TWG Tea Salon & Boutique

4.1
165 reviews
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CAN$31 to CAN$50
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Contemporary French / American
Top tags:
  • Afternoon Tea
  • Special Occasion
  • Afternoon Coffee
TWG Tea Salon & Boutique, the finest luxury tea brand of the world, offers a full dining menu for breakfast, lunch and dinner as well as an elegant afternoon and high tea services, a vast collection of over 500 fine harvest teas and exclusive tea blends and an exquisite selection of TWG Tea designed tea ware and accessories for the modern tea table. At the forefront of Tea Gastronomy in Vancouver, TWG Tea integrates a myriad of signature teas into savoury and sweet recipes using unique flavours creating an unmistakable nuance that deliciously enhances each dish. Offered daily, with breakfast, brunch, lunch, afternoon and high tea, dinner specialties and dessert, as well as trendsetting tea infused beverages and cocktails, tea is woven into every aspect of the meal - an unmistakable nuance that deliciously enhances each dish.
Dining Style
Casual Elegant
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Cuisines
Contemporary French / American, Afternoon Tea, Dessert
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Hours of Operation
Monday to Sunday 10:30am to 9:30pm
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Phone number
(604) 692-0071
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Payment Options
AMEX, Discover, JCB, MasterCard, Visa
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Dress Code
Smart Casual
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Catering
We offer a selection of TWG Tea Afternoon Tea Sets and Tea Gastronomy options for private, and business functions. Kindly email us at TWGTea@VansingDG.com for inquiries.
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Neighbourhood
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Cross Street
Thurlow St.
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Parking Details
Street Parking, Valet Parking, and Public parking lots nearby
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Public Transit
West Georgia and Thurlow
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Special Events & Promotions
The TWG Tea Salon & Boutique has exclusive private TWG Tea Appreciation Workshops and more.
Kindly email us at TWGTea@VansingDG.com for inquiries.
Additional
Banquet, Chef's Table, Cocktails, Gluten-free Menu, Happy Hour, High Tea, Late Night, Private Room, Weekend Brunch, Wheelchair Access, Wine
What 165 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
Food
4.1
Service
4.3
Ambience
3.8
Value
Noise · Quiet
81% of people would recommend it to a friend
5
4
3
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e
San Francisco
1 review
Dined on October 1, 2018
Overall 5Food 5Service 5Ambience 5

Perfect place to spend a special afternoon. I look forward to going back

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OT
1 review
Dined on September 30, 2018
Overall 5Food 5Service 5Ambience 5

excellent afternoon tea and dessert

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JW
Vancouver
1 review
Dined on September 28, 2018
Overall 2Food 1Service 2Ambience 2

Food didn’t feel fresh, Madeline I had was stale and the manager just apologized and didn’t do anything about it. Definitely not worth the price.

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EG
1 review
Dined on September 24, 2018
Overall 5Food 5Service 5Ambience 5

Great place, food and service ...
Very friendly athmosfera

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OT
Vancouver
1 review
Dined on September 12, 2018
Overall 3Food 5Service 1Ambience 5

The previous time we came, the server was very knowledgeable and nice, she explained everything from different kinds of tea to foods on the menu very thoroughly, we took some of her recommendations and had a great time. But this time we gets a different person and she seems very inexperienced. To start, the server drops the side plate on the table in front of us and doesn’t even offer to change a new one- she just flips the dropped plate and says here you are. And then when the dishes are served she gives us a cold face, not saying a word to explain what’s in the dish, just put the dish on the table and walks away. Terrible experience.

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B
Vancouver
17 reviews
Dined on September 5, 2018
Overall 3Food 3Service 3Ambience 4

Food was tasty. Scones were the best. Service was good, if server introduced the pastries and items on the tray it would have made it more enjoyable. Leftover were placed in a very impressive packaging.

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KB
1 review
Dined on September 2, 2018
Overall 4Food 4Service 3Ambience 3

It was a unique spot to celebrate a significant birthday with the girls. The food is very tasty and it is an experience for sure.

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V
Vancouver
30 reviews
Dined on September 2, 2018
Overall 4Food 4Service 5Ambience 4

Great choice of tea as always. I'd like the expansion in the menu now. Good recommendation for tea selection.

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OT
New Orleans
2 reviews
Dined on September 1, 2018
Overall 5Food 5Service 5Ambience 5

The service was phenomenal and the food was incredible!

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N
Vancouver
2 reviews
Dined on August 30, 2018
Overall 5Food 5Service 5Ambience 5

The store and restaurant is beautiful! The tea and food are also equally delicious!

