Figs by Todd English - Charlestown

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1. l

   lynna

   New England

   1 review

   1.0

   1 review

   Dined on May 22, 2023

   overall1food1service1ambience1

   We made a reservation via their online portal and when we arrived the restaurant was closed and clearly had been closed for many days.
   

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2. CD

   CarolD

   New England

   7 reviews

   1.0

   7 reviews

   Dined on April 24, 2023

   overall1food1service1ambience1

   CLOSED ON MODAYS???? Locked tight as a drum. Check their hrs!!!
   

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3. GH

   GregH

   New England

   1 review

   2.0

   1 review

   Dined on April 20, 2023

   overall2food2service2ambience1

   We were sat at a tight corner table that was not very comfortable. I thought my chair with uneven legs was going to break. The service was slow due to the bartender also being the host and our waiter. I first asked for a Tito's and Ginger Ale but was informed the soda machine was down. The beer selection was minimal and they were out of the first one I asked for. I then ordered a Sangria which was okay at best. We ended up making a small order and taking it to go since we had food at our hotel. The pizza was pretty good but the calamari was dry and had very little flavor.
   

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4. MO

   MariaO

   New England

   1 review

   3.0

   1 review

   Dined on March 11, 2023

   overall3food1service4ambience5

   At the Charles Street and former Wellesley locations, the fig/proscuitto pizza was superb; in Charlestown, proscuitto cold on the bottom, somewhat hot on the top, few figs, and cardboard crust. The calamari pizza was equally disappointing, for similar reasons. Having said this, the ambience and service were lovely and helped make up for the issues with the food.
   

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5. OT

   OpenTable Diner

   New England

   1 review

   1.0

   1 review

   Dined on January 25, 2023

   overall1food1service1ambience1

   Horrible, freezing in the place. The bartender was the waitress and walked away for 10 minutes before we got drinks. It was a Tuesday night so not crowded at all. Food we got was cold, we paid before we ordered meal and went elsewhere He better step it up it take his name off the place
   

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6. F

   Flash02176

   Las Vegas

   3 reviews

   3.0

   3 reviews

   Dined on January 19, 2023

   overall3food5service5ambience3

   The food and service were great. Parking is bad. We had the entire restaurant to ourselves. Eggplant parm sliders and pizza were delish. Wine by the glass is skimpy. Had a lot to take home.
   

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7. CC

   CaCh

   New England

   1 review

   1.0

   1 review

   Dined on December 7, 2022

   overall1food1service1ambience1

   Arrived to find chairs up on tables as if they weren’t open yet for seating. Turns out they were not opening that day for dining; only takeout. I never received a notification that my reservation wasn’t valid or going to be honored. Our party left for another restaurant that would sit us.
   

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8. MM

   MaryM

   New England

   5 reviews

   1.0

   5 reviews

   Dined on November 17, 2022

   overall1food2service4ambience1

   The heat was broken and it was freezing, This not the old figs. This has nothing to do with Todd English and I'm surprised his name is on it. If you want pizza try it as take out. the server was very nice and attentive.
   

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9. d

   diner

   New England

   1 review

   vip
   1.0

   1 review

   Dined on October 28, 2022

   overall1food3service1ambience1

   I asked for a cabernet, yet only had 2 red wines at the bar. my husband asked for a beer that was on the menu, yet had to select one that they had at the bar. there was no bacon on the charred broccoli appetizer which was not even charred. my dinner salad came out 15 minutes before my husbands pizza. the only upside was that the pizza was delicious. the whole meal was a disaster.
   

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10. LH

    LunchHustle

    New England

    1 review

    5.0

    1 review

    Dined on October 28, 2022

    overall5food5service5ambience5

    Great lunch, would go again. Really liked the pizza!
    

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11. OT

    OpenTable Diner

    New England

    8 reviews

    vip
    5.0

    8 reviews

    Dined on October 23, 2022

    overall5food5service5ambience5

    Everything was amazing ! We had calamari as appetizer and then 2 pizzas for sharing. Pizzas are big and so good. We were 5 and we took some of it home. I recommend the one with figs and prosciutto. The server and all staff in the restaurant were very nice and helpful. We will come back for sure .
    

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12. OT

    OpenTable Diner

    New England

    2 reviews

    vip
    3.0

    2 reviews

    Dined on October 4, 2022

    overall3food2service2ambience2

    Service was not ok, the glass was dirty, the food was completely bad cooked, the only good thing was the pitzza everything else was completely a nightmare
    

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13. OT

    OpenTable Diner

    Dallas

    1 review

    4.0

    1 review

    Dined on October 1, 2022

    overall4food5service3ambience5

    Everything was five stars except one poor guy tending bar, hosting, serving, bussing etc. soooo service was a little slow. Food was excellent, as was ambiance etc.
    

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14. N

    Nancy

    Wilmington

    7 reviews

    vip
    1.0

    7 reviews

    Dined on September 30, 2022

    overall1food1service1ambience1

    There was no experience as Figs was closed due to weather and never notified us. We kept getting reminders of our reservation. Doesn’t your ap communicate with restaurants???
    

