TWG Tea Salon & Boutique

3.9
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266 reviews
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CAN$31 to CAN$50
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Contemporary French / American

Top tags:

Afternoon Tea
TWG Tea Salon & Boutique, the finest luxury tea brand of the world, offers a full dining menu for breakfast, lunch and dinner as well as an elegant afternoon and high tea services, a vast collection of over 500 fine harvest teas and exclusive tea blends and an exquisite selection of TWG Tea designed tea ware and accessories for the modern tea table. At the forefront of Tea Gastronomy in Vancouver, TWG Tea integrates a myriad of signature teas into savoury and sweet recipes using unique flavours creating an unmistakable nuance that deliciously enhances each dish. Offered daily, with breakfast, brunch, lunch, afternoon and high tea, dinner specialties and dessert, as well as trendsetting tea infused beverages and cocktails, tea is woven into every aspect of the meal - an unmistakable nuance that deliciously enhances each dish.
What 266 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
Food
3.8
Service
4.1
Ambience
3.5
Value
Noise · Quiet
64% of people would recommend it to a friend
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SN
SuwaneeN
1 review
Dined on March 15, 2020
Overall3Food3Service4Ambience3

Food not good that I am expected. Very pricey. Atmosphere and service are good!

AL
AmyL
Vancouver
2 reviews
Dined on March 7, 2020
Overall2Food3Service3Ambience3

TWG was disappointing. The server was nice and there seemed to be a lot of staff, however it didn’t feel like we were looked after. I asked about Signature Tea set and was told I had to order the Spring Time menu. The menu was fine - but not what we were expecting. The pot of tea was nice flavour. It is still not clear to me if the tea should have been included in the ‘Tea Set’ or if we were meant to choose our own. If I was meant to have the set tea option it wasn’t explained at all - a theme for the entire experience. One of our ordered items was forgotten about, but was on our bill. I am glad I reviewed it. Upon the review I realized that we had been charged for two separate pots of tea on top of the set menu that seems to have tea listed. Very confusing service all together. The menu and offering was not explained well and mediocre for the cost.

I feel like I am complaining about cost, but what I am disappointed about was the value of the experience for what I paid (a birthday treat for my mother). It felt very low quality and a place that attracts tourists and not locals. I have had better experiences for high tea elsewhere and I would not visit TWG again.

TM
ThaliaM
Vancouver
3 reviews
Dined on February 14, 2020
Overall3Food3Service4Ambience3

It was ok. Nothing exceptional but ok. Food was good but I think the menu has been similar without significant change for a few years.

l
luvgoodfood
Vancouver
6 reviews
Dined on February 4, 2020
Overall5Food5Service5Ambience5

We had a wonderful lunch - I had the Salad Nicoise, and my husband had the Lobster/prawn Clubhouse. Both were outstanding! Given the extensive selection of tea, we had to have help with our choices. Our server seemed familiar with each and every tea available (very impressive given the variety!) and helped us choose the perfect accompaniment for our lunch! We shared the Tiramisu for dessert..........To Die For! We will definitely be back!

J
vipJennifer
Vancouver
16 reviews
Dined on January 4, 2020
Overall5Food5Service5Ambience5

I went here with my friend & everyone that worked there was so kind and checked up on us even when we were just waiting for a table to be cleared for us. The food was delicious and I was recommended a tea after telling the server what kinds of tea I usually drink & I loved the recommendation! After tax, it was a bit over $50 per person for our tea time but I think that is very fairly priced compared to some other places. Can’t wait to go again

k
kongnml
1 review
Dined on January 3, 2020
Overall4Food3Service5Ambience5

such a relaxing setting to come in and enjoy a chat with friends while enjoying some tea.

FP
FantasticPasta
Vancouver
15 reviews
Dined on December 31, 2019
Overall2Food3Service2Ambience3

The atmosphere was ok and the the selection of food is wide. However, the service is very lacking considering this is a place for High tea. Food portion was small, which was expected, but when paired with slow, unattentive service it simply doesn't live up to the TWG name. Quality of food is fine, but considering the price its underwhelming.

