The Palm Court at the Ritz-Carlton – The Afternoon Tea Experience

Très belle expérience que je vais renouveler
merci

L'heure du thé : une expérience incomparable! Nous avons célébré l'Épiphanie (fête des rois) dans la prestigieuse Cour des Palmiers et c'était merveilleux! Si vous souhaitez célébrer un moment unique avec une personne en particulier, je vous le recommande à 100 %.

Nous y sommes allés pour concrétiser le rêve de ma mère qui est en fin de vie. Elle n'y était jamais allée mais rêvait tellement d'y aller. Cette expérience fut en tout point conforme à son rêve. Merci de nous avoir accommoder car nous devions être 6 et la journée même nous étions finalement 8. Le maître d'hôtel nous a avisé que l'on serait alors à l'étroit et que notre expérience ne serait peut être pas agréable mais finalement elle le fut en tout point. Ma mère est tellement heureuse. Merci au Ritz Carlton

Food is exquisite, decorum is near perfect but the staff makes it on par at best. They don't seem to know the menu that well, seem not to care that much. It took a solid 20 minutes before anybody cared to come and take our order. People are still somewhat friendly, but the overall experience is just not what you'd expect from the Ritz. Food quality is definitely great and so is the choice of tea.

Outing with mom

I've always wanted to try the experience. I've had afternoon tea in different cities. As a Christmas gift, i made reservations for myself , my wife and my 2 daughters. It was OK at best. Portions were small but good. The main issue is the location. You are literally next to the hotel lobby by the door. There isn't that magic or special feeling one associates with tea in the afternoon at the ritz carlton. It would have been acceptable at a lower price but at $200+ for 4 people, I think it is way over priced. I would have been happy to pay that amount in a nicer setting but not in the lobby by the entrance where you see the door man helping guests with their luggage

The Palm Court was not ready with our table upon arrival, even with our reservation placed. The team was not attentive to us, didn’t offer water and forgot to bring some after being asked. Overall not particularly well versed in their menu and possibilities for those with dietary restrictions. The space and ambience makes up for the service, with beautiful decor and comfortable seating. The tea itself is lovely!

Service impeccable, attentionné et professionnel. Repas très bon. Endroit tout simplement merveilleux.

In all fairness, once you’ve experienced afternoon tea at The Ritz Carlton in London, I’m not sure anything could live up to our expectations. However, this tea was just average from our other experiences and definitely not what I was expecting out of The Ritz Carlton. Other than taking our order and bringing out the champagne, tea and food, our server was non-existent. The scones were good and probably the best part. The sandwiches were mostly bread and each person only got 4 of them. What has always surprised us about any tea we’ve attended is that we have never left hunger. After this service we went and got something else to eat. The desserts were hit or miss. A few were very good and others flavorless. We took them back to our room and ended up throwing them out. All in all we were very disappointed. They should consider charging a little more in order to provide a proper tea experience to their guests.

Very good experience.

Our service was almost non-existent. We had to ask three times to have our tea brought out and we’d already finished all of our food before we were even able to flag someone down to even ask for our tea. It was quite disappointing.

The food and tea were very good, even if they brought me the wrong tea after all of the waiting.

I took the whole family for an afternoon tea at the Ritz and it was fantastic. The Palm Court is beautiful, our table was prepared by the fireplace, so cozy! The teas were excellent and the food outstanding. The staff was nice and friendly. I highly recommend the afternoon teas experience at the Ritz!

Très bel environnement. Le menu varié, composéde scones, de petits sandwichs et de pâtisseries.
Pour le niveau de prestation, le prix est très raisonnable. Les serveurs sont avenants et toujours prêts à nous donner une information. Les gens qui fréquentent cette cour des palmiers, sont très respectueux et gardent un niveau sonore très acceptable. L'ambiance est donc propice à une belle rencontre entre amis.

A delightful way to spend the afternoon with the girls!

