Turtle Jack's Muskoka Grill
Had the waitress been more attentive, this place could have easily been an overall 5*. I will definitely give it another try and have them redeem themselves.
The service was slow and the food was okay. Not sure if I’ll be going back though.
Service was terrible. Arrived at noon. Drink orders were taken after quite some time. Had to ask for water. Once order was placed food didn't come until 1:40 pm. Forgot guacamole and had to request it and even that took too long as my meal was almost done. The restaurant patio was not busy and there were no apologies for the delays. Food was great and price is right.
To start, they didn't have our reservation through OpenTable in their system even though I received a confirmation email from OpenTable. The service was terrible. Extremely slow and once we got our dinner we never saw the waitress again. She did not come around to ask how everything was or if we wanted another beverage nor did she come around to clean our plates.
This might be understandable if the restaurant was incredibly busy and at full capacity but we were one of 4 tables that evening.
I had to walk around and look for the waitress so I can ask her for the bill. I don't think we will be going there again.
My girlfriend and I went for a late dinner and drinks. Sara(h?) was very friendly and talkative but not as attentive as we had hoped. Salmon was okay not great but a poor value for the price. Chicken avocado tacos were excellent however. Bruschetta a great appetizer. Overall decent just overpriced for the quality.
This was not our first visit, and we were reminded again that we continue to have the same experience at Turtle Jacks: the food is adequate, the prices are fine, but the problem is with the service. Service is friendly when you get there, but after your food is delivered it is very difficult to flag your server again. 35mins crawl by until you can order your bill from an alternate server. This is agony when you have a young child with you.
I mentioned we were going to have a business lunch and they decided to sit us right next to the Kitchen. Food was nothing but horrible. I order fish tacos and got chicken instead, absolutely dried and without flavor. My colleagues order a salmon burger and also were disappointed because the salmon was dry and underseasoned. Service was bad, not paying attention, leaving the food on the side of the table. Overall bad food, subpar service, horrible atmosphere
Celebrated my birthday there with my family. Waited 15 mins to order drinks. Service was slow and food took an hr or more to come out.. With a 5 and 6 yr old, that is too long to wait for our apps to arrive.
The ambience is great. I enjoyed it very much. Food in general are good. If more choices on the menu will make it even better.
Turtle Jack's was fine, but our server was distracted. Not too sure by what, as it was a mostly empty section, but the three table seated there were all waiting to be served.
Great place to hang out with friends. Kids meals in hearty portions.