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15. TE

    TomE

    New England

    1 review

    1.0

    1 review

    Dined on September 24, 2022

    overall1food1service1ambience1

    Todd English should take his name off this place. Sad, used to be good. Restaurant is dingy, service is apathetic, and when we tried to order a glass of wine the server indicated that they were out of all white wines but 1.
    

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16. OT

    OpenTable Diner

    New England

    4 reviews

    2.0

    4 reviews

    Dined on September 10, 2022

    overall2food1service3ambience2

    Meh...I went here years ago and it had the romantic vibe. Now it's diluted and almost feels like a well decorated pizza shop
    

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17. OT

    OpenTable Diner

    New England

    1 review

    vip
    1.0

    1 review

    Dined on September 4, 2022

    overall1food1service1ambience1

    There was no organization when we arrived, a larger number of people were queuing up but there wasn’t any staff member at the door. We told the server we had a reservation and that we wanted to sit outside if that was possible. Eventually we were able to order some food and drinks, but needed to remind the server twice of our drinks order. The food arrived - the pizzas were ok but the pasta was very poor and in a watery sauce. After using the restroom you could see the poor cleaning quality of the restrooms and the kitchen area. Very rude
    

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18. j

    jkwd

    New England

    11 reviews

    vip
    2.0

    11 reviews

    Dined on August 21, 2022

    overall2food1service1ambience1

    Calamari was bad
    

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19. OT

    OpenTable Diner

    New England

    1 review

    3.0

    1 review

    Dined on August 21, 2022

    overall3food3service2ambience3

    They were out of several ingredients, coincidentally two of the items we ordered. As well, there was one person working there. Service was extremely slow, not the server’s fault. The food was not hot. Very disappointing.
    

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20. DS

    DenaS

    New England

    3 reviews

    vip
    2.0

    3 reviews

    Dined on August 13, 2022

    overall2food2service2ambience2

    I have always loved figs pizza. Sadly, this location, at least, is a victim of the pandemic. One waiter and one cook could not possibly keep up with the customers and delivery orders. Our pizza took forever (people who came in well after us got their food first) and then was undercooked. Outdoor Tables were dirty and left that way.
    

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21. c

    charlese

    New England

    4 reviews

    vip
    2.0

    4 reviews

    Dined on August 7, 2022

    overall2food2service2ambience1

    used to love figs...food is average now...didn't have asparagus for one pizza...flies outside
    

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22. JL

    JLD12

    New England

    21 reviews

    4.0

    21 reviews

    Dined on July 11, 2022

    overall4food5service5ambience2

    Food is delicious....but the bathrooms were so gross that I almost didn't want to eat there! The entire restaurant could use a DEEP cleaning.
    

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23. AE

    AndyE

    New York Area

    2 reviews

    2.0

    2 reviews

    Dined on July 9, 2022

    overall2food4service1ambience2

    Feels like a restaurant on its last legs. Food wasn’t bad but everything else was.
    

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24. OT

    OpenTable Diner

    New England

    8 reviews

    vip
    4.0

    8 reviews

    Dined on June 25, 2022

    overall4food4service4ambience4

    Figs is a great spot for sit down pizza. I have been to Figs Beacon Hill and Figs Charlestown and I will say I enjoyed the Charlestown location much more than the Beacon Hill location. It is very quiet and the restaurant is very spacious compared to Beacon Hills location. Great thing about the pizzas Is that you can do half and half. We chose the Red Sox and the Bianco! They have a tiny bar inside which is adorable and a very friendly staff!
    

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25. OT

    OpenTable Diner

    San Francisco

    6 reviews

    vip
    3.0

    6 reviews

    Dined on June 14, 2022

    overall3food3service3ambience3

    Poor waitress was the only one working! But as a result service was slow and food was cold
    

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26. LS

    LuisS

    Dallas

    2 reviews

    4.0

    2 reviews

    Dined on May 27, 2022

    overall4food4service4ambience4

    nice location in a charming neighborhood, good food and service
    

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27. DN

    DanN

    New York Area

    6 reviews

    5.0

    6 reviews

    Dined on May 17, 2022

    overall5food5service5ambience5

    Great spot for casual lunch or dinner in Boston’s Beacon Hill section. Nothing fancy. Just really good pizza, salad, etc at a reasonable price. Inside seating is tight. Outdoors is limited but fun people watching. Well worth a try.
    

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28. OT

    OpenTable Diner

    New England

    4 reviews

    vip
    1.0

    4 reviews

    Dined on May 11, 2022

    overall1food1service1ambience1

    The greeter was rude and told us he was not serving any patrons. If that is the case then cancel all reservations. I will Never go back there
    

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29. OT

    OpenTable Diner

    New England

    1 review

    2.0

    1 review

    Dined on May 10, 2022

    overall2food3service2ambience4

    The food was eh and the service was okay. Not worth it.
    

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30. C

    Charlestown

    1 review

    2.0

    1 review

    Dined on May 1, 2022

    overall2food1service1ambience1

    Used to be so delicious, food and ambiance has really taken a turn for the worst.
    