H
Hany
Raleigh
1 review
Dined on December 27, 2019
Overall1Food3Service1Ambience3

Bad service and hospitality

L
Lynn
1 review
Dined on December 27, 2019
Overall5Food5Service5Ambience5

This was the greatest experience I have ever had at a restaurant in vancouver. The ambiance was outstanding. It felt like I was in a movie. The tea had vast flavours and was enjoyed by all my group members accompanying me. The service was great. Each server had a smile on their face, and clearly enjoyed explaining each tea’s flavour; as well as other menu items. I was so pleased with my experience I had to ask our servers name. Her name is sakura, and I highly recommend asking for her as a server. The price is high but is well worth the cost. I recommend taking your family here for a special occasion. The experience will be a lasting memory

F
Flavorist
Vancouver
10 reviews
Dined on December 17, 2019
Overall3Food1Service1Ambience4

The value is way below what you get at other tea salons - we had the Chic tea service and the sandwiches were so tiny and not that great. Then there were 2 scones (tiny) with butter and jam. There were no desserts included. We were so disappointed in the experience. Service was non existent - they took our order and delivered it and never came back to see if we liked it or wanted more hot water etc.

HL
HLOWE
1 review
Dined on December 17, 2019
Overall1Food1Service1Ambience2

Came here for lunch entree and was told that purchasing a $12 cup of tea was mandatory-- although I was ordering a $26 salad. I didn't want tea with my meal; was then told I had to purchase a mocktail or sparkling water-- but they were sold out of both! The chicken salad was disappointing- hugely overpriced for a bit of wilted romaine and strangely presented chicken. After waiting had to ask for bill. There are too many other great options for downtown dining, won't be back.

L
Lovesfood
Vancouver
6 reviews
Dined on December 1, 2019
Overall3Food3Service3Ambience5

The staff is not educated on the menu and preparation of food

PW
vipPkWashere
Baltimore
23 reviews
Dined on November 15, 2019
Overall5Food5Service5Ambience4

They offer a variety of tea menus with all of their sandwiches infused with their teas. The sandwiches included foie gras, lobster and chicken in what looks like a mini ice cream cone. They were all very good. They also have over 100 varieties of tea.

DF
DianneF
1 review
Dined on October 28, 2019
Overall5Food4Service4Ambience5

Lovely experience. Scones outstanding. Food in general very tasty and well presented. Great atmosphere and wonderful elegance

ER
ERNESTW
Vancouver
6 reviews
Dined on October 3, 2019
Overall5Food5Service5Ambience5

Excellent service and the female server always attended to our need. We will definelty revisit that restaurant again in the future .

E
Emme
1 review
Dined on October 2, 2019
Overall1Food2Service2Ambience1

We visited when the restaurant first opened during a slow weekday morning. There were only a few tables seated and plenty of space in the front section of this restaurant. They seated us in the back room alone across the kitchen with their kitchen door opened. It was noisy and the garbage can was exposed. I was expecting a quiet and clean atmosphere to enjoy our tea and breakfast.
We ordered a lobster and prawn sandwich, macarons, chocolate cake and two pots of tea. We started with macarons, they were delicious. Then they gave us the lobster sandwich, it was delightful but as we approached with our last sandwich, we saw one fly crawling on our sandwich and other flies were flying in the room. We waited for a long time unattended until we were able to call one of the waitress. After this experience, we would never visiting this restaurant again. We felt there is a food safety concern with this restaurant.

OT
OpenTable Diner
Vancouver
1 review
Dined on September 26, 2019
Overall5Food5Service5Ambience5

Launch with colleagues and order tea and food individually, foods were very good, and tasted kinds of tea ordered by each person was a special experience in this store.
The launch was at reasonable price.