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OT
Vancouver
11 reviews
Dined on August 19, 2018
Overall 3Food 5Service 3Ambience 3

This is my first time visiting this place after the name changed and I don’t think I’ll ever return again. I’ve been to this place many times however the service this time really disappointed me. The girl at the reception did not greet me nor talk to me at all after having eye contact with me several times, so I had to wait for 10 minutes at the door like an idiot. When I finally got a table, our table was right next to the other tables. People can basically hear other people’s conservation. There were empty tables. The quality of food is pretty good however I will never return again.

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S
1 review
Dined on August 17, 2018
Overall 1Food 3Service 1Ambience 3

Extremely poor service, food was good but not excellent. We were served at different times after waiting an extended period of time and with most tables that had arrived after us being served.

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OT
Vancouver
1 review
Dined on August 14, 2018
Overall 5Food 5Service 5Ambience 5

Relaxing dining experience with a quiet atmosphere and great service.

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OT
Vancouver
5 reviews
Dined on July 14, 2018
Overall 5Food 5Service 5Ambience 5

It’s a regular place for me to go and have afternoon tea with my friends. I love this place.

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E
San Francisco
9 reviews
Dined on July 7, 2018
Overall 3Food 3Service 3Ambience 3

Food is fine, but personal not super friendly.

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LH
1 review
Dined on July 3, 2018
Overall 2Food 3Service 2Ambience 3

The servers were mostly chatting amongst themselves majority of the time, not doing their job. Food wasn’t bad. We have gotten the bill from a different server since ours was busy conversing with her friend so once payed and we’re up and leaving, she had the audacity to ask us if we were going to pay our bill?

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DG
1 review
Dined on July 3, 2018
Overall 2Food 2Service 1Ambience 3

We have a feeling that we were being asked to leave after one hour and 45 mins of dining. Server came a few times trying to take away our plates when food were still there. We were not advised in advance that there’s a time limit of the seating.

When we asked to refill our teapot. We were being refused in a way that’s not so appropriate. Factor in the price of the tea sets. We expected a much re professional service.

Comparing to urban tea merchant in the past. Food quality is simply not as good. Hope to see improvements as urban tea merchant gave me lots of good memories.

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OT
Vancouver
1 review
Dined on June 30, 2018
Overall 5Food 4Service 5Ambience 5

Our server, Conrad, was fantastic. We had many questions about specific teas and he was exceptionally knowledgeable and gracious. The scones were the best I’ve tasted, comparable to the top tier high tea venues in the U.K. and Europe.

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A
Vancouver
1 review
Dined on June 20, 2018
Overall 2Food 1Service 4Ambience 5

Been to urban tea merchant before and was a big fan. After changed name to twg this is the first time here and will never return. Great service and atmosphere however food quality is low and over price.

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V
Vancouver
2 reviews
Dined on June 14, 2018
Overall 4Food 3Service 5Ambience 4

The non-sweets part of the High Tea were good and it would have been wonderful to have a bit more. There was too many sweets (sugar) that I did not feel well afterwards. (I'm not diabetic.) The prices were high, although standard as far as most tea salons would charge.

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L
Vancouver
6 reviews
Dined on June 8, 2018
Overall 2Food 3Service 1Ambience 3

One of the server, Angie, is very impolite.
Other servers just meet a regular standard.
Food portion is too small. Not worth for the value.

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GT
Phoenix
4 reviews
Dined on June 3, 2018
Overall 2Food 2Service 2Ambience 3

LOVE the Tea Products itself, don't get me wrong BUT NOT IMPRESSED about the Tea Salon part!

First, wasn't aware of the way they brew their tea...they don't put tealeaves or teabags into the teapot of hot water! NOT the Chinese or French way, according to the waitress, when we asked for more HOT water for the tea after we finished the first pot, what we got back was just a pot of water, not even HOT, no tea! However, not sure about the purpose of the metal thing that covered the teapot (see photo)...certainly NOT to keep the tea pot warm?

All in all, much rather enjoy the tea at home instead of spending $$ at the Salon...SAD!

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OT
Vancouver
3 reviews
Dined on May 27, 2018
Overall 1Food 2Service 1Ambience 1

Portion is so tiny. Service is disappointing too. What my come back again.

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OT
Vancouver
20 reviews
Dined on May 24, 2018
Overall 5Food 5Service 5Ambience 4

Awesome as usual.

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OT
Vancouver
1 review
Dined on May 20, 2018
Overall 5Food 5Service 5Ambience 5

It’s delicious about food, and the place is enjoyable.

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F
Vancouver
25 reviews
Dined on May 20, 2018
Overall 1Food 3Service 1Ambience 2

Disappointing afternoon tea, I expected more from TWG. I preferred when it was the Urban Tea Merchant. Price is high for what you get, no scones for afternoon tea with Devonshire cream. Service was sporadic, tea was tepid, and they didn't ask if we wanted milk with our tea. Sugar needs to be more refined for dainty tea cups as it will take longer to dissolve, especially when our tea was lukewarm. We both had the west coast afternoon tea and all the savoury items were good, and the only sweet that was decent was the lemon tart. We were not a fan of the 'Turkish delight', nor the Nanaimo bar. We should be able to choose what flavour macaron we want. We left unfulfilled.