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31. JB

    JenniferB

    New England

    6 reviews

    vip
    2.0

    6 reviews

    Dined on April 30, 2022

    overall2food3service1ambience1

    I used to live in Charlestown and ate at figs quite frequently. I went back after years away and was immediately disappointed. There was barely anyone in there and it took the server a while to seat us. He sat us next to a pile of dishes which was odd since there were other seating options. I had to ask for a new wine glass and plate because they were not properly washed and had dried food on them. The new ones weren’t much better. They kept fooling with the lights and it ended up becoming quite dark. It felt and looked unclean. The pizza was good but we skipped dessert and left soon after.
    

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32. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    2.0

    1 review

    Dined on April 8, 2022

    overall2food2service2ambience2

    Pizza was burnt. Lights kept going on and off, shifting the ambience. Waiter asked us whether we were ready to order 4x before we were ready.
    

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33. OT

    OpenTable Diner

    New England

    1 review

    1.0

    1 review

    Dined on April 2, 2022

    overall1food2service1ambience1

    We were in early at 5pm, only people in restaurant and service was super slow. They were cranking out pizzas for to go but ours took forever. Also got the fig and prosciutto pizza. The prosciutto was put on the pizza uncooked after the pizza came out of the oven which was very odd. Restaurant seemed dirty and we saw many flies dying around the bar taps. Very disappointed as we usually love figs.
    

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34. AP

    AnneP

    Naples

    9 reviews

    vip
    3.0

    9 reviews

    Dined on March 22, 2022

    overall3food2service5ambience3

    I ordered the spaghetti and meatballs. The spaghetti was great but I literally could not cut the meatballs. They were as hard as rocks. I managed to chip a piece off and tasted it. It was crunchy and terrible. Idk what happened - maybe they sat in an oven and cooked in a pan for forever?? The server, after I’m told him, fixed me a whole new dish. The meatballs were better but still burnt on one side. I’ve been to this place many times because I live nearby and love the food and the vibe. I was shocked about the food and am thinking that Todd maybe needs to swing by for a QC check?
    

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35. JA

    JenniferA

    Philadelphia

    2 reviews

    1.0

    2 reviews

    Dined on March 16, 2022

    overall1food1service4ambience3

    Gnocchi was too creamy to stomach. Some gnocchi were burned and I had to sort through a large bowl of red and cream sauce to even find the pasta. Bread pudding was obviously baked days earlier- crusty and so dry I could hardy choke it down. Even the $10 glass of wine was tiny- maybe 3 ounces. Not a good experience for a restaurant I used to love.
    

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36. OT

    OpenTable Diner

    New England

    4 reviews

    3.0

    4 reviews

    Dined on March 5, 2022

    overall3food4service4ambience4

    We had a delicious dinner of pizza and salad. The service was very good - The only criticism I would offer is that it was a cold night and there is a draft in the restaurant that is noticeable and chilling.
    

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37. R

    Raestar33

    New England

    7 reviews

    3.0

    7 reviews

    Dined on February 19, 2022

    overall3food3service3ambience2

    Place seems like it’s gone downhill. No thought or care put into the dishes. Sangria was just a mug of juice not even a lime or lemon or any fruit; spinach salad with warm bacon dressing was a giant pile of spinach leaves with a few cubes of pancetta in it. Thought it was strange that the prosciutto and fig pizza had multiple slices of cold prosciutto placed on top of it after it came out of the oven. Tv on the wall was broken, and instead of turning it off or putting on music they just left it on a screen that said “network connection broken.” Air temperature was cold. Waitress was kind and tried hard but didn’t really understand English.
    

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38. OT

    OpenTable Diner

    New England

    1 review

    vip
    1.0

    1 review

    Dined on January 3, 2022

    overall1food4service1ambience1

    I walked in at 5 pm for a reservation. It took 15 minutes for one of the staff members to seat me despite being the ONLY patron in the restaurant. A non English speaking employee tried to get the attention of the individual in charge and I overheard him say ‘I’m not the server bro.’ That individual then proceeded to have a phone conversation with someone I presume to be in management talking about sick calls in the Beacon Hill and Charlestown locations clearly stating ‘don’t worry about Charlestown l, I got this.’ I heard it loud and clear because I was still standing near the bar waiting to get seated. After finally being acknowledged and seated by that individual, he proceeded to leave and did not offer water or a beverage, normally something I would not be bothered by, but in light of the circumstances leading up to finally being seated, it was evident that this individual couldn’t care less about my patronage. I’ve never written a review of a restaurant before but I was so displeased with this experience I wanted to vent. Stay classy Figs, glad to know my support during a pandemic is not appreciated.
    

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39. OT

    OpenTable Diner

    New England

    5 reviews

    1.0

    5 reviews

    Dined on January 1, 2022

    overall1food2service1ambience1

    HORRIBLE!! I am so disappointed that that was where I spent my New Years Eve. :( Piles boxes in restaurant - gross atmosphere. Ignored by staff. Not a dine in - a take out. So upset I went there.
    

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40. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 22, 2021

    overall5food5service5ambience4

    Staff is terrific
    

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