 10, 2023
overall5food5service5ambience5
Always awesome service and food, drinks are amazing
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OT
OpenTable Diner
Orlando
2 reviews
5.0
2 reviews
Dined on August 9, 2023
overall5food5service5ambience5
Excelente servicio, atención inmejorable, volveré
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M
Mark
1 review
5.0
1 review
Dined on August 3, 2023
overall5food5service5ambience4
Excellent meal and the wait service were excellent. The restaurant setting is nice, but is basically all interior so no good views of the city or even outside. The meal was excellent and I highly recommend the hashbrowns which is one of their signature dishes. Compared to other high end restaurants I have been at, there were few choices of signature dishes for The Palm. But excellent food and service overall.
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p
paulh
St. Louis
1 review
5.0
1 review
Dined on July 28, 2023
overall5food5service5ambience5
Excellent servicer "Thomas!" He made our Wedding Anniversary, great. The food was excellent!
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OT
OpenTable Diner
St. Louis
1 review
5.0
1 review
Dined on July 23, 2023
overall5food5service5ambience5
They made my husband’s bday very special. Brought out a delicious piece of chocolate cake on a Happy Birthday plate.
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NS
NorthShoreJoe
Chicago
11 reviews
vip
4.0
11 reviews
Dined on July 22, 2023
overall4food3service5ambience5
We go to the Palm Chicago every year for a birthday celebration. Every year we normally have the jumbo Nova Scotia lobster’s as our main entrée. This year we changed things up a bit and found that it was a mistake and particularly unremarkable. Instead of two jumbo lobsters, my wife had the jumbo lobster and I opted for the lobster tail. The lobster tail was over cooked and dry especially when compared to my wife’s tail from her full lobster. The full jumbo lobster was Delicious as usual. We ordered two appetizers which included grilled octopus and a clams duo dish. We sent the grilled octopus back as it was fishy and tough like shoe leather. The clams were also underwhelming, and Instead of sending them back, we decided to eat some of them. We exchanged the octopus for fried calamari, which was exceedingly greasy. The wait staff was exceptional as usual and they were particularly giving when it came to my birthday including fresh fruit for dessert on the house. Overall, we had a nice time and every once in a while, the kitchen isn’t on point. We expect to do this again next year and hope for a better experience.
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D
Deshannon24
Chicago
3 reviews
5.0
3 reviews
Dined on July 16, 2023
overall5food4service5ambience5
The palm did an amazing job with seating my party of 19. This was an last minute reservation for my engagement dinner. Th service, & food was very good. Everyone was pleased. Thank you!
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j
jenniferd
Adelaide
2 reviews
5.0
2 reviews
Dined on July 9, 2023
overall5food5service5ambience5
The manager and Mike the waiter were really nice and accommodating: we enjoyed or visit!!
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C
Cruiseril
Chicago
51 reviews
1.0
51 reviews
Dined on July 1, 2023
overall1food1service5ambience3
The only reason The Palm gets one star is for outstanding service. Food was dreadful. Little neck clams instead of cherrystones were so small, they slid off the clam fork! Fried onions on a wedge salad with barely any blue cheese! Caprese salad with unripe tomatoes -truly bizarre . Returned and credited, of course, but very disappointing. Filet was lovely and creamed spinach was wonderful! Clam linguini had too many hot chili flakes for a white sauce. Should be called The Bomb and not in a nice way!
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Safety precautions

Cleaning & sanitising
- Surfaces sanitised between seatings
- Digital, disposable or sanitised menu provided
- Sealed or wrapped utensils used
- Common areas deep-cleaned daily
- Sanitiser or wipes provided for customers
Physical distancing
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables

Screening
- Sick staff prohibited in the workplace

FAQs

You can order delivery directly from The Palm Chicago using the Order Online button. The Palm Chicago also offers delivery in partnership with Uber Eats.

The Palm Chicago is rated 4.4 stars by 2079 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

Party Size

2 people

DateTime

Dec 3, 2023

10:30 p.m.

Booked 10 times today

Order delivery or takeout

323 East Wacker Drive, At the Swissotel, Chicago, IL 60601

Additional information

Cross Street
One Block East of Columbus
Neighbourhood
Downtown / Loop
Hours of Operation
Lunch Daily 11:30 am–3:00 pm Dinner Daily 3:00 pm–10:00 pm
Price
$50 and over
Cuisines
Steakhouse, Seafood, Italian
Dining style
Fine Dining
Dress Code
Business Casual
Parking Details
Valet
Payment Options
AMEX, Carte Blanche, Diners Club, Discover, Mastercard, Visa
Executive Chef
Thomas Michaels
Entertainment
Patio available for Groups
Additional
Banquet, Bar/Lounge, Beer, BYO Wine, Cocktails, Corkage Fee, Full Bar, Happy Hour, Non-Smoking, Private Room, Wheelchair Access, Wine

Website
https://www.thepalm.com/restaurants/chicago/
Phone number
(312) 616-1000
Catering
You provide the occasion; we’ll set the scene. Whether you’re organizing a rehearsal dinner or a business lunch presentation, we’ll work with you to create a personalized, enjoyable, and memorable event. Our team of expert staff will do everything required to create a positive experience for your valued guests – from the warm greeting they receive on arrival to their last bite of dessert. Visit http://www.thepalm.com/privatedining to start planning your event.
Private party facilities
We approach every private dining gathering as an opportunity to showcase The Palm’s signature hospitality, fantastic food, professional dining atmosphere and personalized service.
Private party contact
Emily O'Leary: (872) 270-5495

The Palm Chicago

Make a reservation

Order delivery or takeout

Private dining

Additional information

Menu

What 2,079 people are saying

Overall ratings and reviews

Safety precautions

Cleaning & sanitising

Physical distancing

Screening

FAQs

Does The Palm Chicago offer delivery through OpenTable or takeout?

How is The Palm Chicago restaurant rated?

Is The Palm Chicago currently accepting reservations?

Make a reservation

Order delivery or takeout

Additional information