The Palm Court at the Ritz-Carlton – The Afternoon Tea Experience

Great experience with my daughter. The food was amazing

Très bien dans l’ensemble mais pas d’espace pour mettre la poche de thé.

Friendly servers, beautiful ambiance, very small portions for the price. Everyone left hungry.

We enjoyed a lovely high tea after a relaxing afternoon at The Spa St. James.

The sandwiches and pastries were superb as was the service. We will definitely return.

Very high quality service, and the food was delicious! I would have liked a little more fanfare around the choice of tea (more options, or being able to smell the teas like they do at the Fairmont), but otherwise everything was outstanding!

Our 4-PM sitting was delayed, but happily compensated with a glass of champagne. The tea, food, and service were all excellent; all set in a traditional afternoon-tea environment (i.e., *not* chic modern, like the Queen Elizabeth).

We've enjoyed it so much that we decided to make this a new family tradition!

Where to start? The tea selection was disappointing. We wanted sencha but they only had an option of sencha with fruit flavours which we dislike. The tea went cold very quickly. And they seemed to steep their tea in lukewarm water for their entire selection of tea. I might be wrong but I was under the impression that different teas required different temperatures and steeping times.

The waiter didn't take our coats and we had to sit on them for 2 hours. We later realized all our neighbours had their coats brought back out to them as they were leaving. So they basically forgot about us and let us sit uncomfortably the whole time. The valet service was also terrible. It took them 15 mins to bring the car around to which they explained that the valet never got the call. That's funny, because we watched the front desk call up the garage and speak to someone on the phone and confirm the ticket number. Why lie? The worst was when they expected a tip.

The only saving grace was that the food was delicious. The scones were amazing.

Go for the food, if you don't mind overpaying for mediocre service.

Bonjour, une très belle expérience. Les bouchées étaient délicieuses. Le seul point, qui est personnel, les très beaux fauteuils qui sont trop bas (je ne suis pas grande), de sorte qu’il fallait que je m’assoie sur le bout du fauteuil et n’étais pas dans une position confortable pour manger, mais tout le reste bien apprécié.

Une ambiance à la fois raffinée et relaxe. Nourriture sublime. Personnel d'une grande gentillesse.

It was absolutely perfect!!! Service and food were wonderful

La diversité sur le plateau sans gluten est super bon

C’est une expérience à vivre au moins une fois dans une vie. Nous étions un groupe de femme de trois générations et toutes ont adoré.

Une tradition unique parfaitement réussie.

Expected much better service. Nobody greeted us upon arrival. We waited several minutes and had to go to the hotel's main desk to ask for someone to seat us. While we were still eating, the waiter took away our three-tier serving plate and put the cake plate on the table. He never asked us if we wanted more hot water for our tea pots. We had to ask for it. High Tea was advertised at $39. Surprise! Tea was not included and we had to pay $14 each for a pot. Ended up paying over $70 for... well, not much to be happy about. The bite size sandwiches and dessert were good, but not extraordinary; however, the scones were excellent.

Quelle belle expérience ! Le décor est superbe , les employés sont attentionnés , polis et serviables. Un authentique service de thé à L’anglaise. Le Ritz-Carlton fait honneur à sa réputation d’excellence. Un grand merci pour ce charmant moment de vie.

Very Classy, tasty tea, delicious desserts, upscale atmosphere . Highly recommended

We went to celebrate our wedding anniversary, never having done the "high tea" thing. We decided we liked it zo much that we would return every anniversary!

Une expérience extraordinaire. Nous y retournerons.

Très belle expérience que je vais renouveler
merci

L'heure du thé : une expérience incomparable! Nous avons célébré l'Épiphanie (fête des rois) dans la prestigieuse Cour des Palmiers et c'était merveilleux! Si vous souhaitez célébrer un moment unique avec une personne en particulier, je vous le recommande à 100 %.

Nous y sommes allés pour concrétiser le rêve de ma mère qui est en fin de vie. Elle n'y était jamais allée mais rêvait tellement d'y aller. Cette expérience fut en tout point conforme à son rêve. Merci de nous avoir accommoder car nous devions être 6 et la journée même nous étions finalement 8. Le maître d'hôtel nous a avisé que l'on serait alors à l'étroit et que notre expérience ne serait peut être pas agréable mais finalement elle le fut en tout point. Ma mère est tellement heureuse. Merci au Ritz Carlton

Food is exquisite, decorum is near perfect but the staff makes it on par at best. They don't seem to know the menu that well, seem not to care that much. It took a solid 20 minutes before anybody cared to come and take our order. People are still somewhat friendly, but the overall experience is just not what you'd expect from the Ritz. Food quality is definitely great and so is the choice of tea.