VC
VanCity
Vancouver
8 reviews
Dined on September 22, 2019
Overall3Food2Service1Ambience4

This was booked for a special celebration. Service was lack lustre. At the end we were waiting and waiting for a box to get food packed up. We asked twice for the box. While waiting the main server was rude and told us to hurry up so they could seat more people. I guess he thought we were lingering.
The tea was delicious. It was served in elegant tea pots. However, the Chic tea was mediocre food. Nothing memorable or amazing.
Will try somewhere else next time.

KR
KaraR
Vancouver
1 review
Dined on September 18, 2019
Overall5Food5Service5Ambience5

10/10. Service impeccable. Food was extremely good.

G
Gloria
Vancouver
14 reviews
Dined on September 16, 2019
Overall5Food5Service5Ambience5

Had a great time.
Love the food and service

BL
vipBudL
Vancouver
14 reviews
Dined on September 13, 2019
Overall4Food4Service5Ambience3

Food came at a good temperature, and efficiently. Again the tea selection is, second to none. To the point you can't easily decide on which tea to choose. Staff is knowledgeable on the different teas.

TL
TeaLM
Vancouver
1 review
Dined on September 8, 2019
Overall3Food4Service2Ambience2

The ceremony of high tea was only loosely observed. I found the service to be very friendly, but distracted and not always timely. For example, I had a cup poured about five minutes before my friend and wife had their teapots brought out, so my cup was tepid by the time they poured. Perhaps a tea light to keep things warm would be helpful for future instances where it's very busy?

Despite this, the food was outstanding. We had a hard time picking favourites from each platter. Great work with the signature dishes.

I might be persuaded to bring friends back if I had a discount, but otherwise I'm more likely to try out other places before I settle on whether I'd prefer to return.

OT
vipOpenTable Diner
Vancouver
4 reviews
Dined on September 6, 2019
Overall5Food5Service5Ambience5

Server was very attentive. I have tried their tea set, breakfast and other items. They were all very good especially the breakfast and pasta! Their mocktails are very nice too.

BL
vipBudL
Vancouver
14 reviews
Dined on September 4, 2019
Overall5Food4Service5Ambience4

Again, just to say.....Thank you for a fantastic time!! We will be back!! Food, service, tea selection, all came together to create a masterpiece!!

JC
JudyC
Vancouver
6 reviews
Dined on September 2, 2019
Overall2Food2Service2Ambience3

For a luxury tea salon, we found the service just adequate.
The tea was warm and it was not steeped enough for full flavour. For 11$plus per pot, you would expect a hot cup of tea. We had breakfast and the food also arrived just warm.
Overall, the ambience won over the food and service.

OT
OpenTable Diner
Vancouver
2 reviews
Dined on August 27, 2019
Overall3Food3Service3Ambience3

I have special request: I'm ANAPHYLAXIS to sesame. 90 minutes prior to my reservation time, the manager called me to inform that they can not guarantee a free sesame food due to cross contamination.
Was very disappointed for the late noticed. Eventhough I reserve 1 week prior to.

The tea is great but warm. Have to asked the server to heat up our tea.

OT
vipOpenTable Diner
Vancouver
1 review
Dined on August 23, 2019
Overall1Food1Service1Ambience2

This is the worst experience I ever had at a afternoon tea place, the server does not know their tea.. 8 out of the 10 tea we picked from the list are not available ( or the server is just too lazy to get them for us)
Server was very pushy to force us to decide on the menu selection.. even with which tea set we are going to get.
When we were sat down.. it took over half an hour for our server to let us decide the tea we want.
The food quality was below average, and tea are not refillable, even with hot-water.
We picked the west coast set and the seafood was not fresh ..
The server was not knowledgeable nor pleasant to talk to..
totally feel the attitude that they did not want to serve the customer..
Overall, this is not what the place use to be.. the standard had drop below average.. will not come back again

G
Grace
Vancouver
3 reviews
Dined on August 17, 2019
Overall5Food5Service5Ambience4

The scones and apricot jelly are the best on the menu and are a must-try if you’re having bitter tea. The macarons are okay and should be ordered only if you really enjoy macarons. Otherwise, go for the non-macaron finger food and scones.