Anniversary

Ambiance très agréable, service impeccable, personnel souriant et à l'écoute

Cadre agréable mais les tables sont basses, ce qui est un peu déroutant pour prendre le thé.
La nourriture était bonne sans être extraordinaire.
En bref, c'était un moment agréable mais ce n'est pas le meilleur salon de thé à Montréal. Disons que je m'attendais à mieux pour le nom et le prix.

The service was slow and they got mixed up. Other than that we enjoyed it.

Bonjour!

Nous avons adoré notre thé, mais le service laissait un peu à désirer. Notre serveur ne connaissait pas bien le menu, qu’il n’a pas présenté de façon optimale, semant entre autres le doute sur la présence de gluten alors que nous avions une personne allergique avec nous. On lui avait toutefois préparé des plats spécifiques, ce qui a été apprécié. On est revenu nous voir une seule fois pour de l’eau chaude additionnelle et le délai a été très long avant que nous ayons nos factures. J’ai senti le personnel plus concentré sur l’organisation de la salle et d’une fête que sur le service. Cela dit, je reviendrai certainement car c’était ma première expérience plus ordinaire. Merci.

Moments magiques pour l’anniversaire de ma fille 🤩

It was not bad, better than Ottawa but worse than London

Wonderful service, beautiful holiday ambiance and delicious food. Highly recommend.

Une belle activité pour souligner un événement spécial !

C'était super comme 1er expérience. On nous a placer à côté du feu et on ne nous dérangeait pas pour rien. On ne nous a pas pressé, ca nous a permis de prendre tout notre temps. À refaire!

Beautiful afternoon in q picturesque setting!

The tea and assorted pastries/sandwiches were absolutely outstanding. Perfect way to spend an afternoon

Had a fabulous time! The service was fantastic, professional and polite. The food was exquisite and delicious and reasonably priced. The atmosphere was elegant with minimal noise.
Would highly recommend to anyone who enjoys an afternoon of tea and pastries!

A lovely experience when you want to get dressed up and get treated like an upper cruster.

It's got a price tag to match but, I mean, fair enough!

One of the best spots in Montreal for high tea. There's an ambient atmosphere, classic architecture, open space and the perfect music. The service was superb, quick, friendly and polite. The afternoon tea menu is wonderful as there are delicious scones, finger sandwiches and a great selection of sweets. I appreciate that they were able to accomodate for my nut allergy. My friends and I had a blast!

C'était parfait ! Un très bon moment passé au Ritz.

It was nice; I took my mom as a daughter-mother date, and it was perfect. It was a bit drafty, since the door kept opening, and it was 20 degrees outside. I think perhaps a screen to shield the diners would have been nice, since several table asked to be reseated due to the gusts of cold. But the food and tea and ambiance were lovely. I would definitely go again.

My wife and I know that the Ritz’s afternoon tea is popular in Montreal, so we just wanna try it. However, it didn’t live up to our expectations. For afternoon tea, I might still recommend The Peninsula Shanghai to my friends.

Tout était à la hauteur, sauf quelques fois le service. On a dû se lever pour aller voir les serveurs étant donnée que personne n'est venu nous voir durant le thé.

Would greatly appreciate that the scones be served wrapped in the towel cause they need to be hot, not cold when they arrive at the clients' tables.
Hope next time il Will be wrapped. 🙂
Thank you !

Pros:
- Great ambiance setting and decor
- Wonderful tea selection and food was very filling
- Scones came with this amazing cream and jams

Recommended tea: the Rouge Provence (red tea section)

Cons:
- The tea could have been served in a nice china. I was disappointed it came in this basic, white, cheap and chipped porcelain.
- They could have a good alternative for the salmon sandwich instead of removing it altogether and charging us the same price.

Une expérience très agréable, un beau moment de détente.
Excellent service.

A very nice experience. The food is all delicious and the service on par with what you would expect from the Ritz-Carlton. The tea selection offers 8-10 options and everyone found something they were happy with. We dined with two children who were charged the full adult price so be aware that this is a pricy outing but the staff was perfectly happy to cater to little ones.