Outing with mom

I've always wanted to try the experience. I've had afternoon tea in different cities. As a Christmas gift, i made reservations for myself , my wife and my 2 daughters. It was OK at best. Portions were small but good. The main issue is the location. You are literally next to the hotel lobby by the door. There isn't that magic or special feeling one associates with tea in the afternoon at the ritz carlton. It would have been acceptable at a lower price but at $200+ for 4 people, I think it is way over priced. I would have been happy to pay that amount in a nicer setting but not in the lobby by the entrance where you see the door man helping guests with their luggage

The Palm Court was not ready with our table upon arrival, even with our reservation placed. The team was not attentive to us, didn’t offer water and forgot to bring some after being asked. Overall not particularly well versed in their menu and possibilities for those with dietary restrictions. The space and ambience makes up for the service, with beautiful decor and comfortable seating. The tea itself is lovely!

Service impeccable, attentionné et professionnel. Repas très bon. Endroit tout simplement merveilleux.

In all fairness, once you’ve experienced afternoon tea at The Ritz Carlton in London, I’m not sure anything could live up to our expectations. However, this tea was just average from our other experiences and definitely not what I was expecting out of The Ritz Carlton. Other than taking our order and bringing out the champagne, tea and food, our server was non-existent. The scones were good and probably the best part. The sandwiches were mostly bread and each person only got 4 of them. What has always surprised us about any tea we’ve attended is that we have never left hunger. After this service we went and got something else to eat. The desserts were hit or miss. A few were very good and others flavorless. We took them back to our room and ended up throwing them out. All in all we were very disappointed. They should consider charging a little more in order to provide a proper tea experience to their guests.

Very good experience.

Our service was almost non-existent. We had to ask three times to have our tea brought out and we’d already finished all of our food before we were even able to flag someone down to even ask for our tea. It was quite disappointing.

The food and tea were very good, even if they brought me the wrong tea after all of the waiting.

I took the whole family for an afternoon tea at the Ritz and it was fantastic. The Palm Court is beautiful, our table was prepared by the fireplace, so cozy! The teas were excellent and the food outstanding. The staff was nice and friendly. I highly recommend the afternoon teas experience at the Ritz!

Très bel environnement. Le menu varié, composéde scones, de petits sandwichs et de pâtisseries.
Pour le niveau de prestation, le prix est très raisonnable. Les serveurs sont avenants et toujours prêts à nous donner une information. Les gens qui fréquentent cette cour des palmiers, sont très respectueux et gardent un niveau sonore très acceptable. L'ambiance est donc propice à une belle rencontre entre amis.

A delightful way to spend the afternoon with the girls!

Anniversary

Ambiance très agréable, service impeccable, personnel souriant et à l'écoute

Cadre agréable mais les tables sont basses, ce qui est un peu déroutant pour prendre le thé.
La nourriture était bonne sans être extraordinaire.
En bref, c'était un moment agréable mais ce n'est pas le meilleur salon de thé à Montréal. Disons que je m'attendais à mieux pour le nom et le prix.

The service was slow and they got mixed up. Other than that we enjoyed it.

Bonjour!

Nous avons adoré notre thé, mais le service laissait un peu à désirer. Notre serveur ne connaissait pas bien le menu, qu’il n’a pas présenté de façon optimale, semant entre autres le doute sur la présence de gluten alors que nous avions une personne allergique avec nous. On lui avait toutefois préparé des plats spécifiques, ce qui a été apprécié. On est revenu nous voir une seule fois pour de l’eau chaude additionnelle et le délai a été très long avant que nous ayons nos factures. J’ai senti le personnel plus concentré sur l’organisation de la salle et d’une fête que sur le service. Cela dit, je reviendrai certainement car c’était ma première expérience plus ordinaire. Merci.

Moments magiques pour l’anniversaire de ma fille 🤩

It was not bad, better than Ottawa but worse than London