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G
Vancouver
23 reviews
Dined on May 13, 2018
Overall 4Food 4Service 4Ambience 5

We went for Mother's Day and had the Mother's Day tea set. The portion seems small to be honest. The entire table wanted to order more food but was told the Mother's Day tea set was the only food being offered on Mother's Day. Having discussed with the server on the fact that we were all still hungry, we were offered some freshly baked scones (which was not part of the tea set) for $9.00 per piece.

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OT
Vancouver
2 reviews
Dined on May 13, 2018
Overall 3Food 2Service 4Ambience 3

Went in for Mother’s Day, asked if we could sit at a different table that was also set for two but said it wasn’t available even though another party of two sat there ten minutes after. The switch could have been easily been done. However they gave us a complimentary desert to make up for it which was really sweet of our server. The regular menu wasn’t being served it was a Mother’s Day special instead for high tea. I wouldn’t get the high tea again it wasn’t worth the price in my opinion and some of the things that came with it weren’t that good. I would go again cause I liked to atmosphere to try their breakfast menu.

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OT
Vancouver
10 reviews
Dined on May 13, 2018
Overall 5Food 5Service 5Ambience 5

We were very well served by Suzanne. Her tea recommendations were intriguing and well matched with the tea sets we ordered. We went on the busy Mother's Day but felt well taken care of. Every item in the tea set was well infused with different teas and it was distinguishable. Our four tea sets came to almost $225 with tax and tips. We parked at the Shangri-la Hotel for two hours for $8. A memorable experience in an expensive city.

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A
Vancouver
2 reviews
Dined on May 13, 2018
Overall 5Food 5Service 4Ambience 5

Came here for Mother's Day for the third time, about a 20 min wait for our order to be taken, likely because of it being Mother's Day and busy. Beautiful teas, got an awesome recommendation from the waitress. Delicious lunch and dessert (umm eggs Benedict? Hell yes), the whipped cream and jam were to die for, of course amazing macarons, my favourite, and a happy momma, so who can complain?!?

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SS
1 review
Dined on May 13, 2018
Overall 5Food 5Service 5Ambience 5

The staff was friendly and accommodating for dietary restrictions. Good food and environment.

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BL
Vancouver
5 reviews
Dined on April 15, 2018
Overall 4Food 5Service 4Ambience 4

Once you have experienced going, you won't be able to stop yourself from returning again, and again.

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OT
Vancouver
3 reviews
Dined on April 14, 2018
Overall 5Food 4Service 4Ambience 5

It was a lovely experience, haven't been here in years and was attracted back by the sakura tea menu. Very kind of the chef to accommodate us and serve us the menu earlier. Food was dainty and prepared very well, the tea was exquisite.

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OT
Vancouver
1 review
Dined on April 7, 2018
Overall 4Food 4Service 4Ambience 4

Enjoyed a birthday lunch there. Service was friendly and attentive.

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OT
Vancouver
2 reviews
Dined on April 6, 2018
Overall 5Food 5Service 5Ambience 4

Love their food the atmosphere and service were great

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NM
1 review
Dined on April 1, 2018
Overall 3Food 3Service 3Ambience 4

Went for Easter brunch. Got seated in a dark back room with nobody else around, while the front of house was light and airy and halfway empty. Unclear why we had to be in the dingy back space. The tea selection is amazing; all the teas we tried in our party of 3 were wonderful and tasty. The Easter tea set menu sounded delightful but was barely serviceable -- the savory part was OK though very small; the sweet part was non-existent: one macaron and 5 stale pathetic pieces of fruit. My husband ordered off the regular breakfast menu and his Eggs Benedict were fine. Overall, disappointed in the food.

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OT
Vancouver
1 review
Dined on March 31, 2018
Overall 5Food 5Service 5Ambience 5

Food was very good. Service was exceptional. Servers were very attentive and patient with our lovely 3 year old companions who left quite a mess on our table. :)

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LS
Vancouver
2 reviews
Dined on March 30, 2018
Overall 5Food 5Service 5Ambience 5

Wonderful as always. The waitress was very accommodating and friendly! My favourite spot for afternoon tea.

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OT
Vancouver
1 review
Dined on March 30, 2018
Overall 5Food 5Service 5Ambience 5

really good

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OT
Vancouver
10 reviews
Dined on March 24, 2018
Overall 5Food 4Service 5Ambience 4

The tea sets are beautiful and their scones are simply out of this world! The server we had (didn’t get her name but she’s Asian and super information) was super helpful and very friendly and pleasant, one of the better services I’ve had recently, will definitely be back to try their breakfast, lunch and dinner!

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