KP
KenP
Vancouver
1 review
Dined on August 14, 2019
Overall2Food4Service2Ambience4

As much as the food was delicious, they didn't have many of the items we had originally wanted to order. Service was nice and the place looks amazing though.

BL
vipBudL
Vancouver
14 reviews
Dined on August 11, 2019
Overall5Food4Service5Ambience4

We enjoyed every moment, from walking in, to receiving our food, and till we walked out the door. We will be returning!! Tea selection is second to none!! Friendly and courteous staff!!

SC
StephanieC
1 review
Dined on August 11, 2019
Overall1Food3Service1Ambience1

They took so long for everything
Awful experience just not organized, too slow... nobody knew what they were doing

RB
RachelB
1 review
Dined on August 10, 2019
Overall2Food2Service1Ambience4

poor service, long wait for food, did not have basic dessert that appeared on their menu.
were told it was a birthday but ignored it completely.
waste of time and money!

OT
vipOpenTable Diner
Vancouver
2 reviews
Dined on August 10, 2019
Overall2Food1Service3Ambience4

Long story short - ordered the chocolate cake. The chocolate garnish had a strand of hair built in to the chocolate. I wouldn’t have known if I hadn’t break off the chocolate before eating it. Called the server to let them know, then they bring the manager to inspect, asked me if I wanted another cake or take it off the bill. I took the latter, but they never apologized for it. If I do ever go back I probably will never order anything with chocolate in/on it.

JH
JessieH
Vancouver
1 review
Dined on August 9, 2019
Overall2Food5Service1Ambience5

Terrible service, no attention to customers. They just take your order don't ask how the food is or if you want anything else. Many items such as the orange juice and mocktails were unavailable...then why have them on your menu? Trump, Parq and Fairmont are much better choices for High Tea!

MH
MidaH
1 review
Dined on August 9, 2019
Overall3Food4Service3Ambience2

Service was not as good as before, did not give me spoons and took forever to pay the bill (it wasn't busy). I ordered a signature tea set, and usually they tell you what each item is. They just dropped it and left. Didn't even give me a spoon for my pudding. Seems like a lot of employees are new..

CB
ChristineB
Vancouver
2 reviews
Dined on August 7, 2019
Overall2Food1Service2Ambience4

I went with friends for a traditional English tea - this was NOT even close.

OT
OpenTable Diner
Vancouver
1 review
Dined on August 5, 2019
Overall5Food5Service5Ambience5

Nice food, lots for selections. It’s quite, nice place to have a brunch. Service is good, definitely will go again

OT
OpenTable Diner
Vancouver
5 reviews
Dined on July 26, 2019
Overall5Food4Service4Ambience4

Great place to have tea even there are other places but I always go there and Manger is great with his service...

AK
AshleenK
Vancouver
1 review
Dined on July 21, 2019
Overall4Food5Service3Ambience5

Such a beautiful relaxing place for a Sunday afternoon. Only downside was service was slow at times, and I had to ask for assistance instead of the staff offering assistance with food suggestions or tea suggestions.

VF
VancityFoodie
Vancouver
1 review
Dined on July 12, 2019
Overall2Food2Service2Ambience4

First visit at TWG was disappointing. Felt rushed to order then at 1.5 hrs mark, we were rush to leave as the male server stated we have to wrap up due to another reservation. High tea was reserved for 2 pm and person came by at 3:25 pm stating we need to finish in 5 mins so they can accommodate for another party. There were 3 other empty tables. Signature set was fair, although tea selection was great. Not worth the travel to downtown for such service. Not to mention table cloth had a hole for an acclaimed high end tea salon. What a shame. Will not be returning anytime soon.

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TWG Tea Salon & Boutique is rated 3.9 stars by 266 OpenTable diners.

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