TWG Tea Salon & Boutique
The scones and apricot jelly are the best on the menu and are a must-try if you’re having bitter tea. The macarons are okay and should be ordered only if you really enjoy macarons. Otherwise, go for the non-macaron finger food and scones.
As much as the food was delicious, they didn't have many of the items we had originally wanted to order. Service was nice and the place looks amazing though.
They took so long for everything
Awful experience just not organized, too slow... nobody knew what they were doing
poor service, long wait for food, did not have basic dessert that appeared on their menu.
were told it was a birthday but ignored it completely.
waste of time and money!
Long story short - ordered the chocolate cake. The chocolate garnish had a strand of hair built in to the chocolate. I wouldn’t have known if I hadn’t break off the chocolate before eating it. Called the server to let them know, then they bring the manager to inspect, asked me if I wanted another cake or take it off the bill. I took the latter, but they never apologized for it. If I do ever go back I probably will never order anything with chocolate in/on it.
Terrible service, no attention to customers. They just take your order don't ask how the food is or if you want anything else. Many items such as the orange juice and mocktails were unavailable...then why have them on your menu? Trump, Parq and Fairmont are much better choices for High Tea!
Service was not as good as before, did not give me spoons and took forever to pay the bill (it wasn't busy). I ordered a signature tea set, and usually they tell you what each item is. They just dropped it and left. Didn't even give me a spoon for my pudding. Seems like a lot of employees are new..
I went with friends for a traditional English tea - this was NOT even close.
Nice food, lots for selections. It’s quite, nice place to have a brunch. Service is good, definitely will go again
Great place to have tea even there are other places but I always go there and Manger is great with his service...
Such a beautiful relaxing place for a Sunday afternoon. Only downside was service was slow at times, and I had to ask for assistance instead of the staff offering assistance with food suggestions or tea suggestions.
First visit at TWG was disappointing. Felt rushed to order then at 1.5 hrs mark, we were rush to leave as the male server stated we have to wrap up due to another reservation. High tea was reserved for 2 pm and person came by at 3:25 pm stating we need to finish in 5 mins so they can accommodate for another party. There were 3 other empty tables. Signature set was fair, although tea selection was great. Not worth the travel to downtown for such service. Not to mention table cloth had a hole for an acclaimed high end tea salon. What a shame. Will not be returning anytime soon.
They changed the sablefish menu from the last time I ate there so that was a tad disappointing. Otherwise generally a quiet place to eat.
Extremely disappointed with TWG service on my recent visit. The manager is extremity rude and we won’t go back this restaurant any more.
Amazing experience, the food was delicious, the scones out of this world. It’s a fancy, but cozy restaurant. The attention was excellent.
It was nice. Quiet and nice servers. However at one point we had to remind the team that we have nut allergies. Overall good. Could have had more help with the menu and knowledge of staff.
It is awesome!
TWG is the ONLY place in town I recommend for High Tea. The dishes are delicate and refined. I'm never disappointed. Try the Smokey Earl Grey tea if you've not before - like a good scotch ;)
Satisfied by fascination. I do hope many diners will experience the food and many unique flavours of tea TWG can offer.
It was a nice lunch for me & my family, except the table behind me on the left side there was a young Orient lady talking so loud, I am just extremely embarrassing for Chinese ,bed mannered.
Excellent service, amazing tea, wonderful ambience. It's pricey but you get amazing quality. Always a treat when I'm in town and special occasions.
We were seated 10 minutes late. When we got our table it took another 15 mins for the server to take our order. Another 30 mins for the food to come. So basically we only had 35 mins to enjoy our food and conversation with my birthday friend. They should really be more accommodating in letting their guests enjoy they tea service. We were asked to leave right at our 90 mins time limit.
I order the chicken with green curry with earl grey infused. I also ordered a lychee mousse dessert afterwards. I can’t really taste the earl grey in the curry dish, but the dessert was phenomenal. And as always the service was great.
The food and everything was fabulous except it is a little pricy with very little portions.
There were holes on the table clothes, more than one hole on two tablecloths at the tables we were sitting at. And between the three of us they were missing a fork at the table setting. Food was mediocre, did not taste freshly made so not worth about 45 dollars a percent. Tea was good.
Everything was great. Server was very green. Screwed up our order but did not rectify the order or apologize.
Wonderful and delicious!
Took my mom out the day before Mother’s Day, and this was a lovely spot. The tea selection is phenomenal, and when we didn’t know which tea to order our server helped us narrow it down and my mom and I loved our teas. I’d never tasted an earl grey that good.
The food was phenomenal. There was a great combination of savory and sweet. I honestly couldn’t decide which piece I liked best.
Tea is really nice. They offer too many choices so i spend literally 20 mins deciding which one I should pick. Shen Nong tea braised beef is also delicious
Food and service was amazing, the recommendations on tea were great as well.
Great ambiance and the selection was superb.
I love the music in TWG.
I ordered the west coast high tea. The food was medicore at best. The salmon moose tart was fishy, the lobster ravioli was bland, the desserts are better but nothing special. Service was terrible. We asked for tea recommendation and the waiter choose a tea that we need to pay extra money for it without letting me know ahead of time. I ended up paying over $120 for two high tea order. I could have a nice lunch in downtown vancouver for that price. Definitely not worth the money.
They didn't have any bubbly so couldn't make a mimosa or similar. The savoury elements of the platter were very strongly seasoned with garlic/shallots/onion.
The scones were the best part.
Great place for high tea
Friendly people. good location. Fresh cream on scones. Tea is amazing.
Love all the selections of tea
Very nice menu and tea selection, beautiful decor, attentive staff. My only qualm is that upon arrival is was NOT made clear that the tea mocktails were unavailable, and I had my hopes up to try one before ordering and a waiter told me they were actually unavailable. This should be made clear BEFORE a customer orders.
Great service and good
My friend and I had high tea here and we had a great time.
She got the chic and I got the signature. Everything was delicious.
Great and always best
There are just better tea places. I was really looking forward to trying this place out because a coworker recommended it. And.....it just wasn't good and I left being pretty frustrated. The food that you get as a tea set was not good and tasted like bad seafood. But on the other hand, my husband had the salmon w/ edamame and really enjoyed it. The desserts and tea were tasty. The room was cute and quaint and I enjoyed being in the atmosphere, but the service really killed it for me. I received my food relatively quickly, but it took over an hour for my husband to receive his. They forgot to place the order or something, I'm not sure what happened. But they only offered a $3 macaroon to make up for the 1 hr delay, not much for an equal trade. The service staff looked really bored and would just wander around the place so I'm not sure why it took so long to receive the food. They then took forever to come by for us to pay and leave. Which just adds to the frustration since they were just aimlessly wandering around.